Income Recovery Officer
Wythenshawe Community Housing Group
Wythenshawe, Manchester, UK
Published 2 days ago
Revenues / Benefits
The Vacancy
Are you passionate about making a difference in people's lives by supporting financial wellbeing and tenancy sustainment? Are you confident managing complex conversations and working with residents to find realistic solutions? If so, we'd love you to join us as an Income Recovery Officer.
This is an exciting opportunity to become part of a dedicated team, working to maximise rental income, prevent arrears, and support residents to maintain successful tenancies.
Please note, a full UK driving license and access to your own vehicle are essential for this role.
About the Role
As an Income Recovery Officer, you'll manage a caseload of rent accounts and take proactive, person-centred action to recover arrears. You'll work closely with residents, support services, and colleagues across WCHG to deliver a responsive and effective income management service.
You'll also handle legal action where necessary, balancing firm enforcement with a strong commitment to tenancy sustainment and customer care.
What You'll Be Doing
As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
Awarded 'Investors in People' Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
Benefits
Flexible Working
Real Living Wage
Westfield Health
Training and Development
Recognition and Reward
Volunteering within the local community
Are you passionate about making a difference in people's lives by supporting financial wellbeing and tenancy sustainment? Are you confident managing complex conversations and working with residents to find realistic solutions? If so, we'd love you to join us as an Income Recovery Officer.
This is an exciting opportunity to become part of a dedicated team, working to maximise rental income, prevent arrears, and support residents to maintain successful tenancies.
Please note, a full UK driving license and access to your own vehicle are essential for this role.
About the Role
As an Income Recovery Officer, you'll manage a caseload of rent accounts and take proactive, person-centred action to recover arrears. You'll work closely with residents, support services, and colleagues across WCHG to deliver a responsive and effective income management service.
You'll also handle legal action where necessary, balancing firm enforcement with a strong commitment to tenancy sustainment and customer care.
What You'll Be Doing
- Managing rent arrears cases from early intervention through to legal enforcement
- Providing advice and support to help tenants meet payment responsibilities
- Referring residents to financial inclusion or tenancy support services where needed
- Negotiating affordable repayment plans and monitoring compliance
- Preparing legal documentation, serving notices, and attending court as required
- Working flexibly across a designated patch to meet service delivery targets
- Maintaining accurate records and updating internal systems
- Promoting a supportive, solution-focused approach to income recovery
- Experience in income recovery, housing management or a customer-focused role
- Understanding of Universal Credit, Housing Benefit, and tenancy law
- Strong communication and negotiation skills
- Confident working under pressure and managing a busy caseload
- Ability to analyse rent accounts and take appropriate action
- Comfortable working independently and as part of a team
- Sound IT skills and attention to detail in record-keeping
- A flexible, empathetic, and professional approach
- Willingness to work flexibly, including occasional out-of-hours work on a rota basis
- Full UK driving licence and access to a vehicle
As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;
- 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
- Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
- Enhanced Pension scheme contributions
- Our Health Care Plan gives you money back for dental, optical, therapy costs and more
- Subsidised Healthy Living benefits i.e. gym membership or yoga classes
- Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
- Car Lease Scheme, Cycle to Work scheme*
- Volunteering days in the local community
- We offer a Salary Sacrifice Pension option*
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
Awarded 'Investors in People' Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
Benefits
Flexible Working
Real Living Wage
Westfield Health
Training and Development
Recognition and Reward
Volunteering within the local community