About the role
Location: Winterbourne (BS36 1JE), Alveston and Olveston - Occasionally wider South Gloucestershire area
Contract Type: 12-months Fixed-term
Hours: Full-time, 37.5 per week, Monday-Friday
Additional information: An enhanced DBS and Adults Barred List is required for this role (provided by us). A full driving licence is essential
Closing Date: Sunday 26 July 2026 (please apply early - we may close applications sooner if interest is high)
Are you someone who finds purpose in making a positive impact in people's lives? Do you excel in a role where every day brings new opportunities to assist and empower others? If so, we'd love to hear from you!
About the Role: As an Independent Living Scheme Officer, you'll take the lead in managing our independent living schemes in Winterbourne, Alveston and Olveston. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement - you'll be at the heart of a thriving community. You'll also support the management of customer escalations, coordinate communal repairs, and play a role in our Placed-Based Project, working collaboratively with customers and members of other teams to find solutions that work for our customers.
What You'll Be Doing:
We're looking for someone who is:
Why join us?
By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group.
Make a real difference, one visit at a time. Join Bromford Flagship LiveWest as an Independent Living Scheme Officer and help support our communities to thrive.
We offer a supportive, inclusive workplace where your voice matters and your work truly changes lives.
If you're looking for a rewarding role where you can grow, thrive, and truly make a difference, we want to hear from you. Join us in building a community where people feel safe, supported, and empowered - every single day.
Apply before Sunday 26 July to take the next step in your career and help shape brighter futures. We'd love to hear from you.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What we offer
Flexible and hybrid working; many roles support working across our main locations and home
Performance related pay based on shared success
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Generous holiday, occupational sick pay and paid family leave
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Attractive career development opportunities
The Values
About us
We're Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.
Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK's largest provider of new affordable homes, we deliver over 3,000 new homes each year-helping to meet growing demand and build stronger communities.
Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.
Through place-based working, our teams build progress from the ground up. You'll find us at the heart of the communities we serve-strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.
We're also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.
We're a place for people determined to make a difference.
Bromford Flagship LiveWest. A place to make your own.
Our commitment to equality, diversity and inclusion
We're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Location: Winterbourne (BS36 1JE), Alveston and Olveston - Occasionally wider South Gloucestershire area
Contract Type: 12-months Fixed-term
Hours: Full-time, 37.5 per week, Monday-Friday
Additional information: An enhanced DBS and Adults Barred List is required for this role (provided by us). A full driving licence is essential
Closing Date: Sunday 26 July 2026 (please apply early - we may close applications sooner if interest is high)
Are you someone who finds purpose in making a positive impact in people's lives? Do you excel in a role where every day brings new opportunities to assist and empower others? If so, we'd love to hear from you!
About the Role: As an Independent Living Scheme Officer, you'll take the lead in managing our independent living schemes in Winterbourne, Alveston and Olveston. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement - you'll be at the heart of a thriving community. You'll also support the management of customer escalations, coordinate communal repairs, and play a role in our Placed-Based Project, working collaboratively with customers and members of other teams to find solutions that work for our customers.
What You'll Be Doing:
- Day-to-day management of 9 Independent Living Schemes, managing your own workload
- Working with other teams to ensure that communal areas and facilities are in good order
- Welcoming new customers and conducting annual Independent Living Reviews
- Having monthly contact with all customers
- Facilitating quarterly customer meetings
- Report and manage any Health and Safety issues on the schemes
- Keep accurate records, using Housing Management systems and spreadsheets
- Promote wellbeing and reduce social isolation through activities
- Ensure safeguarding procedures are followed
- Maintain accurate records and contribute to a positive team culture.
We're looking for someone who is:
- Customer-focused with a passion for delivering excellent service
- Empathetic and resilient, able to handle challenging situations with care
- Organised and proactive, capable of working independently
- Tech-savvy, with experience using Microsoft Office and housing systems
- Knowledgeable in safeguarding, equality & diversity, and health & safety
Why join us?
By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group.
Make a real difference, one visit at a time. Join Bromford Flagship LiveWest as an Independent Living Scheme Officer and help support our communities to thrive.
We offer a supportive, inclusive workplace where your voice matters and your work truly changes lives.
If you're looking for a rewarding role where you can grow, thrive, and truly make a difference, we want to hear from you. Join us in building a community where people feel safe, supported, and empowered - every single day.
Apply before Sunday 26 July to take the next step in your career and help shape brighter futures. We'd love to hear from you.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What we offer
Flexible and hybrid working; many roles support working across our main locations and home
Performance related pay based on shared success
A choice of pension schemes with employer contributions of up to 10%
Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
Generous holiday, occupational sick pay and paid family leave
Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Attractive career development opportunities
The Values
- Innovation
- Accountability
- Teamwork
About us
We're Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.
Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK's largest provider of new affordable homes, we deliver over 3,000 new homes each year-helping to meet growing demand and build stronger communities.
Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.
Through place-based working, our teams build progress from the ground up. You'll find us at the heart of the communities we serve-strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.
We're also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.
We're a place for people determined to make a difference.
Bromford Flagship LiveWest. A place to make your own.
Our commitment to equality, diversity and inclusion
We're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.