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Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for Recovery Coordinator on our Entry into Service (EIS) team based in Mansfield, who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: Mansfield Full Time Hours: 37.5 per week Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Fixed Term contract that ends on 31st March 2026. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. *please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Amanda Bartlett | <a href="mailto:Amanda.Bartlett@cgl.org.uk" target="_blank">Amanda.Bartlett@cgl.org.uk</a> | 07767 788906 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Description Contract Type: Permanent Working Hours: 18.5 hours per week | Thursday, Friday and alternate Wednesdays between the hours of 8.00am-5.30pm Worker Type: Hybrid Worker Salary: Salary Grade D - £25,992 (Level one) rising to £26,835 per annum (Level three) (Part time pro rata actual amount is £12,996 - 13,417.50 per annum) Location: St Ann's Valley Centre We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more... Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role To provide a comprehensive housing advice and assistance to customers on a diverse range of issues to support the delivery of the Tenancy and Estate Management service in customer contact points across Nottingham city. To provide an effective and high-quality administrative support service. It's a challenging role but the rewards in terms of fulfilment are high and you'll have the satisfaction of knowing that your contribution really matters as everyone needs somewhere safe, decent and affordable to live. About You The ideal candidate will have: <ol> <li>Experience of working within a team and of proactively working towards joint targets.</li> <li>Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.</li> <li>Proficient in the use of all Microsoft applications (Word, Excel, PowerPoint) and be able to prepare accurate reports, graphs and spreadsheets and carry out day to day admin duties as required.</li> <li>Ability to demonstrate self-motivation and work proactively with minimum supervision.</li> <li>Proven ability to work to a high level of accuracy</li> <li>Demonstrated a supportive approach to managing customer services and relationships, whilst maintaining a professional attitude</li></ol> Please ensure you demonstrate clearly how you meet the 6 requirements in your CV &amp; supporting document. You can find the job description for this post here: <a href="https://www.nottinghamcity.gov.uk/media/pmadsxlv/jd-housing-officer.pdf" target="_blank">https://www.nottinghamcity.gov.uk/media/pmadsxlv/jd-housing-officer.pdf</a> At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. Closing Date: 4th April 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews: 25th April 2025 at our Bulwell Riverside site - Please note this is subject to change If you have any technical issues when completing your application, please contact our Employee Service Centre: <a href="https://emss.freshdesk.com/support/home" target="_blank">https://emss.freshdesk.com/support/home</a> By applying to this job, you agree to our Terms &amp; Conditions. About Us Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: <ul> <li>26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually </li> <li>Access to a generous, defined benefit pension scheme offering 17.9%</li> <li>Smart Working - to support your work life balance </li> <li>Health and wellbeing benefits including access to our Employee Assistance Programme</li> <li>Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!</li></ul>Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Housing Officer NCCHS

Overview Do you want to work for a caring organisation that believes in people? Have you the energy and drive to work as a female specific Recovery Coordinator, within our Nottinghamshire substance misuse service? Are you passionate about supporting vulnerable women? Do you understand the complex needs of women &amp; how to support them through their treatment journey? A fantastic, opportunity has arisen to become a Women's worker within our Nottinghamshire Change Grow Live service (based within our Bassetlaw &amp; Newark team). Some women may have experienced trauma &amp; have a genuine reason not to be able to work with men, do you have experience in this area? You will deliver a bespoke service to complex females with substance misuse issues, including assertive outreach to women who are homeless, and women living in refuges, with a view to enabling them to access services and improve their life opportunities. This role will involve a lot of multi-agency working with other agencies and female specific services, so experience in working this way is essential. You will be open, compassionate, and driven to provide the very best care and support for everyone. You will need to be self-motivated with excellent communication skills and be comfortable working with multiple teams internally and externally. Based on Section 7(2) (e) of the Sex Discrimination Act 1975 applies to this post, there is a genuine occupational requirement for the successful candidate in this role to be a female. Where: Worksop, Bassetlaw &amp; Newark Hours: Full Time, 37.5 hours per week Full time Salary: £27,861.26 - £32,002.35 Dependent on experience (Based on full time hours, pro rata for part time) Contract Type: Fixed Term until 31st March 2026 Responsibilities Successful candidates will have experience in one or more of the following areas: <ul><li>Homelessness</li><li>Mental health </li><li>Criminal Justice System </li><li>Substance misuse </li><li>Gender specific working</li><li>Trauma informed working</li><li>Health and/or social care</li></ul>To be successful you will need to have: <ul><li>An understanding of drug and alcohol issues and experience of working within a related field.</li><li>Experience in managing caseloads </li><li>A commitment to multi-agency working and establishing partnerships with other professions </li><li>Experience of risk assessments and risk management</li><li>Accomplished written and verbal communication skills and a high degree of personal IT competency.</li><li>The ability to accurately update and maintain records in a timely fashion and to work to deadlines for the submission of information, e.g. reports.</li><li>Excellent time management skills, and an ability to work on own initiative, prioritising accordingly.</li><li>Excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives.</li><li>Good working knowledge of mental health interventions, services and good practice.</li><li>We also expect an assertive approach to ensuring the safety and well-being of all children, young people and adults, and applicants to these posts will need to demonstrate an understanding of and commitment to best safeguarding practice.</li></ul>What we will give to you: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 8/5/2025 Closing Date 24/4/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Katie Tuska | <a href="mailto:katie.tuska@cgl.org.uk" target="_blank">katie.tuska@cgl.org.uk</a> | 07976467187 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Salary: £26,250.00 Location: Ashfield Vehicle &amp; Fuel card included + Excellent Serco Benefits Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Nottinghamshire so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture. What we offer <ul> <li>Pension up to - 6%</li> <li>Vehicle &amp; Fuel card</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

Our people are what makes Severn Trent a truly exciting and inclusive place to work. We're a team of over 9,000 people with a purpose to deliver one of life's essentials, and we do it all while thriving in our unique culture. At Severn Trent, we're embarking on an exciting £415m project to replace 870 miles of old water pipes across the Midlands - and we want you to be part of it. The new pipes we're installing will last for up to 100 years. This is the biggest investment in water infrastructure in the region in a decade, and it's set to improve water quality, reduce leaks, and make our water supply more reliable for millions of people. We're looking for a Community Liaison Officer to join our Chief Engineer team on this exciting Mains Renewal programme. EVERYTHING YOU NEED TO KNOW As our Community Liaison Officer, you'll be responsible for all stakeholder management or mains renewal programmes, managing escalated stakeholder &amp; customer complaints, creating and delivering a proactive plan. Upon working on a plan, you will ensure renewal work can proceed in line with planned time scales whilst balancing competing demands to provide the best outcomes for customers. You'll provide end-to-end communication to customers, ensuring customers &amp; stakeholders have the most up to date information. Key Accountabilities: <ul> <li>Accountable for managing escalated customer complaints relating to the mains renewal programme. Empowered to make decisions for the best outcome for customer satisfaction, limiting disruption and negative perceptions of the mains renewal programme.</li> <li>Provide hyper care to customers who escalate complaints, ensuring they are reacted to in an efficient manner, and a resolution is sought swiftly.</li> <li>Liaise and manage the relationship with local councils to ensure they are fully informed &amp; brought into the renewal programme, enabling a smooth project.</li> <li>Influencing key external stakeholders to ensure that queries are responded to in a timely and efficient manner.</li> <li>Responsible for all rebates relating to customers who are significantly impacted by the programme.</li> <li>Organising and facilitating townhalls with local customers, business &amp; organisations to provide detail to gain stakeholder buy in in advance &amp; during the planning phase.</li></ul>WHAT YOU'LL BRING TO THE ROLE To be successful in this role, it is expected that you will be able to: <ul> <li>Work in a role managing multiple stakeholder relationships with competing interests.</li> <li>Handle challenging conversations and circumstances which require clear communication to maintain strong customer relations and improve customer satisfaction.</li> <li>Exhibit strong problem-solving skills, with the ability to manage multiple complex customer complaints, with lots of innovative thinking required to resolve sometimes unique problems.</li> <li>Be expected to carry out standby duties and may need to cover the entire Severn Trent region while carrying out these duties.</li> <li>Having prior experience working within the utility sector or water industry is beneficial.</li> <li>Full UK driving license is essential</li></ul>The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: <ul> <li>28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) </li> <li>Annual bonus scheme (of up to £2,250 per annum based on company performance) </li> <li>Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) </li> <li>Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate </li> <li>Dedicated training and development with our 'Academy' </li> <li>Electric vehicle scheme and retail offers </li> <li>Family friendly policies </li> <li>Two volunteering days per year </li></ul>WHAT'S NEXT We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!

Community Liaison Officer

Job Description Job Title: Housing Officer (Car Required) Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: Monday-Friday, 9am-5pm. Location: Chevin House, Belper If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer This role is based at Chevin House. Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. Travel is required to the dispersed properties in Amber Valley therefore we are looking for someone with access to a vehicle. About you We are looking for someone with: <ul> <li>Experience of working within housing management</li> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs </li> <li>Previous experience in positively resolving incidents</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deliver an Allocation &amp; Letting Service: <ul> <li>Liaise with external stakeholders to deliver an effective referral pathway into the service/properties</li> <li>Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures</li> <li>Allocate properties ensuring customers meet the criteria, affordability and required landlord checks</li> <li>Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required</li> <li>Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy</li> <li>Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement</li></ul>Deliver a Housing Management Service: <ul> <li>Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let</li> <li>Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant</li> <li>Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements</li> <li>Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections</li> <li>Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers</li> <li>Prepare files and case notes in readiness for court</li> <li>Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits</li> <li>Work directly with customers to monitor or reduce issues of anti-social behaviour within the service</li> <li>Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing</li> <li>Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately</li> <li>Monitor and assist in maintaining health and safety requirements standards</li></ul>Deliver an Administration Service: <ul> <li>Carryout administrative tasks to support efficient running of the service</li> <li>Produce reports and other written documentation as required to support housing management delivery</li> <li>Maintain and update clear, accurate and strength-based records on the appropriate digital platform</li> <li>Assist schemes in daily operational tasks, including answering phones and working on Reception, as required</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working within house management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of current benefit systems</li> <li>Knowledge of Housing regulations</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results </li> <li>Experience of working within a care &amp; support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Officer (Car Required)

Annual salary: up to £28,917.00 Housing Support Officer Rotherham Salary up to £28,917 per annum Full time - Permanent, 40hrs per week, Monday to Friday Including company vehicle and fuel card or £3,500 company car allowance Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: Due to contract expansion, we are seeking for a Housing Support Officer to join our team. This is an exciting position that works exclusively to support Asylum seekers going through their right to work Asylum application process with the home office. The ideal candidate will be resilient, trustworthy, caring, a people person and extremely empathetic to others. As a Housing Support Officer every day is different, no day is the same. Although this role comes with it challenges it is an extremely rewarding role. As a Housing Support Officer your main duties will include but not limited to ensuring service users are supported at various stages of their Asylum application process including any safeguarding and welfare issues you come across, providing practical and emotional support to service users, monitoring service users' wellbeing and support needs and ensuring all records are updated and accurate for home office audit purposes. It is essential to maintain boundaries and being resilient to ensure a professional and a well-defined service is provided to always meet the needs of the service users. Role Criteria: <ul><li>Experience of working with vulnerable and diverse client groups</li><li>Experience and understanding of safeguarding</li><li>Ability to identify individuals and family need and recognise the required support packages to maintain independence</li><li>Experience working with mental health and or challenging behaviour</li><li>To communicate effectively with colleagues, local authorities, and service users</li><li>Experience with record keeping and risk assessments</li><li>Ability to work under own initiative</li><li>Resilient</li><li>You will be supportive, trustworthy, a good listener, approachable and empathetic to others</li><li>Flexible and happy to travel</li><li>Full UK driving license</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Company Vehicle and Fuel Card</li><li>Access to EAP Counselling sessions</li></ul>Apply below or to discuss your application further; contact: Beth Dunford (<a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Housing Support Officer

The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with close to 4,000 employees working from over 20 offices. Sureserve Compliance Northwest, part of Sureserve Group are a market leading heating and hot water specialist with over 40 years of successful delivery and a growing client base. Overview of Role Sureserve Compliance is excited to announce the opportunity for a dedicated and skilled Resident Liaison Officer to join our dynamic team. This role will play a significant part in maintaining strong relationships with our clients and their residents, in the effort to ensure 100% across gas servicing.If you have impeccable attention to detail, excellent communication abilities, and a passion for customer service, we want to hear from you. You will be required to cover a geographical area, working with management, administrators and the client to ensure 100% compliance for annual gas services. This will include using a variety of methods, including phone calls and home visits, to contact customers to arrange service appointments for hard to access properties. Great interpersonal and customer service skills are required. You will work closely with the client and report back on a regular basis. Some work outside of normal hours may be required as is a full UK driving license. Key Responsibilities <ul> <li>Schedule annual services in conjunction with the Client specific procedure.</li> <li>Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits &amp; resident liaison, this may involve work outside of normal working hours.</li> <li>On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes.</li> <li>Contact residents when required to reschedule appointments.</li> <li>Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements. Produce accurate and timely reports to Clients and Management as and when required.</li> <li>Deal with resident complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required.</li> <li>Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with residents regarding complaints; ensure internal Management staff are kept up to date at all times.</li> <li>Liaise with residents for the rectification of any outstanding work or repair work, ensuring prompt rectification.</li> <li>Attend client meetings including Resident's Meetings, Roadshows and Contract Review meetings.</li> <li>To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.</li> <li>To undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.</li> <li>Assist in establishing, collating and monitoring resident satisfaction level data.</li> <li>Ensure compliance with all company standards, policies and procedures.</li> </ul>Required Attributes <ul> <li>Exceptional attention to detail and administrative skills.</li> <li>Strong multitasking abilities to handle tasks concurrently.</li> <li>Resilient and capable of working under pressure with a solution-oriented mindset.</li> <li>Excellent organizational abilities to prioritize and manage workload efficiently.</li> <li>Proficient with IT systems, including MS Office Suite.</li> <li>Friendly and professional attitude in all interactions with team members and residents.</li> <li>Experience in customer service oriented roles.</li> <li>Effective communication skills, both written and verbal.</li> <li>Ability to maintain a high level of professionalism and confidentiality.</li> <li>A flexible and adaptable work ethic, ready to collaborate in a team setting.</li> </ul>What WeOffer <ul> <li>Company van for business use</li> <li>Employee wellbeing programme, occupational health support, telephone support- counselling for staff</li> <li>Service level awarded annual leave</li> <li>Technical training and certifications relevant to the role.</li> <li>Enhanced Maternity &amp; Paternity Packages (subject to eligibility)</li> <li>Cycle to Work Scheme (after probation)</li> <li>Gender &amp; Equality Working Group</li> <li>Employee Voice Programme</li> <li>Sureserve Legends- celebrating the fantastic ways in which our employees live our values.</li> </ul>We are committed to developing talent at all levels,ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Apply Today If you have the skills and experience we're looking for, we'd love to hear from you! Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status. We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to <a href="mailto:scnw-hr@sureserve.co.uk" target="_blank">scnw-hr@sureserve.co.uk</a> if needed. Applicants will be required to undergo right to work and DBS checks as part of our employment procedures. Business Sureserve Compliance Northwest Role Resident Liaison Officer Locations SCNW - Sheffield Yearly salary £24,600 Employment type Full-time

Resident Liaison Officer

We are looking to recruit experienced Housing Support Workers to join our bank pool working across our Rotherham services. You will have experience of working with individuals with a complexity of needs, supporting individuals to live more independently and increasing their opportunities of move on to more appropriate, longer-term accommodation. Our hours of work range from Mon - Fri 9-5 to Mon - Sat 9-9pm. Duties and responsibilities Support <ul><li>Identify and deliver person centered support, identifying aspirations and need </li></ul><ul><li>Case work a small caseload of individuals focusing on successful, independent move on. </li></ul><ul><li>Develop professional relationships with a range of external agencies to collaboratively deliver support. </li></ul><ul><li>Actively engage with clients on a 1:1 basis, promote activities and meaningful use of time. </li></ul><ul><li>Support and motivate clients, encouraging them to achieve personal goals. </li></ul>Housing Management <ul><li>Work collaboratively with RMBC housing teams to aid positive move on </li></ul><ul><li>Support clients to maintain and sustain their accommodation whilst working towards more independent accommodation. </li></ul><ul><li>Support clients to complete and understand their occupancy and related documentation including move on applications, tenancy agreements, property inventory, applications for housing benefit. </li></ul><ul><li>Support clients to maximise their income, ensuring that housing and other welfare benefit claims are submitted and maintain </li></ul><ul><li>Clean and prepare rooms ready for relet </li></ul><ul><li>Manage accommodation adhering to Health and Safety regulations </li></ul>Qualifications and Experience <ul><li>Experience of providing support to vulnerable people in a housing environment. </li></ul><ul><li>Experience of working with individuals who have multiple and complex needs. </li></ul><ul><li>The ability to develop positive and proactive working relationships with hard to engage clients. </li></ul><ul><li>Experience of delivering Trauma Informed support. </li></ul><ul><li>Knowledge of the Housing benefits and welfare benefit system. </li></ul><ul><li>Experience of Safety Planning / Risk Assessment and Support Planning. </li></ul><ul><li>Basic IT skills and effective case work. </li></ul><ul><li>Ability to work both independently and as part of a team. </li></ul>Essential Requirements <ul><li>Enhanced DBS </li></ul><ul><li>The right to work in the UK </li></ul>Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity &amp; Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with <a href="mailto:Lisa.cox@targethousing.org.uk" target="_blank">Lisa.cox@targethousing.org.uk</a> We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies early if sufficient applications are received.We recommend submitting your application as soon as possible!

Housing Support Worker

Housing Support Worker We are recruiting for a Full time, permanent position. Salary Starts at £25,115, rises to £26,425 after 12 months and to £27,355 after 24 months (pro rata) Job Purpose To provide intensive housing management support to vulnerable individuals with the intention of delivering a high-quality support programme that promotes client independence; providing a successful and sustainable move on and other measurable outcomes. This is an exciting opportunity to join a well-established and expanding supported accommodation project in Sheffield. Duties and responsibilities Housing Management <ul><li> Engage with referral agencies to generate referrals for the service</li><li> To undertake all appropriate assessments for all potential and actual residents and to review and update these as required.</li><li> To complete all documentation including tenure agreements, property inventory, disclosure forms and an application for housing benefit with residents to support and sustain a successful tenancy.</li><li> Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained</li></ul>Support <ul><li> Maintain contact with tenants in accordance with the requirements of the service.</li><li> Design and deliver an effective support plan that meets tenants needs and results in a successful move on into independent living.</li><li> Actively engage with tenants in issues and decisions that affect them.</li><li> Develop professional relationships with a range of external agencies that supports the on-going needs of tenants.</li><li> Develop a move-on plan for residents at the earliest opportunity, identifying realistic options for independent or more appropriate housing.</li></ul>Qualifications and Experience <ul><li> Experience of providing support to vulnerable people in a housing environment</li><li> Experience of working with individuals who have multiple and complex needs, in prison and on release</li><li> The ability to develop constructive relationships with offenders</li><li> Knowledge of the Welfare Benefits System</li><li> An understanding of the Judiciary System in the UK</li><li> Experience in risk assessment and support planning</li><li> Basic IT skills suitable for an office environment</li></ul>Essential Requirements - Enhanced DBS - A full UK driving licence and access to a road-worthy vehicle - The right to work in the UK There are many great reasons to join our team! <ul><li>Great opportunities for career development</li><li>Mileage Compensation</li><li>Membership to Westfield Health</li><li>Access to Lifetime Financial</li><li>28 days annual leave (plus statutory bank holidays), increasing to 33 after 5 years continuous employment</li><li>Company pension scheme</li><li>Free Parking</li><li>Paid for Enhanced DBS check</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li></ul>Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity &amp; Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with <a href="mailto:Katie.machin@targethousing.org.uk" target="_blank">Katie.machin@targethousing.org.uk</a> We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible! Closing Date: 02/02/2025

10 Jobs in Ashfield District, UK