Business Support Assistant (Sheltered and Supported Housing)
Magna Housing Limited
Dorchester DT2, UK
Published yesterday
Supported / Sheltered housing
Temporary
The role
Business Support Assistant (Sheltered and Supported Housing)
The role:
As a dedicated Business Support Assistant, you will provide support services to the Sheltered and Supported Housing Team and Magna customers. You will ensure that our residents wellbeing is considered in all actions, aiming to make a positive impact on their lives by ensuring they feel valued, supported, and secure in their living environment. You will collaborate with other professionals and external agencies to create a comprehensive support network, promoting a community where residents can thrive.
What you take care of:
This post is subject to an enhanced level Disclosure and Barring Service (DBS)
Magna Benefits:
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
We offer:
For an informal discussion about this post, please contact: Dani Davies - Talent Acquisition Lead at: dani.davies@magna.org.uk or by mobile: 07528 974936
To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
About us
We're Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.
Our vision of "Creating Great Homes Together" is fundamental to the work we do and we have ambitious plans to be "beyond the best" over the next ten years.
Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey - one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.
Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won't achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.
Our successes come through an appreciation of difference - different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.
For further information about Magna, please visit our website by clicking here.
Our benefits
Generous holiday
This means the safety of our colleagues our customers is always our main priority.
Competitive pension
This is our mindset and our team approach to putting customers at the heart of all we do.
Wellbeing support
This is about how we treat each other and how we go about our business.
Healthcare cash plan
This is about how we all take responsibility for all our actions every day.
Learning and development
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries.
Colleague voice
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page.
Our values
Always safe
This means the safety of our colleagues and our customers is always our main priority.
All about customers
This is our mindset and our team approach to putting customers at the heart of all we do.
Be kind
This is about how we treat each other and how we go about our business.
Own it
This is about how we all take responsibility for all our actions every day.
One team
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
Be curious
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries
Business Support Assistant (Sheltered and Supported Housing)
- £27,317 per annum plus benefits.
- 37 Hours per week (Mon - Fri)
- Home based with occasional travel.
- Role Type: Fixed Term Contract up to 12 Months (Maternity cover)
- The closing date for applications: 12.08.25 (Midday)
The role:
As a dedicated Business Support Assistant, you will provide support services to the Sheltered and Supported Housing Team and Magna customers. You will ensure that our residents wellbeing is considered in all actions, aiming to make a positive impact on their lives by ensuring they feel valued, supported, and secure in their living environment. You will collaborate with other professionals and external agencies to create a comprehensive support network, promoting a community where residents can thrive.
What you take care of:
- Provide a high-quality business support service to the Sheltered and Supported Housing team and our customers. This includes aid with compliance checks for fire alarms and emergency lighting in Supported Units, processing invoices, raise and assign Health & Safety checks to all Sheltered Housing Advisors.
- Provide high-quality support including compliance checks, monitoring PPE and contracts, and managing customer enquiries.
- Oversee operational requirements for Careline services, including programming alarms, troubleshooting, and managing centralised booking systems.
- Manage ad-hoc duties such as scheme welfare calls, Health & Safety checks, and meal order coordination for Extra Care services. A full role profile is attached to this advert.
- Excellent customer service skills.
- The ability to remain organised and perform effectively under pressure.
- Capable of working independently and making decisions pertinent to your role, using your initiative to solve problems and prioritise your workload effectively.
- Demonstrative ability to remain organised and perform effectively under pressure.
- Good numerical abilities, along with excellent verbal and written communication skills.
- Understanding of Social Housing and Older persons services would be advantageous.
- You must be able to travel independently to and from Magna sites on an occasional basis.
This post is subject to an enhanced level Disclosure and Barring Service (DBS)
Magna Benefits:
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
We offer:
- Company sick pay.
- Pension matched up to 8%.
- Learning and Development.
- Mileage and Agile working
- Paid day a year to volunteer.
- Wellbeing Portal and Colleague Voice.
- Rental / Stamp Duty Loan and Credit Union.
- Employee assistance & Health Care Cash Plan.
- Discounts on entertainment, high street shops and grocery shopping.
- Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.
For an informal discussion about this post, please contact: Dani Davies - Talent Acquisition Lead at: dani.davies@magna.org.uk or by mobile: 07528 974936
To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
About us
We're Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.
Our vision of "Creating Great Homes Together" is fundamental to the work we do and we have ambitious plans to be "beyond the best" over the next ten years.
Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey - one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.
Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won't achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.
Our successes come through an appreciation of difference - different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.
For further information about Magna, please visit our website by clicking here.
Our benefits
Generous holiday
This means the safety of our colleagues our customers is always our main priority.
Competitive pension
This is our mindset and our team approach to putting customers at the heart of all we do.
Wellbeing support
This is about how we treat each other and how we go about our business.
Healthcare cash plan
This is about how we all take responsibility for all our actions every day.
Learning and development
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries.
Colleague voice
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page.
Our values
Always safe
This means the safety of our colleagues and our customers is always our main priority.
All about customers
This is our mindset and our team approach to putting customers at the heart of all we do.
Be kind
This is about how we treat each other and how we go about our business.
Own it
This is about how we all take responsibility for all our actions every day.
One team
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
Be curious
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries