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Independent Living Housing Officer - 6 month fixed term contract Location: Somerset Salary: £31,058 per annum Hours: 37 hours per week Closing Date: Wednesday 29 January 2025 We have an interesting opportunity for an Independent Living Housing Officer to join the team for a 6 month fixed term contract. You'll be working in our Somerset region, which is a lovely area to work in. As a Housing Officer you'll be providing housing management services to customers living within our independent housing properties, taking a holistic approach, ensuring an enhanced service is offered. Our aim is to enable our customers to live as independently as possible in their homes, ensuring that additional support is put into place when needed. You'll be present in the community meeting customers in their homes and will be a dedicated point of contact. You'll have the ability to adapt your day to suit change in demands and won't be phased by a busy workload. You may also find yourself, arranging scheme meetings, facilitating social inclusion activities and completing health and safety risk assessments, so no two days will be the same. About you You will come to the role with knowledge of the housing sector and current housing issues. Alongside a strong understanding of the needs of older, disabled and vulnerable customers and the services that can be accessed for them. You will be a natural problem solver, a 'can do' person, always keen to see a task through to the end. You'll also consider yourself to be very organised, a strong record keeper and someone who is able to meet deadlines. You will be a great communicator, able to adapt your style to your audience and you will be confident in your admin and IT skills, to complete the 'paperwork' element of the role. As you'll be out and about in the community you will need a full UK driving licence and access to a vehicle for work purposes. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful candidates will undertaken an Enhanced DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

Independent Living Housing Officer - 6 month fixed term contract

Support Worker (Supported Housing) Who We Are YMCA Brunel Group is a locally managed charity serving Mendip, Bath, Bristol, Wiltshire, and South Somerset. As part of the international YMCA movement, our mission is to create supportive, inclusive communities where everyone has a sense of belonging, can contribute meaningfully, and thrive. Our work includes: <ul><li>Housing Support: Every year, we provide accommodation for over 700 individuals facing homelessness, financial hardship, or barriers to employment. Many of our residents have experienced trauma, and we aim to provide more than a place to stay-we offer a pathway to independence through training, skills development, and confidence-building.</li><li>Health &amp; Wellbeing: Our Bath-based wellness centre features a gym, fitness areas, and extensive classes, fostering both physical and mental well-being.</li><li>Commercial Hostels: Operating in Bath and Bristol, our hostels help fund our community initiatives.</li><li>Youth Clubs: Our 12 youth clubs, including 4 groups for young carers, provide safe spaces for young people aged 10-19 to build connections, access information, and receive support from trusted youth workers.</li><li>Nurseries: We run eight Ofsted-registered nurseries, offering spaces for up to 360 children and setting them up for future success through early education.</li></ul>Role Overview As a Support Worker, you will play a vital role in building long-term, trust-based relationships with young adults (ages 18-25), helping them work toward independent living. You will support them in finding housing that meets YMCA's criteria, which requires them to be in work, training, or education. This role involves low-level support in various projects aimed at empowering young people. Skills and Experience Needed <ul><li>Knowledge of Housing Legislation: Familiarity with housing issues affecting homeless individuals is desirable.</li><li>Safeguarding Knowledge: Understanding of safeguarding procedures.</li><li>Experience with Young Adults: Experience conducting holistic assessments in a key-worker role.</li><li>Analytical and Research Skills: Ability to support project progression and contribute to data collection and research.</li><li>Database Management: Experience with maintaining accurate records.</li><li>Empathy and Compassion: A compassionate approach to supporting individuals in crisis.</li><li>Teamwork: Ability to work effectively as part of a team.</li><li>Driver's License: A full driving license and access to a vehicle with appropriate insurance are required.</li></ul>Benefits YMCA Brunel Group values inclusivity and offers a supportive workplace committed to equality and diversity. Benefits include: <ul><li>Enhanced annual leave and sickness pay</li><li>Paid compassionate and emergency leave</li><li>25 days annual leave plus bank holidays</li><li>Access to an employee discount portal and Employee Assistance Program</li><li>Cycle to work scheme</li><li>20% discount on childcare in Wiltshire</li><li>Heavily discounted health and wellbeing centre membership (£15/month)</li><li>Corporate gym discount through Fusion Lifestyle in Mendip and South Somerset (£38/month)</li><li>Free access to online gym classes</li></ul>Job Details <ul><li>Location: International House, Bath, and surrounding areas</li><li>Hours: 37.5 hours per week- Monday to Friday 8:30-5pm</li><li>Contract Type: 12-month temporary (with potential for renewal)</li><li>Salary: £25,200 per annum</li><li>Requirements: Enhanced DBS check</li></ul>Application Process All candidates must complete an application form. Visit YMCA Brunel Group - Careers to apply online. All applicants will undergo safer recruitment checks, including full employment history, two references, and eligibility to work in the UK.

Support worker- Supported Housing

Do you want to make a difference in helping students and researchers fulfil their ambitions? You will be key in raising significant philanthropic income from a portfolio of national and international trusts and foundations to increase our student scholarships and support research opportunities. We have an exciting position based within the Advancement Office Philanthropy Team. We are seeking a highly ambitious Trusts and Foundations Manager. Overseeing a portfolio of prospects totalling £1m+, you will work as a team to build excellent relationships and raise significant philanthropic support to help us reach our ambitious goals. The University of Bath is a nationally and internationally leading university that has placed in the top 10 rankings of three major national league tables. The Advancement Office plays a leading role in upholding our reputation for excellence through philanthropic support and partnerships. As a key member of the Philanthropy Team, you will manage a pool of around 50 trusts and foundations capable of supporting the University with five and six- figure gifts for areas ranging from student scholarships to philanthropic research. Your background is likely to be in higher education or the not-for-profit sectors, ideally with experience in income generation. You must work well under pressure in a complex, multi-national, culturally diverse environment. As a Trust &amp; Foundations Manager you will have demonstrable success in storytelling, relationship management and raising significant philanthropic gifts. Confident and credible you will have knowledge and understanding of how to identify, cultivate, solicit and steward UK and International Trusts &amp; Foundations For an informal chat about this post, please get in touch with Rhiannon Nolan at <a href="mailto:rew68@bath.ac.uk" target="_blank">rew68@bath.ac.uk</a>. However, please ensure you submit your application through our website. What we can offer you:<ul><li>a very generous employer contributory pension scheme</li><li>generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance</li><li>we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements</li><li>an excellent reward package that recognises the talents of our diverse workforce</li><li>a wide range of personal and professional development opportunities </li><li>a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance , Visa Reimbursement , Interest-Free Loan . Find out more about our benefits .</li></ul>We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award . We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We are very proud to be an autism friendly university and are an accredited Disability Confident Leader ; committed to building disability confidence and supporting disabled staff . Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information. Email details to a friend Further details: <ul> <li> Job Description &amp; Person Specification </li> </ul><ul><li> Terms and Conditions of Employment </li></ul>We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.

Trusts and Foundations Manager

The role All University of Bristol students, whether they live in university or privately rented accommodation, are part of the local community. We take great pride in the value our students bring to the city through their voluntary activity, collaborative initiatives and enrichment of the diversity and culture that makes Bristol special. The University also recognises there can sometimes be challenges in terms of integrating students into a residential community, particularly as many are living independently for the first time. In response, the Community Liaison Office operates a range of proactive educational and reactive disciplinary measures to help students acclimatise to independent living outside of university halls, with the aim of ensuring they can integrate harmoniously into their chosen residential neighbourhoods. The Community Liaison Coordinator will be a pivotal role helping to ensure the University maintains good community relations with its neighbours. Working closely with the Community Liaison Officer, UWE Bristol, Bristol City Council, Avon &amp; Somerset Police, and Bristol Waste Company, the role will help ensure the smooth functioning of the Community Liaison Office, providing administrative support, acting as a `first point of contact` for community complaints (primarily poor waste management, excess noise and general anti-social behaviour), engaging students and local residents to promote positive behaviours, and supporting the progression of disciplinary investigations to resolve issues. What will you be doing? <ul><li>Providing an excellent customer service to residents and other stakeholders engaging with Community Liaison Office.</li><li>Operating a complaints and disciplinary process in collaboration with the Student Resolution Service.</li><li>Supporting the Community Liaison Office to develop and maintain good relations with local stakeholders and groups.</li><li>Providing general administrative support, including maintaining records of meetings, complaints received and outcomes, producing reports within legislative requirements e.g., GDPR.</li><li>Engaging with students living in the community, providing proactive advice and support, raising awareness of misconduct allegation and collating evidence to inform potential disciplinary action.</li><li>Liaising with local partners (e.g., residents` groups, Bristol City Council, UWE Bristol) to support the work of the office.</li><li>Providing secretariat duties for the Bristol Student Community Partnership and other forums.</li><li>Recognising when students are in need of wellbeing support and refer them to the relevant support services in the University.</li></ul>You should apply if <ul><li>Experience of complaint handling.</li><li>Excellent customer service, interpersonal and de-escalation skills.</li><li>Experience of team administration.</li><li>Excellent standard of written correspondence.</li><li>Good IT skills sufficient to operate internal systems, manage own correspondence and ability to access, update, analyse and create reports from information held on a database.</li><li>Experience of working with young people, ensuring their welfare is the primary concern.</li><li>Ability to work on own initiative and unsupervised.</li></ul>Additional information For informal queries about the role, please contact Rebecca Funnell - <a href="mailto:rebecca.funnell@bristol.ac.uk" target="_blank">rebecca.funnell@bristol.ac.uk</a> Contract type: Open ended / Full time Work pattern: Open ended / Full time Grade: F Salary: £27,344 - £31,387 per annum School / Unit: Strategic Communications &amp; Marketing Division Shift pattern: Monday to Friday This advert will close at 23:59 UK time on Sunday 26th January 2025. Interviews are expected to take place w.c 3rd February 2025. Our strategy and mission We recently launched our strategy to 2030 tying together our mission, vision and values. The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives - particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.

Community Liaison Coordinator

Job description Full Time, Permanent Location: Based at 100 Temple Street and working with households across Bristol. We want to hear from you! The Housing Options Service is recruiting to fill pivotal roles. We are redesigning in our service and investing in it, to: <ul> <li> Increase our success in preventing homelessness. </li> <li> End our use of hotels and shared temporary accommodation for families. </li> <li> Improve move on from Temporary Accommodation. </li> <li> Reduce our use of and spend on Temporary Accommodation. </li> </ul>The Move On Team is a newly established Housing Options Team, to include: <ul> <li> 7 Move On Officers </li> <li> Housing Support Register experts </li> <li> A Priority Move On Scheme function </li> <li> A Team Leader, who will supervise your work and the development of the team. </li> </ul>The cost of emergency and temporary accommodation is a significant financial challenge for the council; and it is good practice to engage fully with our clients to ensure the best and quickest move on options for them, fully documenting all casework and providing a positive handover to their new housing providers. You will manage a caseload of households, working directly with them to provide face-to-face, telephone and written support, information, advice and encouragement to ensure that they have active move on plans and that their Personal Housing Plans are updated and actioned until successful move on is achieved. In this role, your work will identify solutions for households with low incomes and/or debts, aiming to reduce or remove these barriers to move on. Another area of focus will be providing clear advice about the risk of refusing accommodation offers, the limitations of rehousing via the council's Choice Based Lettings Scheme; and alternatives, such as private renting and options outside of Bristol. As part of a team, you will build strong relationships with a range of external services, to gather collective knowledge and apply it to maximise successful move ons and tenancy sustainment. Internally, the Move On Team is a close ally of the Homelessness Prevention, Emergency Accommodation and Private Renting Teams. We very much welcome your interest and application for this post. Please note that this role is subject to an Enhanced DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. If you would like to discuss the role informally, please contact Clare Savill: <a href="mailto:Clare.Savill@bristol.gov.uk" target="_blank">Clare.Savill@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Homelessness Move On Officer x5

New! Partner | Social Housing TSR Legal are working with a leading UK law firm in their search for an experienced Social Housing Development Partner to join their fast growing Bristol office. The national Social Housing team pulls-together specialists from across the firm with particular expertise in this sector. They provide a full service offering for social housing clients by delivering seamless, sector-focussed advice across a wide range of legal areas, including corporate and commercial, planning and environment, procurement, development, construction, commercial property, finance, charging, sales, governance, renewable energy, housing and asset management, employment, property and commercial litigation. The firms Social Housing team and Social Housing team are ranked in the national tables by the Chambers and Legal 500 directories. The national Development team has extensive experience of advising on large scale development and regeneration projects in the social housing sector, including site acquisition, joint venture, strategic land and collaboration agreements, options, conditional purchase agreements and disposal. They are experienced in disposals of both vacant and tenanted stock and stock rationalisation. About you: You will have delivered development services project transactions on time and on budget, advising on all aspects of land acquisitions, site assembly and stock rationalisation. You will have a track record of working collegiately and successfully within the social housing sector. You will need to be confident and have a good track record in developing and maintaining strong and long lasting client relationships. The team is unique in its ability to provide a full, national range of services to the sector, from several offices across the UK so you will have plenty of support and resources on hand. This is a key role offering a strong partnership potential, high levels of autonomy and client focus as well as an excellent competitive rewards structure. This is a standout position for a Partner to join this Top 60 national practice in their buzzing Bristol office. Apply now for immediate consideration or feel free to give Rob a call at TSR Legal on 02920 388100 for a confidential conversation or direct to <a href="mailto:rob@tsrlegal.co.uk" target="_blank">rob@tsrlegal.co.uk</a> in total confidence.

New! Partner | Social Housing

Job Description About the Role We have an exciting opportunity for a part time Independent Living Advisor to join our team on a permanent basis covering our schemes in Bath. The successful candidate will work Monday - Friday 9:00am - 3:00pm and will be working across our 3 sites Chelscombe, Church Street and Chelwood Drive in Bath. You will need to hold a Full UK Driving Licence and have access to own vehicle. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities per their tenancy agreement. You will also assist customers in accessing correct housing benefit assistance or financial advice to pay rent/service charges, and complete referrals for assistive technology, aids and adaptations which will help to maintain customer independence. You will carry out periodic site inspections and tests to ensure the scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance. What we're looking for: <ul> <li>Previous experience of working in an advisory role supporting the elderly and vulnerable with a proven ability to foster a spirit of co-operation and a sense of independence within this group.</li> <li>Demonstrable commitment to Equality and Diversity.</li> <li>Ability to adapt communication style to suit individual needs or when explaining technical information.</li> <li>Previous experience in carrying out administrative work including numeracy work.</li> <li>Ability to work on own initiative and as part of a team.</li> <li>Good verbal and written communication.</li> <li>Good knowledge of Microsoft Office.</li> <li>Full UK Driving Licence and access to own vehicle.</li></ul>If you're interested in joining us and would like to apply for this role, we would love to hear from you! Please note: This role is subject to a basic DBS check which will be provided by The Guinness Partnership. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. Our Care &amp; Support Service helps vulnerable people live as independently, happily, and healthily as possible, specialising in services for older people and people with learning and physical disabilities. Our aim is to improve people's lives and create possibilities for them. We make a difference by listening and responding to our customers' needs. We strive to be a great place to work, with employees who are passionate about what they do. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Independent Living Advisor

Job description Full Time, Permanent Location: Move On Team Based at 100 Temple Street and working with households.The Housing Options Service is recruiting to pivotal roles in our service. We are redesigning and investing in our service to: - Increase our success in preventing homelessness. - End our use of hotels and shared temporary accommodation for families. - Improve move on from Temporary Accommodation. - Reduce our use of and spend on Temporary Accommodation. The Move On Team is a newly established Housing Options Team, including Move On Officers, Housing Support Register Co-ordinators, a Priority Move On Scheme function and a Team Leader, who will supervise your work and the development of the team. The cost of emergency and temporary accommodation is a significant financial challenge for the council. You will join us at a time of huge positive change as we redesign our Housing Options service. The Housing Support Register Co-ordinator ensures that we can nominate daily to much needed vacant accommodation in our commissioned high support services, services there to assist those in greatest need of high support accommodation, so that clients can move in on the same day. On a daily basis you will monitor vacancies in our support services. To do this, you will need to maintain and develop positive working relationships with a range of internal and external service providers. In particular, work closely with staff responsible for co-ordinating access to non-commissioned accommodation to ensure the most effective use of accommodation and support services for homeless clients Our daily working tool is the Housing Support Register, making best use of our Trusted Assessment to share key support needs to all our Housing Providers, if you have not used this before, please don't worry full training and insight will be part of your induction. If you are a strong communicator, with an understanding of homelessness and you can work at pace daily to ensure no-one is left without accommodation, this is a role you can excel in. As an authority we offer a generous leave allowance of 25 days pro rata. You will be able to work from home for the role, however we would like you spend some days in the office environment, certainly more days during your induction programme. Please do read the job description and person Specification attached, but most importantly do take time to look at our "Day in the life of a Housing Support Register Coordinator". The previous post holder has given a unique insight into their daily tasks. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. If you would like to discuss the role in greater detail please contact Fiona Beard, Senior HSR Co-ordinator, at <a href="mailto:fiona.beard@bristol.gov.uk" target="_blank">fiona.beard@bristol.gov.uk</a> , or Ruth Williams-Madden, Team Leader, at <a href="mailto:ruth.williams2@bristol.gov.uk" target="_blank">ruth.williams2@bristol.gov.uk</a> We would like to hear from you. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people and Black and racially minoritised candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

Housing Support Register Co-ordinator

Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role As an Estate Officer you will promote a safe and secure living environment for our customers, in line with Health and Safety law and Living+ policies. This role does include some hands on tasks such as painting and decorating of communal areas and properties, low level repairs and maintenance and the arrangement of rubbish/ fly tipping to be removed. You will also assist in the management of our properties and its surrounding areas, carry out tenancy change visits and conduct thorough inspections of our properties. You will ensure any cleaning, grounds maintenance and other maintenance issues are dealt with promptly, liaising with relevant departments and our partner agencies. You will encourage a rapid response to vandalism, graffiti and litter ensuring these are reported to the relevant team or in some circumstances you will deal with these issues yourself. The role is an agile role however travel to our 12 sites around Bristol. The role is also part time 24 hours and is flexible on when the individual would like to do these hours. For more information please download our job profile available on our website. More about you Are you looking for a role that you can make a difference and be outdoors in the local community? Do you have experience working with people and developing them and their future? You will have experience working with people in a community based role and demonstrate a thorough understanding of their needs. You will work closely with all of our customers and internal staff therefore strong communication skills and a great attitude are essential for this role. You should have experience working within a busy role and you should have a proven ability to prioritise your work load and work under pressure. You must also have access to your own vehicle and hold a full driving license in order to be considered for this role. The benefits Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> <li>Pension with matched contributions up to 7%</li> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave</li> <li>Cashback plan for healthcare costs - up to £500 saving per year</li> <li>A bonus scheme for all colleagues at 2%</li> <li>Training and development</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

Estate Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our William Court development based in Downend, Bristol. Built in 2011, William Court is a Retirement Living development that consists of 37 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 30 hours per week - Monday to Friday. Hourly rate: £21,490.34 per annum Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

10 Jobs in Bath, UK