Job Description
#internal
#LI-DNI
Please note this vacancy is only available to Birmingham City Council employees.
Homeless Centre Manager
Permanent
Grade D - £45,091 - £53,460
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
About the Role
We are seeking a committed and resilient leader to manage the day-to-day operations of Birmingham's Temporary Accommodation centres. You will play a crucial role in ensuring safe, supportive and well-run environments for residents experiencing homelessness, while delivering a customer-focused service that helps households sustain their TA tenancy and move on to secure accommodation.
You will lead staff, oversee building operations, manage risk, and work closely with colleagues across the Housing Solutions & Support Service to improve outcomes for some of the city's most vulnerable residents.
What You'll Be Doing
You will have strong operational leadership experience, excellent judgement, and the ability to manage complex situations with sensitivity. You will thrive in a fast-paced, challenging environment and be committed to improving the experiences and outcomes of homeless households.
You Will Have:
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact: Resourcing@birmingham.gov.uk
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Job Description and Person Specification - GR5 - Homeless Centre Manager - Final JD.pdf
About Us
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).
#internal
#LI-DNI
Please note this vacancy is only available to Birmingham City Council employees.
Homeless Centre Manager
Permanent
Grade D - £45,091 - £53,460
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
About the Role
We are seeking a committed and resilient leader to manage the day-to-day operations of Birmingham's Temporary Accommodation centres. You will play a crucial role in ensuring safe, supportive and well-run environments for residents experiencing homelessness, while delivering a customer-focused service that helps households sustain their TA tenancy and move on to secure accommodation.
You will lead staff, oversee building operations, manage risk, and work closely with colleagues across the Housing Solutions & Support Service to improve outcomes for some of the city's most vulnerable residents.
What You'll Be Doing
- Manage daily operations across designated homeless centres, ensuring safe, compliant and well-maintained environments.
- Lead and develop staff, providing supervision, performance management, rota oversight and on-call cover where required.
- Ensure void units are allocated fairly and efficiently, maintaining capacity for emergency placements.
- Oversee safeguarding, health & safety, building compliance and incident response, including breaches and evictions.
- Manage budgets, expenditure, rent collection, income maximisation and accurate financial record-keeping.
- Work collaboratively with Housing Solutions & Support and external agencies to coordinate tenancy support and move-on activity.
- Monitor service performance, analyse data, produce reports and implement service improvements.
You will have strong operational leadership experience, excellent judgement, and the ability to manage complex situations with sensitivity. You will thrive in a fast-paced, challenging environment and be committed to improving the experiences and outcomes of homeless households.
You Will Have:
- Experience managing frontline services, including staff supervision, performance management and decision-making in complex situations.
- Strong knowledge of homelessness legislation, TA provision, safeguarding practices, tenancy management and property safety regulations.
- Experience supporting vulnerable customers, managing difficult behaviour and navigating sensitive or contentious issues.
- Proven ability to analyse data, write complex reports and use performance measures to improve service delivery.
- Excellent communication, influencing and relationship-building skills with partners, stakeholders and residents.
- Ability to manage budgets, projects, operational processes and building-related compliance.
- Resilience, sound judgement and the ability to work independently under pressure.
- Make a direct and meaningful difference to households experiencing homelessness in Birmingham.
- Lead the operational running of key TA centres supporting residents with diverse and complex needs.
- Play a central role in improving move-on pathways and reducing reliance on B&B accommodation.
- Work closely with partners, statutory services and voluntary organisations to deliver joined-up support.
- Influence service development, policies and practice improvements across TA operations.
- Represent the Council at multi-agency meetings and contribute to strategic decision-making.
- Be part of a dedicated and supportive team working to deliver safe, effective and compassionate services.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact: Resourcing@birmingham.gov.uk
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Job Description and Person Specification - GR5 - Homeless Centre Manager - Final JD.pdf
About Us
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).