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Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Basildon £32,242 per year (pro rata) 37.5 hours per week - Monday to Friday - 9:00am to 5:30pm Temporary position for up to 4 months We are seeking a Housing Officer to join us in Basildon on a temporary basis. The role sits in the Neighbourhood Team - Essex (Swan) and is a team of 14 currently. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will be working in a professional manner to resolve problems and improve services in the Basildon area. Each day will involve working as part of a team to respond to resident tenancy related queries in person, email and telephone as well as addressing concerns involving residents homes, the environment, and neighbour relations. The role of Housing Officer will include: <ul> <li>Effective management of anti-social behaviour cases</li> <li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working closely with administrative colleagues to complete a range of tenancy management processes</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role</li> <li>Prior experience of delivering high quality tenancy services</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions</li> <li>Ability to build strong working relationships with internal and external customers</li> <li>Excellent customer service and negotiating skills</li> <li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li> <li>Excellent communication skills both verbal and written</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Occasional travel may be a requirement of the role, therefore a full valid driving license is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£32,242 per annum (pro rata)</li></ul>To view the job profile, please click here Closing Date: 20 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Homelessness Caseworker/Housing Support Worker Make a Real Difference in People's Lives Are you compassionate, committed, and equipped with essential life skills? If so, this could be the role for you. Use your experience and empathy to support people facing homelessness, substance misuse, involvement with the criminal justice system, or mental ill health. At our specialist homelessness service, we aim to help individuals break the cycle of homelessness by providing not just a roof over their heads, but the emotional and practical support needed for them to regain control of their lives. We believe in being kind , doing the right thing , and celebrating diversity -values that are at the heart of everything we do. As a Caseworker, your kind and caring nature will be crucial. You'll work one-on-one with our residents each week, helping them set and achieve their personal goals. Your excellent communication skills will allow you to build strong, professional relationships with vulnerable adults, and your love of new ideas will mean you're always ready to explore creative ways to enhance their support. This role involves working as part of a dedicated team that pulls together to provide round-the-clock support, 7 days a week. What We're Looking For: <ul> <li>A deep understanding of the housing support needs of vulnerable adults, particularly those with mental health issues.</li> <li>A flexible, outcome-focused, and compassionate approach to support, in line with our commitment to doing the right thing for every individual.</li> <li>A strong sense of empathy and enthusiasm to work with a complex and diverse client group.</li> <li>Excellent literacy, listening, and verbal communication skills.</li> <li>Confidence using Microsoft Office (Word, Excel, and email) to document support plans and communication.</li> <li> Effective IT skills and the ability to use technology effectively to manage support plans, communication, and reporting.</li> <li>A passion for keeping promises , delivering support as agreed, and following through with commitment.</li></ul>If you're looking for a role where you can truly make a positive impact, this is it. Join us in supporting our residents on their journey toward independent living and a brighter future. At Peabody, our purpose is to help people flourish. Here just a few of the benefits for you working with us:<ul> <li>25 days' annual holiday plus bank holidays </li> <li>Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.</li> <li>4 x Life Assurance</li> <li>Sleep in allowance</li> <li>Professional development by access to "paid for" apprenticeship programs and qualifications</li> <li>Two additional paid volunteering days each year </li> <li>Family friendly policies</li> <li>Up to 10% pension contribution matched 1:1</li></ul>This role will require an Enhanced DBS check. You'll need to be able to work shifts, early, late, including some weekends and bank holidays, plus sleep ins. On average there are two sleep ins per week, with an additional sleep in, every three weeks. These sleep ins amount to an additional income of up to £8,965.00 per year (on top of your annual salary above). Ready to apply? Please click 'Apply Now' and submit your CV and a bit about why you are the right person for the role. If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> Early applications are encouraged as we reserve the right to close the advertisement earlier than stated. INTERVIEWS WILL TAKE PLACE WEEK THROUGHOUT THE LIVE ADVERT! You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

2 Jobs in Braintree, UK