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Total leave 34 days rising to 39 days after 5 years 36 hour week[1] Pension Scheme Private Health Care Gym Membership [subsidised] MAIN OBJECTIVES of the POST 1.1 Provide daily support, guidance and training to users of AHA's Housing Management System. 1.2 Housing Management System Maintenance and Development. 1.3 Developing and implementing system changes to meet business needs. ACCOUNTABILITY 2.1 To the Housing Manager on a day-to-day basis. Accountable to the Board of Management through the Director of Housing Management and Chief Executive. KEY ROLE SPECIFIC RESPONSIBILITIES 3.1 Customer Services and Housing Management 3.1.1 Provide first class customer service at all times to ensure that Almond Housing Association meets and endeavours to exceed customer expectations. 3.1.2 Proactively manage relationships internally and externally. 3.1.3 Constantly portray a professional image to colleagues and customers in person and in all communications. 3.1.4 Promote and foster a strong, ethical, friendly and efficient team culture and working environment. 3.1.5 Provide Housing Management cover on a geographical patch as required and set out by the Housing Manager. 3.1.6 Housing Management Liaison for all third-party enquiries to ensure that CRM operating guidelines are followed. 3.1.7 Constantly maintain a high level of confidentiality and discretion. 3.1.8 Co-ordinate data on Stage 1/Stage 2 Complaints Handling and Outcomes. 3.1.9 Monitoring of data linked to AHA's RAG ratings and Customer Care Visit framework. 3.2 Support 3.2.1 With a wide knowledge and understanding of Housing and Housing Management Systems, the post holder will be the first point of contact for internal queries, issues, guidance and training support in relation to our Housing Management Systems. 3.2.2 Training of new staff in Housing Management on systems. 3.2.3 Creation, updating and maintenance of training guides, videos and instructions in relation to our Housing Management Systems. 3.2.4 Covering Housing Officer Patch during leave. 3.2.5 Quality Control Monitoring of all Housing Management System processes and providing overview reports for Housing Management Team. 3.2.6 Lead Officer on Universal Credit Landlord Portal. 3.2.7 Co-ordinate court instructions to solicitors via Housing Officers. Liaise with solicitors for case management administration including Purchase Ordering. 3.2.8 Supporting Housing Manager with Monthly monitoring of ASB. 3.2.9 Reactive Recharge Repairs. 3.2.10 Policy &amp; Procedure review monitoring and Housing Management System input. 3.2.11 Performance Reporting to Director and Managers. 3.3 General Responsibilities 3.3.1 Take responsibility for developing and discharging personal training and development plan, and ensure compliance with all health and safety and equal opportunities policies and practices. 3.3.2 Support colleagues to achieve personal, team and organisational objectives. OTHER INFORMATION ABOUT THE ROLE 3.4 Communication and Relationships 3.4.1 Communication requires not just information sharing but also negotiation, persuasion and compromise skills. 3.5 External 3.5.1 Common Housing Register Partners, West Lothian Council employees and elected members, contractors, partner agencies (such as Advice Shop, CAB), benchmarking partners (such as G8). 3.6 Internal 3.6.1 Part of the Housing Management team working with the Asset Management, ICT, Business Support, Governance, People and Culture and Finance teams. 3.6.2 Communication requires close working with others to obtain customer priorities and to encourage other staff to highlight service gaps and opportunities. 3.7 Authorities and Limitations 3.7.1 Financial coding at officer level. 3.7.2Responsible for managing own workload. 3.8 Problem Solving 3.8.1 Assimilating quickly the principles of new and different areas of activity that will support tenancy sustainment. 3.8.2 Using judgement on complex allocation cases in order to improve applicants chances of sustaining tenancy. OTHER DUTIES 3.9 General 3.9.1 To undertake training, as necessary, to maintain high standards in the quality of work, as outlined in the Job Description, including attendance at events, e.g. Away Day/Board Information Day and any similar out of hours requirements as directed by the Housing Manager, Housing Support Manager or Director of Housing Management and participation in the annual development of the organisation. 3.9.2 To undertake any other relevant duties as may be determined from time to time or as directed by the Housing Manager, Housing Support Manager or Director of Housing Management. [1] Reflecting our commitment to flexible working and driving efficiencies in our business, as of January 2024, colleagues work a 9-day fortnight (9DF), with a Friday 'rest' day every alternate week. As part of our 9DF trial, colleagues work an everage of 32.4 hours per week. A standard working pattern would normally be 36 hours per week, Monday to Friday.

Housing Officer - Support - Post Type?

Location: Covering - Coventry, Rugby &amp; Northamptonshire Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average 1 in 4 weeks) Salary: £26,250 You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Coventry &amp; Northampton so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

2 Jobs in Alloa FK10, UK