Director of Communities
Futures Housing Group
Castle Donington, Derby DE74, UK
Published 2 days ago
Senior management
The Vacancy
We're all about better futures. For People & Communities
But we'd be nothing without the amazing crew that make everything we do for customers and communities possible, and that's why we are on the hunt for someone who can make our services and the people who deliver them the best they can be.
As a housing association that's been providing homes and services for almost 20 years, we're proud of the difference we make. We don't just provide homes - we support customers and the communities they live in to thrive. Our purpose is to create a safe, secure and inclusive environment where our customers can thrive and this is where you come in.
First and foremost, you'll be someone who has a passion for housing. You'll need to be forward-thinking, thrive on challenge and lead with integrity.
A few key points from our role profile:
What we'll do for you
If you're successful, you'll be joining a dynamic organisation with an amazing and inclusive culture.
We offer a state of the art workplace, competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.
You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive.
To start your Futures Journey, take a look at our Role Profile and Job pack. Please note we may contact candidates prior to the closing date.
Who we are
Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.
Flexible
Accountable
Customer Centric
Trusting
Supportive
We're all about better futures. For People & Communities
But we'd be nothing without the amazing crew that make everything we do for customers and communities possible, and that's why we are on the hunt for someone who can make our services and the people who deliver them the best they can be.
As a housing association that's been providing homes and services for almost 20 years, we're proud of the difference we make. We don't just provide homes - we support customers and the communities they live in to thrive. Our purpose is to create a safe, secure and inclusive environment where our customers can thrive and this is where you come in.
First and foremost, you'll be someone who has a passion for housing. You'll need to be forward-thinking, thrive on challenge and lead with integrity.
- You've probably worked in a senior housing and communities role so far.
- You're likely to have experience of collaborating with partners and influencing strategic decisions while ensuring a great customer experience.
- You'll have a good understanding of the Consumer Standards and an appreciation for customer feedback and its value.
A few key points from our role profile:
- Support the Head of Voids & Relets in developing our voids management and home choices service, ensuring an excellent customer experience.
- Lead the development of partnership working within and outside the organisation, to maximise resources and impact through joint initiatives for delivering services tailored to customers' needs. Represent Futures in discussions and monitoring of any existing, proposed, or new service provision with local authority partners.
- Play an ambassadorial role in developing an effortless customer experience mindset and culture across the organisation, ensuring that all team are consistent in their understanding of what their contribution is to the customer experience.
- Ensure that service activities are carried out to the highest standards of integrity and professionalism and align with strategic objectives and in accordance with legal, regulatory, and statutory requirements.
What we'll do for you
If you're successful, you'll be joining a dynamic organisation with an amazing and inclusive culture.
We offer a state of the art workplace, competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.
You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive.
To start your Futures Journey, take a look at our Role Profile and Job pack. Please note we may contact candidates prior to the closing date.
Who we are
Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.
Flexible
Accountable
Customer Centric
Trusting
Supportive