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<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAfxBMvUrDFPEYQs5Os19T9MVhxMC785e9bqRWGLXaJNefGhibs2SdtHVf8Xl72YUT" target="_blank">Housing Income Manager Role Profile.pdf</a>&nbsp;(Role Profile - please note that for advertising purposes the role is known as Housing Income Manager but within the business the role is known as Customer Account Manager)&nbsp;&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:&nbsp; Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…&nbsp;Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Income Management Team at L&amp;Q:&nbsp;This is a really exciting time to join the Income Management Team as you will play a pivotal role in the reshaping and transformation of this team. If you are a problem solver, who is committed to driving results and have&nbsp; analytical mindset then this is the role for you.&nbsp;&nbsp;As a Housing Income Manager, you’ll lead a team of 5–10 income professionals managing a portfolio of up to 20,000 customer accounts and arrears worth more than £8million.&nbsp;You will take a proactive approach to enhancing performance along with an innovative mindset to drive continuous improvement and introduce more effective ways of working.&nbsp;&nbsp;As the Housing Income Manager you will take full responsibility for effective and proactive management of all tenancies within your Team, prioritising Highest Top Debt Arrears accounts on your team, working collaboratively with different business areas to ensure to drive the progression of the case through to resolution.&nbsp;If this sounds like you, we would love for you to apply!&nbsp;Your impact in the role:&nbsp;<ul><li>Lead and develop a high-performing income recovery team </li><li>Oversee arrears from early intervention to enforcement </li><li>Build strong partnerships with internal and external stakeholders </li><li>Use data to drive decisions and improve outcomes </li><li>Shape the future of income services through transformation and innovation&nbsp;</li></ul>What you'll bring:&nbsp;<ul><li>Strong leadership and housing income recovery expertise </li><li>Knowledge of Housing Law, Welfare Reform, and legal processes </li><li>Analytical mindset and excellent communication skills </li><li>Confidence to lead through challenges and drive results&nbsp;</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>&nbsp; &nbsp;About L&amp;Q:&nbsp;We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. &nbsp;250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.&nbsp; &nbsp;&nbsp;At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. &nbsp;&nbsp;L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.&nbsp; We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.&nbsp; Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more.&nbsp;&nbsp;At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. &nbsp;&nbsp;Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ&nbsp;

Housing Income Manager

&nbsp;<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAIkbV/g68z/JAZ1M5kmEtDEuyFDuQIfFLEUJNIJmPsrJtWX9/p56jKT7FICrVOnZy" target="_blank">Senior Housing Income Officer - Role Profile.pdf</a>(Role Profile - please note that for advertising purposes the role is known as Senior Housing Income Officer but within the business the role is known as Senior Customer Account Lead)&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:&nbsp; Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…&nbsp;Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. &nbsp;Join our Income Management Team at L&amp;Q:&nbsp;Our Income Team play a vital part in reducing arrears, sustaining tenancies and maximising income. As a Senior Housing Income Officer you will bring your experience in income collection and arrears management to a role where no two days are the same.&nbsp; &nbsp;You’ll manage a busy caseload of rent accounts, working with residents to agree payment plans and provide support, while also preparing cases for court and ensuring compliance with legal protocols. This is a fast-paced, high-volume role where your decisions directly impact residents and help reduce arrears.&nbsp;If this sounds like you, we would love for you to apply! &nbsp;Your impact in the role:&nbsp;<ul><li>Manage accounts from the start of tenancy through to enforcement action, including preparing and referring cases for court. </li><li>Work proactively with residents to agree tailored payment plans, provide support referrals, and help sustain tenancies. </li><li>Handle a high volume of inbound and outbound calls in a fast-paced contact centre, alongside written communication. </li><li>Make confident, informed decisions to progress cases in line with L&amp;Q’s Income Collection policies and pre-court protocols. </li><li>Demonstrate resilience and empathy, balancing supportive engagement with firm action to reduce arrears. &nbsp;</li></ul>What you'll bring:&nbsp;<ul><li>Experience of debt recovery and managing cases through the full arrears lifecycle, including legal protocols. </li><li>Strong analytical and decision-making skills, with the ability to calculate payments accurately and act decisively. </li><li>Excellent communication and negotiation skills, with proven experience of handling sensitive customer situations. </li><li>Outstanding organisation and time management skills to meet KPIs and multiple deadlines. </li><li>A collaborative approach, working effectively with colleagues, residents, and external partners to deliver solutions. &nbsp;</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>&nbsp;About L&amp;Q:&nbsp;We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. &nbsp;&nbsp;250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.&nbsp;At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. &nbsp;L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.&nbsp; We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.&nbsp; Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. &nbsp;&nbsp;At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.&nbsp;Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!&nbsp;#TJ&nbsp;

Senior Housing Income Officer

Due to internal movement within the service, we're excited to offer opportunities for passionate individuals to join our team as Homelessness Prevention Officers. We have two permanent positions available and one 12 month maternity cover position available. In this vital role, you will provide comprehensive housing advice across a range of options, including private rentals, owner-occupied properties, and social housing allocations. You'll play a key part in preventing homelessness through early intervention, mediation, and proactive casework. We're looking for someone who is: <ul><li>Passionate about making a real difference in the lives of people facing homelessness.</li><li>Proactive and able to manage their own caseload effectively.</li><li>Knowledgeable, with a strong understanding of housing and homelessness legislation, including the Homelessness Reduction Act 2017 and Children Act 1989.</li><li>Creative and solution-focused, with excellent written and verbal communication skills.</li><li>Experienced in building and maintaining strong working relationships with partners and stakeholders.</li></ul>You'll be responsible for investigating homelessness applications and making decisions in line with current legislation. A commitment to ongoing learning and participation in relevant training is essential. If you're enthusiastic about what we do and have the skills we're looking for, we'd love to hear from you. For an informal discussion about the role, please contact: Zoe Sutcliffe 01706924448 <a href="mailto:zoe.sutcliffe2@rochdale.gov.uk" target="_blank">zoe.sutcliffe2@rochdale.gov.uk</a>. How to Apply: Please complete the application form, clearly demonstrating how you meet the criteria outlined in the person specification attached below. Additional Information: The Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff to share this commitment. Appointment to this post is subject to an enhanced Disclosure and Barring Service (DBS) check. Internal RBC applicants: If applying for a temporary post, please seek secondment approval from your Service Director (or nominated representative) before submitting your application. Unfortunately, we are unable to offer sponsorship for this role.

Homelessness Prevention Officer

Are You a Different Kind of Support Worker? If so, then this post could definitely be for you! Our Story: Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports. Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It's an exciting time to join us as we develop new policies and transform the way people access services. We are immensely proud that when asked what's great about working for Halton, the most popular response from our workforce has been 'our colleagues'. Our Team: Halton Supported Housing Network is a group of 19 houses across Runcorn and Widnes, providing accommodation and support for adults with learning and physical disabilities in the community. We are putting people first and focusing on what people with a disability can do as oppose to what they cannot; supporting people in such a diverse way is one of the main reasons why Halton Supported Housing Network has won national awards. We believe that people with a disability should be the drivers in their lives not the passengers; therefore, person centered support workers need to support and engage people to take the lead in living in their own homes. The service has multiple vacancies for committed individuals to act in the capacity of Support Worker, promoting people with disabilities to engage in all aspects of their daily living and linking into meaningful opportunities within their local community. Hours: various hours available ranging from 6 hours to 37 hours per week, so whatever your situation we feel we could have the right position for you, to enable you to enjoy a positive work/life balance. Your Contributions: • Supporting individuals to live independently in their community • Administer, record and store medication according to HBC medication policy • Ensure all persons are safeguarded and are always supported according to their individual support plans . • Complete all relevant documentation clear and concisely • Be open , honest and transparent at all times The ability to drive and be flexible at all times is desirable. The role will include working alongside people who at times can display behavior that can be challenging. Ideally, but not essential you will have NVQ qualifications in Adult Social Care and experience in working with Physical disabilities and being able to undertake personal care is also essential. This is a lone working post, and you should therefore be comfortable working on this basis. This is a challenging but extremely rewarding role which, working on a Rota basis, may include work at weekends, bank holidays and some sleep-in duties. Additional enhancements for unsociable hours worked are payable. Our Offer: Aside from working with a great team, our employees have access to a fantastic range of benefits, including: • A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service • Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions • 3 x Salary Life Cover via Local Government Pension Scheme • Investment in your personal development • Free Car Parking at HBC sites • Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme Next Steps: At Halton Borough Council, we want all our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Emma Berrington on 0151 5116965. <a href="mailto:Emma.berrington@halton.gov.uk" target="_blank">Emma.berrington@halton.gov.uk</a> Interviews are expected to take place week commencing 17th November 2025. At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you - <a href="mailto:resourcing@halton.gov.uk" target="_blank">resourcing@halton.gov.uk</a> Please refer to the attached Job Profile for further information about the role and our values. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you're interested, please complete your application as early as possible. We look forward to receiving your application! Salary range <ul><li>£24,796 - £25,185 per year</li></ul>

Support Worker - Halton Supported Housing Network

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Warrington service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team. We have an exciting opportunity for a Recovery Coordinator to join our Open access and Duty Team who has the skills and experience to carry out the comprehensive assessments and highlighting risk and needs of all those new to treatment, using trauma informed principles and tools. Assessments will take place at the office base or off site in domiciliary or peripatetic settings as required. Location: Warrington Hours: full time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 dependent on experience, (based on full time working hours, pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Work assertively visiting local hostels, community venues and partner organisations,Warrington Hospital and Warrington Probation for example.</li><li>Support the daily delivery of an open access walk in assessment service, as well as planned appointments for assessment</li><li>Use Trauma informed principles and practices as part of the assessment process</li><li>Carry out dry blood spot testing (DBST) as part of the assessment process </li><li>Encourage and sign post service users toward the individual placement support scheme (IPS) for employment opportunities as appropriate</li><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Please reflect the attached Job Description and Person Specifications in your application. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Tracy Marie Ibell | <a href="mailto:Tracy.ibell@cgl.org.uk" target="_blank">Tracy.ibell@cgl.org.uk</a> | 07435982252 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Introduction Job Title: Tenancy Management Officer Salary: £28,000 - £30,395 Contract: Permanent Location: Regional Worker (Lancashire) Weekly Hours: 35 So.... What is this role exactly? We have an exciting opportunity for a Tenancy Management Officer to cover areas in and around the Rosendale, Burnley, Preston, and Fylde area. What will my working week look like? You will live locally in or around East Lancashire, to be able to cover your patch. You will also need to be based within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses when needed. What will I be responsible for doing? First and foremost, you will be working independently, taking the lead on the delivery of a first class, end-to-end customer focused tenancy management service. One of the great things about this role is you will have the flexibility to manage your own diary, choose a suitable working location that works for you and your customer base and be able to influence how our estates and neighbourhoods look and feel. It's a very rewarding and exciting time to join Your Housing Group! And what would make me stand out from the crowd? To be a successful as a Tenancy Management Officer here at YHG, you will have... • Knowledge of the legal and regulatory framework of social housing and property / tenancy management • Good knowledge of best practice in safeguarding adults and safeguarding children • A good level of understanding of Housing Management and relevant Housing services Ideally, you will... • Have a passion for delivering consistently high levels of customer service and making a positive difference to our customers lives. • Be a real team player, working closely with colleagues within your own team and cross department decisions. This role is really suited to someone who likes to lead, drive and deliver results that will improve Your Housing Group's vision of being a sector leading landlord and one that really values its staff and customers as it's number one priority. If you feel this could be the right role for you, we would love to hear from you! Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. That all sounds great, what's in it for me? In return we offer £28,000 - £30,395 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group's career's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. Additions As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. Closing Date: Friday 31st October 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1

Tenancy Management Officer

A bit about the role ... We are currently looking for dynamic Resident Liaison Officers/ Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across the North West. A bit about us ... Connolly is a leading construction refurbishment and development company, with family values at our core. We operate within the social housing sector, providing holistic housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire What you will be responsible for... <ul><li>Liaising with residents about the works being undertaken on their property</li><li>Contacting neighbourhood housing associations and establishing working relations with them</li><li>Attending and chairing tenant forum meetings to advise tenants of works being carried out</li><li>Monitor customer complaints and resolve any potential issues</li><li>Monitor customer satisfaction</li></ul>Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works. What we'd like from you... <ul><li>Must be an excellent communicator and a natural problem solver with excellent interpersonal skills</li><li>Must be confident polite and courteous when communicating and building relationships with residents, clients, and site operatives</li><li>Must be able to work independently as well as being a team player</li><li>Excellent organisational skills and a strong work ethic</li><li>Good IT skills with competency at Microsoft Word and Excel</li><li>Must hold a full clean driving licence</li></ul>What we'll give you ... This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development. Ready to join Team Connolly? If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.

Resident Liaison Officer

A bit about the role ... We are currently looking for dynamic Resident Liaison Officers/ Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across the North West and West Yorkshire - including Oldham, Rochdale, Bradford. A bit about us ... Connolly is a leading construction refurbishment and development company, with family values at our core. We operate within the social housing sector, providing holistic housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire What you will be responsible for... <ul><li>Liaising with residents about the works being undertaken on their property</li><li>Contacting neighbourhood housing associations and establishing working relations with them</li><li>Attending and chairing tenant forum meetings to advise tenants of works being carried out</li><li>Monitor customer complaints and resolve any potential issues</li><li>Monitor customer satisfaction</li></ul>Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works. What we'd like from you... <ul><li>Must be an excellent communicator and a natural problem solver with excellent interpersonal skills</li><li>Must be confident polite and courteous when communicating and building relationships with residents, clients, and site operatives</li><li>Must be able to work independently as well as being a team player</li><li>Excellent organisational skills and a strong work ethic</li><li>Good IT skills with competency at Microsoft Word and Excel</li><li>Must hold a full clean driving licence</li></ul>What we'll give you ... This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development. Ready to join Team Connolly? If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.

About The Role Working Hours: 35 Hours per week Contract Type: Full-Time, Permanent Additional Payments: Essential Car User Allowance Closing Date: 31 October 2025 Closing time: 11.59pm Interview Method: In Person (Face to Face) This role is subject to - <ul> <li>2 References - where possible we require 3 years' employment history.</li> <li>Essential Car Documentation - This post is a designated Essential Car User. Therefore, you must always hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance.</li> <li>DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.</li></ul>We are seeking a dedicated and proactive Housing Management Officer to join our team in delivering high-quality accommodation and housing management services to homeless households. This is a rewarding opportunity to make a real difference in people's lives while contributing to the wider objectives of the service. Key Responsibilities <ul> <li>Provide effective housing management services and maintain high standards of accommodation for homeless households.</li> <li>Collaborate with tenants and their support workers to address housing-related matters constructively.</li> <li>Work proactively within the team to support service goals and improve outcomes.</li> <li>Share relevant information with colleagues and services to support referral assessments.</li> <li>Monitor tenant compliance with occupancy agreements, house rules, and court orders, and take timely action when necessary.</li> <li>Manage and maximise the collection of rent, utility charges, and other fees; maintain accurate records and report regularly to the Deputy Team Leader.</li> <li>Track Housing Benefit claims and liaise with support workers and Manchester Revenue and Benefits Unit to ensure tenants receive appropriate guidance.</li> <li>Oversee tenancy processes including initiation, management, and termination, and administer Notices to Quit as required.</li> <li>Support tenants and their support workers in tenancy-related planning and decision-making.</li> <li>Coordinate day-to-day repairs, prioritise re-lets, and manage the upkeep of furnishings in consultation with the team and partner services.</li> <li>Promote tenant inclusion, empowerment, and participation in service delivery and community engagement.</li> <li>Champion equality, diversity, and accessibility in all aspects of service provision.</li> <li>Collaborate with internal teams and external agencies to ensure cohesive support planning and service delivery.</li> <li>Welcome new tenants and complete the letting process when required.</li> <li>Maintain clear, professional, and auditable records in line with City Council procedures and financial regulations (training provided).</li> <li>Ensure the health and safety of service users, colleagues, and yourself by adhering to established procedures and managing risks effectively.</li> <li>Contribute to service promotion and performance monitoring.</li> <li>Provide timely and accurate performance reports to the Deputy Team Leader.</li> <li>Engage in personal development and take full advantage of supervision and training opportunities.</li> <li>Uphold City Council policies and actively participate in service improvement initiatives.</li></ul>For an informal discussion about the role, please contact Claire Stansfield at 07940 701663 or [email protected] to arrange a convenient time. About the Candidate We would love to hear from you if you have experience of: <ul> <li>An understanding of the causes and effects of homelessness, and the problems faced by homeless people</li> <li>Ability to work jointly and co-operatively with support workers, service users and other agencies in order to address occupancy issues and help plan support provision.</li> <li>Experience of working with homeless people or working with other vulnerable groups or working in a residential setting.</li> <li>An accountable and responsible team member able to organise, prioritise, take the initiative, work unsupervised and make informed decisions.</li> <li>Ability to read, interpret, explain and implement various policies, initiatives and legislation.</li> <li>Willingness to comply with City Council policies, including Equal Opportunities Policy, Dignity at Work Policy and No Smoking Policy.</li> <li>Must comply with Manchester City Council's service standards including the Staff Appearance standard and promote customer service or quality initiatives</li> <li>Must consent to and apply for an enhanced DBS check</li></ul>The experience below would be beneficial but is not essential: <ul> <li>Ability to collate information and data into reports to assist the team's performance management.</li> <li>Basic Information Technology skills. A basic standard of numeracy, consistent with the ability to calculate rent account balances for example.</li></ul>About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: <ul> <li>We take time to listen and understand</li> <li>We work together and trust each other</li> <li>We show that we value our differences and treat each other fairly</li> <li>We 'own it' and we're not afraid to try new things</li> <li>We're proud and passionate about Manchester</li></ul>Benefits we offer Generous holiday allowance Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. Enhanced parental and carers leave Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events. Brilliant perks Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process <ul> <li>Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.</li> <li>Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.</li></ul>Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below: <ul> <li>Members of the Armed Forces members or veterans</li> <li>Current or former care leavers</li> <li>Have a disability or long-term condition</li> <li>If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme</li></ul>If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: <ul> <li>A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.</li> <li>Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.</li> <li>A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.</li></ul>For more information about the role or any adjustments, email [email protected]. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for. As a guide, these checks may include: <ul> <li>Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK.</li> <li>References: We'll request references from your current and previous employer(s).</li> <li>Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.</li> <li>Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence.</li></ul>These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Privacy Notice

Housing Management Officer

Job Introduction Are You a Different Kind of Support Worker? If so, then this post could definitely be for you! Our Story: Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports. Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It's an exciting time to join us as we develop new policies and transform the way people access services. We are immensely proud that when asked what's great about working for Halton, the most popular response from our workforce has been 'our colleagues'. Our Team: Halton Supported Housing Network is a group of 19 houses across Runcorn and Widnes, providing accommodation and support for adults with learning and physical disabilities in the community. We are putting people first and focusing on what people with a disability can do as oppose to what they cannot; supporting people in such a diverse way is one of the main reasons why Halton Supported Housing Network has won national awards. We believe that people with a disability should be the drivers in their lives not the passengers; therefore, person centered support workers need to support and engage people to take the lead in living in their own homes. The service has multiple vacancies for committed individuals to act in the capacity of Support Worker, promoting people with disabilities to engage in all aspects of their daily living and linking into meaningful opportunities within their local community. Hours: various hours available ranging from 6 hours to 37 hours per week, so whatever your situation we feel we could have the right position for you, to enable you to enjoy a positive work/life balance. Your Contributions: • Supporting individuals to live independently in their community • Administer, record and store medication according to HBC medication policy • Ensure all persons are safeguarded and are always supported according to their individual support plans . • Complete all relevant documentation clear and concisely • Be open , honest and transparent at all times The ability to drive and be flexible at all times is desirable. The role will include working alongside people who at times can display behavior that can be challenging. Ideally, but not essential you will have NVQ qualifications in Adult Social Care and experience in working with Physical disabilities and being able to undertake personal care is also essential. This is a lone working post, and you should therefore be comfortable working on this basis. This is a challenging but extremely rewarding role which, working on a Rota basis, may include work at weekends, bank holidays and some sleep-in duties. Additional enhancements for unsociable hours worked are payable. Our Offer: Aside from working with a great team, our employees have access to a fantastic range of benefits, including: • A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service • Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions • 3 x Salary Life Cover via Local Government Pension Scheme • Investment in your personal development • Free Car Parking at HBC sites • Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme Next Steps: At Halton Borough Council, we want all our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Emma Berrington on 0151 5116965. <a href="mailto:Emma.berrington@halton.gov.uk" target="_blank">Emma.berrington@halton.gov.uk</a> Interviews are expected to take place week commencing 17th November 2025. At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you - <a href="mailto:resourcing@halton.gov.uk" target="_blank">resourcing@halton.gov.uk</a> Please refer to the attached Job Profile for further information about the role and our values. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you're interested, please complete your application as early as possible. We look forward to receiving your application!

Please see attached recruitment pack for job description. How to apply Please complete the attached forms and return with a cover note for the attention of Mr Loftus (Headteacher) to <a href="mailto:admin@sest.pfcmat.org" target="_blank">admin@sest.pfcmat.org</a> by 5pm on 6th November. Interviews will take place week commencing 10th November.

Premises Officer

An exciting opportunity has arisen for a Premises Officer at Birchfield Nursery School from January 2026, sooner if possible pending successful recruitment checks You will be responsible for ensuring that the school premises and its contents are properly maintained, secure, clean and ready for use. We are looking for someone who has: <ul><li>Experience of undertaking minor repairs, maintenance and improvement tasks</li><li>Good organisation skills.</li><li>Basic awareness of Health and Safety</li><li>Willingness to attend training and other learning activities to ensure legislation is adhered to.</li></ul>You will have experience of working within a similar role, preferably within a school environment. <ul><li>Benefits of working for Halton Borough Council include:</li><li>Annual leave entitlement starting at 26 days per annum with incremental increase in line with years of service up to 34 days, excluding bank holidays</li><li>Access to a generous pension scheme administered by Cheshire Pensions.</li><li>Working in a supportive, happy environment</li></ul>For further information on the post and your suitability for this role please contact Martin Gaskell on 07771 977681 or email <a href="mailto:Martin.Gaskell2@halton.gov.uk" target="_blank">Martin.Gaskell2@halton.gov.uk</a> Closing date for Applications: 30.10.25 How to apply Please apply online via the link provided. Please note, we do not accept CVs. Please fully complete the on-line application form. Further information on this vacancy <ul> <li>Cautions and Convictions Flowchart</li> <li>JD</li> </ul>

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace. Come join us and be part of our success. This is a newly created post which will be part of the Council's Adult Social Care services. Adult Social Care services in Knowsley have recently been inspected as Good in all areas by the Care Quality Commission and this post will help strengthen and build upon our strong commitment to early intervention and prevention services by supporting older people and people with disabilities to live independently. This post will require a detailed knowledge of independent living services (such as occupational therapy, the Disabled Facilities Grant programme and telecare) so if this describes you and you are passionate about improving people's lives and enjoy working in a fast pace multidisciplinary environment then you may be the perfect candidate for this role. Closing Date: Wednesday, 29th October 2025 at 23:59pm At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: Verity Price <a href="mailto:Verity.Price@knowsley.gov.uk" target="_blank">Verity.Price@knowsley.gov.uk</a> 07385 945102 We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce. See the benefits of working for Knowsley MBC <a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants. How to apply Your Application Form should be tailored to reflect the competencies within the person specification. Please note if an Application Form does not reflect the person specification it is unlikely to be shortlisted. To upload your Application Form you will need to click on the link below and create an account with Jobs Go Public if you have not already done so. You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.

Independent Living Operational Manager

Contract Type: Permanent Salary: Grade G. SCP 23 £34,434 - SCP 28 £39,152 Hours Per Week: 36hours Base Location: Tameside Housing Advice, Old Street, Ashton-Under-Lyne, OL6 7RL Assessment Date: w/c 10th November 2025 The Role The role of Homeless Prevention Officer is based at Tameside Housing Advice which is the homeless prevention service for Tameside, offering advice, information and housing options for people who are homeless or at risk of homelessness. As a Homeless Prevention Officer you will ensure effective access to housing advice and assistance to prevent or relieve homelessness. You will have a busy and varied workload that will involve completing homeless assessments to proactively determine the duties owed to applicants and prevent homelessness through timely and appropriate actions under the current homeless legislation including developing and managing a Personal Housing Plans. To ensure vulnerable customers are supported with their housing and address their support needs in accordance with the council's policies, relevant agreements and legislation. About You You will be a great multitasker and be able to manage and prioritise a busy workload. You will have the ability to analyse, process and retrieve information via computer records and prioritise complex tasks. Have a high level of customer service skills. Be a team player and be able to build strong working partnerships. It would also be an added advantage if you were able to demonstrate knowledge and understanding of the Housing Act 1996: Part 6 &amp; Part 7 and other relevant regulations and legislation About Us Come shape the future of Tameside with us! Message from Julian Jackson, Director of Place at Tameside Council. "Since joining Team Tameside in September 2022, I've been proud to work alongside a hardworking and passionate team that's making a real difference to our borough. "Our Place Directorate is at the heart of shaping Tameside-covering everything from planning and highways to parks, culture, arts, environmental services, and facilities management. Whether it's keeping our streets clean, improving green spaces, or driving forward exciting regeneration projects, our work makes a direct impact on the lives of residents and businesses every day. ''We've already delivered some amazing projects, like Ashton Old Baths, and are currently working on master plans for our town centres in Stalybridge, Hyde, with projects like Ashton Mayoral Development Zone, and Godley Green Green Garden Village also set to create new homes, jobs and commercial spaces. But it's not just about developments- day to day it's about making sure our core services are modern, efficient, and able to support thriving communities and safeguard our heritage buildings and asssets for the future. To do that, we need passionate people to join us. If you want to be part of a team that's driving real change, improving local services, and shaping the future of Tameside, we'd love to have you on board. Come and be part of something great. Let's build the future of Tameside together!'' At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities. We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do. Our employees' skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria. Our rewards and benefits package can be viewed here For further information about this role please contact the recruiting manager Carol Halton on 0161 342 4352 or <a href="mailto:carol.halton@tameside.gov.uk" target="_blank">carol.halton@tameside.gov.uk</a>

This advert is for two full time vacancies and 1 part time vacancy of 26 hours per week. Please identify on your application which post you are interested in. This is a unique opportunity to join our established temporary accommodation and floating support team. The vacancies have arisen due to staff promotion, and we have a strong senior support team to instil experience in some new officers on the team. Successful candidates will have experience of having delivered support previously ideally in a homelessness setting, however this is not essential, housing and homelessness knowledge can be provided through training. Applicants will need to be able to demonstrate strong organisational skills and a genuine drive to support and motivate people to support themselves. The roles are based in our temporary accommodation units across the borough; you will need to have a full driving licence and a car to facilitate travel; expenses will be covered. The Council offer 26 days a year annual leave rising to 31 after 5 years of service; the Council have a good pension scheme with 23% employer contributions and also a flexible working policy. You will be confident in lone working and have the ability to pull together as part of a team. Any further questions about the positions please contact <a href="mailto:vicky.rhodes@cheshireeast.gov.uk" target="_blank">vicky.rhodes@cheshireeast.gov.uk</a> The successful applicants will work in a small team to deliver support to people in tenancies and temporary homelessness accommodation. To ensure that our temporary accommodation and prevention duties are delivered through a supportive structure. This will be achieved by supporting individuals and families affected by homelessness to achieve and sustain accommodation. PRINCIPAL RESPONSIBILITIES <ol> <li>Provide support - Act as a support worker to a caseload of households, working with them, their other support agencies, accommodation providers and other relevant persons to enable them to settle in, to sustain and where required to promptly move on from accommodation. The households will be based in Cheshire East's temporary accommodation, private tenancies and/ or in social housing tenancies. Supporting tenants/ residents with initial sign up, support planning, set up of bills and benefits and overcoming barriers to sustained accommodation.</li> <li>Record keeping - Ensure that support is recorded, and reviewed, using prescribed support planning techniques; linking in with support services or signposting to appropriate agencies for specialist advice, aiming to sustain accommodation of facilitate timely and planned move on.</li> <li>Income maximisation - Access appropriate funding/ benefits for households in service to ensure that their accommodation is sustained and maintained to a good standard.</li> <li>Multi-agency working - Ensure there is a multi-agency approach to complex cases where the customers support needs are high.</li> <li>Attention to detail - Ensure that the quality of support and recording of support is sound and feeds into investigations and assessments for homelessness applications and discharge of duties in accordance with current legislation.</li> <li>Promote independence - Through support and a multi-agency approach, ensure that households are enabled to achieve independence and receive a good level of physical, emotional, social, and intellectual support. Whilst continually assessing and reviewing risks to yourself, other agencies, other people in the household.</li> <li>Provide tailored support - Adapt to household needs and ensure that the level and frequency of support is appropriate and meets the needs of households in service.</li> <li>Landlord/ provider negotiation - Negotiate with accommodation providers to sustain failing tenancies and work with tenants/ residents to ensure affordability of living expenses, utilities, rent, service charges and other expenditure buy maximising income and facilitating access to benefits.</li> <li>To undertake any other duties as assigned by the Housing Options and Homechoice Manager, within the competence of the post holder and appropriate to the grade.</li> </ol>

Housing Support Officer

<ul><li>Guidance_Notes_Completing_an_Application_Form_Oct_2024</li><li>JD_Social_Housing_Support_Officer</li><li>PSpec_Social_Housing_Support_Officer</li></ul>Please apply online via the link provided. Please note, we do not accept CV's (unless specified on the advert). Please fully complete the online application form. The Strategic Housing and Investment Team are responsible for overseeing Sefton's strategic housing function, including the development and delivery of the Council's Housing Strategy, investment programmes, housing led regeneration, social housing growth, homeless commissioning and social housing allocations. Job requirements: Working as part of a small team, in this role the postholder will provide support to the Social Housing Programme including day to day oversight of services delivered to council tenants, supporting governance and providing finance and administrative support. The post holder will work closely with service providers, particularly the Council's Housing Management Agent who will provide housing management and maintenance services to council tenants. The post holder will be a key point of contact in the council for customer service and engagement ensuring that customers receive the highest quality service for the homes they live in. The post holder will lead on tenant engagement, ensuring tenants are supported in the involvement in the management of their homes working closely and liaising with the management agent. In addition, the post holder will support the management and monitoring of performance, provide project management support for the Social Housing Programme and support with statutory returns. Closing Date 10th November 2025. Interviews will take place for shortlisted candidates at the end of November. Salary range <ul><li>£37,280 - £40,777 per year</li></ul>

Social Housing Support Officer

The Strategic Housing and Investment Team are responsible for overseeing Sefton's strategic housing function, including the development and delivery of the Council's Housing Strategy, investment programmes, housing led regeneration, social housing growth, homeless commissioning and social housing allocations. Job requirements: Working as part of a small team, in this role the postholder will provide support to the Social Housing Programme including day to day oversight of services delivered to council tenants, supporting governance and providing finance and administrative support. The post holder will work closely with service providers, particularly the Council's Housing Management Agent who will provide housing management and maintenance services to council tenants. The post holder will be a key point of contact in the council for customer service and engagement ensuring that customers receive the highest quality service for the homes they live in. The post holder will lead on tenant engagement, ensuring tenants are supported in the involvement in the management of their homes working closely and liaising with the management agent. In addition, the post holder will support the management and monitoring of performance, provide project management support for the Social Housing Programme and support with statutory returns. Closing Date 10th November 2025. Interviews will take place for shortlisted candidates at the end of November. Equal Opportunities EQUAL OPPORTUNITIES Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role. GUARANTEED INTERVIEW SCHEME Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role. How to apply Please apply online via the link provided. Please note, we do not accept CV's (unless specified on the advert). Please fully complete the online application form.

The Strategic Housing and Investment Team are responsible for overseeing Sefton's strategic housing function, including the development and delivery of the Council's Housing Strategy, investment programmes, housing led regeneration, social housing growth, homeless commissioning and social housing allocations. Job requirements: Working as part of a small team, in this role the postholder will provide support to the Social Housing Programme including day to day oversight of services delivered to council tenants, supporting governance and providing finance and administrative support. The post holder will work closely with service providers, particularly the Council's Housing Management Agent who will provide housing management and maintenance services to council tenants. The post holder will be a key point of contact in the council for customer service and engagement ensuring that customers receive the highest quality service for the homes they live in. The post holder will lead on tenant engagement, ensuring tenants are supported in the involvement in the management of their homes working closely and liaising with the management agent. In addition, the post holder will support the management and monitoring of performance, provide project management support for the Social Housing Programme and support with statutory returns. Closing Date 10th November 2025. Interviews will take place for shortlisted candidates at the end of November. Equal Opportunities EQUAL OPPORTUNITIES Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role. GUARANTEED INTERVIEW SCHEME Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role. How to apply Please apply online via the link provided. Please fully complete the online expression of interest. Further information on this vacancy <ul> <li>Guidance Notes - Completing an Application Form</li> <li>Job Description</li> <li>Person Specification</li> </ul>

Social Housing Support Officer (R)

Community Engagement Officer

The vacancy Contract Type: Full Time, Permanent Hours: 35 hours per week, Monday - Friday Closing date: 24th October Interview dates: WC 27th November Are you passionate about building great communities and helping people thrive? Irwell Valley Homes is on a mission to create communities where everyone feels safe, supported, and at home. We're looking for a brilliant Neighbourhood Officer to be the face of our organisation in our communities, building strong relationships with customers and ensuring our neighbourhoods are fantastic places to live. If you're a proactive, solutions-focused individual with a passion for people, this is your chance to make a real difference in people's lives. This isn't just a job; it's a vital role that helps shape the future of our communities. You'll be the go-to person on the ground, helping customers with everything from tenancy issues to community projects, ensuring they have the support they need to succeed. Why you'll love working with us: At Irwell Valley Homes, we're more than just a housing provider. We're a team of dedicated people committed to making a real difference in people's lives. We offer: <ul> <li>A purpose-driven, supportive, and friendly working environment.</li></ul><ul> <li>Excellent opportunities for professional development and growth.</li></ul><ul> <li>A competitive salary and a generous benefits package, including a great pension and well-being initiatives.</li></ul><ul> <li>The chance to be a part of an organisation with a fantastic culture and a powerful social purpose.</li></ul>If you are a highly organised, positive, and professional individual ready to take on a role that is both challenging and incredibly rewarding, we want to hear from you. Join us in our mission to enable people to live well in their home and community. We need people who are / have <ul> <li>Experienced: You have a solid background in a similar role, specifically dealing with anti-social behaviour (ASB), as well as tenancy and neighbourhood issues. You are also skilled at handling challenging situations, complex lifestyles, and engaging with the public.</li></ul><ul> <li>Knowledgeable: You have a good understanding of social housing, housing legislation, GDPR, and Equality, Diversity, and Inclusion principles.</li></ul><ul> <li>Tech Savvy: You are proficient in IT, including Microsoft Office 365 and are able to pick up and learn new systems quickly.</li></ul><ul> <li>Qualified: You hold a valid driving license and ideally have a housing qualification (such as CIH) or are willing to work towards one.</li></ul>Due to the nature of the role you must have a flexible approach to working hours and hold a valid driving license due to the travel involved in the role. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you. #neighbourhoodofficer #ASBjobs #tenancyjobs #neighbourhoodjobs #housingjobs #recruiting #Manchesterjobs The company Irwell Valley Homes is a housing association providing affordable homes and services to over 16,000 people across Greater Manchester and employing over 280 colleagues. We are a charitable, registered provider of social housing and offer homes mainly for social rent, with a small number for affordable rent, market rent and shared ownership. We also provide homes with support for people with dementia, mental health issues, learning and physical disabilities, those who have been made homeless and people affected by domestic abuse. As well as providing homes, we deliver services and support to customers and work in partnership with specialist organisations to help them sustain their tenancies and get on in life. And we engage with customers to shape services and review our effectiveness. How we work Accreditations Good Employment Charter Disability Confident Armed Forces Covenant Living Wage Employer Houseproud

Neighbourhood Officer

The Vacancy <ul> <li>Annual salary of £15,709</li> <li>Fixed term role (12 months)</li> <li>Part time (17.5 hours)</li> <li>Oldham office base, hybrid working</li></ul>Proposed Interview Date: W/C 27th October 2025 The role The purpose of this role is to contribute to the delivery of an effective and efficient lettings service which achieves stated relet times, consistently improving customer satisfaction levels, minimisation of void rent loss, sustainable tenancies, and financial stability of The Regenda Group. You will take a role in ensuring the effective delivery of high quality, value for money, customer focused income &amp; lettings services, ensuring that the customer voice is heard and utilised to deliver positive outcomes. You'll be expected to follow housing policies and procedures effectively and understand the roles responsibilities, ensuring we remain legally compliant, whilst meeting regulatory requirements and the needs of our customers. The customer voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard. The right fit <ul> <li>Experience of working in a similar lettings-based role.</li> <li>Knowledge of social housing regulations would be preferable.</li> <li>You'll have solid ICT skills, experience using Microsoft Office.</li> <li>A customer centric approach with excellent interpersonal and communication skills both written and verbal.</li> <li>You're flexible, resilient and able to manage change.</li> <li>Ability to operate in a fast-paced environment and can adapt to changing priorities.</li> <li>A full UK driving license with access to your own vehicle is essential. </li></ul>Who we are Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our People Services team will review your application and will be in touch shortly. What we offer Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: <ul> <li>A range of flexible working options.</li> <li>27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.</li> <li>6 additional days for volunteering.</li> <li>Up to 9% employer's contribution to the pension scheme (match funded).</li> <li>£250 annual 'Live and Learn' allowance to spend on learning any new skill.</li> <li>Enhanced maternity, paternity and adoption pay schemes.</li> <li>Employee Assistance Programme and health and wellbeing initiatives.</li> <li>A wide variety of exciting learning and development opportunities.</li> <li>Interest free loans to assist with the purchase of computer equipment and travel season tickets.</li> <li>Monthly staff lottery scheme.</li></ul>"We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&amp;Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people. Gallery Previous Next

Lettings Officer

Homeless Assessment and Support Team About the role An exciting opportunity has arisen within the Homeless Assessment and support services by for a Full time Homeless Assessment Officer. The Homeless Assessment and support services team are a dynamic and focused team who seek to provide comprehensive housing advice and interventions to prevent and alleviate homelessness. The post holder will be required to be the first point of contact for customers accessing the service in a number of different ways, this can by direct presentation to the service over the telephone in writing or via our online access portal. A key area of the role is assisting customers with self help and where necessary identifying solutions to housing problems, sourcing and providing Positive prevention outcomes and helping people to secure and sustain suitable accommodation. Homeless Assessment Officers are also required to fulfil the councils Legal Obligations in relation to statutory responsibilities in line with current Legislation and Guidance along with the Councils policy and procedures. This role requires someone who has: <ul><li>The ability to interpret and apply homeless legislation</li></ul><ul><li>Experience of providing housing and homelessness advice along with preventing homelessness. </li><li>Knowledge of the different types of housing options available</li><li>Ability to work flexibly and place the customer at the centre of service delivery</li><li>Working knowledge of Information Technology</li></ul>Normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis. About Bury The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way Benefits of working for Bury Council To hear about the benefits for working with Bury Council, please visit A good employer | greater jobs We support employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. Next steps For an informal chat regarding the role please contact Angela Murphy on 0161 253 7713 or email <a href="mailto:A.Murphy@bury.gov.uk" target="_blank">A.Murphy@bury.gov.uk</a> Interviews will be held on TBC

Homeless Assessment Officer

The Vacancy As part of an exciting expansion within our Housing Department, we're looking for a skilled and motivated Neighbourhood Manager to join Wythenshawe Community Housing Group (WCHG) - The successful candidate will join us in January 2026. This new role forms part of our ongoing investment in neighbourhood services, ensuring we continue to deliver exceptional, customer-focused housing management across Wythenshawe. We'll also be advertising several other roles within the department - so if this opportunity isn't quite right for you, there may be another that's a perfect fit. About the Role Are you a confident and experienced housing professional ready to step into a key leadership position? Do you have a passion for delivering customer-focused, community-led services? As a Neighbourhood Manager, you'll lead and support a team of Neighbourhood Officers and Housing Advisors to deliver exceptional tenancy, estate management and allocations services across a defined locality. You'll work closely with internal colleagues and external partners to champion the customer voice, improve outcomes, and ensure tenancy sustainment, while making sure services remain compliant, accessible, and responsive to local needs. Key Responsibilities <ul> <li>Manage the performance, development and wellbeing of a frontline housing team</li> <li>Lead on service delivery for allocations, tenancy enforcement, anti-social behaviour and estate management</li> <li>Promote tenancy sustainment and community safety through targeted support and intervention</li> <li>Collaborate with teams including Living Well, Income, Property, and Community Development to deliver joined-up services</li> <li>Manage budgets, voids, allocations, and lettings effectively to minimise rent loss and improve satisfaction</li> <li>Use customer feedback and performance data to drive continuous improvement</li> <li>Ensure services meet legislation, regulatory standards, and safeguarding best practice</li></ul>What We're Looking For <ul> <li>Significant experience in housing management, tenancy services or community-focused leadership</li> <li>Proven ability to manage, motivate and develop high-performing teams</li> <li>Strong understanding of housing legislation, safeguarding and tenancy enforcement</li> <li>Commitment to customer engagement, digital inclusion and service innovation</li> <li>Excellent communication, organisational and partnership-building skills</li> <li>Confident working in a fast-paced, collaborative and data-informed environment</li> <li>Flexible and resilient approach with a strong focus on value for money</li></ul>A full UK driving licence and access to a vehicle is essential due to travel between sites. Application Deadline - Sunday 26th October Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait! Why join us? As an Investors in People Health &amp; Wellbeing recognised employer we offer a wide range of benefits such as; <ul> <li>25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*</li> <li>Enhanced leave options for Maternity, Paternity, Adoption &amp; Shared Parental Leave*</li> <li>Enhanced Pension scheme contributions</li> <li>Our Health Care Plan gives you money back for dental, optical, therapy costs and more</li> <li>Subsidised Healthy Living benefits i.e. gym membership or yoga classes</li> <li>Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language</li> <li>Car Lease Scheme, Cycle to Work scheme*</li> <li>Volunteering days in the local community</li> <li>We offer a Salary Sacrifice Pension option*</li></ul>*Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. Awarded 'Investors in People' Health &amp; Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues. Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. Benefits Flexible Working Real Living Wage Westfield Health Training and Development Recognition and Reward Volunteering within the local community

Neighbourhood Manager

The Vacancy As part of an exciting expansion within our Housing Department, we're delighted to announce a number of new Neighbourhood Officer roles at Wythenshawe Community Housing Group (WCHG) - with the successful applicants joining us in January 2026. These new positions form part of our continued investment in neighbourhood services, ensuring we deliver outstanding, customer-focused housing support across Wythenshawe. We'll also be advertising several other roles within the department, so if this opportunity isn't quite the right fit, there may be another that's perfect for you! About the Role As a Neighbourhood Officer, you'll play a key role in providing a high-quality, customer-focused housing management service across your locality. You'll actively engage with residents, spending time out on your patch to understand local issues, build relationships, and make a real difference in the community. Working as part of a supportive team, you'll take ownership of tenancy and estate management within your area, helping to maintain safe, well-managed neighbourhoods where people are proud to live. What You'll Be Doing <ul> <li>Delivering high-quality tenancy and estate management services</li> <li>Managing a defined patch, engaging with tenants, and resolving local issues</li> <li>Handling tenancy changes, allocations, and low-level anti-social behaviour</li> <li>Supporting residents to sustain their tenancies and access wider services</li> <li>Working collaboratively with colleagues and partners to ensure joined-up service delivery</li> <li>Ensuring estates are well-maintained, safe, and compliant with relevant standards</li> <li>Promoting WCHG's values through excellent customer service and community engagement</li></ul>What We're Looking For <ul> <li>Experience in tenancy and estate management within a housing environment</li> <li>Strong communication and problem-solving skills, with a focus on customer care</li> <li>Ability to handle low-level ASB, allocations, and tenancy issues effectively</li> <li>Good knowledge of housing-related legislation and best practice (desirable)</li> <li>A proactive and visible approach to working within communities</li> <li>Confident working both independently and as part of a wider team</li> <li>Excellent organisational skills and attention to detail</li></ul>A full UK driving licence and access to a vehicle is essential due to travel between sites. Application Deadline - Sunday 26th October Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait! Why join us? As an Investors in People Health &amp; Wellbeing recognised employer we offer a wide range of benefits such as; <ul> <li>25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*</li> <li>Enhanced leave options for Maternity, Paternity, Adoption &amp; Shared Parental Leave*</li> <li>Enhanced Pension scheme contributions</li> <li>Our Health Care Plan gives you money back for dental, optical, therapy costs and more</li> <li>Subsidised Healthy Living benefits i.e. gym membership or yoga classes</li> <li>Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language</li> <li>Car Lease Scheme, Cycle to Work scheme*</li> <li>Volunteering days in the local community</li> <li>We offer a Salary Sacrifice Pension option*</li></ul>*Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. Awarded 'Investors in People' Health &amp; Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues. Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. Benefits Flexible Working Real Living Wage Westfield Health Training and Development Recognition and Reward Volunteering within the local community

The Vacancy As part of an exciting expansion within our Housing Department, we're looking for passionate and dedicated Community Safety Officers to join our growing team at Wythenshawe Community Housing Group (WCHG) - with the successful applicants joining us in January 2026. These new roles form part of our ongoing commitment to delivering safer, stronger, and more resilient communities across Wythenshawe. We'll also be advertising several other opportunities within the department, so if this isn't quite the right role for you, there may be another that's a perfect fit! About the Role As a Community Safety Officer, you'll deliver a proactive, customer-focused and effective anti-social behaviour (ASB) and community safety service. You'll take ownership of ASB casework, working with residents, partners, and colleagues across the business to resolve issues, promote community cohesion, and help residents feel safe in their homes and neighbourhoods. You'll work within the framework of housing and ASB legislation, using early intervention and enforcement tools appropriately, while maintaining a strong focus on prevention, support, and tenancy sustainability. Key Responsibilities <ul> <li>Manage a caseload of ASB and community safety cases, ensuring timely and effective resolution</li> <li>Investigate and action complex cases in line with WCHG policies, procedures, and legal responsibilities</li> <li>Use ASB tools and powers to prevent tenancy breakdown and promote tenancy sustainment</li> <li>Work closely with tenants, partner agencies, and community organisations to develop collaborative responses to local issues</li> <li>Ensure all casework is accurately recorded and monitored, maintaining high standards of data quality and confidentiality</li> <li>Contribute to community initiatives that prevent anti-social behaviour and promote resident wellbeing</li> <li>Support WCHG's wider community safety objectives through proactive engagement and partnership working</li></ul>What We're Looking For <ul> <li>Strong understanding of community safety, anti-social behaviour, and tenancy sustainability</li> <li>Proven experience delivering excellent customer service, ideally in an ASB or tenancy management role</li> <li>Experience handling complex cases and using appropriate enforcement or intervention measures</li> <li>Excellent communication and interpersonal skills, with the ability to work collaboratively and professionally with partners and residents</li> <li>Empathy, resilience, and a commitment to achieving positive outcomes for communities</li> <li>Good working knowledge of relevant legislation and best practice in community safety and ASB</li> <li>A housing-related qualification (desirable but not essential)</li></ul>A full UK driving licence and access to a vehicle is essential due to travel between sites. Application Deadline - Sunday 26th October Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait! Why join us? As an Investors in People Health &amp; Wellbeing recognised employer we offer a wide range of benefits such as; <ul> <li>25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*</li> <li>Enhanced leave options for Maternity, Paternity, Adoption &amp; Shared Parental Leave*</li> <li>Enhanced Pension scheme contributions</li> <li>Our Health Care Plan gives you money back for dental, optical, therapy costs and more</li> <li>Subsidised Healthy Living benefits i.e. gym membership or yoga classes</li> <li>Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language</li> <li>Car Lease Scheme, Cycle to Work scheme*</li> <li>Volunteering days in the local community</li> <li>We offer a Salary Sacrifice Pension option*</li></ul>*Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. Awarded 'Investors in People' Health &amp; Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues. Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. Benefits Flexible Working Real Living Wage Westfield Health Training and Development Recognition and Reward Volunteering within the local community

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