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The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our Wolsey Place development based in Hailsham, East Sussex. Built in 2016, Wolsey Place is a Retirement Living development that consists of 39 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 25 hours per week - Monday to Friday. Salary: £13.77 per hour, plus benefits Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

12th November, 2024 Job Title: Community Engagement Officer Location: Chatham Sector: Social Housing Salary: £30,000 - £35,000 per annum Description: Our client is seeking a proactive and community-focused Community Engagement Officer to join their social housing team in Chatham. In this role, you will be instrumental in building strong relationships with residents, gathering valuable feedback, and organizing events and initiatives to foster community spirit and improve resident satisfaction. Key Responsibilities: <ul> <li>Act as a liaison between residents and the housing team, ensuring resident needs and concerns are understood and addressed.</li> <li>Conduct regular engagement sessions to gather feedback on services and identify areas for improvement.</li> <li>Organize and coordinate community events and programs to strengthen community bonds and promote resident well-being.</li> <li>Collaborate with local organizations, social services, and other stakeholders to provide resources and support for residents.</li> <li>Prepare reports and presentations to communicate feedback and recommendations for enhancing community engagement.</li> </ul> Requirements: <ul> <li>Experience in community engagement, social housing, or a related field.</li> <li>Strong communication and interpersonal skills with a passion for working with diverse communities.</li> <li>Proven ability to organize events and manage projects.</li> <li>Ability to work independently and as part of a team to drive positive change.</li> <li>Familiarity with social housing operations and resident services is a plus.</li> </ul> This role offers a rewarding opportunity to make a tangible difference in the community by enhancing resident satisfaction and fostering a positive living environment. If you're passionate about social impact and community building, we'd love to hear from you!

Community Engagement Officer

11th November, 2024 Job Title: Resident Services Coordinator Location: Maidstone Sector: Social Housing Salary: £32,000 - £37,000 per annum Description: Our client is seeking a Resident Services Coordinator to enhance the tenant experience within their social housing properties in Maidstone. This role involves managing resident services, coordinating maintenance requests, and developing community programs to ensure a supportive and responsive living environment. Key Responsibilities: <ul> <li>Act as the primary contact for residents, addressing inquiries, concerns, and service requests.</li> <li>Coordinate maintenance requests, liaising with contractors and ensuring prompt, high-quality responses.</li> <li>Organize and manage community programs aimed at fostering tenant engagement and support.</li> <li>Ensure high levels of tenant satisfaction by consistently addressing feedback and implementing improvements.</li> <li>Maintain records of interactions and services provided to ensure accountability and service quality.</li> <li>Collaborate with housing management to develop strategies that support tenant well-being and community cohesion.</li> </ul> Requirements: <ul> <li>Previous experience in social housing, customer service, or a related field.</li> <li>Excellent interpersonal and communication skills, with a strong commitment to customer service.</li> <li>Strong organizational skills and the ability to manage multiple priorities.</li> <li>Familiarity with social housing policies and procedures is advantageous.</li> </ul> This role is ideal for a community-focused professional who is passionate about enhancing resident services and creating a positive environment in social housing. Join a dedicated team and make a real difference in the lives of tenants!

Resident Services Coordinator

The vacancy Hours: 35 hours per week Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing</li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people</li> <li>Experience of Housing Management &amp; Maintenance</li> <li>Experience of Housing aid and advice</li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information</li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths</li> <li>Substantial administrative experience</li> <li>Sound knowledge of Health and Safety legislation</li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations</li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme</li> <li>Holiday pay</li> <li>Holiday purchase scheme</li> <li>Occupational Sick Pay</li> <li>Occupational Maternity/Paternity Pay</li> <li>Health Cash Plan</li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure)</li> <li>Income protection</li> <li>Eye care vouchers</li> <li>Car lease scheme</li> <li>Cycle to Work scheme</li> <li>Employee Assistance Programme</li> <li>Support to progress and develop</li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications 5 December 2024 Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

Housing Manager

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the Hastings and East Sussex area. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Hastings, Sussex. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: Wednesday 20th November 2024 at 23:59pm About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Salary: £12 per hour Contract type: Casual Working pattern: Casual. Flexible range of shifts; the hours can include evenings, weekends and bank holidays. Closing date: 20 November 2024 Interview date: Please note this is a rolling advert; applications will be reviewed regularly, and suitable applicants will be invited to attend interviews on a rolling basis. How to apply: Job Application | YMCA Downslink Group (healthboxhr.com) Who to contact if you have a query: <a href="mailto:Recruitment@ymcadlg.org" target="_blank">Recruitment@ymcadlg.org</a> Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health. Looking to join a friendly, dedicated and welcoming team to make positive changes in young people's lives? Our Bank Support Worker roles are similar to our Support Workers roles, but they work on a more flexible, temporary basis - so if you don't want to commit to a regular working pattern and prefer to pick up shifts that work for you, when they are available, this role is for you. It's also a great way into the organisation and can be a stepping stone into other roles. <ul> <li>We are looking for Supported Housing Bank Support Workers to join our team at Hastings Foyer supporting 47 young people aged 16-25 to alleviate the risk of or impact of homelessness.</li> <li>The service is staffed 24 hours a day with a support team, night team and management based onsite.</li> <li>The service aims to support residents into independent accommodation through life skills support.</li> <li>Situated in the middle of Horsham, the project has strong links with and contributes to the local community.</li> </ul>In this rewarding role you will work proactively, creatively and effectively alongside young people to develop their assets and talents and to acquire the skills they need to live independent and fulfilling lives. You will contribute to the smooth and safe running of the services by providing consistency and reliability. ABOUT YOU <ul> <li>We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself</li> <li>You will ideally have experience of working with a similar client group and a good understanding of the key risks, challenges and opportunities for young people.</li> <li>You will be able to inspire and work proactively with young people to develop their talents and achieve the skills they need to maintain their lives independently.</li> <li>An excellent planner and organiser, you will be able to manage lots of tasks at the same time and keep appropriate records.</li> <li>Furthermore, you will be able to build strong relationships with other members of your team and will make sure that handovers are robust and clear.</li> </ul>Successful candidates will already have the right to live and work in the UK An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. We encourage applications from people from all sections of the communities that we serve. Accessibility - If you require assistance or have questions regarding the application process, please contact us. If you require these documents in another format, please let us know. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure (including the Children's barred list and the Adults' barred list) via the Disclosure and Barring Service (DBS). <ul> <li> Application pack [pdf]</li> <li> Job Profile [docx]</li> </ul> Additional Information Your starting salary will be pro rata if the above position is part-time or term-time only.

6 Jobs in Battle, UK