The Vacancy
Resident Liaison Officer - West London (SHF Retrofit)
Company: WPS
Location: West London
Contract Type: Full-Time
Start Date: ASAP
Salary: Competitive, based on experience
WPS is recruiting a Resident Liaison Officer to support our newly awarded SHF Retrofit contract in West London. This flagship programme will deliver energy efficiency upgrades to over 800 homes, improving comfort, reducing carbon emissions, and supporting residents through the retrofit journey.
As an RLO, you'll be the key point of contact for residents, ensuring clear communication, minimal disruption, and a positive customer experience. You'll work closely with the site team and report to the Project Manager, supporting the delivery of PAS2035-compliant works including:
To learn more about the checks included in this process, please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards
Resident Liaison Officer - West London (SHF Retrofit)
Company: WPS
Location: West London
Contract Type: Full-Time
Start Date: ASAP
Salary: Competitive, based on experience
WPS is recruiting a Resident Liaison Officer to support our newly awarded SHF Retrofit contract in West London. This flagship programme will deliver energy efficiency upgrades to over 800 homes, improving comfort, reducing carbon emissions, and supporting residents through the retrofit journey.
As an RLO, you'll be the key point of contact for residents, ensuring clear communication, minimal disruption, and a positive customer experience. You'll work closely with the site team and report to the Project Manager, supporting the delivery of PAS2035-compliant works including:
- External Wall Insulation (EWI)
- Roof insulation
- Windows and doors
- Solar PV
- Air Source Heat Pumps
- Act as the main liaison between residents and the site team
- Schedule appointments and communicate work programmes clearly
- Handle queries, concerns, and complaints with empathy and professionalism
- Support the delivery of retrofit works to PAS2035 standards
- Maintain accurate records and contribute to compliance documentation
- Previous experience in planned works or retrofit projects, ideally within SHDF programmes
- Strong communication and organisational skills
- Ability to work independently and collaboratively
- Full UK driving licence (essential due to travel across sites)
- Familiarity with social housing environments and tenant engagement
To learn more about the checks included in this process, please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards