field_job_occupational_field_parents_all

job_organization_name

Overview Ref: 10620 Salary: £30,152 - £31,246/annum + Pension &amp; Benefits Location: - United Kingdom -- Scotland -- Strathclyde -- Glasgow City -- Glasgow Type: Permanent Posted 04 October 2024 Closing date 18 Oct 2024 11:00 Housing Assistant Location: Glasgow office Working hours: 35 hours per week, Monday to Friday Salary: £30,152 - £31,246 per annum Closing Date: 12 noon on Friday 18th October 2024 Please note that we will review completed applications throughout the vacancy duration. Suitable candidates may be invited for interview before the closing date. About Us Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. About the Role The Housing Assistant role provides office-based administration for housing management functions within the West of Scotland Area. We are looking for an expereinced administrator with previous experience within a Housing Association and/ or Local Authority Housing Management team. You will play a key role in supporting the Housing Officers to ensure excellent customer service is delivered. Main Responsibilities At the heart of our team you will be handling a range of administrative activities to ensure smooth continuation of service by: <ul><li>Receiving calls and handling correspondence from customers and applicants.</li><li>Confidently giving advice on rents, service charges, estate management issues, arrears/credits management, housing benefit, and any other relevant matters.</li><li>Ensuring the appropriate Local Authority Housing Benefit/Council Tax departments are informed of tenancy starts/terminations and of any changes to tenancies when they occur.</li><li>Administer and monitor customers' rent, service charge, heating charge, recharges and contents insurance accounts on a regular basis, including the administration of direct debits and standing orders.</li><li>Liaise with Sheltered Housing Managers/Development Managers and Housing Officers on above issues, referring these to the Housing Manager when required.</li><li>Administer development waiting lists, allocations, nominations, terminations, assignations, mutual exchanges and re-let procedures in conjunction with Area Office staff and staff from other departments.</li><li>Ownership and responsibility for any service-related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times.</li><li>To maintain manual/computerised records of developments and customers.</li><li>Collate information for quarterly reports for the Board on relets, voids, arrears, credits, etc as requested.</li><li>To be responsible for all administrative procedures and general enquiries relating to sales and resales in shared equity, shared ownership and owner occupied developments.</li></ul>About You To join us, you need to have a genuine passion for helping people. <ul><li>Previous experience within a Housing Association and/ or Local Authority Housing Management team</li><li>Excellent interpersonal skills and an ability to communicate effectively at all levels of the organisation (written and spoken).</li><li>Proficient user of MS Word processing.</li><li>Basic computer skills, including experience of using MS Windows, word-processing, and email.</li><li>Demonstrable ability to learn bespoke computer data base systems / database.</li><li>Demonstrable ability to work on own initiative with minimum supervision.</li><li>Ability to work from home in a professional manner as and when reasonably required.</li><li>Ability to work from the office as and when reasonably required.</li></ul>What We Offer Aside from offering a supportive and friendly environment where our people are valued and appreciated, we'll see that your hard work and drive to succeed are rewarded: <ul><li>Competitive salary and pension options</li><li>Flexi-working and a Hybrid Working Model</li><li>Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline</li><li>Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card</li><li>Cycle to work scheme</li><li>Tech scheme</li><li>Family friendly policie</li></ul>Hanover is an equal opportunity and disability confident employer. Hanover (Scotland) Housing Association Ltd Scottish Charity no: SC 014738

Housing Assistant

Job Description We are holding a Fife Council jobs fair on the 30th of October from 10am - 2pm at the Glen Pavilion, Dunfermline. We will be on hand to talk about the vacancies we have on offer and what it's like to work with the council. There will also be a chance to get support from our job clubs and employability teams and can offer help with the online application process. Please pop along on the day to find out more. Proposed Interview Date: Thursday 24 October 2024 (subject to change) Closing Date: Sunday 13 October 2024 Contract Type: Temporary (Until August 2026) Salary: FC6 £28,251.00 - £31,179.34 (Pro-Rata) Working Pattern: 36 Hours per week Location: Location: Segal House, Dunfermline Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at <a href="http://www.fife.gov.uk/jobs/supportingstatement" target="_blank">www.fife.gov.uk/jobs/supportingstatement</a> Job Details Good Housing impacts on so many aspects of our daily lives. As well as being a basic human right, it also encourages a sense of community, helps economies to thrive and creates an environment which people want to protect. We need you to help us meet our aim to provide everyone with access to good quality, affordable decent housing that meets their needs and aspirations. We want to improve the quality of life for people across Fife and we work with many different organisations, including tenants' groups, to try to make that happen. As a Housing Management Officer, you will form part of an Area Housing Team that delivers on improved services. You will be responsible for a specific neighbourhood, ensuring high quality, well-run estates through the assessment of need of individuals, properties and neighbourhoods, followed by the development of solutions which range from prescribed processes to self-developed initiatives. You will deliver high quality landlord services to build stable communities by sustaining tenancies and engaging with customers and partners to make required improvements. You will be able to provide high standards of Customer Care while encouraging local people to maintain Estate Standards. The Person If you meet the essential qualification criteria outlined below, we'd like to hear from you: We are looking for an individual who has knowledge of the Scottish Secure and Short Scottish Secure Tenancies and who has experience of working with a range of Supports available to tenants. You will have experience of partnership working when managing tenancies. You will be committed to assisting tenants to sustain their tenancy, while also taking action against any breaches of tenancy. You will need good time management, communications and organisational skills. You will also possess IT Skills. You will be educated to SCQF level 5 or equivalent and you will require (if you do not already hold this) to undertake the Homepoint 2 qualification. Basic PVG Disclosure will be sought for successful applicants. Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme. Further Information <ul> <li>Role Profile - when preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile </li> <li>How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. </li> <li>Employee Benefits -Employees have access to a benefits package that offers discounts on a wide range of products and services </li> <li>Directorate Information -Council Department information</li> <li>Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X </li> </ul>For further information, please contact: Jillian Robb-McMahon at <a href="mailto:jillian.robb-mcmahon@fife.gov.uk" target="_blank">jillian.robb-mcmahon@fife.gov.uk</a>

Housing Management Officer

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people's lives. Housing Officer Glasgow £35,137 (rising to £36,986 after 12 months subject to satisfactory performance) 37.5 hours per week - Monday to Friday - 9:00am to 5:00pm An exciting opportunity has arisen for a Housing Officer to join our team based in Glasgow. As a key member of the team, you will be responsible for ensuring that high quality housing management services are delivered to our residents with a focus on making a real difference to their lives. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships with internal and external stakeholders, working in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul> <li>Delivering a high-quality housing management service to tenants, partners and key stakeholders</li> <li>Ensuring arrears targets are met, and allocating void and new let properties</li> <li>Investigating and resolving anti-social behaviour cases</li> <li>Completing estate management weekly inspections</li> <li>Identifying shortfalls in service delivery and putting plans of resolution into place</li> <li>Managing the recruitment, performance and development of staff to ensure business needs are met</li> <li>Ensuring compliance with all legislative and regulatory requirements for all housing management activities</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role within housing</li> <li>Knowledge of relevant housing regulations and legislation </li> <li>Proven experience of delivery high quality tenancy services</li> <li>Excellent problem-solving skills with the ability to implement solutions</li> <li>Ability to build strong working relationships with internal and external customers </li> <li>Basic understanding of Microsoft Office packages is essential </li> <li>SVQ3 in relevant area or equivalent qualification </li> <li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Scotland Housing Association is one of the country's largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market. We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland's commitment to being the best employer we can. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£35,137 per annum (rising to £36,986 after 12 months subject to satisfactory performance</li></ul>To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 09 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity. Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.

3 Jobs in Alloa FK10, UK