Engagement manager - North of England

About us

The Chartered Institute of Housing (CIH) are the professional body inspiring, equipping and supporting housing professionals to create a future in which everyone has a place to call home.

About you

If you're looking for a varied and rewarding role where you can make a real difference, we have an exciting opportunity for you to join our member engagement team and support our work across the North of England.

In this role, you will:

• Drive membership retention and growth across the North, contributing to CIH’s strategic objectives.
• Build and maintain strong relationships with housing organisations and sector partners, ensuring CIH’s products and services are well understood and aligned to the needs of the sector.
• Work closely with member groups and networks to identify opportunities to enhance our offer, including local events, webinars and other engagement activities.
• Act as a trusted point of contact for members across the North of England, sharing information, gathering feedback and championing member interests within CIH.
• Collaborate with other CIH departments to grow our offer, constantly driving high standards of customer service

You’ll be a confident communicator who enjoys building strong relationships and delivering outstanding service. Highly organised and proactive with a positive, solutions-focused approach, you’ll thrive in a collaborative and flexible team environment and be passionate about supporting the housing sector.

How to apply

For an informal chat about this role, please contact Jill Alcoat, strategic engagement manager, at jill.allcoat@cih.org

For details of how to apply please visit our careers page - Careers & Vacancies | Chartered Institute of Housing (CIH).

CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.

Closing date for applications: 12pm on Friday 10 July 2026

Interviews due to take place: Tuesday 21 July and Wednesday 22 July 2026

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.