Job description
In June 2024 we launched Nationwide Fairer Futures, helping tackle three of the biggest issues we see in society - youth homelessness, families living in poverty, and the challenges faced by people living with dementia. In April 2025 we expanded the strategy's scope to help save and improve the lives of cancer patients across the UK and around the world.
Working with Centrepoint, Action for Children, Dementia UK and most recently The Royal Marsden Cancer Charity, we are making a difference across generations to some of the most disadvantaged people in our communities. The partnerships are focussed on funding transformational programmes and headline support of key campaigns with wide ranging colleague and customer involvement.
This role will be activating and amplifying our Social Impact strategy. You and the team will be acting as the connection between our fantastic charity partnerships and our colleagues, customers and communities. You'll be responsible for delivering initiatives and programmes which have a meaningful impact on society, create brand fame and deepen customer and colleague sentiment and advocacy.
You will have thorough experience in communication and engagement and be skilled at taking a project from start to finish, driving true audience engagement. You will lead on and participate in Social Impact activation planning and execution, including live events - from timing, stakeholder maps and operational project plans, through to budget, content, approval, accessibility and measurement.
You will be confident and capable of collaborating and building strong relationships with a wide range of stakeholders, including our charity partners, colleagues, agency suppliers, and our Social Impact leads from across the Society.
It's an exciting time to be in Social Impact and we are looking for someone to join us who has the drive, ambition and passion to make the most meaningful impact on customers, communities, and society.
This role is within the Group Customer & Communications Function which is responsible for building and maintaining Nationwide's brand and reputation both for customers and colleagues.
Specifically, the role sits within the Social Impact team which ensures the 1% of pre-tax profits Nationwide's puts to good causes is spent in a responsible and impactful way that connects colleagues, customers and the wider community with our brand in positive and meaningful ways.
This is a full-time role. We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month Fixed Term Contract opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing
You will be managing the promotion of and engagement with Fairer Futures across the Society - proactively championing the work and impact of the strategy. By building effective relationships with planning, execution, communication and creative teams across Group Customer and Communications, you will be creating outstanding communications and collateral for colleagues and customers, and executing impactful, memorable campaigns and events.
You will be working closely with people from across the Social Impact team from the initial brief, working with the Strategic Relationships team, through to the agreed measurement criteria, which will be agreed with the Reporting and Operations team.
You'll manage and drive the Admiral Nurse dementia clinic programme in our branches, ensuring meticulous administration in supporting the clinics operationally, identifying and driving opportunities to increase clinic bookings, and building awareness internally and externally of the vitally important service we offer in partnership with Dementia UK. This provides the opportunity to work with our network planning team, Directors in the branch network and branch managers.
Your excellent planning and organisation skills will support you to apply focus and clarity on priorities and you'll be comfortable flexing where needed and managing multiple activities simultaneously with high standards and expectations for delivery.
As an experienced individual you will be relentless at driving, supporting and championing the Social Impact agenda. You'll be responsible for seeking opportunities to maximise the impact of the available budget and creating a culture of support, collaboration and high performance.
About you
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:
We forge our own path at Nationwide.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Life at Nationwide
Some of the things that matter most to us: Delivering fairer finances and having a positive impact on customers' lives. Being truly inclusive. Rewarding high performance.
Read more
Roles and teams
Technology. Customer Engagement. Specialist. Early Career. Explore the types of jobs at Nationwide and find your perfect fit.
Read more
How to apply
You'll get it all at Nationwide. We're a workplace where you're rewarded, recognised, supported and celebrated. Find your next job with us.
Read more
In June 2024 we launched Nationwide Fairer Futures, helping tackle three of the biggest issues we see in society - youth homelessness, families living in poverty, and the challenges faced by people living with dementia. In April 2025 we expanded the strategy's scope to help save and improve the lives of cancer patients across the UK and around the world.
Working with Centrepoint, Action for Children, Dementia UK and most recently The Royal Marsden Cancer Charity, we are making a difference across generations to some of the most disadvantaged people in our communities. The partnerships are focussed on funding transformational programmes and headline support of key campaigns with wide ranging colleague and customer involvement.
This role will be activating and amplifying our Social Impact strategy. You and the team will be acting as the connection between our fantastic charity partnerships and our colleagues, customers and communities. You'll be responsible for delivering initiatives and programmes which have a meaningful impact on society, create brand fame and deepen customer and colleague sentiment and advocacy.
You will have thorough experience in communication and engagement and be skilled at taking a project from start to finish, driving true audience engagement. You will lead on and participate in Social Impact activation planning and execution, including live events - from timing, stakeholder maps and operational project plans, through to budget, content, approval, accessibility and measurement.
You will be confident and capable of collaborating and building strong relationships with a wide range of stakeholders, including our charity partners, colleagues, agency suppliers, and our Social Impact leads from across the Society.
It's an exciting time to be in Social Impact and we are looking for someone to join us who has the drive, ambition and passion to make the most meaningful impact on customers, communities, and society.
This role is within the Group Customer & Communications Function which is responsible for building and maintaining Nationwide's brand and reputation both for customers and colleagues.
Specifically, the role sits within the Social Impact team which ensures the 1% of pre-tax profits Nationwide's puts to good causes is spent in a responsible and impactful way that connects colleagues, customers and the wider community with our brand in positive and meaningful ways.
This is a full-time role. We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month Fixed Term Contract opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing
You will be managing the promotion of and engagement with Fairer Futures across the Society - proactively championing the work and impact of the strategy. By building effective relationships with planning, execution, communication and creative teams across Group Customer and Communications, you will be creating outstanding communications and collateral for colleagues and customers, and executing impactful, memorable campaigns and events.
You will be working closely with people from across the Social Impact team from the initial brief, working with the Strategic Relationships team, through to the agreed measurement criteria, which will be agreed with the Reporting and Operations team.
You'll manage and drive the Admiral Nurse dementia clinic programme in our branches, ensuring meticulous administration in supporting the clinics operationally, identifying and driving opportunities to increase clinic bookings, and building awareness internally and externally of the vitally important service we offer in partnership with Dementia UK. This provides the opportunity to work with our network planning team, Directors in the branch network and branch managers.
Your excellent planning and organisation skills will support you to apply focus and clarity on priorities and you'll be comfortable flexing where needed and managing multiple activities simultaneously with high standards and expectations for delivery.
As an experienced individual you will be relentless at driving, supporting and championing the Social Impact agenda. You'll be responsible for seeking opportunities to maximise the impact of the available budget and creating a culture of support, collaboration and high performance.
About you
- A successful track record of activating an organisational strategy, creating delivery plans and leading teams to deliver against them - high impact, well planned, to budget comms and engagement delivery
- Strong communication and creative skills with an ability to flex style and tone to suit different audiences
- You will have effective relationship management and influencing skills, building enduring relationships internally, externally, and at all levels
- Effective planning, organisational and project management skills, and the ability to manage and own multiple competing priorities and deliverables. Able to create and work within a well governed environment and optimise processes
- Able to take complex information and find solutions to suit different audiences
- Direct experience or can demonstrate a strong interest in the third sector
- You are an experienced system thinker - able to understand interconnectivity and interdependencies within the Social Impact agenda
- You must be a highly motivated self-starter, able to work in ambiguity and turn the vague into a working brief. Able to work autonomously as well as part of a team
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- From January 2026, all colleagues will have access to fully funded private medical insurance
- A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance worth 8x your salary
- Wellhub - access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
We forge our own path at Nationwide.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Life at Nationwide
Some of the things that matter most to us: Delivering fairer finances and having a positive impact on customers' lives. Being truly inclusive. Rewarding high performance.
Read more
Roles and teams
Technology. Customer Engagement. Specialist. Early Career. Explore the types of jobs at Nationwide and find your perfect fit.
Read more
How to apply
You'll get it all at Nationwide. We're a workplace where you're rewarded, recognised, supported and celebrated. Find your next job with us.
Read more