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Tenant Liaison Officer

companyGaia Newton Associates Limited
locationKent, UK
PublishedPublished: Published 4 weeks ago
Tenant services
11th October, 2024

Job Title: Tenant Liaison Officer
Location: Maidstone
Sector: Social Housing
Salary: £32,000 - £37,000 per annum

Job Description:
Our client is seeking a dedicated Tenant Liaison Officer to join their team in Maidstone. The successful candidate will act as the main point of contact for tenants, handling their concerns and coordinating maintenance activities. This role is key to ensuring tenant satisfaction and compliance with tenancy agreements.

Key Responsibilities:
  • Serve as the primary point of contact for tenants, addressing queries and concerns promptly.
  • Coordinate maintenance and repair activities to ensure timely and efficient resolution.
  • Monitor tenant satisfaction and follow up to ensure high standards of service.
  • Maintain clear communication with tenants regarding their rights, responsibilities, and tenancy agreements.
  • Liaise with contractors and maintenance teams to arrange property repairs and upgrades.
  • Ensure all interactions are handled in line with social housing regulations and company policies.
Requirements:
  • Previous experience in a tenant liaison or customer service role, preferably in the social housing sector.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and resolve issues efficiently.
  • Knowledge of tenancy agreements and social housing regulations.
  • Excellent organizational skills and attention to detail.
Benefits:
  • Competitive salary of £32,000 - £37,000 per annum.
  • Opportunities for professional development and career progression.
  • Supportive work environment focused on employee well-being.
  • Comprehensive benefits package and rewards.
If you have a passion for customer service and are committed to enhancing tenant experiences, apply today to join our client's team in Maidstone.