Community Alarm Officer
Sandwell Metropolitan Borough Council
Tipton, UK
Published 2 weeks ago
Supported / Sheltered housing
Job summary
We currently have an exciting opportunity available to recruit a permanent Community Alarms Officer x 1 post (35 hours).
We are looking for enthusiastic individuals who possesses a good working knowledge of the community alarm service including assessing and installing telecare equipment to individuals within their own homes.
Main duties of the job
You must hold a full driving licence and able to drive the Councils fleet vehicles, both manual and automatic.
You will be required to plan the diary to ensure all assessments are completed as scheduled:
To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.
To operate the control centre equipment on a 24 hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards.
To identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues, emergency, medical, social, housing, telecare and care.
To provide a courteous and professional service at all times offering information advice and support when dealing with customers, colleagues, councillors, customers and contractors and take necessary action to conclude the enquiry.
To receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc and action as appropriate.
Provide an out of hours answering and filtering services for the Authorities repairs and other services, deciding priority and communicate and liaise with trades operatives, contractors and standby supervisors where appropriate.
To undertake safety checks on the vehicle used in the course of these duties.
To provide emergency first aid, and lifting and handling as required
About us
At Sandwell, we consider that everyone should have the right to live a life that is free from harm, abuse, and any form of exploitation. We are proactive in recognising and responding when our citizens are at risk of abuse
Our current policy framework is positioned in helping us to drive a culture of recognition across Sandwell that safeguarding is everyone's business.
The operational adult safeguarding team takes robust steps to safeguard the residents of Sandwell through working in partnership with communities, statutory agencies, and the voluntary and private sectors, to investigate situations where an abuse has occurred or is at risk of occurring and building capacity and resilience while helping to co-ordinate and to develop holistic safeguarding plan for victims based on their desired outcomes.
The team applies the principles of wellbeing and putting citizens at the centre of our work by making safeguarding processes personal to each individual and focussing on the outcomes they wish to achieve. Embedding a strength's-based approach in adult safeguarding procedures is fundamental in supporting the individual aspirations and in ensuring our commitment to safeguard our citizens in Sandwell are achieved.
Job description
Job responsibilities
It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment.
You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010.
Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
To participate in the operation of the Councils Appraisal Scheme.
Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the council which reflects the councils policy, values and behaviours.
Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.
To receive calls from individuals and services being monitored for Lone Worker, Telecare. Telehealth, Fire, Burglary, Door Access requests and action as appropriate.
To operate and maintain manual and computerised information systems, other computer terminals and any other form of technology in order to provide the service required.
To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.
To develop and maintain a sound working knowledge of the control centre and the range of alarm
Telecare and Telehealth and maintain knowledge of basic building trade practices and materials.
To participate and maintain knowledge of SMBCs Emergency Planning procedures, receiving telephone calls and co-ordinate the appropriate action for major emergencies and serious incidents.
To train, assist and give instructions to new employees and officers internally and externally on the use of other scheme equipment.
To contact colleagues and arrange emergency cover for sickness or any other absence.
To actively promote the Community Alarms service and assist in the implementation of the marketing strategy.
To attend and participate in Team Meetings.
To undertake safety checks on the fleet vehicle used in the course of the duties.
To provide emergency first aid, lifting and handling as required, for which appropriate training will be given.
To collect service charges owing from clients as required, ensuring the completion and provision of a receipt whilst adhering to procedures. These amounts will not exceed £150.00.
Job description
Job responsibilities
It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment.
You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010.
Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
To participate in the operation of the Councils Appraisal Scheme.
Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the council which reflects the councils policy, values and behaviours.
Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.
To receive calls from individuals and services being monitored for Lone Worker, Telecare. Telehealth, Fire, Burglary, Door Access requests and action as appropriate.
To operate and maintain manual and computerised information systems, other computer terminals and any other form of technology in order to provide the service required.
To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.
To develop and maintain a sound working knowledge of the control centre and the range of alarm
Telecare and Telehealth and maintain knowledge of basic building trade practices and materials.
To participate and maintain knowledge of SMBCs Emergency Planning procedures, receiving telephone calls and co-ordinate the appropriate action for major emergencies and serious incidents.
To train, assist and give instructions to new employees and officers internally and externally on the use of other scheme equipment.
To contact colleagues and arrange emergency cover for sickness or any other absence.
To actively promote the Community Alarms service and assist in the implementation of the marketing strategy.
To attend and participate in Team Meetings.
To undertake safety checks on the fleet vehicle used in the course of the duties.
To provide emergency first aid, lifting and handling as required, for which appropriate training will be given.
To collect service charges owing from clients as required, ensuring the completion and provision of a receipt whilst adhering to procedures. These amounts will not exceed £150.00.
Person Specification
Experience
Essential
Essential
Experience
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sandwell Metropolitan Borough Council
Address
Sandwell M B C Community Alarms
Dolton Way
Tipton
West Midlands
DY4 9AW
Employer's website
We currently have an exciting opportunity available to recruit a permanent Community Alarms Officer x 1 post (35 hours).
We are looking for enthusiastic individuals who possesses a good working knowledge of the community alarm service including assessing and installing telecare equipment to individuals within their own homes.
Main duties of the job
You must hold a full driving licence and able to drive the Councils fleet vehicles, both manual and automatic.
You will be required to plan the diary to ensure all assessments are completed as scheduled:
To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.
To operate the control centre equipment on a 24 hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards.
To identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues, emergency, medical, social, housing, telecare and care.
To provide a courteous and professional service at all times offering information advice and support when dealing with customers, colleagues, councillors, customers and contractors and take necessary action to conclude the enquiry.
To receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc and action as appropriate.
Provide an out of hours answering and filtering services for the Authorities repairs and other services, deciding priority and communicate and liaise with trades operatives, contractors and standby supervisors where appropriate.
To undertake safety checks on the vehicle used in the course of these duties.
To provide emergency first aid, and lifting and handling as required
About us
At Sandwell, we consider that everyone should have the right to live a life that is free from harm, abuse, and any form of exploitation. We are proactive in recognising and responding when our citizens are at risk of abuse
Our current policy framework is positioned in helping us to drive a culture of recognition across Sandwell that safeguarding is everyone's business.
The operational adult safeguarding team takes robust steps to safeguard the residents of Sandwell through working in partnership with communities, statutory agencies, and the voluntary and private sectors, to investigate situations where an abuse has occurred or is at risk of occurring and building capacity and resilience while helping to co-ordinate and to develop holistic safeguarding plan for victims based on their desired outcomes.
The team applies the principles of wellbeing and putting citizens at the centre of our work by making safeguarding processes personal to each individual and focussing on the outcomes they wish to achieve. Embedding a strength's-based approach in adult safeguarding procedures is fundamental in supporting the individual aspirations and in ensuring our commitment to safeguard our citizens in Sandwell are achieved.
Job description
Job responsibilities
It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment.
You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010.
Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
To participate in the operation of the Councils Appraisal Scheme.
Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the council which reflects the councils policy, values and behaviours.
Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.
To receive calls from individuals and services being monitored for Lone Worker, Telecare. Telehealth, Fire, Burglary, Door Access requests and action as appropriate.
To operate and maintain manual and computerised information systems, other computer terminals and any other form of technology in order to provide the service required.
To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.
To develop and maintain a sound working knowledge of the control centre and the range of alarm
Telecare and Telehealth and maintain knowledge of basic building trade practices and materials.
To participate and maintain knowledge of SMBCs Emergency Planning procedures, receiving telephone calls and co-ordinate the appropriate action for major emergencies and serious incidents.
To train, assist and give instructions to new employees and officers internally and externally on the use of other scheme equipment.
To contact colleagues and arrange emergency cover for sickness or any other absence.
To actively promote the Community Alarms service and assist in the implementation of the marketing strategy.
To attend and participate in Team Meetings.
To undertake safety checks on the fleet vehicle used in the course of the duties.
To provide emergency first aid, lifting and handling as required, for which appropriate training will be given.
To collect service charges owing from clients as required, ensuring the completion and provision of a receipt whilst adhering to procedures. These amounts will not exceed £150.00.
Job description
Job responsibilities
It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment.
You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010.
Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
To participate in the operation of the Councils Appraisal Scheme.
Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the council which reflects the councils policy, values and behaviours.
Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.
To receive calls from individuals and services being monitored for Lone Worker, Telecare. Telehealth, Fire, Burglary, Door Access requests and action as appropriate.
To operate and maintain manual and computerised information systems, other computer terminals and any other form of technology in order to provide the service required.
To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.
To develop and maintain a sound working knowledge of the control centre and the range of alarm
Telecare and Telehealth and maintain knowledge of basic building trade practices and materials.
To participate and maintain knowledge of SMBCs Emergency Planning procedures, receiving telephone calls and co-ordinate the appropriate action for major emergencies and serious incidents.
To train, assist and give instructions to new employees and officers internally and externally on the use of other scheme equipment.
To contact colleagues and arrange emergency cover for sickness or any other absence.
To actively promote the Community Alarms service and assist in the implementation of the marketing strategy.
To attend and participate in Team Meetings.
To undertake safety checks on the fleet vehicle used in the course of the duties.
To provide emergency first aid, lifting and handling as required, for which appropriate training will be given.
To collect service charges owing from clients as required, ensuring the completion and provision of a receipt whilst adhering to procedures. These amounts will not exceed £150.00.
Person Specification
Experience
Essential
- Experience of and proven sustained commitment to working with vulnerable people in a caring capacity within their own home, and/or in a residential setting.
- Experience of Social alarm or similar equipment within a Control Centre or other environment.
- Experience of using modern ICT packages, paying attention to detail when inputting sensitive data.
- Experience of prioritising emergency calls and ensuring primary calls are responded to first.
- Understanding of Social Alarm Equipment.
- Understanding of Social alarm provision within Care in the Community.
- Demonstrate and understanding of other service providers and the support available.
- Must be able to deal with emotional demands of service users and liaise with appropriate 999 services in an emergency situation and pay attention to detail when sharing sensitive
Essential
- Literacy Level 2 qualification as a minimum or equivalent.
Experience
Essential
- Experience of and proven sustained commitment to working with vulnerable people in a caring capacity within their own home, and/or in a residential setting.
- Experience of Social alarm or similar equipment within a Control Centre or other environment.
- Experience of using modern ICT packages, paying attention to detail when inputting sensitive data.
- Experience of prioritising emergency calls and ensuring primary calls are responded to first.
- Understanding of Social Alarm Equipment.
- Understanding of Social alarm provision within Care in the Community.
- Demonstrate and understanding of other service providers and the support available.
- Must be able to deal with emotional demands of service users and liaise with appropriate 999 services in an emergency situation and pay attention to detail when sharing sensitive
Essential
- Literacy Level 2 qualification as a minimum or equivalent.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sandwell Metropolitan Borough Council
Address
Sandwell M B C Community Alarms
Dolton Way
Tipton
West Midlands
DY4 9AW
Employer's website