Neighbourhood Manager
A2 Dominion Group
United Kingdom
Published 1 month ago
Housing / Neighbourhood management
Neighbourhood Manager
Salary: £34,285-£35,500 (pro rata)
Contract: Part Time (28hours), 12-month Fixed Term Contract
Location: Winchester/ Hybrid
About usWe are a UK housing association committed to a new vision -providing homes people love to live in.
With over 38,000 homes in management across London and southern England, weprovide a wide range of homes for social, affordable, and private rent,specialist services, as well ashomesfor sale and shared ownership.
Our 70,000+ customers come from a diverse range of backgrounds with varyinglevels of income. We're here to provide them all with homes that are safe, highquality and sustainable.
And with social housing roots going back eight decades, we continue to ensurethat every penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers.
About the roleWe're searching for a NeighbourhoodManager to join our friendly and hard-working team at A2Dominion. You willbe carrying out tenancy management on our estates, estate inspections, tenancyaudits to ensure that accurate records are maintained and actions are taken todeal with issues that arise.
More about the role- Manage a designated portfolio of properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations.
- To carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained.
- Ensure building and building systems are maintained in accordance wit Statutory obligations and Fire Safety requirements.
- Act as a point of contact for residents, responding promptly to queries, concerns and complaints in a professional and empathetic manner.
- Ensure the tenancy management objectives and key performance indicators are achieved.
- Delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management.
- To build relationships and work with both internal and external stakeholders of A2Dominion
- To work with diverse tenants who require extra support and refer them to appropriate support services.
- Ensure IT systems are regularly updated, and effective manual record systems are maintained.
- To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions.
More about you- Full UK driving licence and access to own vehicle for work use (essential)
- Experience of working with vulnerable people and community groups
- Knowledge of housing law and housing management issues, welfare benefits and financial inclusion (highly desirable)
- Experience of problem solving for customers and understanding customer needs
- Experience of delivering front line (customer facing) services
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offera wide range of staff benefits. For this role, these include:
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.
If you require a reasonableadjustment during the recruitment process, please contact our Talent Team torequest: resourcing@a2dominion.co.uk
A2Dominion Group is a DisabilityConfident Employer which means that we are committed to employing disabledpeople and will: actively look to attract and recruit disabled people, providea fully inclusive and accessible recruitment process, offer an interview todisabled applicants who meet the minimum criteria for the job, be flexible withassessing people so disabled applicants have the best opportunity todemonstrate that they can do the job, make reasonable adjustments as required.
At A2Dominion Group, we recognisethe positive value of diversity, promote equality and inclusivity in our hiringprocesses. We always aim to recruit the person who is most suited to the joband welcome applications from people of all backgrounds - men and women, peopleof all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirementsWe recognise that some femaleswill only apply for a role if they meet 100% of role requirements. Ifthis sounds like you, we'd still encourage you to apply and also to arrange acall with one of our recruitment team to discuss your application further atresourcing@a2dominion.co.uk
A2Dominion are proud to be afamily friendly employer.Everyone is welcome at A2DominionGroup. We know that equality, diversity, and inclusivity make us better. Weembrace the unique contributions of our people and seek to create a workplacewhere everyone feels like they belong. Find out why our people love workingwith us."
Join us at A2Dominion, where yourexpertise will be integral to our recovery journey, creating lasting positivechanges in the lives of our customers. If you possess the right motivation anddrive to contribute to our recovery and change initiatives, we invite you toapply and be a crucial part of our team
Salary: £34,285-£35,500 (pro rata)
Contract: Part Time (28hours), 12-month Fixed Term Contract
Location: Winchester/ Hybrid
About usWe are a UK housing association committed to a new vision -providing homes people love to live in.
With over 38,000 homes in management across London and southern England, weprovide a wide range of homes for social, affordable, and private rent,specialist services, as well ashomesfor sale and shared ownership.
Our 70,000+ customers come from a diverse range of backgrounds with varyinglevels of income. We're here to provide them all with homes that are safe, highquality and sustainable.
And with social housing roots going back eight decades, we continue to ensurethat every penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers.
About the roleWe're searching for a NeighbourhoodManager to join our friendly and hard-working team at A2Dominion. You willbe carrying out tenancy management on our estates, estate inspections, tenancyaudits to ensure that accurate records are maintained and actions are taken todeal with issues that arise.
More about the role- Manage a designated portfolio of properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations.
- To carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained.
- Ensure building and building systems are maintained in accordance wit Statutory obligations and Fire Safety requirements.
- Act as a point of contact for residents, responding promptly to queries, concerns and complaints in a professional and empathetic manner.
- Ensure the tenancy management objectives and key performance indicators are achieved.
- Delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management.
- To build relationships and work with both internal and external stakeholders of A2Dominion
- To work with diverse tenants who require extra support and refer them to appropriate support services.
- Ensure IT systems are regularly updated, and effective manual record systems are maintained.
- To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions.
More about you- Full UK driving licence and access to own vehicle for work use (essential)
- Experience of working with vulnerable people and community groups
- Knowledge of housing law and housing management issues, welfare benefits and financial inclusion (highly desirable)
- Experience of problem solving for customers and understanding customer needs
- Experience of delivering front line (customer facing) services
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offera wide range of staff benefits. For this role, these include:
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.
If you require a reasonableadjustment during the recruitment process, please contact our Talent Team torequest: resourcing@a2dominion.co.uk
A2Dominion Group is a DisabilityConfident Employer which means that we are committed to employing disabledpeople and will: actively look to attract and recruit disabled people, providea fully inclusive and accessible recruitment process, offer an interview todisabled applicants who meet the minimum criteria for the job, be flexible withassessing people so disabled applicants have the best opportunity todemonstrate that they can do the job, make reasonable adjustments as required.
At A2Dominion Group, we recognisethe positive value of diversity, promote equality and inclusivity in our hiringprocesses. We always aim to recruit the person who is most suited to the joband welcome applications from people of all backgrounds - men and women, peopleof all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirementsWe recognise that some femaleswill only apply for a role if they meet 100% of role requirements. Ifthis sounds like you, we'd still encourage you to apply and also to arrange acall with one of our recruitment team to discuss your application further atresourcing@a2dominion.co.uk
A2Dominion are proud to be afamily friendly employer.Everyone is welcome at A2DominionGroup. We know that equality, diversity, and inclusivity make us better. Weembrace the unique contributions of our people and seek to create a workplacewhere everyone feels like they belong. Find out why our people love workingwith us."
Join us at A2Dominion, where yourexpertise will be integral to our recovery journey, creating lasting positivechanges in the lives of our customers. If you possess the right motivation anddrive to contribute to our recovery and change initiatives, we invite you toapply and be a crucial part of our team