Senior Repairs Administrator - Social Housing

We are looking for a Senior Administrator to join our team in the Chingford area (E4).

Working hours: Monday to Friday, 8:00am-5:00pm

Your new role

We're looking for committed and motivated person to provide administration support to one of our teams. Joining our team as a Senior Administrator, you will be carrying out varied administration duties including:

• Oversee and manage the administration of the repairs and maintenance service
• Approve and code completed jobs using NHF/Bespoke SOR
• Act as the main point of contact for tenants and contractors regarding repair issues
• Ensure repairs are logged, tracked, and completed within agreed timescales
• Work closely with the repairs and maintenance team to schedule and coordinate works.
• Process invoices, purchase orders, and financial records accurately
• Analyse and produce reports
• Handle complaints and queries efficiently, ensuring excellent customer service
• Support team members with complex repairs cases and provide guidance on best practices

About You:

• Proven experience in a similar role within the housing sector
• Strong knowledge of repairs and maintenance processes
• Knowledge of NHF/bespoke Schedule of Rates
• Experience in approving and coding
• Intermediate Excel skills
• Excellent organisational and time-management skills
• Ability to manage a high workload and meet deadlines
• Strong communication skills, both written and verbal
• A customer-focused approach with the ability to handle challenging situations.

In return for your hard work as Administrator, you will be offered:

• Full-time position and competitive salary
• Immediate start
• Pension Scheme
• 20 days holiday + 8 bank holidays
• Cash back for medical, optical and dental expenses
• Virtual GP appointments
• Digital Physiotherapy
• Skin checks
• Discounts on gyms, cinema tickets, travel and holidays, and shopping

MNM Property Service is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.