Housing Support Register Referral Coordinator
Second Step
Bristol, UK
Published 1 week ago
Supported / Sheltered housing
Part time
Job summary
The Higher Needs Floating Support Service is a newly commissioned service working with people in temporary accommodation or at risk of homelessness across a variety of settings. The team work closely with the local authority, health, treatment and specialist support providers to improve outcomes and work towards more settled accommodation for those facing multiple disadvantage
Main duties of the job
The service aims to make the most out of peoples independence, skills and wellbeing using a combination of Psychological, Adversity and Trauma informed Practices (PAT), Psychologically Informed Approaches (PIE), Critical Time Interventions (CTI) and Community Based Asset Mapping (CBAM).
About us
Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.
Job description
Job responsibilities
Assist the Floating Support Service Team Manger in the provision of high quality, effective and comprehensive support to HNF team and clients. Provide day to day leadership and line manage to floating support workers. Manage and allocate referrals from the Housing Support Register (HSR) across the wider Higher Needs Floating Support Service (HNFSS) Promote effective team working and communication.
Job description
Job responsibilities
Assist the Floating Support Service Team Manger in the provision of high quality, effective and comprehensive support to HNF team and clients. Provide day to day leadership and line manage to floating support workers. Manage and allocate referrals from the Housing Support Register (HSR) across the wider Higher Needs Floating Support Service (HNFSS) Promote effective team working and communication.
Person Specification
Experience
Essential
Experience
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Second Step
Address
162 Pennywell Road (Head Office)
St Jude's
Bristol
BS5 0TX
Employer's website
The Higher Needs Floating Support Service is a newly commissioned service working with people in temporary accommodation or at risk of homelessness across a variety of settings. The team work closely with the local authority, health, treatment and specialist support providers to improve outcomes and work towards more settled accommodation for those facing multiple disadvantage
Main duties of the job
The service aims to make the most out of peoples independence, skills and wellbeing using a combination of Psychological, Adversity and Trauma informed Practices (PAT), Psychologically Informed Approaches (PIE), Critical Time Interventions (CTI) and Community Based Asset Mapping (CBAM).
About us
Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.
Job description
Job responsibilities
Assist the Floating Support Service Team Manger in the provision of high quality, effective and comprehensive support to HNF team and clients. Provide day to day leadership and line manage to floating support workers. Manage and allocate referrals from the Housing Support Register (HSR) across the wider Higher Needs Floating Support Service (HNFSS) Promote effective team working and communication.
Job description
Job responsibilities
Assist the Floating Support Service Team Manger in the provision of high quality, effective and comprehensive support to HNF team and clients. Provide day to day leadership and line manage to floating support workers. Manage and allocate referrals from the Housing Support Register (HSR) across the wider Higher Needs Floating Support Service (HNFSS) Promote effective team working and communication.
Person Specification
Experience
Essential
- Proven experience of working in services for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending including needs assessments and the support planning process.
- Experience of supervising staff, students or volunteers.
- Proven experience of outreach/floating support work, demonstrating persistence and flexibility and a range of successful engagement strategies
- Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
- Proven ability to promote and apply good practice in equality and diversity
- Proven ability to operate risk management and safe working practices in working with vulnerable clients
- Proven experience of working within a housing and support agency
- Proven experience of mental health issues and/or services, either as a user, carer or supporter.
- Lived experience as a service user or carer.
Experience
Essential
- Proven experience of working in services for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending including needs assessments and the support planning process.
- Experience of supervising staff, students or volunteers.
- Proven experience of outreach/floating support work, demonstrating persistence and flexibility and a range of successful engagement strategies
- Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
- Proven ability to promote and apply good practice in equality and diversity
- Proven ability to operate risk management and safe working practices in working with vulnerable clients
- Proven experience of working within a housing and support agency
- Proven experience of mental health issues and/or services, either as a user, carer or supporter.
- Lived experience as a service user or carer.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Second Step
Address
162 Pennywell Road (Head Office)
St Jude's
Bristol
BS5 0TX
Employer's website