Service Manager - Supported Housing

The Vacancy

As a Service Manager at Amplius, you'll take ownership of the day-to-day running of our Gainsborough HRS service, ensuring the delivery of safe, high-quality, person-centred support for our customers. You'll lead and inspire your team, maintain regulatory compliance, and work collaboratively with partners to deliver a service that promotes independence, dignity and wellbeing.

Salary: £22,597.64 pro-rata (FTE £41,805.63)

Contract: Fixed Term - 12 months

Your week: 20 hours per week: Mon, Tues, Thurs 9:00am - 4:30pm

Location: Office Based - Gainsborough HRS

Snapshot of your role

• Lead the day-to-day operational management of the service, ensuring compliance with all contractual, regulatory and legislative requirements.
• Deliver a safe, person-centred service where customers receive support aligned to their assessed needs and personal goals.
• Oversee safeguarding, incidents, complaints, risk management and quality assurance processes, ensuring timely reporting and action.
• Manage referrals, assessments and support planning, ensuring these are current, meaningful and customer-focused.
• Provide strong leadership to Community Support Workers, Night Porters, the Estates Officer and Cleaner, ensuring effective supervision, staffing levels and service delivery.
• Maintain financial oversight including budgets, rent accounts, expenditure monitoring and adherence to Amplius financial procedures.

What we're looking for

• Knowledge of housing-related support services, particularly homelessness.
• Understanding of regulatory standards, professional boundaries and safeguarding requirements.
• Experience working with partners, including organising and leading multi-agency meetings.
• Ability to manage anti-social behaviour, apply Positive Behaviour Support approaches and empower customers to shape their service.
• Awareness of basic building maintenance and health & safety responsibilities.
• Strong communication skills with the ability to resolve conflict using mediation techniques.
• Competent use of Microsoft Office systems including Word, Excel and Outlook.

Desirable

• Experience of line management within a care, housing or support environment.

A full UK driving licence, access to own car and willingness to travel is required.

Enhanced DBS clearance is required for this role.

Please read the attached Job Description before applying so you understand the full scope of the role.

• Closing Date: Wednesday 18th March 2026

Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact talent@amplius.co.uk and we'll be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.

The Benefits

Flexible
working

Pension
contributions

Cycle to
work scheme

Employee Assistance Programme

State of the art IT equipment

Volunteer
days

The Benefits

Flexible
Working

Pension
Scheme

Life
Assurance

Health
Cash Plan

Generous
Annual Leave

Career
Development