Independent Living Assistant

The Vacancy

Join Amplius as an Independent Living Assistant and provide vital support to our Life24 Service teams, helping ensure our customers receive the highest standards of care and service.

Salary: £26,001.56 per year

Contract: Fixed Term Contract until 31 March 2027

Your week: 36.25 (Monday - Friday 8.45am - 5pm)

Location: Hybrid, with a weekly presence in our either Milton Keynes, Rushden or Peterborough office.

Snapshot of your role

• Deliver accurate and timely administrative support to the Life24 Service teams, ensuring smooth operations and excellent customer service.
• Respond to customer, contractor, and internal enquiries via phone, email, and other channels, resolving issues promptly where possible.
• Maintain and update customer records and data in internal systems, ensuring all information is accurate and up to date.
• Support financial processes, including raising orders, processing invoices, managing payments, and setting up accounts.
• Monitor and allocate alerts, faults, and service requests to ensure issues are addressed efficiently.
• Assist with scheduling visits and preparing reports, KPIs, and data for internal teams and local authorities.
• Provide flexible cover and support across Life24 and Assistive Technology services to help the team deliver a high-quality, customer-focused service.

What we're looking for

• Good numeracy, literacy, and IT skills, including proficiency in Microsoft Word, Excel, PowerPoint, email, and internet use.
• Excellent verbal and written communication skills, with experience supporting stakeholders or customers at all levels.
• Strong customer care skills with an empathetic and caring approach.
• Ability to work independently using own initiative and as part of a team, demonstrating flexibility and resilience.
• Excellent organisational skills and attention to detail, particularly when capturing and managing data.
• Ability to build and maintain positive relationships and work effectively across operational boundaries.
• Professional approach to all situations, with a flexible and adaptable attitude to work.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 4 January

Phone screening: 8 January

Interviews: 14 January

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.

The Benefits

Flexible
working

Pension
contributions

Cycle to
work scheme

Employee Assistance Programme

State of the art IT equipment

Volunteer
days

The Benefits

Flexible
Working

Pension
Scheme

Life
Assurance

Health
Cash Plan

Generous
Annual Leave

Career
Development