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We have an excellent 9-12 month Maternity cover opportunity for someone who shares our enthusiasm and passion about delivering a service to our tenants, making them feel front and centre of our services and at the forefront of what we do. This is a role where you have a genuine opportunity to improve the lives of our customers - a deeply reward and fulfilling role for the right individual. Your role is key to the continued improvement of customer satisfaction and safety in the neighborhood and buildings in which they live. Being an integral part of the Customer Excellence team opens the door on a whole range of future options and career progression. As an Estates Officer, a typical day might include: <ul><li>Delivering a high-quality service that ensures the estates are kept clean, tidy and free from hazards, helping customers to enjoy their home and neighbourhood responsibly; by performing and co-ordinating a full range of estate services and building checks to ensure that our neighbourhoods are safe and pleasant places where people want to live. </li><li>Record and undertake regular structured audits to monitor communal blocks and neighbourhoods; ensuring that any action required is completed in required timescales.</li><li>Time controlled audit and recording of the condition of communal buildings and related facilities, carrying out checks on the safety and security as per procedures, including the testing of fire prevention, fire evacuations and testing for Legionella. </li><li>Monitoring contractor performance, ensuring detailed records are maintained and carrying out relevant inspections to ensure high quality work on behalf of Acis. Raising and agreeing resolution of any contractor non performance for the residents and on behalf of Acis, in the first instance.</li><li>Identifying, planning and actioning improvements to the estate service we provide</li><li>Planning and ensuring work for both internal and external communal clearance teams are kept to timescales and completed to a safe and satisfactory manner standard.</li><li>Proactively working and negotiating with our stakeholders and partners to optimise the best outcomes for our customers and adding value for money </li><li>Collating proof, putting into a court format to enforce tenancy breaches, where there is evidence of a breach of the 'by laws' for tipping on our land </li><li>You will collate and record meter readings to ensure value for money; identifying and dealing with any anomalies</li><li>Being out and about in our neighbourhoods, talking to customers, solving problems - you will be our eyes and ears in the areas where we work</li></ul>What we need to see to consider your application (dont worry if you dont tick every box): <ul><li>GCSE English &amp; Math or equivalent </li></ul><ul><li>Knowledge of undertaking monthly inspections on fire prevention and safety equipment, i.e. fire doors, fire blankets, hose reels, extinguishers, (compliance &amp; H&amp;S).</li><li>Knowledge of undertaking weekly remedial actions to prevent legionella (Compliance &amp; H&amp;S).</li></ul><ul><li>Competent computer skills in word, excel, outlook and be willing to learn new ones.</li><li>To hold or be willing to undertake the relevant Fire and Legionella certification.</li><li>To have experience of representing in Court or have a willingness to learn</li><li>A confident lone worker and ability to investigate and enforce tenancy breaches, that may end in Court action.</li><li>Willingness and ability to work flexible hours to suit customer and business needs</li><li>Ability to maintain excellent and accurate reporting in a timely manner</li><li>Excellent inter-personal and negotiation skills with the ability to lead and formulate projects.</li><li>Be highly motivated and an excellent problem solver, to improve the estates for residence</li><li>Be highly organised and the ability to prioritise</li><li>Ability to communicate at all levels and in particular have a nonjudgmental, approachable and calm approach to vulnerable customers</li><li>To be professional in persona, as the role includes attending internal and external meetings; attending visits with members of the Neighbourhood and Safer Communities teams.</li><li>Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives.</li></ul>This is what will make you stand out from the crowd: <ul><li>You will have managed multiple projects at the same time</li><li>You will have experience of cross team and stakeholder working </li><li>You have recent hands on experience of being part of a wide-ranging change process, happy to try new things.</li></ul><ul><li>You'll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.</li><li>Designing signage and general advice letters</li><li>Good overall general multi skilled experience, such as building maintenance, carrying out minor repairs, decoration and general gardening duties</li><li>Ability to search for value for money, either by sourcing labour and/or materials</li></ul>Being part of the Acis team, you'll get: <ul><li>Generous holiday entitlement - 25 days annual leave every year plus bank holidays (pro rata)</li><li>Pension contributions up to 10%</li><li>The opportunity to undertake professional training, funded by us.</li><li>One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)</li><li>Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more</li><li>Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!</li><li>Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers</li><li>Long service awards for our loyal employees</li><li>Cycle to work scheme</li><li>Employee Assistance Programme to give you confidential advice and support, when you need it</li><li>Professional membership subscription to support your continuous professional development</li><li>Death in service benefit as part of our pension scheme</li></ul>As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need

Estate Officer

A bit about the role ... We are currently looking for dynamic Resident Liaison Officers/ Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across West Yorkshire - including Leeds, Bradford, Oldham, Rochdale. A bit about us ... Connolly is a leading construction refurbishment and development company, with family values at our core. We operate within the social housing sector, providing holistic housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire What you will be responsible for... <ul><li>Liaising with residents about the works being undertaken on their property</li><li>Contacting neighbourhood housing associations and establishing working relations with them</li><li>Attending and chairing tenant forum meetings to advise tenants of works being carried out</li><li>Monitor customer complaints and resolve any potential issues</li><li>Monitor customer satisfaction</li></ul>Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works. What we'd like from you... <ul><li>Must be an excellent communicator and a natural problem solver with excellent interpersonal skills</li><li>Must be confident polite and courteous when communicating and building relationships with residents, clients, and site operatives</li><li>Must be able to work independently as well as being a team player</li><li>Excellent organisational skills and a strong work ethic</li><li>Good IT skills with competency at Microsoft Word and Excel</li><li>Must hold a full clean driving licence</li></ul>What we'll give you ... This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development. Ready to join Team Connolly? If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.

Resident Liaison Officer

An exciting opportunity has arisen to become our new Neighbourhood Manager at Incommunities. We are looking for someone with a track record of leading a team of Neighbourhood Officers to deliver a high quality housing management service, so that our customers can live well and enjoy their homes and neighbourhood. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: <ul><li>Responsible for supervising a team of Neighbourhood Officers by developing and delivering the service, so that it supports the organisations overarching vision of Improving lives Incommunities, and more specifically supporting the team in achieving its' ambition of zero voids and zero debt</li><li>Use measures, data and workplace observations to establish the demand on the team and capacity of the team to meet its purpose</li><li>Work within the resources allocated to the service and constantly monitor the cost benefits of service developments, ensuring that the service offers the maximum value for money possible</li><li>Work as part of the General Needs Housing Management Team, leading on the development of the service and the team members so they have the requisite knowledge, skills, experience and tools to undertake their roles in full</li><li>Hold Neighbourhood Officers within their team accountable for their performance and the quality of their work</li></ul>Requirements <ul><li>Minimum of 2 years experience of leading a team or in a supervisory role</li><li>Knowledge and previous experience of housing management </li><li>Practical experience of providing excellent customer service and dealing with complaints</li><li>Leadership skills with the ability to motivate a large team to meet targets</li><li>Knowledge of regulatory requirements, housing policy, practice and current legislation and an understanding of the implications of these for the delivery of a quality housing management service </li></ul>A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Benefits <ul><li>Salary ranges from £41,562 up-to £46,202 per year dependent on experience </li><li>£1,000 essential car user allowance per year plus mileage </li><li>Social Housing Pension Scheme with up-to 10% employer contribution </li><li>28 days annual leave, which increases with service plus bank holidays </li><li>A supportive culture that values employees work life balance.</li><li>Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)</li><li>Training, development, and funded qualification opportunities.</li><li>Corporate health scheme membership.</li><li>Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support.</li><li>Cycle to work scheme.</li><li>Local gym membership discounts.</li><li>Agile and hybrid working with free parking onsite. </li><li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li></ul>Join Our Team! We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!

Neighbourhood Manager

Salary: £25,583 to £25,989 (pro-rata for part-time) Working Arrangements: Part-Time Hours of Work: 18.5 hours - working pattern to be agreed with the successful candidate Status of Employment: Permanent. This post closes at 11.59 pm on the date specified. At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the Customer first , have a Can do attitude to make change happen, and stay Curious to make sure we get things right. We're proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence-demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being. The Independent Living Officer role: Are you passionate about supporting people to live independently and thrive in their communities? Do you enjoy working in a customer-focused environment where no two days are the same? If so, we'd love to hear from you! We're looking for a proactive and compassionate Independent Living Officer to join our Community Buildings &amp; Independent Living team. You'll play a vital role in ensuring our Independent Living Schemes are safe, welcoming, and well-maintained, while supporting residents to sustain their tenancies and enjoy a vibrant community life. We're also recruiting for a part-time Community Buildings Officer. If you're enthusiastic about making a difference and your skills align with both roles, we encourage you to apply for both vacancies. Key duties and responsibilities of our Independent Living Officer: <ul> <li>Carrying out regular inspections of communal areas and fire safety systems.</li> <li>Supporting new tenants with practical advice and signposting to services.</li> <li>Coordinating social activities and events to reduce isolation and promote wellbeing.</li> <li>Working with internal teams and external partners to maintain high standards across schemes.</li> <li>Promoting the use of communal lounges and facilities.</li> <li>Identifying and referring safeguarding concerns appropriately. </li> </ul>Please refer to the full Job Description and Employee Specification upon completing your application. What we're looking for in our Independent Living Officer: <ul> <li>4 GCSEs (A-C) or equivalent experience.</li> <li>Experience working with customers in the community.</li> <li>A flexible, positive attitude and the ability to work independently.</li> <li>Strong communication and organisational skills.</li> <li>Willingness to work flexible hours and travel between schemes.</li> <li>A commitment to equality, diversity, and excellent customer service. </li> </ul>What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: <ul> <li>Agile Working Packages</li> <li>Excellent Pension Scheme</li> <li>Discounted Gym Membership</li> <li>Health &amp; Wellbeing Checks</li> <li>Fantastic Training and Development Opportunities</li> </ul>Job Description and Employee Specification: Independent Living Officer JD/ES.pdf Key Dates Shortlisting is due to take place on Tuesday 21 October and interview dates are due to take place Monday 4 and Tuesday 5 November. Please note these dates are subject to change. Further Information For an informal discussion about this role, please contact Jill Barker, Community Buildings Manager, on 07976 532292. <ul> <li> We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn. </li> <li> This post requires a Basic Criminal Record Check. </li> <li> CVs will not be accepted.</li> </ul>Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

Independent Living Officer - 202510

Learning &amp; Development Advisor Make learning stick. Make it fun. Make it unforgettable. Are you passionate about bringing training to life? Do you believe learning should be engaging, interactive, and never boring? If so, this role is your chance to shape the way our people grow. About us: Company Shop Group (part of Biffa Waste) is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. About the role: This isn't your typical L&amp;D role. You'll have the freedom to innovate, experiment, and push boundaries - whether that's through interactive tools, energising workshops, or fresh digital content. You'll see the direct impact of your work as colleagues grow, teams thrive, and the whole organisation levels up. If you love sparking lightbulb moments and believe learning should be unforgettable, this role was made for you. What You'll Do: <ul> <li> Design with Impact - Create dynamic workshops, digital modules, bite-sized videos, and fun, impactful methods that make knowledge stick.</li> <li> Spot the Gaps - Partner with managers to uncover development needs and turn them into exciting opportunities.</li> <li> Keep it Fresh - Craft materials that are fun, modern, and always true to our culture and values.</li> <li> Measure Success - Track progress through feedback, results, and performance uplift.</li> <li> Facilitate with Flair - Deliver sessions that energise and inspire.</li> </ul>Our Culture in Action: We live by three behaviours - and you'll bring them to life every day: <ul> <li> We're All on a Mission - Inspire colleagues with training that builds skills, confidence, and a love of learning.</li> <li> Stay Close to the Action - Keep in touch with teams and managers, making sure learning is relevant and practical.</li> <li> Act Like It's Your Business - Own the journey, raising the bar with creative solutions that make a real impact.</li> </ul>Requirements What You'll Bring: <ul> <li>A passion for modern, fun, meaningful learning.</li> <li>Experience designing and delivering engaging training (digital + in-person).</li> <li>Confidence working with managers to shape tailored solutions.</li> <li>Strong facilitation and presentation skills.</li> <li>Creativity, curiosity, and courage to try new ideas.</li> <li>A collaborative spirit that inspires at all levels.</li> </ul>Benefits What's in it for you: <ul> <li>Free membership to Company Shop for you and 10 x nominees</li> <li>Annual Flu Injections, high street &amp; leisure vouchers, and on-site Parking</li> <li>Onsite café, Free Tea &amp; Coffee, and Free Fruit Friday</li> <li>Employee Assistance Programme - Grocery Aid</li> <li>Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts</li> <li>Contributory pension scheme with a comprehensive benefits package including life cover and wellbeing support.</li> </ul>Hybrid role: 3 days based onsite and 2 days Working from home. Location: Company Shop Head Office, Wentworth Industrial Park 1-4 Wentworth Way, Barnsley, South Yorkshire, S75 3DH Salary: Circa £30k Hours: 08:30am-5:00pm Monday-Friday Why Join Us? Because here, people come first. You'll be part of a supportive community where ideas are valued, creativity is encouraged, and every voice matters. We celebrate individuality and collaboration in equal measure, and we love seeing colleagues grow in confidence, skills, and opportunity. When you join us, you're not just shaping learning experiences - you're shaping futures, including your own. Ready to spark change and inspire growth? Apply today and let's make learning unforgettable together!

Learning and Development Advisor

We are looking to recruit a well organised, self-motivated Housing Needs Panel Co-ordinator to work as part of our busy Housing Needs Panel Team. You will be required to process applications for additional priority on the housing register from a range of applicants including those with disabilities, complex needs and those living in supported housing, hospital and rehabilitation settings. You will liaise with other services within the Council and external agencies to gather crucial information to support applications. This will require you to have excellent communication skills You will work as part of a team dealing with all forms of contact including face to face, telephone and electronic with both applicants and professionals. The ability to co-ordinate multi-agency meetings, take detailed minutes, produce reports, statistical information and letters, whilst meeting deadlines are essential requirements of this post. Applicants can present in very difficult and stressful situations and need support and advice to resolve their housing difficulties. You will need to be able to manage applicants who display a range of behaviours which can be challenging at times remaining focussed on achieving the best possible outcome for the household. The ability to prioritise and organise your workload efficiently is a vital part of this role as well as a real focus on the needs of the applicant ensuring an effective customer journey is maintained at all times. For an informal discussion, please contact Lisa Moorey or Sarah Machin on 01924 304369/66

Housing Needs Panel Coordinator

An exciting opportunity has arisen to join the Housing Fire Safety- Compliance Team as a Facilities Officer. This role will allow you to have a lasting impact on the Health Safety and Wellbeing of our residents and make a significant impact in keeping people safe in their homes. This is a diverse role which presents a challenging and rewarding opportunity, we are seeking a dynamic Facilities Officer to oversee the supervision and operations of a number of buildings and services across the Residential estate. This role is essential to ensuring the smooth functioning of our Buildings, providing Safe, Good Quality and Compliant residential buildings for the residents of Sheffield City Council (SCC). This will include supervising a passionate team of people as well as contractors and service providers. Overseeing and delivering a cost effective, customer-focused compliant service provision which places resident Safety and engagement at the heart of what we do. Given the technical nature of this compliance role, you must have a sound knowledge and experience of the relevant building legislation and be able to read and interpret the legal and guidance documents associated with buildings and fire safety to ensure the service carries out all its statutory functions to the highest standard. The person we are looking for must possess the following attributes:<ul> <li>Good communication and problem-solving attributes along with being enthusiastic, confident, well organised.</li> </ul> <ul> <li>Knowledge of building (housing) related Health and Safety and understanding of statutory related duties in relation to building management. </li> </ul> <ul> <li>Skill in the use if IT systems to undertake key task in building activities. </li> <li>A strong team working ethos and management skills to promote a strong service provision that offers value and consistency.</li> <li>Be comfortable in using technical data such as fire risk assessments and policy documents to ensure risk is effectively managed and we are achieving legal, moral and financial goals.</li> </ul> <ul> <li>We need you help us to put people at the heart of what we do to ensure we effectively listen to and support our staff and the people that use our sites. We also need managers who will help promote wellbeing along with challenging discrimination.</li> <li>To be open and honest approach to your work by fostering an environment that supports people in speaking up and bringing diverse ideas to what we offer, along with seeking out feedback on the way we work. </li> </ul>If you feel you can play a part in developing and delivering effective services and would like to work in a team that's driven and passionate about our residents, this is an opportunity for you to be a part of an organisation and team to be proud of. For an informal discussion contact: Operations and Development Manager- James Armitage (email: <a href="mailto:James.armitage@sheffield.gov.uk" target="_blank">James.armitage@sheffield.gov.uk</a> Tel: 07747768659 ). Sheffield is a great place to live, play and work. Being centrally located in the UK and with great road, rail and air transport links, the city stands between the beautiful outdoor adventure opportunities in the Peak District National Park to the West and the Entertainment, sporting, shopping and industrial sector in the East. It is a great time to join us, and we welcome your application. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more here New job evaluation process to be introduced at Sheffield City Council | Sheffield City Council

Facilities Officer

Are you passionate about delivering exceptional housing services and leading teams to success? We are looking for a dynamic, assertive and proactive Housing Manager ready to make a difference to young people's lives. We are a youth-focused registered provider of social housing, currently providing 30 bedspaces with ambitions to create more. This role is focused on landlord services and compliance, particularly with regard to occupancy, rent / service charge collection, the pro-active resolution of behavioural / engagement issues and the processing of complaints. We currently provide youth support coaching via a separately managed programme; oversight of this does not currently form part of the Housing Manager role. As a part of our management team, you will be involved in dealing with staffing, client or other issues across the wider organisation as they arise, and you will be part of our On Call rota. You will be able to develop a strong understanding of our various services and users, and particularly the issues arising in an accommodation setting for young people. Main Responsibilities <ul><li>To be accountable for meeting or exceeding targets for rent collection, applications and void management.</li><li>To oversee the proactive management of behaviour, engagement and complaints.</li><li>To provide line management to the housing team including recruitment, induction and training.</li><li>To advise senior staff on matters impacting policies or procedures, and to bring day-to-day experience to developmental / strategic discussions.</li><li>To contribute to gathering information and evidence relating to the regulatory framework for registered providers, safety issues and other licencing and similar matters.</li><li>To take responsibility for the operation, performance and monitoring of funded programmes as agreed (eg food cupboard stocks, move on grants, resident voice).</li><li>To maintain effective relationships with resident clients, ensuring the provision of a professional and customer-focused service.</li><li>To oversee YMCA Doncaster's client recording system for residents and other beneficiaries, including implementation, inductions and troubleshooting.</li><li>To submit CORE and other individual returns as necessary.</li><li>To manage specified income and expenditure budgets, ensuring good value and identifying cost-saving opportunities.</li><li>To provide regular and occasional reports as required, including for the monitoring of targets.</li><li>To cover accommodation, reception or other duties where necessary in times of absence or vacancies.</li><li>To act as a shift Duty Manager, including dealing with any safeguarding, staffing, client or other issues arising during periods of duty.</li><li>To be part of the On Call rota with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at short notice when no other cover is available.</li><li>To develop and maintain appropriately professional relationships with clients, users and other staff, and to maintain confidentiality at all times.</li><li>To represent senior staff and the Association positively in all relationships, both internal and external.</li><li>To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.</li><li>Other reasonable duties as required from time to time by the Line Manager.</li></ul>Person Specification <ul><li>Recent experience in housing services including understanding of occupancy, rent / service charges collection, behavioural issues and complaints.</li><li>Minimum of five GCSEs or equivalent, including maths and English, to minimum grade C.</li><li>Experience of managing a complex and unpredictable workload effectively.</li><li>Experience of managing people including regular supervision and performance management.</li><li>Able to work within organisational procedures and clear structures.</li><li>Experience of monitoring performance and meeting targets.</li><li>Able to be assertive and persistent where necessary to get things done.</li><li>Understanding of the key issues for social housing in England.</li><li>Able to take a proactive and preventative approach to the work.</li><li>Strong organisational and administrative skills, including attention to detail when inputting data and creating reports.</li><li>Able to use Microsoft Word and Excel to a high standard, and able to implement or adapt to new technologies where efficiency can be improved.</li><li>Effective verbal and written communication skills, including the ability to communicate well with colleagues as well as with customers or clients with complex needs and / or challenging behaviours.</li><li>Capable of taking responsibility for unexpected situations and making significant decisions in accordance with policy.</li><li>Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.</li><li>Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.</li><li>Able to work varied and unsociable hours where needed.</li><li>Able to cover as part of the On Call rota and to attend site within two hours in the event of an emergency.</li></ul>

Housing Manager

Annual salary: up to £28,917.00 Housing Support Officer Sheffield Salary up to £28,917 per annum Full time - Permanent, 40hrs per week, Monday to Friday Including company vehicle and fuel card or £3,500 company car allowance Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: Due to contract expansion, we are seeking for a Housing Support Officer to join our team. This is an exciting position that works exclusively to support Asylum seekers going through their right to work Asylum application process with the home office. The ideal candidate will be resilient, trustworthy, caring, a people person and extremely empathetic to others. As a Housing Support Officer every day is different, no day is the same. Although this role comes with it challenges it is an extremely rewarding role. As a Housing Support Officer your main duties will include but not limited to ensuring service users are supported at various stages of their Asylum application process including any safeguarding and welfare issues you come across, providing practical and emotional support to service users, monitoring service users' wellbeing and support needs and ensuring all records are updated and accurate for home office audit purposes. It is essential to maintain boundaries and being resilient to ensure a professional and a well-defined service is provided to always meet the needs of the service users. Role Criteria: <ul><li>Experience of working with vulnerable and diverse client groups</li><li>Experience and understanding of safeguarding</li><li>Ability to identify individuals and family need and recognise the required support packages to maintain independence</li><li>Experience working with mental health and or challenging behaviour</li><li>To communicate effectively with colleagues, local authorities, and service users</li><li>Experience with record keeping and risk assessments</li><li>Ability to work under own initiative</li><li>Resilient</li><li>You will be supportive, trustworthy, a good listener, approachable and empathetic to others</li><li>Flexible and happy to travel</li><li>Full UK driving license</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance &amp; BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Company Vehicle and Fuel Card</li><li>Access to EAP Counselling sessions</li></ul>Required Qualifications: Accurate Record-keeping, Customer Service, Internal and External Liaison, Risk Management, Service Improvement Apply below or to discuss your application further; contact: Beth Dunford (<a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Housing Support Officer

Rotherham, Barnsley &amp; Doncaster About us Target Housing is a charity and registered social landlord. Over the past 30 years we have shown that stable accommodation and support can help transform lives. We work in a psychologically and trauma informed way to empower people to achieve independence. Target delivers the highest standard of housing and support to enable vulnerable people to live independently, fulfil their potential and contribute to their communities and wider society. In a typical week... You will have an allocated caseload of tenants who you will support for the agreed contractual hours within their tenancies with the aim of supporting them to eventually move onto independent living. We take a multi-agency approach to ensure the most comprehensive amount of support is provided for the tenants needs. The South Yorkshire AST project operates across Barnsley, Doncaster and Rotherham and you may be required to work in one, or potentially, across all of these areas. Target is a collaborative organisation and have several office locations where you can access additional guidance from colleagues and management. Working hours are generally 9am to 5pm with a 20-minute unpaid lunch break. JOB DESCRIPTION Main Purpose To provide high quality housing and support services to residents in order to assist them to sustain their tenancies. Specific tasks <ul><li>Assist residents when moving in, or out of Target accommodation.</li></ul><ul><li>Assess the circumstances, aspirations and needs of each resident in order to make a support plan that is relevant to the resident and realistic in its achievement.</li></ul><ul><li>Act as residents' keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.</li></ul><ul><li>Assist residents to maximise their income and to manage their personal budgets.</li></ul><ul><li>Support residents to understand their rights and responsibilities under their occupancy agreements.</li></ul><ul><li>Support and motivation to residents encouraging them to achieve personal goals.</li></ul><ul><li>Carry out regular resident risk assessment and ensure it is properly recorded and copied to relevant officers in the organisation.</li></ul><ul><li>Review support plans periodically and adapt them according to changing needs</li></ul><ul><li>Make sure residents pay the rent due to Target Housing as required by the occupancy agreement. Assist residents with their benefit claims where necessary.</li></ul><ul><li>Monitor residents' handling of Target Housing property and consumption of gas &amp; electricity.</li></ul><ul><li>Monitor residents' compliance with their occupancy agreements. Inform Service Manager who will then act to resolve non-compliance issues.</li></ul><ul><li>Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.</li><li>Where appropriate, help residents with budgeting. Negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.</li><li>Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.</li><li>Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.</li></ul><ul><li>Assist in the delivery and development of resident activities.</li></ul><ul><li>Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.</li></ul><ul><li>Build links with external organisations, to maintain constructive working relations and to ensure resident's needs are met.</li></ul><ul><li>Participate in office duty arrangements.</li></ul><ul><li>Provide cover for absent Housing Support Assistants &amp; Supported Housing Assistant.</li></ul><ul><li>Accompany a colleague to an appointment or visit where dual attendance is required.</li></ul>General tasks <ul><li>Attend and participate in training sessions or activities as required.</li></ul><ul><li>Participate in team meetings and supervision as required,</li></ul><ul><li>Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.</li></ul><ul><li>Adhere to all of Target Housing's policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.</li></ul><ul><li>Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.</li></ul>Person specifications <ul><li>Understanding of services provided to vulnerable groups</li></ul><ul><li>Understanding of delivering supported housing services.</li></ul><ul><li>Understanding of delivering services to residents in housing and supported accommodation</li></ul><ul><li>Basic knowledge of Welfare Benefits System. </li></ul><ul><li>An understanding of risk assessments and support planning</li></ul><ul><li>Understanding of the Judiciary System in the UK</li></ul>Competencies Customer Focus (Critical) Integrity (Critical) Team Working (Critical) Confidence &amp; Judgment (Very Important) Communication and Influence (Very Important) Planning &amp; Organising (Important) Technical (Important) You must have your own vehicle and a full UK driving licence for the purpose of this role. There are many great reasons to join our team! <ul><li>Great opportunities for career development</li><li>Allocated training</li><li>Mileage Compensation</li><li>Access Membership to Westfield Health &amp; Lifetime Financial</li><li>Ability to apply for the Blue Light card</li><li>Employer Contributory Company pension scheme (4%)</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.</li></ul>Target welcomes applications from all members of the community. Target reserves the right to close this role earlier than stated should the number of applications suffice.

Housing Support Worker AST

Social Housing Solicitor-Director - Salary £68K Per Annum- Leeds Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, unlawful eviction, succession for tenants, neighbourhood problems, and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the appeal Courts) and is extensively experienced at handling all housing related judicial review matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to and collaborating with the Board to ensure performance targets are met</li> <li>Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members</li> <li>Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years.</li> <li>Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities</li> <li>Assisting with delivery of appropriate training and development in the department</li> <li>Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Dealing with emergency cases and identifying and carrying out strategic litigation.</li> <li>Preparing and managing funding applications to the Legal Aid Agency</li> <li>Preparing draft documents including witness statements and processing evidence</li> <li>You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company</li> </ul>Key Skills Required: <ul> <li>3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential</li> <li>Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years</li> <li>Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this</li> <li>Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying</li> <li>Strong management skills</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems</li> <li>Experience within the legal sector is preferable</li> <li>Ability to manage social media activity to promote the Company</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor-Director - Salary £68K Per Annum- Leeds

Social Housing Solicitor - Salary +Supervison bonus - Leeds Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, unlawful eviction, succession for tenants, neighbourhood problems, and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the appeal Courts) and is extensively experienced at handling all housing related judicial review matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to Department Director</li> <li>Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of clients' needs</li> <li>Responsible for all aspects of Housing work and on occasions, where appropriate providing technical expertise and guidance to other team members</li> <li>Ability to manage appropriate caseload types and complexities</li> <li>Assisting with casework including dealing with a range of public and private housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Ability to manage and supervise caseworkers and trainees.</li> <li>Attending clients, taking instructions and preparing cases</li> <li>Dealing with correspondence</li> <li>Maintaining accurate time costing procedures</li> <li>Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly</li> <li>Ensuring compliance with file management.</li> <li>Willingness to attend Housing Court Duty Scheme.</li> </ul>Key Skills Required: <ul> <li>Must have a clean, valid Practising Certificate at the time of applying</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Excellent analytical and organisational skills</li> <li>Ability to use own initiative and sound judgment</li> <li>Working knowledge of the publicly funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Strong career progression with support for legal awards and professional recognition</li> <li>Attractive salary package with supervision bonus</li> </ul>SALARY STRUCTURE - SOCIAL HOUSING SALARY (London) (Outside London) NQ + Supervision Bonus * £46,000 £44,500 1 Year PQE + Supervision Bonus * £48,000 £46,500 2 Years PQE + Supervision Bonus * £50,000 £48,000 3 Years Plus PQE + Supervision Bonus * £52,000 £50,500 Supervision Bonus up to * + up to £8,000 up to £7,400 * Terms and Conditions apply. Supervisor Bonus Per Annum:- Supervise 1 Paralegal £1,250 £1,150 Supervise 2 Paralegals £1,750 £1,600 Supervise 3 Paralegals £2,250 £2,100 Supervise 4 Paralegals £2,750 £2,550 Total £8,000 £7,400 The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor - Salary +Supervison bonus - Leeds

Job Introduction Bradford Cyrenians provides a range of supported housing for vulnerable communities, our services are flexible and user-led, with a focus on prevention, enabling individuals to take control of their lives. We are recruiting for a Supported Housing Officer for our Homes4Life service. In the first instance this role is temporary for 12 months with a possibility of extension. This is an exciting opportunity for someone who is passionate about providing the best possible support to our service users Working flexibly between the hours of 8.00am to 8:00pm Monday to Friday. Shift work on a rota is a requirement of the role. May be required to work weekends or other shifts in an emergency. Salary - £23000. The candidate needs to be highly motivated and have the passion, enthusiasm and commitment towards making a difference to the lives of vulnerable communities. The Hostel &amp; Homes4Life service is there to provide a dual function of housing related support and intensive housing management to service users To provide and promote practical and emotional support in order to assist in the development of life skills and enable service users to move on into independent accommodation. We work with Bradford Councils Housing Options service, utilising the referrals and allocations process to ensure that we maximise on occupancy and support vulnerable clients into our services. If you are interested in the post and wish to find out more you can speak to Shashmin Thomas on 01274 481039 Please request an application pack to be either posted or emailed by contacting: Jamila Khanum on 01274 905676 or <a href="mailto:jamila@bradfordcyrenians.org.uk" target="_blank">jamila@bradfordcyrenians.org.uk</a> The closing date for completed applications is Friday 31st October 5pm. Shortlisting for the position is based on a returned application form only. Please see Bradford Cyrenians website for more information about our services <a href="http://www.bradfordcyrenians.org.uk" target="_blank">www.bradfordcyrenians.org.uk</a> A full induction and peer mentoring programme will be provided to the successful candidate

13 Jobs in Barnsley, UK