Senior Repairs Administrator - Social Housing
MNM Property Services
London, UK
Published yesterday
Supported / Sheltered housing
We are looking for a Senior Administrator to join our team in the Chingford area (E4).
Working hours: Monday to Friday, 8:00am-5:00pm
Your new role
We're looking for committed and motivated person to provide administration support to one of our teams. Joining our team as a Senior Administrator, you will be carrying out varied administration duties including:
Working hours: Monday to Friday, 8:00am-5:00pm
Your new role
We're looking for committed and motivated person to provide administration support to one of our teams. Joining our team as a Senior Administrator, you will be carrying out varied administration duties including:
- Oversee and manage the administration of the repairs and maintenance service
- Approve and code completed jobs using NHF/Bespoke SOR
- Act as the main point of contact for tenants and contractors regarding repair issues
- Ensure repairs are logged, tracked, and completed within agreed timescales
- Work closely with the repairs and maintenance team to schedule and coordinate works.
- Process invoices, purchase orders, and financial records accurately
- Analyse and produce reports
- Handle complaints and queries efficiently, ensuring excellent customer service
- Support team members with complex repairs cases and provide guidance on best practices
- Proven experience in a similar role within the housing sector
- Strong knowledge of repairs and maintenance processes
- Knowledge of NHF/bespoke Schedule of Rates
- Experience in approving and coding
- Intermediate Excel skills
- Excellent organisational and time-management skills
- Ability to manage a high workload and meet deadlines
- Strong communication skills, both written and verbal
- A customer-focused approach with the ability to handle challenging situations.
- Full-time position and competitive salary
- Immediate start
- Pension Scheme
- 20 days holiday + 8 bank holidays
- Cash back for medical, optical and dental expenses
- Virtual GP appointments
- Digital Physiotherapy
- Skin checks
- Discounts on gyms, cinema tickets, travel and holidays, and shopping