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Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. We are pleased to share an opportunity for someone to us as a Senior Tenant Engagement Officer. This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working. The successful candidate can be based in any Flagship Housing office, whichever is closest to their home address. We have offices in the following locations: Norwich, Melton / Woodbridge, East Dereham &amp; Bury St. Edmunds. As a Senior Tenant Engagement Officer, you will create and deliver the retrofit tenant engagement strategy and implement initiatives for retrofit projects, that are compliant with both PAS:2035 requirements and in line with Flagship's policy and regulatory requirements. You will continuously review and improve the tenant engagement strategy, in collaboration with internal and external stakeholders, to deliver outstanding and effective communications throughout the retrofit journey. You'll lead a team of Tenant Engagement Officers to effectively deliver tenant engagement and reduce tenant refusals. Engaging with tenants throughout the retrofit journey, providing a single point of contact by the tenants' preferred communication methods, acting on feedback and exploring alternative opportunities to continuously improve tenant experience. Seeking to understand and support the needs of vulnerable tenants and effectively implement the required support identified. You'll help make the case for energy saving technologies, compiling case studies and identifying community champions. Sharing successes using case studies, reports and measures to increase the knowledge of retrofit and sustainability across the business. Whilst collaborating with colleagues about our retrofit projects and how these feed into our Net Zero Strategy. Applications are welcomed for the role of Senior Tenant Engagement Officer from those with excellent communication skills, with the ability to adapt confidently to the needs of a diverse range of people. You'll have both experience and understanding of retrofit and the PAS:2035 standards. Experience in leading people and supporting with managing projects. Whilst being able to work closely with a team to provide support and guidance for success in both their roles and yours. Educated to A-Level standard and Retrofit Advisor Level 3 qualified. You'll also need a full valid driving license. In return for your hard work, we offer a competitive salary of £38,000 - £40,000 per annum and a benefits package that includes: <ul> <li>25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.</li> <li>Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.</li> <li>Death in Service Benefit.</li> <li>Company Sick Pay.</li> <li>An agile working environment to achieve a healthy work/life balance.</li> </ul>and that's not all! We're also proud to offer: <ul> <li>Opportunities for development (including apprenticeships, our Academy, and various training options).</li> <li>Health and well-being programs and initiatives.</li> <li>Empowerment (we give you the tools and systems to make the right decisions for resolving issues).</li> <li>A Leadership Team that inspires, develops, and supports you.</li> </ul>Please see the attached The Senior Tenant Engagement Officer the Part I Play Statement , for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 3190 and state that you are applying to be a Senior Tenant Engagement Officer, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 26.05.2025. Interview Date: 10.06.2025, in King Street, Norwich. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please. Senior Tenant Engagement Officer - Reference Number 3190 Division Central Services Department Asset Management Locations Office Based - Negotiable (any Flagship Office) Yearly salary £38,000 - £40,000

Senior Tenant Engagement Officer

Decant &amp; Housing Officer We're looking for an organised, motivated and resilient Decant &amp; Housing Officer to join our Landlord Services Team in Islington £36,000.00 per annum, working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: • Annual leave increasing up to 30 days with length of service • Free DBS (take this out if BSW advert) • Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card • Fully paid induction programme and further training • ILM courses and Apprenticeship Programmes • Healthcare Cashplan through our partner Healthshield • Cycle to work scheme • Employee Assistance Programme for 24-7 confidential support • Online wellbeing resources • A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&amp;Cs apply) • Quarterly Staff Awards to reward &amp; recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Decant &amp; Housing Officer will be based at Look Ahead's head office in Islington but there will be regular travel across London and the south east . The Landlord Services team provides housing management across all of Look Ahead's owned and managed properties . Reporting to the Housing Project Manager, the main focus of the Decant &amp; Housing Officer's role will be to support the Project Manager on various decants for the organisation together with carrying out some Housing Management functions. The duration of this Secondment will be 8 Months. What you'll do: Decant Process • Work with diverse tenants who require extra support and refer them to appropriate internal and external support services. • Supporting the end-to-end residents decant journey communicating regularly and effectively with all stakeholders. • Act as a point of contact for Look Ahead in liaising with internal and external partners to ensure that each resident decant is processed in the most timely and cost-effective way • Carry out decant assessments with customers who are due to be decanted by decommissioning or planned works • Carry out viewing for customers being decanted into alternative Look Ahead accommodation • Other functions relating to the decant process Void Management • Ensure that void inspections are completed in line with tight time frameworks and that void actions on the housing management system are up-dated, including correctly categorising decant voids • Ensure that referrals are requested from our partner agencies and that voids are let within timescales (if applicable) • Regular liaison with the voids team to ensure that any issues potentially delaying re-let times such as repairs work , are dealt with effectively. Anti -Social Behaviour and other breaches of tenancy • Support staff with advice in line with housing law and attend court for some cases. • Disseminate best practice and ensure that cases are managed proactively and effectively involving external agencies where appropriate for example the police and social services. • Ensure Safeguarding cases are escalated and followed up with both internal and external agencies Compliance • Attend weekly escalation meetings with the compliance team focusing on gas checks, electrical checks and fire risk assessment actions. • Ensure the Estates Officer is following up on access issues and completing fire risk assessment actions. • Ensure gas capped risk assessments are completed and work with compliance colleagues to reduce the number of gas capped customers. • Ensure that annual fire door checks and monthly communal fire door checks completed and recorded. • Lead on legal action such as injunctions with our solicitors if there are repeated access issues This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Personal Attributes: • Well organised and highly motivated to ensure delivery to strict deadlines and standards • Strong interpersonal and leadership skills to influence and build credibility internally and externally • Professional manner and approach in all areas of delivery • Self-starter, forward thinking and results focused Skills, Knowledge and Experience • A proven track record of managing the delivery of outstanding customer focused services • Experience of working with other stakeholders to deliver demonstrable business outcomes • Good standard of overall education, such as 5 GCSEs or equivalent (level C or above) including English and Maths • Some knowledge and understanding of housing legislation, regulation and best practice • Experience of managing anti social behaviour cases and liaison with relevant external agencies. • Ability to understand, interpret and fully apply processes and policy; including the application of sound judgement and discretion where required. • Strong IT skills to maintain and develop the housing management systems • Microsoft confident to use a variety of software packages including excel spreadsheets and presentation packages About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: • We focus on Excellence and innovation. • We are Caring and Compassionate. • We are Inclusive and Trusted. • We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

2 Jobs in Brandon IP27, UK