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Job Introduction The pay range for this role will be £33,699 - £39,152 (pro rata for part time colleagues) We're looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team. You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure Sheltered Housing Officer Role Purpose: <ul><li>Provide an excellent housing management service to a patch of sheltered properties, encouraging resident involvement in scheme and community activities.</li><li>Provide preventative support and security to vulnerable or potentially vulnerable tenants and leaseholders to enable them to manage their homes independently.</li></ul>Main Objectives: <ol><li>Enable tenants to maintain their tenancies through tenancy advice, support, enforcement and annual tenancy review visits.</li><li>Deliver a customer focused service, tailored to the needs of residents through effective tenancy management and scheme management.</li><li>To build strong relationships with key partners to provide a holistic and comprehensive housing management service to residents.</li></ol> Main Responsibilities: <ol><li>Lead on continually assessing the needs and risks of residents living on the patch through preventative calls, visits and annual tenancy reviews to raise and follow up any safeguarding concerns.</li><li>Make referrals to the Support team for a full needs and risk assessment when necessary (e.g. where there is a change in circumstances or a specific incident has occurred),.</li><li>Identify personal care issues through preventative work and liaise with the appropriate key partners. Liaise with, and signpost to, other agencies to ensure residents have access to services necessary to maintain their independence. </li><li>Work closely with the BCP Council Operations Centre ensuring that effective communication regarding residents and scheme management is maintained, providing a consistent service to residents.</li><li>Provide information on community facilities and resources available to residents and activities to promote inclusion into the wider community and help residents overcome social isolation.</li><li>Work closely with the Voids team to assess nominations for new tenancies for suitability, including contact with other agencies (where appropriate) to verify supporting information and follow procedure.</li><li>Manage changes to tenancies effectively and lawfully, throughout the duration of a tenancy.</li><li>Carry out Tenancy Visits including annual tenancy review vists, new tenant visits and Introductory tenancy visits.</li><li>Ensure residents are involved in shaping and reviewing services provided, </li><li>Investigate incidents of anti-social behaviour and tenancy breaches, working with victim and perpetrator through effective case management and partnership working. </li><li>Ensure the schemes are well maintained and attractive communities through working with the Neighbourhood Officer (Sheltered).</li><li>Manage the guest rooms and mobility scooter storage effectively.</li><li>Accurately maintain files and IT based recording systems and provide statistical performance information as required. </li><li>Be an effective team player and assist in covering other members of the Sheltered Housing team. </li></ol> General: <ol><li>Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities</li><li>Undertake such other duties as may be required from time to time, commensurate with the level of the post.</li><li>Comply with all decisions, policies and standing orders of BCP Homes and any relevant statutory requirements, including Equal Opportunities legislation, the Health and Safety at Work Act and Data Protection Act.</li></ol> The Ideal Candidate <ul><li>Experience of providing Housing management and support to vulnerable individuals</li><li>Experience of partnership working</li><li>Experience of monitoring services (e.g. facilities management [repairs, cleaning, grounds maintenance] health and safety)</li><li>Experience of dealing with anti social behaviour and conflict resolution</li><li>Ability to deliver excellent housing management services</li><li>Ability to learn quickly and work flexibly in a changing environment</li><li>Ability to work with a diverse and pressurised workload, to target and without supervision</li><li>Computer literate (MS Word, Excel, Outlook, and Internet)</li><li>Strong observational skills and attention to detail </li><li>Good knowledge of social housing and residents' rights and responsibilities</li><li>Knowledge of housing law, housing support and sheltered housing management </li><li>Knowledge of statutory and voluntary sector support services for vulnerable individuals</li><li>Flexible and cooperative working style</li><li>Commitment to excellent and responsive customer service and service delivery</li><li>Positive attitude to equality and diversity </li><li>Able to visit residents on the patch (and the wider locality on occasion) in their own homes at times to suit the client, which may involve climbing stairs</li><li>Access to a vehicle for work (travel between housing schemes required)</li><li>Enhanced DBS clearance </li></ul>Please contact Karen Rees - <a href="mailto:karen.rees@bcpcouncil.gov.uk" target="_blank">karen.rees@bcpcouncil.gov.uk</a> for and informal chat or Lynn Piper - <a href="mailto:lynn.piper@bcpcouncil.gov.uk" target="_blank">lynn.piper@bcpcouncil.gov.uk</a> Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK. About BCP Council BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come. Our Benefits A Place to Thrive - Join BCP Council At BCP Council, we're not just building a workforce- we're transforming how we recognise and reward our people. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page) Be the difference - Join an organisation that values you More About us | Working for BCP DBS BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure &amp; Barring Service Check. Please refer to the Job Description or Role Profile for more details.

Sheltered Housing Officer

About the role Location: THE PIG- on the beach, Studland, Dorset BH19 3AU Salary: £36,000 per annum, (OTE £40,590 per annum including tronc) Hours: 45 hours per week, including weekends As House Manager, you will play a key role in ensuring the smooth operation of the hotel's front-of-house, enhancing guest experiences, and driving revenue growth. You'll oversee daily operations and respond promptly to guest needs. Your leadership will coordinate Reception, Treatments, Grounds, Maintenance, Housekeeping, and Night Porters to deliver exceptional service. This is a hands-on operational role requiring composure under pressure, strong decision-making, and attention to detail. Clear communication and organization will be essential as you lead the team to create memorable guest experiences. Reporting to the Hotel Director and Deputy General Manager, you'll be the first point of contact for guest and staff queries. The role offers clear progression to Deputy General Manager and Hotel Director, and requires confidence in handling Duty Manager shifts and emergency situations. The ideal candidate will have at least three years' experience in hospitality management, with solid knowledge of guest relations and F&amp;B operations. Experience with OPERA or Fidelio systems is preferred. Full training and induction across all hotel areas will be provided. As part of a growing group, this role suits a driven professional eager to take on new challenges and develop within the company. THE PIG is an inspiring, exciting, and fun place to work and in return you can expect something a little different: <ul><li>Staff stays - free B&amp;B.</li><li>35% discount on food, beverages &amp; treatments.</li><li>Meals on duty.</li><li>Annual holiday increase (up to 33 days)</li><li>Take home goods - cost price.</li><li>Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.</li><li>A range of learning &amp; development courses.</li><li>Anniversary vouchers - dinner with wine for 2.</li></ul>To view our full range of perks, visit our 'What we can do for you' section on our career's webpage: jobs.thepighotel.com Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.

House Manager

The Vacancy FULL TIME - 37hrs TWO1165053 - Homeless Recovery Worker BCP Housing First supports individuals aged 18 and over, who have high support needs and a history of long term rough sleeping and homelessness. Our aim is to give them a home of their own, where they can regain stability, safety, and support. We work in partnership with BCP council and all support services within BCP, this helps us deliver a strength based, person-centred approach, creating a positive environment to help them sustain a home. Our dedicated team provides intensive one to one support to help our clients achieve their goals, everything we do is to coach and empower our clients to eventually achieve independent living. If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work evenings and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

3 Jobs in Bournemouth, UK