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The Vacancy The Customer Voice Manager will lead and inspire the organisation to deliver an effective, purposeful and inclusive customer engagement approach. They will develop customer insight information to tailor communication and use feedback data to influence and inform decisions. Monitoring customer engagement operations, ensuring the voice of the customer is clear and heard within the organisation and plays a significant part in shaping and improving the design and delivery of current and future services. They will be responsible for developing and maintaining strong relationships with customers, colleagues and other stakeholders to ensure high levels of customer satisfaction and engagement across Estuary. The Customer Voice Manager will support, empower and embed the role of scrutiny across the organisation ensuring our customers our holding our services to account on their performance, culture and values. They will support the Assistant Director of Customer Services for the implementation of the Customer Engagement Strategy to enhance the overall customer experience and meeting the requirements on customer standards around engagement. No day is ever the same, so this role will have a 'can do' attitude and will thrive on performance and positive results. The manager will be adaptable and willing to learn and share knowledge with a range of partners. The successful candidate will also need to have a full UK driving licence and access to a car. If you think this sounds like you and you're ready for a challenge, we'd love to hear from you! For a full breakdown of responsibilities and more details about the skills we're looking for, please see the attached role profile located at the bottom of the advert. This role will be hybrid working with at least two days in the office a week. You would also be expected to work outside of standard office hours occasionally (for customer meetings and events). Please note that this role will close at midday on 28th November. Please ensure that your application is submitted prior to the deadline to be considered for this role. Rewards &amp; Benefits We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities. Values-Based Recruitment Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible. Safeguarding &amp; Recruitment Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs. The successful applicants will be required to provide proof of eligibility to work in the UK. Please note that at this time, we're unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship. Estuary is Inclusive At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage. We always strive to recruit the person most suited to the job, and we welcome applications from people of all backgrounds. Anonymous Shortlisting To further support our aim to be an inclusive employer, we use specific software to remove all person-identifiable information from CVs, including name and dates of employment/education, also date of birth, age and gender where a candidate has included these details in their CV. Your personal details will only be made available to hiring managers if you are selected for interview. Estuary is Disability Confident We're also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will: <ul> <li>Actively seek to attract and recruit people with disabilities</li> <li>Provide a fully inclusive and accessible recruitment process</li> <li>Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy</li> <li>Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job</li> <li>Make reasonable adjustments to support people with disabilities as needed.</li></ul>Accessibility If you are unable to use the online process to apply, please call us on 0300 3045000 to request an application pack in an alternative format. About Estuary Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District. We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes. We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services. We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses. Estuary Benefits Flexible and Hybrid Working Pension Scheme Generous Holiday and Additional Paid Leave Allowances Mental Health Support Portal Healthcare Cash Plan

Customer Voice Manager (Customer Engagement - Social Housing)

Neighbourhood Officer Kent: Covering sites in Swale, Sittingbourne, and Sheerness Up to £37,000 plus paid business mileage Own Vehicle Required Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde's commitment to improving customer service, Building Safety &amp; improving neighbourhoods, we are looking to recruit a number of people into our newly created Neighbourhoods Officer roles. The Neighbourhood Officers goal is to create a secure and comfortable living environment for customers foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities <ul><li>Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.</li><li>Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.</li><li>Provide a proactive front-line service to customers. </li><li>Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.</li><li>Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.</li><li>Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.</li><li>Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.</li><li>Maintain accurate records, documentation, and databases related to property management activities.</li><li>Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.</li></ul>Essential Qualifications and Skills <ul><li>Previous experience within a site-based Neighbourhood or Housing position.</li><li>Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.</li><li>Excellent communication and interpersonal skills for effective stakeholder engagement.</li><li>Attention to detail and ability to maintain accurate documentation.</li><li>Problem-solving skills to address maintenance and tenancy issues.</li></ul>Benefits <ul><li>Great holidays</li><li>Volunteering days off</li><li>35 hour working week (9-5)</li><li>A fantastic pension</li><li>Life insurance</li><li>Cashback on healthcare </li><li>Shopping discounts </li></ul>Diversity and inclusion are integral to the Hyde Group, We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Officer

12th November, 2024 Job Title: Community Engagement Officer Location: Chatham Sector: Social Housing Salary: £30,000 - £35,000 per annum Description: Our client is seeking a proactive and community-focused Community Engagement Officer to join their social housing team in Chatham. In this role, you will be instrumental in building strong relationships with residents, gathering valuable feedback, and organizing events and initiatives to foster community spirit and improve resident satisfaction. Key Responsibilities: <ul> <li>Act as a liaison between residents and the housing team, ensuring resident needs and concerns are understood and addressed.</li> <li>Conduct regular engagement sessions to gather feedback on services and identify areas for improvement.</li> <li>Organize and coordinate community events and programs to strengthen community bonds and promote resident well-being.</li> <li>Collaborate with local organizations, social services, and other stakeholders to provide resources and support for residents.</li> <li>Prepare reports and presentations to communicate feedback and recommendations for enhancing community engagement.</li> </ul> Requirements: <ul> <li>Experience in community engagement, social housing, or a related field.</li> <li>Strong communication and interpersonal skills with a passion for working with diverse communities.</li> <li>Proven ability to organize events and manage projects.</li> <li>Ability to work independently and as part of a team to drive positive change.</li> <li>Familiarity with social housing operations and resident services is a plus.</li> </ul> This role offers a rewarding opportunity to make a tangible difference in the community by enhancing resident satisfaction and fostering a positive living environment. If you're passionate about social impact and community building, we'd love to hear from you!

Community Engagement Officer

11th November, 2024 Job Title: Resident Services Coordinator Location: Maidstone Sector: Social Housing Salary: £32,000 - £37,000 per annum Description: Our client is seeking a Resident Services Coordinator to enhance the tenant experience within their social housing properties in Maidstone. This role involves managing resident services, coordinating maintenance requests, and developing community programs to ensure a supportive and responsive living environment. Key Responsibilities: <ul> <li>Act as the primary contact for residents, addressing inquiries, concerns, and service requests.</li> <li>Coordinate maintenance requests, liaising with contractors and ensuring prompt, high-quality responses.</li> <li>Organize and manage community programs aimed at fostering tenant engagement and support.</li> <li>Ensure high levels of tenant satisfaction by consistently addressing feedback and implementing improvements.</li> <li>Maintain records of interactions and services provided to ensure accountability and service quality.</li> <li>Collaborate with housing management to develop strategies that support tenant well-being and community cohesion.</li> </ul> Requirements: <ul> <li>Previous experience in social housing, customer service, or a related field.</li> <li>Excellent interpersonal and communication skills, with a strong commitment to customer service.</li> <li>Strong organizational skills and the ability to manage multiple priorities.</li> <li>Familiarity with social housing policies and procedures is advantageous.</li> </ul> This role is ideal for a community-focused professional who is passionate about enhancing resident services and creating a positive environment in social housing. Join a dedicated team and make a real difference in the lives of tenants!

Resident Services Coordinator

The vacancy Hours: 35 hours per week Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing</li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people</li> <li>Experience of Housing Management &amp; Maintenance</li> <li>Experience of Housing aid and advice</li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information</li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths</li> <li>Substantial administrative experience</li> <li>Sound knowledge of Health and Safety legislation</li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations</li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme</li> <li>Holiday pay</li> <li>Holiday purchase scheme</li> <li>Occupational Sick Pay</li> <li>Occupational Maternity/Paternity Pay</li> <li>Health Cash Plan</li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure)</li> <li>Income protection</li> <li>Eye care vouchers</li> <li>Car lease scheme</li> <li>Cycle to Work scheme</li> <li>Employee Assistance Programme</li> <li>Support to progress and develop</li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications 5 December 2024 Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

5 Jobs in Borough of Swale, UK