Independent Living Buildings Manager
Estuary Housing Association
Southend-on-Sea, UK
Published 2 weeks ago
Supported / Sheltered housing
| Full time
The Vacancy
Permanent, Full Time (35 hours per week)
Flexible working hours between 8.00am - 6.00pm Monday - Friday
We're seeking a motivated and compassionate Independent Living Buildings Manager to oversee the day to day operational management of the sheltered accommodation at Cascades.
In this key role, you will play a crucial part in supporting residents by ensuring their safety and security, and addressing any concerns related to repairs and maintenance. You will be responsible for managing potential risks and maintaining a safe living environment for the residents.
Our services do require 24-hour support and staff are expected to work some bank holidays and weekends in line with the services needs.
Closing date: Thursday 3rd April 2025. However, please apply as soon as possible as you may be contacted sooner for an interview.
Rewards & Benefits
We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.
Values-Based Recruitment
Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.
Safeguarding & Recruitment
Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.
The successful applicants will be required to provide proof of eligibility to work in the UK. Please note that at this time, we're unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship.
Estuary is Inclusive
At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.
We always strive to recruit the person most suited to the job, and we welcome applications from people of all backgrounds.
Anonymous Shortlisting
To further support our aim to be an inclusive employer, we use specific software to remove all person-identifiable information from CVs, including name and dates of employment/education, also date of birth, age and gender where a candidate has included these details in their CV. Your personal details will only be made available to hiring managers if you are selected for interview.
Estuary is Disability Confident
We're also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:
If you are unable to use the online process to apply, please call us on 0300 3045000 to request an application pack in an alternative format.
About Estuary
Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.
We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.
We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.
We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.
Estuary Benefits
Flexible and Hybrid Working
Pension
Scheme
Generous Holiday and Additional Paid Leave Allowances
Mental Health
Support Portal
Healthcare
Cash Plan
Permanent, Full Time (35 hours per week)
Flexible working hours between 8.00am - 6.00pm Monday - Friday
We're seeking a motivated and compassionate Independent Living Buildings Manager to oversee the day to day operational management of the sheltered accommodation at Cascades.
In this key role, you will play a crucial part in supporting residents by ensuring their safety and security, and addressing any concerns related to repairs and maintenance. You will be responsible for managing potential risks and maintaining a safe living environment for the residents.
- You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken.
- Ensuring close collaboration with residents, families, colleagues and external agencies to build strong, supportive relationships. You will need to possess exceptional communication skills to effectively engage with residents, colleagues, and external partners.
- Your role will require active listening and empathetic communication to understand the specific needs of each resident, promote the use of the communal lounge and to stimulate the social life and well-being of the residents by facilitating and running community events.
- You will routinely carry out health & safety, fire safety and call system checks ensuring both compliance and achievement of consistently high service standards.
- Experience of working in a housing environment or recent experience of frontline customer service.
- Good IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
- Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
- Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
Our services do require 24-hour support and staff are expected to work some bank holidays and weekends in line with the services needs.
Closing date: Thursday 3rd April 2025. However, please apply as soon as possible as you may be contacted sooner for an interview.
Rewards & Benefits
We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.
Values-Based Recruitment
Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.
Safeguarding & Recruitment
Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.
The successful applicants will be required to provide proof of eligibility to work in the UK. Please note that at this time, we're unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship.
Estuary is Inclusive
At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.
We always strive to recruit the person most suited to the job, and we welcome applications from people of all backgrounds.
Anonymous Shortlisting
To further support our aim to be an inclusive employer, we use specific software to remove all person-identifiable information from CVs, including name and dates of employment/education, also date of birth, age and gender where a candidate has included these details in their CV. Your personal details will only be made available to hiring managers if you are selected for interview.
Estuary is Disability Confident
We're also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:
- Actively seek to attract and recruit people with disabilities
- Provide a fully inclusive and accessible recruitment process
- Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy
- Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job
- Make reasonable adjustments to support people with disabilities as needed.
If you are unable to use the online process to apply, please call us on 0300 3045000 to request an application pack in an alternative format.
About Estuary
Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.
We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.
We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.
We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.
Estuary Benefits
Flexible and Hybrid Working
Pension
Scheme
Generous Holiday and Additional Paid Leave Allowances
Mental Health
Support Portal
Healthcare
Cash Plan