Processing Officer

HIGHWAYS AND TRANSPORTATION

PARKING SERVICES

Parking Services are looking to recruit a part time Processing Officer to complement its existing Processing Team. The successful candidate will form part of a highly motivated and committed team dealing with the appeals to Penalty Charge Notices (parking fines) and the processing of Parking Permits. The post holder will be required to work Wednesday afternoons, Thursdays and Fridays.

Responsibilities / tasks

• Provide Parking Services advice to citizens.
• Dealing with appeals to Parking Notices within general guidelines and making the decision to enforce or cancel a notice and where appropriate apply discretion.
• Preparing cases for progression through the Legal process.
• Demonstrate high quality customer care when dealing with difficult and contentious situations.
• Approve access and waivers for contractors and suppliers in line with parking policy.
• To process payments for both Penalty Charge Notices and Parking Permits applications.

Skills

• Excellent customer care and team working.
• The ability to communicate through all mediums in a concise and accurate way.
• Good IT skills with knowledge of Microsoft office applications.
• The ability to deal with contentious situations in an assertive and diplomatic way.
• Create positive working relationships with others.
• Experience of working in the Car Parking industry would be an advantage but not essential, as full training will be provided.

If you are someone with a good team work approach, can be flexible as the service looks to improve and have good customer care / people skills then we would like to hear from you.