Independent Living Scheme Officer
Bromford
Chipping Sodbury, Bristol BS37, UK
Published yesterday
Supported / Sheltered housing
Full time
The vacancy
Are you someone who finds purpose in making a positive impact in people's lives? Do you excel in a role where every day brings new opportunities to assist and empower others? If so, we'd love to hear from you!
About the Role: At Bromford, as an Independent Living Scheme Officer, you'll take the lead in managing our independent living schemes in Staple Hill and surrounding areas. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement - you'll be at the heart of a thriving community. You'll also support the management of customer escalations, coordinate communal repairs, and play a role in our Placed-Based Project Pilot, working collaboratively with customers and members of other teams to find solutions that work for our customers in Staple Hill.
What You'll Be Doing:
We're looking for someone who is:
Why Bromford?
At Bromford, we live by our DNA:
Apply Now: If you're looking for a rewarding role where you can grow, thrive, and truly make a difference, we want to hear from you. Join us in building a community where people feel safe, supported, and empowered - every single day.
Apply before Tuesday 27 May to take the next step in your career and help shape brighter futures, we'd love to hear from you.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Benefits
Flexible benefits
Learning and development
Private medical cover
Work-life balance
Pay and financial wellbeing
Health and wellbeing
Are you someone who finds purpose in making a positive impact in people's lives? Do you excel in a role where every day brings new opportunities to assist and empower others? If so, we'd love to hear from you!
About the Role: At Bromford, as an Independent Living Scheme Officer, you'll take the lead in managing our independent living schemes in Staple Hill and surrounding areas. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement - you'll be at the heart of a thriving community. You'll also support the management of customer escalations, coordinate communal repairs, and play a role in our Placed-Based Project Pilot, working collaboratively with customers and members of other teams to find solutions that work for our customers in Staple Hill.
What You'll Be Doing:
- Day-to-day management of 5 Independent Living Schemes, managing your own workload
- Working with other teams to ensure that communal areas and facilities are in good order
- Welcoming new customers and conducting annual Independent Living Reviews
- Having monthly contact with all customers
- Facilitating quarterly customer meetings
- Report and manage any Health and Safety issues on the schemes
- Keep accurate records, using Housing Management systems and spreadsheets
- Promote wellbeing and reduce social isolation through activities
- Ensure safeguarding procedures are followed
- Maintain accurate records and contribute to a positive team culture.
We're looking for someone who is:
- Customer-focused with a passion for delivering excellent service
- Empathetic and resilient, able to handle challenging situations with care
- Organised and proactive, capable of working independently
- Tech-savvy, with experience using Microsoft Office and housing systems
- Knowledgeable in safeguarding, equality & diversity, and health & safety
Why Bromford?
At Bromford, we live by our DNA:
- Be.Bold - Empower others and challenge convention
- Be.You - Build real relationships through authenticity
- Be.Honest - Create a culture of trust and transparency
- Be.Brilliant - Thrive in a place where you can grow and make a difference
Apply Now: If you're looking for a rewarding role where you can grow, thrive, and truly make a difference, we want to hear from you. Join us in building a community where people feel safe, supported, and empowered - every single day.
Apply before Tuesday 27 May to take the next step in your career and help shape brighter futures, we'd love to hear from you.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Benefits
Flexible benefits
Learning and development
Private medical cover
Work-life balance
Pay and financial wellbeing
Health and wellbeing