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Managing Director&nbsp;Soha Response Services, Didcot, Oxford.Managing Director - Salary £95,000 + excellent, flexible benefits&nbsp;Closing date 10th January 2025Soha Housing is a successful, award winning, community-based mutualised housing association working in and around Oxfordshire and neighbouring counties. We have a brilliant staff team of around 150 colleagues, who show us every day how much they care about our work and its impact on our tenants, neighbourhoods, and communities. &nbsp;Our 2024 staff survey shows that 99% of our team are proud to work here and 98% of our colleagues want to stay working at Soha, demonstrating high levels of engagement and advocacy across our teams.&nbsp;Our vision is for strong, vibrant and sustainable communities where everyone can find a home. We see resident engagement as a key part of our success with nearly 90% of our residents satisfied with our service.Soha Response is a newly created in-house contractor business which is due to launch during May 2025, delivering repairs and maintenance services to our customers. Supporting the vision of creating strong, vibrant and sustainable communities the key aims of Soha Response are to:<ul><li>Provide a first-class service to customers</li><li>Effectively manage external pressures and market conditions&nbsp;</li><li>Deliver better social value outcomes</li><li>Offer genuine value for money</li></ul>This is an exciting opportunity for a dynamic individual to lead Soha Response.&nbsp;The overall purpose of the role is to lead the development, delivery and ongoing provision of an innovative and effective inhouse contractor team, delivering a high standard of service to Soha residents and will be responsible for all areas of management in running the day-to-day business, managing challenging KPIs and reporting to the subsidiary and main boards.You will be a member of Soha’s Senior Leadership team contributing towards the strategic direction and leadership of Soha.It is essential that successful candidates bring a proven track record in successfully leading a commercial repairs and maintenance service, having a sound understanding of the built environment with a background in reactive, planned, statutory and non-statutory preventative maintenance programmes. They have a good understanding of current compliance and regulatory requirements within social housing and significant proven performance in senior related roles.ARK Consultancy are supporting us with the recruitment process. For more information on how to apply for the roles click on recruitment pack links below:&nbsp;<a href="https://www.arkconsultancy.co.uk/wp-content/uploads/2024/12/recruitment-pack-7.pdf" target="_blank">https://www.arkconsultancy.co.uk/wp-content/uploads/2024/12/recruitment-pack-7.pdf</a>

Managing Director

YMCA Milton Keynes and Northamptonshire are a small but fast growing and aspirational Housing Association who are carving a niche as the housing provider of choice for young adults in our area.&nbsp;We are looking for a humble, hard-working and emotionally intelligent manager to support our small but dedicated team to operate our housing management functions such as lettings and rent management at our CMK Campus, move-on properties across Milton Keynes, and homes for care leavers in Northampton.You will have good housing management experience, strong organisational skills, an ability to manage a demanding workload, a friendly and approachable manner, and a commitment to providing the best possible quality service to young people.We will provide an inspiring and supportive environment, a role you can be proud of, and a chance to help young people to belong, contribute and thrive.&nbsp; We are also a considerate employer, committed to staff wellbeing, and can be flexible about working hours depending on candidate needs and abilities so long as business needs are met.&nbsp; The successful candidate will need to hold or be willing to work towards achieving a CIH Level 4 qualification or above.&nbsp;Along with a competitive salary we offer many employee benefits….Salary up to £50k FTE depending on skills and experience.&nbsp;Available as a full or part-time role depending on candidate skills and experience and requirements.If this is the role for you then you can find a full job description and details of how to apply on our website<a href="https://url.uk.m.mimecastprotect.com/s/0CVeCM5XOSG93vIwfrI8vdDU?domain=mkymca.com/" target="_blank">https://mkymca.com/who-we-are/vacancies/</a> &nbsp;or click the Apply button.&nbsp;Enhanced DBS required.&nbsp; YMCA Milton Keynes is an equal opportunities employer.

Housing Manager

Calling All Service Charge Professionals!We are currently recruiting for several temporary Service Charge roles available across London &amp; Hertfordshire, with a range of opportunities for Housing Associations and Local Authorities.Roles Available Service Charge Administrators to Service Charge Officers Hybrid working (2 days in the office, 3 days from home) Locations include: Hertfordshire, North London, and West LondonHourly Pay Rates Starting at £18.09 per hour, up to £30 per hour, depending on the role and clientIf you’re looking to secure a temporary position before Christmas, apply today! Our team of consultants will reach out to discuss your experience and match you with the right opportunity.We look forward to hearing from you soon!The Liquid Recruitment Team

Service Charge Opportunities

HRUC (Harrow, Richmond and Uxbridge Colleges) is a successful merged college group, based across 5 vibrant campuses. We offer high quality courses, apprenticeships and programmes for young people, enabling them to Be Extraordinary . We are excited to launch our new unified People and Organisational Development team in January 2025, which will enable us to renew and continue our journey to be an Employer of Choice. We are focused on enhancing our employees' experience, maintaining our compliance commitments, and enabling the goals of HRUC. If you want to join us and be part of our next chapter, we would welcome an application from you. In this newly created role, you would support the Learning and Development Manager in the delivery of initiatives aimed at fostering a culture of continuous learning and improvement. This will include designing, implementing, and evaluating training programs that align with the College's strategic goals, promoting skill development, and supporting professional growth across departments. Key responsibilities include:<ul><li>Supporting the design, delivery, and evaluation of training programmes, ensuring they meet the diverse learning needs of employees</li><li>Working with department heads to identify skill gaps and develop targeted learning solutions</li><li>Developing e-learning materials, instructional resources, and facilitating workshops / sessions </li><li>Co-ordinating the annual calendar of training events and initiatives for staff</li><li>Maintaining accurate records on the Learning Management System (LMS), tracking participation, progress, and completion rates</li></ul>We are seeking to appoint a talented and motivated individual who can demonstrate the following:<ul><li>Minimum of 2 years' experience in a learning and development or training role</li><li>Experience in creating and delivering e-learning content</li><li>Strong administrative and organisational skills, with the ability to manage multiple projects</li><li>Experience of designing, delivering, and evaluating training programmes</li></ul> The closing date for this post may be brought forward if we receive a sufficient field of applications prior to closing date. Equal Opportunities HRUC is an equal opportunities employer. We encourage applications from all people, irrespective of disability, race, gender, age, sexual orientation, transsexual or gender reassignment, marital or civil partnership, religion/faith or pregnancy and maternity leave. Disclosure and Barring Service checks HRUC (Harrow, Richmond &amp; Uxbridge Colleges) is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all staff to share this commitment. To ensure that we meet our safeguarding commitments we will carry out all necessary pre-employment checks, including undertaking an Enhanced Disclosure and Barring check for all successful candidates. Where references are taken up by the College, it is our policy not to disclose references to candidates.

Learning and Development Officer

Are you looking for flexible part time hours in a managerial role? We have a rare opportunity for an Operation's Manager to join our team in Buckinghamshire! 22.5 hours per week - £25,554 per annum - With the flexibility of Working over 3,4 or 5 days a week. Who We Are Hightown is more than just a housing association; we're a community-driven organization committed to providing essential support and care to those who need it most. With nearly 9,000 homes under our management, primarily in districts such as Dacorum, St Albans, and Watford, we're proud to employ over 1,000 staff members who share our vision of creating thriving, inclusive communities. About the Role As a Care and Supported Housing (C&amp;SH) Operations Manager, you'll play a pivotal role in our middle management team, overseeing the day-to-day operations of services in High Wycombe. Overseeing 2 supported living schemes, your responsibilities will be diverse and impactful. Your primary objective will be to ensure our services remain flexible, responsive, and aligned with the evolving needs of the people we support, ensuring the people we support have a good quality of life. Key Responsibilities Regulation: <ul><li>Ensure compliance with the Care Act 2014 and relevant regulatory frameworks.</li><li>Maintain adherence to National Standards for semi-independent provision.</li></ul>Support Services: <ul><li>Deliver high-quality, person-centred care and support services.</li><li>Champion positive risk-taking cultures and promote independence.</li><li>Facilitate effective communication with people we support and stakeholders.</li></ul>Service Development: <ul><li>Drive the development of new services and transformation initiatives.</li><li>Foster key relationships with commissioners and regulatory bodies.</li></ul>Staff Matters: <ul><li>Lead recruitment, induction, and development of staff members.</li><li>Promote a culture of learning, reflection, and continuous improvement.</li></ul>Management: <ul><li>Develop annual plans and uphold organizational policies and procedures.</li><li>Conduct audits and implement quality improvement measures.</li><li>Ensure compliance with contractual and regulatory requirements.</li></ul>Leadership: <ul><li>Excellent leadership and change management skills.</li><li>Exceptional communication and interpersonal skills.</li><li>Ability to inspire, motivate, and develop a team.</li><li>Strong problem-solving and decision-making abilities.</li><li>High level of organisational and time management skills.</li></ul>Premises: <ul><li>Oversee maintenance, health, and safety concerns.</li><li>Manage service finances and procurement processes.</li></ul>Records, Reports, and Administration: <ul><li>Maintain accurate records and produce clear reports.</li><li>Ensure compliance with organizational key performance indicators.</li></ul>Special Conditions of Service <ul><li>Flexibility in working hours, including evenings, bank holidays, and weekends if required.</li><li>Participation in an on-call rota.</li></ul>Why Hightown? At Hightown, we're committed to fostering a supportive and inclusive work environment where every team member is empowered to make a difference. When you join us, you'll become part of a dedicated team that values collaboration, innovation, and compassion. Plus, with opportunities for professional development and career advancement, your potential for growth knows no bounds. The Benefits: In return for your hard work and commitment, we offer a benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£25,554 per annum for a 22.5 hour a week contract</li><li>Regular support from your line manager and colleagues</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Friendly and supportive team environment</li><li>Employee assistance helpline</li><li>Mileage paid for car usage</li><li>Fully paid DBS</li></ul>How to Apply If you're ready to embark on a rewarding career journey with Hightown, we want to hear from you! To apply for the Operations Manager role, please click the link or visit our website and submit your application today. Join us in our mission to empower individuals, build stronger communities, and create lasting change. Together, we can make a real difference in the lives of those we serve. The advert may be closed early should we find a suitable candidate, early applications are therefore encouraged. Apply today to be considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities &amp; Disability Confident Employer.

Operations Manager - Care and Supported Housing - Part time

The vacancy 37 hours per week Do you want to make a difference? An exciting opportunity has arisen in our Housing Department for someone with great people skills and in-depth housing knowledge to help lead the Supported Housing team in delivering proactive and customer focussed tenancy and neighbourhood services. What's the role? This is a new role and the post-holder will be part of our Housing Department, you will use your leadership skills to help us deliver a high-quality service, including maximising our rental and service charge income, managing ASB, improving services and delivering a generic day-to-day housing management service to customers who live in our Independent Living, Flexi-care and Supported Housing homes. The right candidate will need the ability to make decisions and deliver in a fast-paced and busy environment. You'll work effectively and proactively with colleagues to provide an excellent housing management service to our customers. In this role you will need to: <ul> <li>Ensure a high standard of customer service.</li> <li>Have an understanding of supported housing and housing for older people (including Flexi-care)</li> <li>Manage staff (both direct and indirect reporting)</li> <li>Deliver proactive, customer focussed housing management services, ensuring that they are continually improved to meet changing business requirements.</li> <li>Experience of delivering managed services</li> <li>Maximise our rent and service charge collection.</li> <li>Manage the supported housing budgets effectively.</li> <li>Deliver on our corporate targets.</li></ul>What are we looking for? You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You'll have an excellent grasp of Housing Law and a proven-track record of leading and managing successful teams. You will have a background in Housing Management or Supported Housing and knowledge of budget management and partnership working would be an advantage. Essential: <ul> <li>Significant experience of managing and developing staff</li> <li>Experience of setting and meeting challenging objectives.</li> <li>Excellent knowledge of Supported Housing and housing for older people including related legislation, policy and good practice</li> <li>Extensive experience of arrears collection and ASB.</li> <li>You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use.</li> <li>You will need to maintain a satisfactory basic level DBS check.</li></ul>Desirable: <ul> <li>Knowledge of setting and managing budgets</li></ul><ul> <li>Educated to degree level or relevant experience</li> <li>Hold a CIH qualification</li></ul>What can we offer you? We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme. How we work We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes and send us a copy of your current CV. The closing date is Friday 17th January 2025, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 27th January 2025. About us We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives. We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for. We have exciting plans for the future - and you could help us to achieve our goals. Find out more at <a href="http://www.wcht.org.uk/letsgo" target="_blank">www.wcht.org.uk/letsgo</a>. Benefits Access to season ticket loans Online rewards with shopping discounts Cycle to work scheme 28 days annual leave Pension scheme 2 paid volunteering days

Supported Housing Manager

Lettings Officer - £36,435 pa The Lettings Officer will be part of the Tenant Services Team, providing a highly professional customer focused lettings service to applicants for Hightown's rented housing. Liaising with Local Authority Partners and Hightown's Housing Officers, the Lettings Officer will work to ensure that Hightown's rented homes are let swiftly and appropriately. Duties will include advertising properties, assessing applicants and preparing for tenancies to start; Working closely with local authorities the Lettings Officer, will seek to improve the level of service in response to demand for housing, regulatory requirements and best practice. Duties will include co-ordinating activity to turn around empty properties within target times, ensuring that sufficient and accurate information about properties is available to applicants, including the correct rent information, processing tenancy terminations, advertising properties, liaising with other Hightown departments regarding the timing of new builds and relets, processing nominations and applications, arranging viewings and maintaining Hightown's internal transfer list. Administrative processes to support this work are carried out by the Housing Management Administrators. Key Responsibilities: <ul><li>To have a detailed knowledge of Hightown's voids, allocations and lettings policies for each tenure type and provide advice on this to internal and external stakeholders.</li><li>To take prompt action on all void properties to ensure that they are let as quickly as possible and well within target times; working closely with those responsible for the various administrative processes involved.</li><li>Advertise properties in accordance with the requirements of the each local Authority's requirements, including creating adverts on Locata, or similar systems, and completing requests for nominations.</li><li>To undertake comprehensive pre-tenancy assessments and submit these to the Income Recovery and Lettings Team Manager for approval</li><li>To keep abreast of current legislation regulatory requirements and best practice.</li></ul>A Full UK Driving Licence and Access to a Car is essential for this role. Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>Regular support from your line manager and colleagues</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Friendly and supportive team environment</li><li>Employee assistance helpline</li><li>Mileage paid for car usage</li><li>Well-equipped on-site gym</li></ul>About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year. If you are interested in joining our friendly team, please apply below. Closing Date: Sunday 29th December 2024 Interview Date: Wednesday 8th January 2025 To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities &amp; Disability Confident Employer.

Lettings Officer

Job Description Job Title: Support Worker (Supported Housing) Contract Type: Permanent Salary: £25,965.41 per annum (£27,112.48 per annum is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 7 day rota (shifts include 7.15am - 3.15pm or 1.30pm - 9.30pm) and alternate full weekends plus some bank holidays Location: Old Tea Warehouse, High Wycombe If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Worker This role is based at Old Tea Warehouse in High Wycombe. Old Tea Warehouse is a medium-high risk supported accommodation service for vulnerable customers aged 18-65. This is a fast-paced, dynamic environment where customers have experienced homelessness and may have complex needs such as substance misuse, mental health, history of offending, etc. You will provide support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Interviews will take place on 13th and 17th January 2025. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Support Worker (Supported Housing)

Job Introduction The Care and Response Community Alarm Service helps people to feel safe and secure at home so they can live full and independent lives with the use of technology. We handle around 10,000 emergency calls per month and offer a mobile responder service to make visits to residents who need in-person support. We are recruiting an Operational Manager to oversee all functions of the service and ensure the continuous improvement, development and promotion of the support that we provide. This is a site based full-time role, working Monday to Friday office hours, but with the need to support outside of these times on occasions. Interviews for this role will take place W/C 13 January. Main Responsibility <ul> <li>Develop and maintain service level agreements for alarm monitoring contracts and out of hours services.</li> <li>Ensuring an adequate stock of equipment and negotiating contracts with suppliers.</li> <li>Manage the service budget, including debt management processes, and liaising with colleagues in Finance to ensure any over or underspends are reported in a timely manner.</li> <li>Provide operational management to a team of 23 colleagues, including the management of performance and absence, in line with Milton Keynes City Council policies and procedures.</li> <li>Ensure all colleagues are adequately trained and cover the service 24 hr/365 days per year.</li> <li>Have overall responsibility for the maintenance and updating of all relevant equipment, as well as our Disaster Recovery Site.</li> <li>Analyse and audit information and produce reports which may be shared with internal and external partners.</li> <li>To keep abreast of developments in assistive technology to ensure the service remains up to date and provides best outcomes for citizens.</li></ul>The Ideal Candidate <ul> <li>Hold a NVQ Level 4 in Management, or equivalent, or significant operational leadership experience.</li> <li>Working knowledge of Technology Enabled Care (TEC) as well as Telecare Service Association (TSA) standards.</li> <li>Able to develop and maintain positive relationships with internal and external partners.</li> <li>Able to use various IT systems and analyse data to measure performance and produce reports.</li> <li>For this role, the candidate is required to have a full UK driving licence, along with access to a vehicle. Evidence of the driving licence and vehicle insurance with business insurance will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable.</li> <li>Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).</li></ul>Package Description In addition to your salary, we offer a range of benefits including: <ul> <li>Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.</li></ul><ul> <li>Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.</li></ul><ul> <li>A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.</li></ul><ul> <li>Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.</li></ul><ul> <li>Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.</li></ul><ul> <li>Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.</li></ul>Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances. About The Organisation Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Community Alarm Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Hughenden Court, Hazlemere, Buckinghamshire. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £25,724.44 FTE - ACTUAL £21,490.34 plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

We want you to #JOINTHEREBELLION! For 30 years we've been independently developing and publishing incredible video games at our multiple studios founded by Jason &amp; Chris Kingsley, but Rebellion is more than just games. We have our own film and mo-cap studio, we create board games, publish books, and through 2000AD, publish comics and graphic novels such as the amazing Judge Dredd. We are on the lookout for a talented and dynamic Community Manager to play a key role within our gaming communities and propel our presence on social media platforms. Working within our Marketing department as part of the Community Management team, this role will develop and execute social media and community plans for Rebellion's games, with each Community Manager focusing on one franchise, whilst supporting on others. The Rebellion Community team is a vital link between the players and our development teams, providing the much-needed day-to-day communications to achieve high-levels of sentiment and information flow. This role is based at our riverside headquarters in Oxford, offering a creative and relaxed atmosphere where teamwork drives our success. We can provide a relocation package, including moving assistance, temporary accommodation, and full support to ensure a smooth transition to your new environment. We believe in the power of face-to-face collaboration and encourage working from our Oxford headquarters. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Responsibilities: <ul><li>Updating and delivering various marketing, development and social information through forums, social media channels, blogs, website, and third-party contacts. </li></ul><ul><li>Continuously looking for ways to engage and grow our games communities, specifically via Rebellion's social and community channels. </li></ul><ul><li>Collating and curating community feedback throughout different beta/Early Access programs, in addition to assisting with program administration. </li></ul><ul><li>Create and manage processes to track and keep monitored each communication activation making sure our qualitative and quantitative objectives are always properly met. </li></ul><ul><li>Forging strong and trusted relationships with key evangelists and influencers of our gamers and of our gaming genres, and encouraging friendly, constructive interaction across our channels. </li></ul><ul><li>Working alongside Product Marketing and PR to ensure community initiatives are primed, timed and apt to our audiences. </li></ul><ul><li>Run innovative campaigns, competitions and experiences across our social media and community channels. </li></ul><ul><li>Support the wider Marketing and Community team when various other products reach peak activity during their campaign cycle.</li></ul>Requirements <ul><li>Excellent knowledge of current online game communities. </li></ul><ul><li>Enthusiastic gaming knowledge, especially regarding the shooter and action genres. </li></ul><ul><li>Previous online moderation/admin experience that can be viewed online. </li></ul><ul><li>Tactics to grow multiple social channels. </li></ul><ul><li>Passionate about new digital channels, new trends, new rising areas of online opportunity. </li></ul><ul><li>Ability to communicate detailed solutions to any problems encountered. </li></ul><ul><li>Able to manage the demands of numerous people and tasks. </li></ul><ul><li>Presentation skills. </li></ul><ul><li>Previous experience working as a Community Manager in the gaming industry. </li></ul>Benefits We offer an extensive benefits package to our team including: <ul><li>22 days holidays + Christmas closure (typically 4 days) &amp; Bank holidays (increasing with service at 5 years - one day each year until you reach 31 days) </li></ul><ul><li>Private Medical Insurance, healthcare cash plan, including dental and Vision </li></ul><ul><li>Life Assurance, Income Protection &amp; Critical Illness Cover </li></ul><ul><li>Enhanced Family Leave </li></ul><ul><li>Interest Free, Tax-Free loans </li></ul><ul><li>Enhanced Pension Scheme </li></ul><ul><li>EAP a range of Mental Health and Wellbeing Support </li></ul><ul><li>Plus loads more... including a wide range of discounts, freebies, and social events! </li></ul>Life at Our Oxford HQ Our riverside headquarters in Oxford places you a short walk away from the city centre. Renowned for its rich historical backdrop and esteemed educational institutions, Oxford offers a unique blend of tradition and modernity, with its beautiful architecture and green spaces. Oxford also boasts excellent transport links, making it easy to navigate both the city and the wider country. The city's train station, just a short walk from our studio, offers frequent services to London, as well as direct routes to major cities like Birmingham, Manchester, and Reading and we also offer free parking at the studio. Our open-plan office promotes teamwork and innovation, with regular interaction with senior management and other departments, alongside access to free hot drinks, a handy tuck shop onsite and a range of local pubs, cafes and dining options nearby helping make every workday enjoyable! Inside Rebellion Whichever team you join at Rebellion we are proud of our open, friendly, and creative atmosphere. We love what we do, and we have fun doing it! As a big indie developer, we have complete creative freedom over our titles which allows us to work on a massive variety of projects across all the major platforms. Find out more about us here Our size, stability, and the variety of in-house expertise across multiple industries, makes Rebellion completely unique! We work in our own way, and we celebrate that as the key to our success. We foster an inclusive culture where you are encouraged to be yourself, to express your creativity and your talent. We are people focused and will support you in every way to can be the best at what you do. We recognise the importance of enjoying what you do and having a healthy work-life balance. We offer a friendly, creative, and relaxed working atmosphere, with sensibly managed projects and a wide variety of benefits and development opportunities for all our teams to ensure you are fully supported with your physical and Mental Well-being. We are actively recruiting for a diverse team and continue to add to our culture of growth and inclusion. Rebellion encourages innovation in all areas, and we look forward to hearing how you can help us to be better. We encourage all demographics of culture, gender, ethnicity, neurodiversity and beyond, because a representative team makes better products. If you are interested in working at Rebellion, but this role doesn't sound quite like you, we're recruiting for a range of positions across the studio and we're always happy to receive speculative applications via our website. Visit our Careers website to view all our live vacancies: Rebellion: Careers #LI-Hybrid

Community Manager

Job Title: Community Engagement manager Location: Watford Contract: Part-Time Salary: Depending on experience COMPANY BACKGROUND: Radfield Home Care We are a family owned domiciliary care agency that specialise in high quality care for elderly people wishing to remain living in their own home. Radfield Home Care has an excellent reputation because we place clients at the heart of what we do. We work very closely with our clients, their families and health care professionals to support our clients in the best possible way. PURPOSE OF POSITION The role of Community Engagement manager will be pivotal to the growth of the Radfield Home Care brand. To do this, you will embody our family-focused, values driven company culture and focus on partnering with individuals that share a similar ethos and a passion for creating a high-quality care service. Based in our (Insert name) Office, you will undertake marketing and public relations activity both in the Community and digitally to promote our services to prospective clients, prospective care professionals and community partners. It is essential that you are a natural communicator digitally, face-to-face and through written language. This role ideally requires a solid understanding of the home care sector and a proactive approach to networking, social media, recruitment &amp; selection and you will work closely with operational management in regards to ensuring that there is a high volume of excellent quality clients and candidates in the pipeline in order to assist the branch to meet growth targets across all services PRINCIPAL RESPONSIBILITIES: <ul> <li>Responsible for increasing brand awareness within the territory area</li> <li>Promote a positive image and protect the good reputation of the Radfield Home Care brand all times.</li> <li>Create email marketing campaigns and newsletters, press releases, surveys and analysis</li> <li>Complete the marketing plan to demonstrate the success of marketing / networking campaigns &amp; events including ROI</li> <li>Attend local networking events</li> <li>Attend local community events and promote the Radfield Home Care brand</li> <li>Build working relationships with local social professional teams such as; Hospital discharge teams, ward managers, social workers, district nurses, GP practices, social prescribing teams and OT teams</li> <li>Identify and engage with potential community partners</li> <li>Conversion of potential community partners to support RHC community engagement</li> <li>Create, plan &amp; host events that will lead to engagement with community partners, clients and potential care professionals</li> <li>Identify opportunities for articles and blog content</li> <li>Maintain &amp; Improve sector and professional knowledge</li> <li>Any other duties that may be deemed relevant to your role</li> </ul>SKILLS &amp; EXPERIENCE &amp; QUALIFICATIONS: Essential: <ul> <li>Sound knowledge of the care sector</li> <li>Able to form relationships &amp; quickly establish common ground</li> <li>Able to communicate effectively at all levels both verbally and in writing</li> <li>Be an enthusiastic people person who can motivate others</li> <li>Professional manner and appearance</li> <li>Attention to detail and ability to manage multiple projects from start to finish</li> <li>Able to self motivate and work in a self-directed way</li> <li>Experience in using social media platforms for business promotion</li> <li>Full driving licence and use of own car Desirable:</li> <li>Previous experience of working in the Care / Home care sector</li> <li>Experience using design / CRM software</li> </ul>PROBATIONARY PERIOD: The Community Engagement Manager will undergo a probationary period for the first three months of their employment. This is a time in which the community engagement manager can determine whether the role is suitable for them and Radfield Home Care will assess whether the community engagement manager is meeting the standards required and is demonstrating the correct approach and skill set for the role. Probation may be extended which is at the discretion of the directors. HOLIDAYS: The Community Engagement Manager is entitled to the statutory paid holiday allocation per annum. Additional unpaid leave is strictly at the director's discretion. BENEFITS: <ul> <li>Pension scheme</li> <li>Company Sick Pay Scheme</li> </ul>OBLIGATIONS: The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. If you have any adult cautions (simple or conditional) or spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020? You will need to disclose them. Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for clients and employees. This role requires contact with vulnerable clients and therefore all roles will be subject to enhanced DBS disclosure, a check against the Adult First register and satisfactory references from previous employers (or other suitable referees.) All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to comply with requirements under the Data Protection Act 1998. Make a difference in your local community Radfield Home Care Watford &amp; Borehamwood is run by husband and wife and has been a valued member of the local community since 16th January 2024. Interested in joining the team? Department Franchise Support Locations Watford &amp; Borehamwood

12 Jobs in Aylesbury, UK