Complaints & Data Protection Manager

Location: Civic Centre, Southend-on-Sea
Salary: £47,805 - £52,098 (Grade M3)
Contract: Fixed term for 1 year
Department: Corporate Services
Closing Date: Friday 21st March

About Us: South Essex Homes is dedicated to providing high-quality housing services to our community. We are looking for a dynamic and experienced Complaints and Data Protection Manager to join our team and ensure our services meet the highest standards of compliance and customer satisfaction.

Role Overview: As the Complaints and Data Protection Manager, you will lead a team responsible for managing complaints and ensuring compliance with data protection legislation. You will act as the Data Protection Officer, oversee the complaints handling process, and provide training and guidance to staff on data protection matters.

Key Responsibilities:

• Act as the Data Protection Officer, ensuring compliance with GDPR and the Data Protection Act 2018.
• Develop and maintain data protection policies and procedures.
• Conduct regular data protection audits and risk assessments.
• Manage data breach incidents and report to the Information Commissioner's Office (ICO) as required.
• Oversee the complaints handling process, ensuring timely and effective resolution.
• Regularly review and update the Complaints and Compensation Policies.
• Provide regular reports on data protection and complaints handling performance to senior management.

About You:

• Strong understanding of GDPR and the Data Protection Act 2018.
• Experience in data protection and complaints management, preferably within the social housing sector.
• Excellent communication, organisational, and leadership skills.
• Ability to manage conflicting priorities and work under pressure.
• Commitment to delivering high-quality customer service and best practices.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to make a significant impact on our services and community.
• Supportive and collaborative work environment.
• Continuous professional development and training opportunities.

How to Apply: If you are passionate about data protection and complaints management and want to make a difference in our community, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role to Daniel Lyons, Director of Finance and Corporate Services at daniellyons@seh.southend.gov.uk

You can download the full job description here: Complaints and Data Protection Manager JD.pdf [pdf] 243KB