Housing Support Assessor
Alliance Homes Group
Portishead, UK
Published 5 days ago
Supported / Sheltered housing
The vacancy
Actual Salary - £22,577 per annum
30 hours per week
We have an exciting opportunity to join our Community Service Team as our next Housing Support Assessor.
This function will be the first point of contact for customers who require access to support, information or advice to support tenancy sustainment and prevent homelessness or housing crisis.
You will conduct assessments in the manner most accessible to the customer, such as telephone, video calling, face to face and by email, whilst keeping case notes and reporting systems up-to-date.
You, through your role, will promote independence, reduce social isolation and support access to community services.
About you:
You will have previous experience preferably in a Housing Support environment, but this could also be in social care or a customer focussed environment.
As you will be working with customers 1-to-1, you will have strong verbal and written communication skills, including good negotiation and advocacy skills.
Working with case notes, you will also have strong attention to detail.
The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car is required or alternative transport.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role takes your interest, then apply now!
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL - We are one team, aiming high for our customers.
GENUINE - We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact.
EFFECTIVE - We are professional and can be relied on to achieve consistently good results.
We want you, to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about.
We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment.
If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day - a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme
Actual Salary - £22,577 per annum
30 hours per week
We have an exciting opportunity to join our Community Service Team as our next Housing Support Assessor.
This function will be the first point of contact for customers who require access to support, information or advice to support tenancy sustainment and prevent homelessness or housing crisis.
You will conduct assessments in the manner most accessible to the customer, such as telephone, video calling, face to face and by email, whilst keeping case notes and reporting systems up-to-date.
You, through your role, will promote independence, reduce social isolation and support access to community services.
About you:
You will have previous experience preferably in a Housing Support environment, but this could also be in social care or a customer focussed environment.
As you will be working with customers 1-to-1, you will have strong verbal and written communication skills, including good negotiation and advocacy skills.
Working with case notes, you will also have strong attention to detail.
The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car is required or alternative transport.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role takes your interest, then apply now!
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL - We are one team, aiming high for our customers.
GENUINE - We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact.
EFFECTIVE - We are professional and can be relied on to achieve consistently good results.
We want you, to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about.
We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment.
If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day - a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme