Job Description
About the role
Would you like to become part of our Customer Liaison team as a Customer Liaison Officer and play a key role in delivering outstanding service to our residents? This is an exciting opportunity for a proactive, customer-focused team player. The position is full-time (35 hours per week), permanent, and based in the field-supporting communities across London. You'll be expected to travel throughout your designated area, building strong relationships and ensuring residents receive the support they need.
The overall purpose of the role is to deliver the customer liaison service, in the Guinness service style, for all Guinness customers in defined customer areas, achieving positive outcomes for Guinness and our customers.
What we are looking for
We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.
You will be able to demonstrate
Essential:
Desirable:
TJTGP
REEDTGP
About the role
Would you like to become part of our Customer Liaison team as a Customer Liaison Officer and play a key role in delivering outstanding service to our residents? This is an exciting opportunity for a proactive, customer-focused team player. The position is full-time (35 hours per week), permanent, and based in the field-supporting communities across London. You'll be expected to travel throughout your designated area, building strong relationships and ensuring residents receive the support they need.
The overall purpose of the role is to deliver the customer liaison service, in the Guinness service style, for all Guinness customers in defined customer areas, achieving positive outcomes for Guinness and our customers.
What we are looking for
We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.
You will be able to demonstrate
Essential:
- Excellent customer service delivery, demonstrating good communication and interpersonal skills.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work 'on the go' using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.
- Able to demonstrate Guinness behavioural competencies.
- Experience of working in the housing or property sector.
- Academic qualifications in Housing and/or Tenancy Management.
- Knowledge of regulatory legislation for social housing.
- Previous budget management experience.
Desirable:
- Relevant professional qualification and/or experience.
TJTGP
REEDTGP