Housing Liaison & Tenancy Sustainment Officer
St Mungo's
Cedars Rd, London SW4 0PW, UK
Published yesterday
Housing services manager
Full Time
About The Role
Secondment/fixed term opportunity until March 2027
We're a small, passionate team supporting people with complex needs across Richmond and Wandsworth. As part of the wider Community Drug & Alcohol Recovery Services (RWCDAS), we help clients stabilise their lives through housing support and advocacy. Based in South London and operating across both Richmond and Wandsworth, the Outreach Team is part of the South London and Maudsley NHS Foundation Trust (SLAM).
You'll work closely with local Housing Options Teams and accommodation providers to assess housing needs, prevent homelessness, and secure suitable accommodation. You'll hold a small caseload and deliver targeted tenancy sustainment interventions that truly change lives. Duties will include;
We're looking for someone who is;
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to Apply
Please download the job description and person specification from the advert page.
If you have any questions or would like more information about the role, please get in touch with Sarah.Beasley@mungos.org
When you're ready to apply you can click the 'Apply Now' Button to start your online application form.
Closing Date: 10.00 am, 25th November 2025
Interview and assessment date: 4th December 2025
Applying for internal secondments
Secondments are available to internal staff. For internal staff an offer will be conditional; subject to receipt of a satisfactory internal reference from your current line manager.
Locums, current agency workers and volunteers can also apply for these roles, but if successful, would be appointed on a fixed-term contract basis. Any offer will be conditional; subject to receipt of satisfactory pre-employment checks.
At the end of a secondment, staff members will return to the terms and conditions of their substantive post. If, however, a secondment is later made permanent the staff member will (as a permanent change) remain on St Mungo's current standard terms and conditions of employment.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.
What We Offer
Commitment to Equity, Diversity and Inclusion
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
Wellbeing and Benefits
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.
These include:
Reaching Potential
At St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's.
These include:
Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Secondment/fixed term opportunity until March 2027
We're a small, passionate team supporting people with complex needs across Richmond and Wandsworth. As part of the wider Community Drug & Alcohol Recovery Services (RWCDAS), we help clients stabilise their lives through housing support and advocacy. Based in South London and operating across both Richmond and Wandsworth, the Outreach Team is part of the South London and Maudsley NHS Foundation Trust (SLAM).
You'll work closely with local Housing Options Teams and accommodation providers to assess housing needs, prevent homelessness, and secure suitable accommodation. You'll hold a small caseload and deliver targeted tenancy sustainment interventions that truly change lives. Duties will include;
- Advocate for clients at housing appointments and with local authorities
- Support housing applications and gather essential documentation
- Collaborate with Recovery Workers and Criminal Justice teams
- Refer clients to floating support and help access grants for essentials
- Prevent evictions and source alternative housing options
- Raise safeguarding alerts and liaise with social services when needed
We're looking for someone who is;
- A strong communicator and relationship builder
- Empathetic to the challenges of substance use and homelessness
- Proactive, flexible, and confident working independently
- Keen to grow their skills in housing and recovery support
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to Apply
Please download the job description and person specification from the advert page.
If you have any questions or would like more information about the role, please get in touch with Sarah.Beasley@mungos.org
When you're ready to apply you can click the 'Apply Now' Button to start your online application form.
Closing Date: 10.00 am, 25th November 2025
Interview and assessment date: 4th December 2025
Applying for internal secondments
Secondments are available to internal staff. For internal staff an offer will be conditional; subject to receipt of a satisfactory internal reference from your current line manager.
Locums, current agency workers and volunteers can also apply for these roles, but if successful, would be appointed on a fixed-term contract basis. Any offer will be conditional; subject to receipt of satisfactory pre-employment checks.
At the end of a secondment, staff members will return to the terms and conditions of their substantive post. If, however, a secondment is later made permanent the staff member will (as a permanent change) remain on St Mungo's current standard terms and conditions of employment.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.
What We Offer
Commitment to Equity, Diversity and Inclusion
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.
Wellbeing and Benefits
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years' service.
- Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
- Financial wellbeing platform offering loans, advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app - 24/7 GP appointments, health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym, retail, food & drink, travel, electricals and more.
Reaching Potential
At St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.
Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.