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Job Introduction What you'll do You will be the Supported Housing Officer for a defined patch of supported housing in C&amp;S. You will be accountable for ensuring excellent housing management on your patch which, crucially, takes into account the needs and vulnerabilities of customers and puts them at the heart of service delivery. How you'll do it • Ensure your schemes are homely places where customer needs can be safely be met. • Ensure customers are given flexible, supportive help to manage their tenancies successfully. • Regularly consider the effectiveness of services, staffing, building facilities, equipment and external relationships using your knowledge and resources to improve provision in line with agreed C&amp;S approaches. • Develop relationships with key local stakeholders which enhance services for customers, increase referral rates and reduce voids. • Ensure you and your team are alert to safeguarding concerns, following NHG policy and practice; working in partnership with appropriate agencies to respond. • Ensure your services meet and exceed KPIs including financial, people, quality, complaints, customer satisfaction, staffing levels &amp; housing. • Ensure your services are inspection ready, compliant and achieve excellent internal/external inspections results for all housing related services. • Ensure you make best use of relevant IT systems, ensuring all The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: <ul><li>Strong understanding of vulnerable people and their housing needs</li><li>Experience of working with or directly delivering support services to customers with similar needs to those within this remit</li><li>Strong interpersonal skills; friendly, approachable, professional</li><li>Clear, concise and accurate written and verbal communication skills</li><li>Able to maintain sensitive information appropriately</li><li>Enhanced DBS Disclosure</li></ul>Desirable: <ul><li>Negotiation and dispute resolution skills</li><li>Demonstrable knowledge of social housing management procedures and housing law</li><li>Effective IT skills including the ability to manipulate data in MS Excel to analyse finances/KPIs. Strong knowledge of all MS Office applications</li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Closing date is 1st November 2024. Step 2: Successful candidates will be asked to do an assessment Step 3: Successful candidates will be invited to interview Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents <ul> <li> Supported Housing Officer_ June 2024.pdf </li> </ul>

Supported Housing officer

Job description Full Time, Permanent Are you an excellent administrator, who manages their own tasks and time well? Do you have attention to detail and quality of work outcomes as a value in your approach to work? The Interim and Supported Accommodation Team are looking to expand our service and want you to join our team of 2 existing Emergency Accommodation Administrators. We are the single point of access for homeless households who are in crisis and need emergency or supported housing. We are part of the wider Housing Options Service. Your role will be to support the team in delivering a high quality service to our Bristol City Council colleagues who deliver a front of house service to the homeless. The number of households in emergency accommodation in Bristol is high, the work is fast paced and requires attention to detail, but also a general understanding of homelessness in Bristol and the wider UK. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Please contact [email protected] or [email protected] if you wish to discuss the role in more detail. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Emergency Accommodation and Housing Support Register Administrator

Job Title Strategic Asset Manager Head Office Location: Brindley Place, Birmingham Job Location: Chippenham Hybrid Salary - £58,000 (+ £750 Car Allowance) per annum Contract type - Permanent Working hours - Full Time (37) Closing date - 24.10.2024 Interview date - TBC About the role You will lead a team of surveying, data and property professionals to understand our assets and customers, collecting the right type of data to drive decisions around developing asset programmes and strategy. The role will lead on developing, managing and maintaining the Asset Management database, managing the quality and integrity of the data held within the system, together with leading the Property Investment Team in the production of all future property related Long Term Financial Plans (LTFP`s) and annual maintenance plans , working directly with the Finance teams to ensure financial viability and stability. You will ensure that our homes are safe, desirable and sustainable through the preparation, tracking and monitoring of published annual programmes of investment work to meet key regulatory areas including Decent Homes, EPC C 2030 and HHSRS compliance. You will work collaboratively and collectively with teams throughout the business to help lead and execute our asset strategy , consulting and actively engaging with key stakeholders . Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You will be an experienced Asset Manager ideally with a Degree in a property related discipline or data management or professional qualification or verbal reasoning and numerical skills to the equivalent ability level. Previous experience in managing asset management databases and using data to inform asset strategy will be an advantage. You will have excellent analytical skills and be able to use these in interpreting data to ensure compliance to relevant property legislation, regulation and health and safety compliance. You will operate with autonomy and will need to be effective in dealing with complex problems, sometimes with limited data and making the case for the best one. Experience of managing a stock condition data collection process is desirable as is managing and supporting surveying staff with technical queries. Good understanding of budgets and budget setting is essential as is a proven track record of making informed decisions and providing advice on investment and divestment decisions. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us GreenSquareAccord is one of the biggest social housing and care providers in England. We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul> <li>We believe our customer is everything</li> <li>We are one team</li> <li>We are supportive and caring</li> <li>We are business-minded for social purpose</li> <li>We are curious and ambitious.</li> </ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. If you wish to have an informal chat about the role, please contact <a href="mailto:kindon.paddon@greensquareaccord.co.uk" target="_blank">kindon.paddon@greensquareaccord.co.uk</a>. If you wish to apply for this role please email a copy of your up to date CV to <a href="mailto:recruitment.mailbox@greensquareaccord.co.uk" target="_blank">recruitment.mailbox@greensquareaccord.co.uk</a> . It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Strategic Asset Manager

Project Worker Shaftesbury Court, Manor Close, Trowbridge, Wiltshire BA14 9HN £13.03 per hour Full time and Part Time (37.5 - 18.5 hours per week) Sanctuary Supported Living is delighted to be recruiting for Project Workers at our CQC Registered Learning and Physical Disabilities Service at Shaftesbury Court. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Project Worker will include: <ul> <li>Providing support to encourage our customers with a range of learning disabilities and physical disabilities to maximise their own potential and independence</li> <li>Being a first point of call to receive and direct all customer and customer queries</li> <li>Supporting progress towards independence in managing positive mental health</li> <li>Liaising with staff to ensure positive outcomes, with a focus on maintaining tenancies and support</li> <li>Offering one-to-one support as required</li> <li>Regularly assessing the needs of customers, writing, and updating support plans</li> <li>Developing professional relationships with customers, using appropriate and clear communication to ensure their personal choice, privacy and dignity is maintained</li> <li>Delivery of small group activities to promote recovery and well-being</li> <li>Completing and monitoring health and safety checks within the service</li></ul>Skills and experiences: <ul> <li>Previous experience of working with adults with physical/learning disabilities or high needs</li> <li>Experience in understanding housing and tenancy applications and processes</li> <li>The ability to relate and empathise with people with physical/learning disabilities</li> <li>Ability to work effectively in highly pressured situations</li> <li>Experience with developing and maintaining accurate records and support plans</li> <li>Basic knowledge of Microsoft packages and internet communications NVQ Level 3 in Health and Social Care or willing to work towards</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 221293 Closing Date: 27 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Supported Housing Worker

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Supported Housing Worker (Substance Misuse) Salary: £24,500 per year Hours:37.5 hours per week Contract type: Permanent Location: Trowbridge, Wiltshire Additional information: <ul><li>Participation in an on-call out-of-hours rota, £100 per week when on-call</li><li>Generally working Monday to Friday </li></ul>The Role: As a Supported Housing Worker, you'll be working alongside our partnership agencies to empower clients to develop their skills, resilience and independence, as a stepping-stone to sustained recovery and move on to their own tenancy. You'll be required to deliver person-centred, high-quality support and housing management to single homeless clients with low to medium-level needs. Responsibilities include: <ul><li>Carry out any referrals coming into the service following the assessment process</li><li>Implement and monitor client support plans and risk assessments </li><li>Ensure all safeguarding procedures and service policies are followed</li><li>To give clients advice, and information and provide an enabling service so that they can access appropriate services</li><li>Responsible for the day-to-day health and safety and safe running of the service including liaison with external contractors </li></ul>Qualifications / Requirements: <ul><li>Experience working with vulnerable adults and/or people with complex needs</li><li>Able to build effective relationships with clients and services in order to develop pathways to enable clients to make positive changes</li><li>A valid UK driving licence and access to own vehicle is required - business insurance will be required for roles involving travel to work (desirable, but not required)</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Sliding salary scale with salary increases every year for the first 3 years</li><li>Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment</li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li><li>A generous and competitive pension scheme</li><li>Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about the Supported Housing Worker role, please get in touch with the team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Supported Housing Worker (Substance Misuse)

As part of a dynamic team you will have respon sibility for high profile community safety issues a nd tackling anti - social behaviour. You will safeguard vulnerable victims and communities through effective action, making a real difference in our community. What will you be doing? <ul> <li> As a Community Safety Officer, you will be leading priority work areas, managing projects and delivering community safety services . </li> <li> It will be your responsibility to lead co-ordinated multi-agency responses to complex cases of anti-social behaviour and situations that cause community tensions. </li> <li> Using your experience and knowledge, you will carry out investigations, identify support needs, co-ordinate the responses of other agencies, implement early interventions and work with partners to take enforcement action when necessary. </li> <li> You will be required to work with a wide range of agencies both internally and externally; and organisations including voluntary and community groups to address community safety. The current priorities include violence against women and girls, serious youth violence and hate crime . </li> <li> You will be required to build relationships, influence a wide range of agencies and community groups to enable you to respond to community safety priorities. </li> </ul>What we need from you <ul> <li> You will have a relevant degree or equivalent qualification, or have equivalent relevant experience. </li> <li> It is essential you have relevant specialist knowledge of identified community safety priorities; backed by evidence of practical experience of developing and implementing actions in response to these. </li> <li> You will have knowledge of th e anti-social behaviour tool s and powers available to local authorities, and experience of using these effectively in practice. </li> <li> You will have experience of using project management techniques to develop and managing projects to a successful conclusion. </li> <li> Given the nature of this role you will have well developed interpersonal and communication skills, to build relationships and engage successfully with community groups and partner organisations. </li> </ul>Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post. How a career at South Gloucestershire Council is different We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work. We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation. Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. <ul> <li> We're building and shaping communities which people are proud of </li> <li> We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses. </li> <li> We're providing essential services across our communities to ensure they are safe and well maintained. </li> </ul>We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. We're making a difference, be part of it!

Community Safety Officer

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Bristol. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Resident Liaison Officer

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears. The role is part time 16 hours a week and travel within local geographical area's will be required. This post is subject to a satisfactory disclosure from the Disclosure and Barring service. For more information please download our job profile available on our website. More about you It is essential that you have experience/knowledge of housing management, social care and/or wellbeing of Retirement living services. You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint. Effective communication skills both written and verbal, with the ability to build great relationships with both customers and colleagues is required. It is important that you have a good mix of 'team player' attributes but also the ability to work effectively using your own initiative; as their will, be an element of lone working. You will also have an awareness of Health &amp; Safety. The ideal applicant will have experience of manging anti-social behaviour and challenging situations. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> <li>Pension with matched contributions up to 7%</li> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave</li> <li>Cashback plan for healthcare costs - up to £500 saving per year</li> <li>A bonus scheme for all colleagues at 2%</li> <li>Training and development</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

Housing and Wellbeing Coordinator

Description Position at EF International Language Campuses Accommodation Manager Bristol Full Time/Permanent Elevate your career by taking on a pivotal role as the Accommodation Manager at EF Bristol International Language Campus. If you have a passion for customer service, a sales background, and robust management skills, this is your chance to shape the logistics of our student accommodation services, ensuring a true "home away from home" experience for our international students. Careers at EF Open the world with us EF Education First's mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the Asia Pacific region, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education. Your Role As an Accommodation Manager, you will make an important impact in our customer satisfaction by continuing to improve our accommodation standards. Furthermore, you will be responsible for the growth of our homestay community and the engagement of its existing members. You will have the opportunity to strengthen your communication, trouble-shooting, networking and entrepreneurial skills by building strong relationships with homestay hosts, international students, external suppliers and colleagues from around the world, ensuring a high level of quality and customer satisfaction. Responsibilities <ul><li>Manages recruitment, re-registration &amp; monitoring of suitable homestay &amp; private home accommodation.</li><li>Manages a team of full time and part time homestay coordinators, recruiters and visitors.</li><li>Supervises the team to ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met.</li><li>Ensures students are allocated to appropriate accommodation within EF Gold Standards and in accordance with EF Bristol's safeguarding policy for under 18's.</li><li>Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service.</li><li>Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution.</li><li>Liaises with finance department to ensure prompt and accurate payment to accommodation providers.</li></ul>Requirements <ul><li>Team management experience and proven leadership skills.</li><li>Ability to ensure your personal &amp; team's KPIs are met.</li><li>Motivated by working with challenging targets.</li><li>Sales orientated.</li><li>Strong customer service skills.</li><li>Confident with IT and different systems.</li><li>A flexible approach to work and hours of work.</li><li>Highly organised with attention to details.</li><li>Ability to handle difficult situations with ease &amp; remain calm &amp; positive under pressure.</li><li>Enjoys working in busy &amp; varied environment.</li><li>All offers are subject to a clear background check &amp; 2 references.</li><li>Right to work in the UK.</li></ul>Why you will enjoy life with EF Bristol <ul><li>Continuous professional development for all staff.</li><li>CPD sessions on management skills for all EF managers.</li><li>Ambition is nurtured and fast-tracked career enhancement opportunities are provided.</li><li>Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition.</li><li>Work in a truly international environment.</li><li>Global career opportunities.</li><li>Regular social events.</li><li>Private health insurance.</li><li>Life insurance.</li><li>Employee Assistance Programme.</li><li>Access to EF Hello language learning.</li><li>Campus in city centre of Bristol.</li></ul>EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

Accommodation Manager

New! Legal Director | Partner | Social Housing TSR Legal are working with a leading UK law firm in their search for an experienced Social Housing Development Director or Partner to join their fast growing Bristol office. The national Social Housing team pulls-together specialists from across the firm with particular expertise in this sector. They provide a full service offering for social housing clients by delivering seamless, sector-focussed advice across a wide range of legal areas, including corporate and commercial, planning and environment, procurement, development, construction, commercial property, finance, charging, sales, governance, renewable energy, housing and asset management, employment, property and commercial litigation. The firms Social Housing team and Social Housing team are ranked in the national tables by the Chambers and Legal 500 directories. The national Development team has extensive experience of advising on large scale development and regeneration projects in the social housing sector, including site acquisition, joint venture, strategic land and collaboration agreements, options, conditional purchase agreements and disposal. They are experienced in disposals of both vacant and tenanted stock and stock rationalisation. About you: You will have delivered development services project transactions on time and on budget, advising on all aspects of land acquisitions, site assembly and stock rationalisation. You will have a track record of working collegiately and successfully within the social housing sector. You will need to be confident and have a good track record in developing and maintaining strong and long lasting client relationships. The team is unique in its ability to provide a full, national range of services to the sector, from several offices across the UK so you will have plenty of support and resources on hand. This is a key role offering a strong partnership potential, high levels of autonomy and client focus as well as an excellent competitive rewards structure. This is a standout position for a Legal Director or Partner to join this Top 100 national practice in their buzzing Bristol office. Apply now for immediate consideration or feel free to give Karen a call at TSR Legal on 02920 388100 for a confidential conversation or direct to <a href="mailto:karen@tsrlegal.co.uk" target="_blank">karen@tsrlegal.co.uk</a> in total confidence.

New! Social Housing Development Legal Director | Partner

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a Relief House Manager to join our team in Bristol. Our developments offer modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: to be discussed as a Relief contract but will be Monday to Friday. We can be flexible around school hours. Salary: £13.37 per hour Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Relief House Manager

Independent Reviewing Officer - Isle of Wight Role: IRO Location: Isle of Wight Pay: up to £45/hr Contract: Full Time (Locum) Our Local Authority client on the Isle of Wight is currently looking for a IRO to join their team in Children's Services. The role: To co-ordinate and chair looked after children's reviews within statutory timescales placing the child at the centre of the reviewing process ensuring their thoughts and feelings are considered in the planning process. To review and monitor the effectiveness of care plans for looked after children. To ensure that Care plans are promptly implemented, that agreed actions are being progressed and that there is no drift in permanency planning. Key Responsibilities: To monitor the Local Authority's review of looked after children's care plans, ensuring that actions required to implement the care plan are progressed and carried out in a timely manner and that outcomes are monitored. To endorse care plans, make and record recommendations and actions that are required to meet the reviewed child's needs, achieving timely outcomes. To make recommendations about discontinuing the child protection plans for children subject to such plans who become looked after. To refer to relevant Senior Managers cases and practice that are not addressing the care plan and to implement guidance and procedure for the referral to CAFCASS where the criteria for doing so is met. To meet with children to ascertain their wishes and feelings and ensure that this are considered within the planning and review process. To be considered as an IRO for this role on the Isle of Wight you will also need: HCPC Registration Social Work Qualification Recent DBS Check Previous IRO Experience (desirable) Why use Sheldon Phillips to find your next role? It's simple really - we aren't pushy or too needy.....we know that what you want is to be listened to! You want an agency that will pro-actively look for what you want to do, rather than us focussing on the roles that will benefit us financially. That's why we have been so successful, because this is YOUR job search, not ours. If you want to know more about this IRO role on the Isle of Wight, give Fred a call on 01635 226350 Oh, and if you pass our details onto a friend and we place them, we are paying a massive £300 referral bonus for successful locum placements and up to £500 for permanent placements! (Terms and conditions apply)

Independent Reviewing Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Brook Court in Bradley Stoke, Bristol. The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: 35 hours per week Monday to Friday. We can be flexible around school hours. Salary: £24, 333.93 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at William Court in Downend, Bristol. The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £20,857.67 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

14 Jobs in Bradley Stoke, Bristol, UK