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Role purpose<ul><li>To provide an excellent, pro-active, efficient and tenant focused general and intensive housing management service to IKE tenants.</li><li>The role is to provide a service to our tenants from their first enquiry about IKE to the last communications we have, whether it be tenancy, property or any service that IKE provide or a dissatisfaction with a external partner IKE use.</li><li>You will be the first point of contact for our tenants and support providers for any tenancy matters, including but not limited to tenancy sign ups, void property management, health and safety concerns or other issues to sustain excellent communities and tenancy breaches/ASB.</li><li>To achieve and improve the service delivery standards, identifying any areas of concern for improvement.</li><li>To achieve improvements in tenant satisfaction with improved tenant contact, visits to sites and improved engagement work.</li></ul>Responsible for<ul><li>Delivery of working within the RSH Standards for vulnerable tenants including people with learning disabilities and / or Autism, people with physical disabilities and people suffering with mental health problems.</li><li>General &amp; Intensive Housing Management Responsibilities.</li><li>Community Engagement &amp; Partnerships.</li><li>Delivery of excellent customer services.</li><li>Working collaboratively with internal and external partners to achieve agreed objectives.</li></ul>About You<ul><li>Experience of working in social housing, preferably in a specialist supported setting with our tenant group – desirable.</li><li>Housing Related Qualification – desirable.</li><li>An awareness of current housing, welfare and neighbourhood management issues – desirable.</li><li>Computer literate, with knowledge of Microsoft packages – essential.</li><li>Excellent level of general education (numeracy and literacy) – essential.</li><li>Experience of delivering excellent customer services that meet individual needs.</li><li>Experience or ability to work in a fast-paced customer service environment with a track record of delivering against multiple competing objectives.</li><li>Ability to work independently and with colleagues to ensure delivery of individual performance and team objectives/KPI.</li><li>Be articulate, analytical and be able to focus on attention to detail at all times.</li><li>Tenant Law and Legislation is essential.&nbsp;</li></ul>About Us IKE Supported Housing Ltd is a social landlord that was established in March 2003 as a Not for Profit Housing Association. The company became a Private Registered Provider, registered with The Homes and Communities Agency in October 2015.At IKE we aim to be a housing provider that understands the specific circumstances of people living in supported housing and that strives to provide services that are relevant to their individual needs. We see our role as providing The Tenant with all the support necessary to maintain their tenancy in order to help them lead a more independent life. IKE is a specialist supported housing company and does not manage general needs or other forms of social housing.Our benefits include:<ul><li>26 days annual leave plus bank holidays.</li><li>NEST pension</li><li>Competitive salary</li><li>EAP provided by Smart Clinic.</li><li>Professional fees and subscriptions (The Charted Institute of Housing)</li><li>Free office parking</li><li>Positive working environment that encourages learning and development</li></ul>Apply with your CV to <a href="mailto:julie@ikeshl.com" target="_blank">julie@ikeshl.com</a> with the subject ‘Housing Officer – [your-name]’.

Housing Officer – Specialised Supported Housing

About the role Estates Coordinator Working hours Full time 37 hours per week (flexible working arrangements including part time will be considered) Permanent Salary up to £33,600 per year (depending on experience) Location Pity Me, Durham / Hybrid working About the role We have an opportunity to join the Estates team as our Estates Coordinator, a key support role to ensure smooth and efficient estate operations. You'll join an experienced team who will support your transition into the role. Daily, you'll monitor the estates workbasket ensuring tasks are appropriately assigned to the correct team member. This includes monitoring case progress to ensure tasks are completed. You'll act as a point of contact for property-related queries and support project work to ensure effective operational delivery. Your accuracy and attention to detail are key as you will maintain accurate property records, raise purchase orders, invoices and process payments within agreed timescales. The successful candidate will also support project activities to ensure smooth operational and financial processes within the Estates function. About you If you have administration experience, ideally within property, legal, or finance industry then we want to hear from you. This is a fast-paced team which means we're looking for someone familiar with managing multiple tasks whilst meeting deadlines. You'll be a problem solver with experience managing stakeholders as you'll support internal teams and external stakeholders. You'll have knowledge of rent collection, invoice processing, and financial record-keeping. An understanding of land and property legislation and estate management principles is valuable within this role too. Governance is essential as you'll ensure records are maintained in line with company policies. It would be useful to have experience working with Geographical Information Systems (GIS) or digital property records and have a knowledge of land ownership, lease agreements, and compensation processes. However, we can provide the successful candidate with training to support their knowledge on these areas. Here at Northumbrian Water/Essex &amp; Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity. We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. Please note this role will require a DBS to be completed prior to employment NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties. About us Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across our business. We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply NWG at a glance: Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it. Our benefits We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include: <ul> <li>Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays.</li> <li>Company pension scheme, where we'll double match your contributions up to an employer contribution of 11%.</li> <li>Free access to local attractions.</li> <li>A fantastic discount scheme, with savings on days out, shopping, travel and more.</li> <li>Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.</li> <li>Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme.</li> <li>Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.</li> <li>Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.</li></ul>This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked. About us NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex &amp; Suffolk Water. We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do. Our values Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision. Our values are: Results Driven We take responsibility for achieving excellent business results. Ethical We are open and honest and meet our commitments with a responsible approach to the environment and our communities. Customer Focused We aim to exceed the expectations of our internal and external customers. Innovative We continuously strive for innovative and better ways to deliver our business. One Team We work together consistently, promoting co-operation, to achieve our corporate objectives. Our gallery Previous Next Colleague benefits We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of. To find out more about our benefits, see our benefits booklet attached to this advert. Eyecare Discounted Medicals Employee Assistance Programme Cycle2work Buying &amp; selling annual leave Long service awards Salary sacrifice car scheme Computer Loans Award winning wellbeing site NWG savings scheme Company pension scheme Pre-retirement workshops Life assurance Christmas savings club Discounts &amp; cashback offers Qualification loan

Estates Coordinator

Vacancy Name Recovery Coordinator Vacancy No VN5281 Employment Type Permanent Hours Per Week 37.00 Work Pattern Monday to Friday Location HMP Holme House, Stockton-on-Tees, TS18 2QU Location Region Cleveland Location City Stockton-on-Tees Location Postal Code TS18 2QU Interview Date 23 Jul 2025 Job Details The Role An exciting opportunity has arisen for a Recovery Coordinator to support Waythrough's service delivery within Reconnected to Health in HMP Holme House . As a Recovery Coordinator, you will provide 1:1 support for service users, from brief interventions through to structured treatment, including groups, to ensure that every recovery journey is tailored to individual priorities. You will take a "whole person" holistic approach to ensure that every service user's package of care encompasses all areas of their wellbeing, to achieve the best possible outcomes for every person. <ul><li>Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate.</li><li>Carry out triage/screening assessments and comprehensive assessments with service users.</li><li>Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery.</li><li>Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users and their families within their local community To lead effective case management for allocated service users, including on-going processes such as risk assessments, risk management plans and safeguarding assessments and plans. This includes the effective use of an online case management system.</li></ul>About Us Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. To view the full job description and person specification for this role, please. Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' Who are we... Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough can offer you... 🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £24,243- £30,790 DBS Requirement Enhanced Does role require Police/Prison vetting? Prison Vetting Driving licence required for role? No Applications Close Date 13 Jul 2025

Recovery Coordinator

Vacancy Name Recovery Coordinator Vacancy No VN4870 Employment Type Permanent Hours Per Week 37.00 Work Pattern Monday to Friday Location HMP Deerbolt, Barnard Castle, DL12 9BG Location Region County Durham Location City Barnard Castle Location Postal Code DL12 9BG Interview Date 06 Jun 2025 Job Details About the role... An exciting opportunity has arisen for a Recovery Coordinator to support Waythrough's service delivery within Reconnected to Health in HMYOI Deerbolt . As a Recovery Coordinator, you will provide 1:1 support for service users, from brief interventions through to structured treatment, including groups, to ensure that every recovery journey is tailored to individual priorities. You will take a "whole person" holistic approach to ensure that every service user's package of care encompasses all areas of their wellbeing, to achieve the best possible outcomes for every person. Duties Will Include<ul><li>Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate.</li><li>Carry out triage/screening assessments and comprehensive assessments with service users.</li><li>Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery.</li><li>Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users and their families within their local community To lead effective case management for allocated service users, including on-going processes such as risk assessments, risk management plans and safeguarding assessments and plans. This includes the effective use of an online case management system.</li></ul>About you... The successful post holder will match our ambition and commitment to provide the highest standards of service quality and performance within this partnership. For any additional queries about the role please contact <a href="mailto:Janet.Serginson@waythrough.org.uk" target="_blank">Janet.Serginson@waythrough.org.uk</a> please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visit this link. Who are we... Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough offer you... 🏖 Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service) 📅 Annual leave purchase scheme 💰 Enhanced occupational sick pay Enhanced employer contribution to your workplace pension 👪 Death in service benefit Free Will writing 👓 Eyecare vouchers 🛍 Blue light card discount 💡 Fantastic learning and development opportunities, including free training courses 🏠 Work-life balance- flexible working and family friendly policies 🏃 Happy, Healthy You! - our wellbeing offers for our workforce 🤝 Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £24,242 - £30,790 DBS Requirement Volunteer Enhanced Adult Barred Does role require Police/Prison vetting? Prison Vetting Driving licence required for role? No Applications Close Date 27 Jul 2025

4 Jobs in Barnard Castle DL12, UK