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Job Description About the role We're looking for a passionate, place-based leader to take a hands-on role in managing our neighbourhoods and supporting tenants across Cornwall. As a Neighbourhood Housing Manager, you'll lead a team of Neighbourhood Housing Officers within a geographic patch, helping to deliver high-quality tenancy and neighbourhood services that are focused on sustaining tenancies, resolving housing issues, and creating safe, thriving communities. Working closely with your Regional Housing Manager and local partners, you'll be the person who connects people and services, championing tenant voices and making sure our homes and neighbourhoods reflect what matters most to residents. Whether you're responding to safety concerns, tackling anti-social behaviour, or supporting new tenants to settle in, this role is all about building relationships and working collaboratively to provide decent homes and support strong, resilient communities. Join us and help make a lasting impact in Cornwall. Our North-East area covers from central towns of Bodmin to the seaside at Bude, from Launceston and over to picturesque Padstow, Camelford and Wadebridge. Our West area covers homes from Truro and picturesque Falmouth, and over through rural villages to the beautiful coastline around Perranporth and St Agnes. This is your opportunity to think differently, work collaboratively, and be part of something that truly improves lives. About you To be successful, you'll be/have: <ul> <li>Proven experience of leading, motivating and coaching teams to deliver high quality customer-facing services.</li> <li>Evidence of applying technical skills; either landlord and tenant law, housing legislation, anti-social behaviour or equivalent in a similar service, with the ability to solve a problem and find creative solutions to complex issues.</li> <li>A willingness to be a visible leader and positive role model, showing resilience and remaining calm under pressure to make good decisions, juggling changing priorities on a daily basis. </li> <li>Experience of partnership working with internal and external agencies, of obtaining successful outcomes from multi-agency meetings.</li> <li>Ability to manage escalations and complaints in housing or similar service environment, turning difficult conversations around to build positive and trusted customer relationships.</li> <li>A passion for engaging service users, developing plans and leading events which bring us closer to our communities. </li></ul>To find out more about the role and requirements, please view the Role Profile. Our offer to you Salary: £42,964.00 Working Hours: 37 hours per week Contract Type: Permanent Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be: <ul> <li>North East = our main office in Chy Trevail, Bodmin, PL31 2FR</li> <li>West = New County Hall, Truro, TR1 3AY</li></ul>What you'll get from us in return is: <ul> <li>A challenge like no other - Cornwall is unique and so are we!</li> <li>A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years' continuous service) with the option to buy more, family friendly policies, and our flexible approach to work</li> <li>A senior management team who will listen and support you, and encourage your ideas and creative thinking</li> <li>Investment and support in your continuous learning and development</li> <li>Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal</li> <li>And a chance to really make your mark</li></ul>Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role. To apply It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV. The planned closing date for applications is Monday 5 May 2025 (midnight). Interviews are planned for: <ul> <li>Stage 1 (online via MS Teams) - 13 to 15 May 2025</li> <li>Stage 2 (face-to-face) - 20 to 22 May 2025</li></ul>Contact us If you'd like to have a discussion about the role, please feel free to contact us at <a href="mailto:peopleandHandS@cornwallhousing.org.uk" target="_blank">peopleandHandS@cornwallhousing.org.uk</a> or 01872 324 329 Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all! Recruitment Agencies - we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here:<a href="https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/" target="_blank">https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/</a>

Neighbourhood Housing Manager x 2

Homelessness Support Coordinator Application Deadline: 1 May 2025 Department: Resettlement - Truro Employment Type: Permanent - Full Time Location: Truro Reporting To: Iain Inchley Compensation: GBP 29,352 / year Description As a Homelessness Support Coordinator, you will work with individuals who have been rough sleeping or who are at risk of rough sleeping in Cornwall. You will carry out intensive assessments to identify clients' support and housing needs, advocate for them and help them to access the services they need. As part of the Non-Residential team primarily based at the Truro Resource Centre, you will also be expected to provide cover at the Breadline Centre in Penzance when required. Your duties will include the organisation of groups and meetings within the projects, supporting colleagues with assessments and the reconnection of clients to their hometowns, and facilitating the "drop in" sessions provided by the organisation. Whilst you will normally work within the services' opening hours, there will be a requirement for occasional evening and weekend work as directed by the Non-Residential Service Manager. This will include providing support to St Petrocs' emergency "Winter Service" during the colder months. Interviews are expected to take place on Wednesday 7th and Thursday 8th May. Many of our staff work flexibly, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. What you'll be doing. <ol><li>Work with clients to provide an intensive assessment of their social, welfare and housing needs.</li><li>Prepare a comprehensive risk management and support plan with the client to address their needs.</li><li>Locate and provide housing, social and welfare solutions in accordance with the needs assessment.</li><li>Liaise with partner and specialist agencies to enable rough sleepers to access their services (e.g. housing, drug and alcohol, health, welfare rights and legal services).</li><li>Establish a profile of the needs of service users and maintain digital records. This will include keeping accurate file and case notes.</li><li>Negotiate access for clients to any appropriate forms of accommodation and ensure that appropriate support is available.</li><li>Advocate for people sleeping rough in accessing services, including 'reconciliation' work with other agencies.</li><li>Liaise regularly and work closely with partner, voluntary and statutory agencies. This will include housing providers, DAAT, Police, Probation, Job Centre+ and the Benefits Agency and other linked in Support Workers.</li><li>Liaise with "Health for Homeless", primary and secondary health care services including mental health services to ensure that service users receive timely and appropriate services to meet their needs.</li><li>Ensure the needs and requirements of the funding and partner agencies are met.</li><li>Provide a telephone advice service during working hours.</li><li>Assist with building upkeep and maintenance, e.g. undertaking and recording necessary health and safety checks, general cleaning and tidying. </li><li>Support volunteers with receiving and sorting donations of bedding, clothing, and other items.</li><li>Ensure clients are fed by preparing donated food items or making sandwiches.</li><li>Work in other areas of the service as required.</li><li>Attend events as a positive ambassador for St Petrocs, promoting and raising awareness of its services and inspiring existing and potential supporters.</li><li>Carry out any other duties as reasonably requested.</li></ol> Who we're looking for. You'll share our core values: Honesty, Integrity, Equality &amp; DignityYou should have previous experience of working with vulnerable adults, along with a knowledge and appreciation of the many complex issues surrounding homelessness. Importantly, we're looking for someone who passionately believes in our mission of ending homelessness. Homelessness is not an inevitability. It can be solved, and it can be prevented. In addition to the criteria outlined below, this post is subject to successful completion of an Enhanced disclosure from the Disclosure and Barring Service. Due to the nature of our work, you must also have a valid driving licence and access to a vehicle. Essential Criteria <ul><li>Commitment to our services and the people we serve</li><li>Able to follow processes and maintain high standards</li><li>Comfortable working independently</li><li>Ability to work well under pressure and adapt to changing priorities</li><li>Able to manage conflict and challenging behaviour</li><li>Able to relate to and motivate disadvantaged individuals</li><li>Energetic, creative and driven, with a proactive and positive approach</li></ul>What it's like working with us. We know that our staff are at their best when they feel supported, happy, and healthy - at work and at home. To that end, we're pleased to offer the following employee benefits: Family <ul><li>33 days annual leave a year, including bank holidays</li><li>Enhanced maternity, partner, shared parental, and adoption pay</li><li>Paid time off for neonatal care</li><li>Paid time off for IVF treatment</li></ul>Financial <ul><li>Competitive pension scheme</li><li>Long-service awards</li><li>Non-contributory life insurance (up to 3 x basic salary)</li><li>Paid professional subscriptions (where relevant to role) </li></ul>Wellbeing <ul><li>Enhanced sick pay scheme</li><li>Employee assistance programme (EAP) including access to counselling services</li><li>Free eye tests and free vaccinations</li></ul>

2 Jobs in Bodmin PL30, UK