Tenant Liaison Coordinator
Cross Keys Homes
Peterborough, UK
Published 3 days ago
Tenant services
Full Time
The Vacancy
Full time Monday - Friday 9am - 5pm
Remote working with visits to residents and offices for meetings as required
We're introducing this brand-new role within our Asset Management team. This position has been created to strengthen customer engagement and ensure smooth delivery of repairs works across our housing portfolio.
As a Tenant Liaison Coordinator, you'll be the main point of contact for residents, supporting managers, surveyors, and contractors in delivering exceptional asset management services. From managing access for compliance checks to resolving service requests and complaints, you'll play a vital role in ensuring our customers receive outstanding service.
Key Responsibilities
Interviews are planned for Wednesday 10th December at our Shrewsbury Avenue office, therefore, if you are interested in the role, we encourage you to apply without delay!
The Company
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region's leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we're committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we'll continue to grow our business in today's fast-paced operating environment.
There's more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more about us and the services we offer our residents on the CKH website.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you'll be part of a team that makes a difference and creates opportunities that change lives.
As well as working to create sustainable, prosperous communities, we're also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we'd love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people. Our offer includes:
Full time Monday - Friday 9am - 5pm
Remote working with visits to residents and offices for meetings as required
We're introducing this brand-new role within our Asset Management team. This position has been created to strengthen customer engagement and ensure smooth delivery of repairs works across our housing portfolio.
As a Tenant Liaison Coordinator, you'll be the main point of contact for residents, supporting managers, surveyors, and contractors in delivering exceptional asset management services. From managing access for compliance checks to resolving service requests and complaints, you'll play a vital role in ensuring our customers receive outstanding service.
Key Responsibilities
- Act as the primary liaison for tenants regarding repairs and planned works.
- Handle service requests and customer feedback, resolving issues promptly and professionally.
- Support complex repair projects requiring resident engagement.
- Maintain accurate asset data and assist with performance monitoring.
- Build strong relationships with internal teams, contractors, and external stakeholders.
- Carry out visits to residents where required either alone or to assist the surveyors/tenancy management team with queries, complaints or tenant consultation on repairs or planned works
- Manage access for gas and electrical compliance programmes, ensuring 100% compliance.
- Experience delivering housing services and providing excellent customer service.
- Strong communication skills, both written and verbal.
- Ability to manage workloads independently and work collaboratively.
- IT literacy (Microsoft packages).
- Full UK driving licence and access to a suitably insured vehicle.
- Knowledge of housing-related services, repairs, and maintenance.
- Experience working in a performance-focused environment.
Interviews are planned for Wednesday 10th December at our Shrewsbury Avenue office, therefore, if you are interested in the role, we encourage you to apply without delay!
The Company
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region's leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we're committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we'll continue to grow our business in today's fast-paced operating environment.
There's more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more about us and the services we offer our residents on the CKH website.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you'll be part of a team that makes a difference and creates opportunities that change lives.
As well as working to create sustainable, prosperous communities, we're also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we'd love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people. Our offer includes:
- A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover
- Generous holiday entitlement; 25 days plus bank holidays increasing with time
- Flexible family friendly and carers policies that allow a range of paid and unpaid leave
- CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards
- Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)