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Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK - installing, upgrading and repairing heating and electrical systems. But we're not just living off our legacy. We're on a mission to make the UK's social housing sector greener and more energy efficient. PH Jones are looking for Tenant Liaison Officer to join our team. We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in Bristol. Regular travel within this area will be required, so you will need to live within a reasonable commutable distance. <ul><li>£26,298 per annum</li><li>Full-time, permanent contract</li><li>40 hours per week, Monday - Friday</li><li>Fully costed van &amp; fuel card </li><li>Full uniform, PPE, phone &amp; laptop provided</li></ul>Your role will involve: <ul><li>Managing tenant complaints</li><li>Visiting customers in their own homes</li><li>Assisting with the management of our installs and service programme across our social housing portfolio</li><li>Assisting our operational management team and planners, in gaining access to properties and making contact with tenants</li><li>Managing client relationships and working with them on access procedures, installation programmes and community engagement</li><li>Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction</li><li>Upholding PH Jones and British Gas company standards and policies at all times</li></ul>Here's what we're looking for: <ul><li>Social Housing or housing experience desired</li><li>Great organisational skills are required, including knowledge of Microsoft Office</li><li>You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure</li><li>Strong customer service skills and confidence in your dealings with both internal and external stakeholders</li><li>A working knowledge and understanding of contract parameters and their implications</li></ul><ul><li>An in-date driving license with no more than 6 points</li><li>An ability to adapt to all PH Jones and British Gas standards, procedures and safety measures, whilst offering excellent customer service</li></ul>We also offer: <ul><li>25 days annual leave + bank holidays</li><li>Performance related Quarterly Bonus against KPI's</li><li>Company matched contribution Pension Scheme</li><li>Group Income Protection, Life Assurance &amp; Accident Insurance</li><li>Company Funded Healthcare plan</li><li>Access to MyHealth with 24/7 MyCare phone line</li><li>Online GP24 virtual service</li><li>Eye Test Voucher</li><li>Annual pay review</li><li>Legal Help</li><li>Financial Education</li><li>Centrica Benefits - offers &amp; discounts with high street partners</li><li>Profit Share Award</li><li>Employee Energy Allowance</li></ul>Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. <a href="https://www.morethanacareer.energy/phjones" target="_blank">https://www.morethanacareer.energy/phjones</a> If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Tenant Liaison Officer

The vacancy Contract: Permanent Hours: 37.5 hrs per week (Monday-Friday) Operational Patch: Hanham (BS15 3PR), and Cadbury Heath Closing Date: Sunday 19 October 2025 (please apply early - we may close applications sooner if interest is high). Are you experienced in providing guidance to vulnerable customers, helping them build confidence, develop personalised plans and move towards greater independence - with patience, empathy and a positive outlook? About the Role: As an Independent Living Advisor you'll provide a tailored service and customer-focused approach to customers living in our Independent Living Schemes. You will manage a caseload of support cases including long-term, short-term and social isolation cases, regularly carrying out support assessments and reviews to establish customers' needs. Key Responsibilities: The role generally involves working with our most vulnerable customers in the older age group in schemes and in their homes, so experience in this area would be helpful. A good understanding of the safeguarding vulnerable adults procedures and the confidence to signpost customers to other services would also be desirable. Liaising with internal and external agencies in the community, with the wider Independent Living Scheme team, is key to providing a customer-focused and integrated service. Therefore, strong communication and inter-personal skills are essential. What We're Looking For: To be successful here, you'll need to genuinely care about people - a friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You'll need to be hardworking, resilient and be confident enough to make decisions and take action when needed. You will be someone who: <ul> <li>Has experience working with older and vulnerable people, as well as time in a customer-focused environment</li> <li>Is curious and does not shy away from having difficult conversations </li> <li>Has excellent knowledge of safeguarding procedures</li> <li>Is proficient in the use of computer applications</li> <li>Ideally has spent time working within a social housing organisation</li> <li>Is enthusiastic and has a positive problem-solving nature</li> <li>Brings a commitment to our DNA and will be a great ambassador for Bromford.</li></ul>Your previous experience may be in roles such as housing manager, housing officer, estate management, tenancy officer, amongst others. Additional Information: Regular travel is required, so you will need access to a car and a full driving licence. The role is subject to an enhanced DBS and adult barred list check. Ready to Apply? If you're passionate about making a difference and meet the criteria above, we'd love to hear from you! Apply now and take the first step towards a rewarding career with Bromford. Application Deadline: The closing date is Sunday 19 October with interviews taking place on Friday 24 October 2025, at our Riverside Court Office, Chipping Sodbury. About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (<a href="https://www.bromford.co.uk/careers/working-for-bromford/" target="_blank">https://www.bromford.co.uk/careers/working-for-bromford/</a>). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford. Benefits Flexible benefits Learning and development Private medical cover Work-life balance Pay and financial wellbeing Health and wellbeing

Independent Living Advisor

Accommodation Assistant Start your career at Dalata Hotel Group! We are looking for Accommodation Assistants to join us on an exciting journey with a minimum of 16 hours per week. You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team! Your Job: <ul> <li>Ensure that all bedrooms are cleaned to the Dalata standard.</li> <li>Point out anything that needs fixing.</li> <li>Be ready to help in other departments.</li> </ul>What You'll Need: <ul> <li>Having experience in cleaning and housekeeping is good, but it is not needed.</li> <li>Friendly with customers</li> <li>Pay attention to details.</li> </ul>Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata-owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to a maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, fun team-building activities and regular charity events</li> </ul>About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Assistant

Job description Full Time, Permanent positions available Bristol City Council's Housing Options Service has several vacancies available for Housing Advisors to work within the Homelessness Prevention Team. The team are specialists in working with families and single people who are homeless or at risk of homelessness, to ensure early intervention, prevention, and to assist households in finding solutions to their housing problems. Key responsibilities:<ul> <li>Work face to face with citizens to identify issues and steps to prevent homelessness.</li> <li>Liaise with a wide range of statutory and voluntary agencies, maintaining regular communication with their representatives.</li> <li>Promote and provide authoritative advice and assistance on homelessness prevention and a range of housing solutions.</li> <li>Advise landlords and tenants regarding their statutory rights.</li> </ul>Skills and requirements:<ul> <li>Excellent communication skills, including negotiation and mediation.</li> <li>Knowledge and understanding of relevant legislation.</li> <li>Problem-solving abilities and strong written communication skills.</li> <li>Ability to present information in a clear, legible, and logical manner.</li> <li>Strong conciliation skills to facilitate understanding between groups with potentially conflicting objectives.</li> </ul>Some of these posts may involve working in specialist areas, which will be discussed further at the interview stage. If you haven't already done so, find out more about our service and the role, including a day in the life profile, on our recruitment site. Please note that this role is subject to an Enhanced DBS Check Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Julie Matthews <a href="mailto:julie.matthews@bristol.gov.uk" target="_blank">julie.matthews@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fa

Housing Advisor

Job description Full Time, Permanent Interested in a career change? We have an opportunity that offers flexible working hours, with no weekends, shift work or nights. What will I be doing? You will use your health experience and skills to join a small friendly team responsible for assessing the health and housing needs of applicants seeking social housing in Bristol, either due to Homelessness or via our Home Choice Bristol service. Social Housing is in high demand and in limited supply. This is a diverse and challenging role with competing demands, and requires good understanding of Health, Social Care and Housing services and legislation. You'll be tasked with finding housing solutions for those with the highest health, mobility and complex support needs. You'll require strong analytical skills and the ability to identify those in the greatest need, working in partnership with both internal and external teams and services to seek creative solutions. The work is largely office-based health and housing assessments with some home visiting. It includes follow up and liaison with other health professionals, services and agencies in both determining housing need, priority, and other solutions to complex cases. What do I need to have? You should have a recognised health qualification (e.g. Registered nurse, Occupational Therapist) or equivalent relevant experience and experience in a range of settings. You'll be accessing information electronically and therefore it's essential that you're IT literate. Although largely office based and with home working, you should also have the ability and willingness to travel to any location within the city boundary (Pool Cars available) if required. For further information please view the attached Job Description and Person Specification. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Please note that this role is subject to an Enhanced DBS Check. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Julie Matthews <a href="mailto:julie.matthews@bristol.gov.uk" target="_blank">julie.matthews@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Health and Housing Officer

The vacancy 37 hours per week Fixed Term until 31st March 2027 About the role: We have an exciting opportunity for a Housing Support Officer to join our Community Service team. This role provides support to customers by ensuring appropriate information and advice is given to assist them to sustain their tenancies. You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment. You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living. About you: We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads. Full training will be given within a supportive team. Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport. The successful candidate will also be subject to a satisfactory Enhanced DBS check. Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. AMBITIOUS FOR ALL - We are one team, aiming high for our customers. GENUINE - We are authentic and encourage everyone to be themselves. AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration. MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact. EFFECTIVE - We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about. We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment. If you need any support with your application, please call 03000120120 or email <a href="mailto:askhr@alliancehomes.org.uk" target="_blank">askhr@alliancehomes.org.uk</a> and we will be happy to help. Our People Team review and acknowledge every application we receive. Please look out for a response to your application in your inbox (this may go into your spam folder). *dependant on role The benefits 25 days annual leave plus bank holidays Your Alliance Day - a day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development opportunities Discounts Portal Wellbeing Programme Make the Difference Day Employee Assistance Programme

Housing Support Officer

Job Description Salary: £31,537 - £33,699 Hours per week: 37 hours Temporary/Fixed term: 12 months Interview date: To be confirmed after shortlisting Homeless Early Intervention - Taking an Upstream Approach to Preventing Homelessness Join us as a Homeless Early Intervention Officer and make a huge difference in your community. Wiltshire Council have recently created a new and exciting Homeless Early Intervention team focusing on supporting households identified as being at high risk of becoming threatened with homeless by providing upstream and pre-preventative holistic support. You'll have the chance to work from one of our hubs located in Trowbridge, Chippenham, or Salisbury as well as being expected to provide outreach advice and support in our communities across the county. There will be opportunities to work in a variety of environments such as hospitals, community drop-in centres and customer's homes to target the support to the hardest to reach households in our community. As a Homeless Early Intervention Officer, you will provide vital advice and support to our clients, empowering them to understand their tenure right, maintain their housing, and preventing homelessness. From supporting with maximising income and budgeting, to preventing family exclusion by mediation, to connecting them with essential services. You'll adopt a trauma informed approach and play a crucial role in navigating our customers through the challenges the current cost-of-living and housing crisis. We're seeking candidates with an innovative and creative approach, capable of effectively handling challenging customers resistant to change. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Natalie McKenna, Homeless Early Intervention Team Leader, at <a href="mailto:Natalie.McKenna@Wiltshire.gov.uk" target="_blank">Natalie.McKenna@Wiltshire.gov.uk</a>, or call 07355 611660. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Homeless Early Intervention Officer

Job Introduction At Turning Point we provide services across the whole country which delivers end to end drug and alcohol treatment and support, family services, housing advice and support for those in contact with the criminal justice system, needle exchange system, and custody outreach. We are a specialist in delivering whole treatment system approaches across cities and county areas, which has led to the reduction in people falling through gaps between services and delivers improved outcomes. An exciting opportunity has arisen to join Horizons, a vibrant new partnership delivering substance use treatment and recovery services in Bristol. Horizons is delivered in partnership between Turning Point, Bristol Drugs Project, and seven other local and national partners. The partnership combines Turning Point's experience as an outstanding national substance use provider together with Bristol Drugs Project's long history of excellent service delivery in the city. As a Drug and Alcohol Recovery Worker based in our Homelessness team, and working across our three hubs in North, South and Central Bristol, you'll make a real difference in the community and to their lives as you develop the personal, flexible and realistic support packages they need to help turn things around. The salary scale for our Recovery Worker roles is between £25,116 - £29,383. See our full salary scale below. Starting salary will be dependant on experience with annual pay progression up to scale point 5. 1 £25,116 2 £26,121 3 £27,166 4 £28,253 5 £29,383 You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths. Whether you are looking to progress into a management and leadership role or to be a specialist in your field as an Advanced Substance Use Practitioner at Turning point we will support and encourage you on your career journey. Role Responsibility The successful candidate will support the Homelessness Team in taking a hands-on approach to reducing drug related harm in Bristol. This will include managing a case load of clients seeking harm reduction advice, Opiate Substitution Therapy (OST) and/or Tier 4 (in-patient) treatment. You will spend much of your time working alongside key partners so the ability to manage relationships with housing services, primary care and mental health services, are essential. The successful candidate will work in partnership with the wider Bristol Horizons teams in delivering the ambitions of the Horizons service. To do this you must be organised, resilient, focused, able to work in a team or independently, have good communication skills, and be innovative in your approach. As well as the responsibility of having a case load, your regular duties will include: <ul><li>Providing harm reduction interventions such as Naloxone, needle exchange and Blood Bourne Virus (BBV) Testing </li><li>Street Outreach </li><li>Hostel Inreach </li></ul>This is an exciting opportunity for the right candidate to play an integral role in a new and developing service. The Ideal Candidate Having handled a significant caseload in a busy environment as a Recovery Worker, Outreach Worker or similar, you'll have a deep understanding of substance use and homelessness. It's an extremely varied role, so flexibility and knowledge of relapse and other barriers to treatment will be vital. Completing assessments with new service users, delivering key working sessions, compiling risk assessments and risk management plans, care planning and reduction plans are just some of the varied duties you will be providing. Excellent IT skills with knowledge of Word, Excel, and Outlook etc. are essential for this role. Holding a full driving licence and having access to a car is desirable. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: <ul><li>25 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.</li><li>Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits</li></ul>We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point

Homelessness Recovery Worker

Sureserve Compliance Fire, is a specialist in the design, installation, and maintenance of fire safety and electrical systems, providing fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the Public sector, our success relies upon a market leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join. Role Overview The Community Liaison Officer acts as a vital link between operational teams and the local community. The primary purpose of this role is to optimise access to residences and buildings by fostering positive relationships, managing clear and consistent communication, and addressing any concerns that may arise during service delivery. Operating within a diverse social housing environment across Bristol and the surrounding areas, the postholder must take a proactive, customer-focused approach to engagement-ensuring that all residents and stakeholders feel informed, respected, and supported throughout the process Key Responsibilities • Serve as the primary point of contact for residents, stakeholders, and community groups throughout operational activities. • Translate technical or operational information into clear, accessible language for non-specialist audiences. • Attend site visits, meetings, or resident interactions alongside operational colleagues to support the resolution of potential challenges or disputes. • Provide regular updates and feedback to internal teams and managers on community sentiment, emerging issues, and areas requiring attention. • Keep the community informed of upcoming works, changes, and timelines using a range of communication channels such as letters, drop-in sessions, phone calls, and emails. • Carry out proactive door knocking to ensure high levels of resident engagement and improve appointment take-up rates. • Log, investigate, and help resolve complaints relating to disruption, safety, noise, or other concerns in a timely, empathetic, and professional manner. • Build and maintain strong, trust-based relationships with local authorities, community leaders, residents, and businesses. • Remain alert to site safety requirements and safeguarding responsibilities, particularly when engaging with vulnerable residents or communities. • Escalate and report any safety or safeguarding concerns in accordance with company policy and statutory obligations. Qualifications and Skills • Strong communication and interpersonal skills, with the ability to engage effectively across diverse audiences. • Self-motivated and confident working autonomously, without the need for close supervision. • Proven experience in a customer service, stakeholder engagement, or community-facing role. • Able to manage sensitive conversations with tact, diplomacy, and professionalism. • Confident in presenting information and facilitating community meetings, events, or drop-in sessions. • Excellent organisational and problem-solving abilities, with a proactive approach to challenges. • Awareness of safeguarding principles and responsibilities, particularly when engaging with vulnerable individuals or groups. • Comfortable using standard IT tools and digital platforms for communication, record keeping, and reporting • Full UK Driving licence. Desirable: • Experience working within social housing, construction, or public sector environments. • Knowledge of the Bristol community and surrounding areas. • Full UK driving licence and willingness to travel across sites. Working Environment: This is a field-based position that involves collaborating closely with our operational teams and the Mobilisation &amp; Resource Planning Manager. As a fully remote role there will be close interaction with client(s) RLO services that may well include localised working from alternative offices. Benefits: <ul> <li>25 days holiday (plus the bank holidays)</li> <li>Extra day off for your birthday </li> <li>Pension contributions</li> <li>Hybrid working</li> <li>Career progression opportunities</li> <li>Ongoing Mentoring and 'career / performance coaching'</li> <li>Commitment to training and development</li> <li>Employee Assistance Program</li> <li>Free 24/7 Virtual GP service</li> <li>Bike 2 Work scheme</li> <li>Discount benefits hub</li> <li>Health cash back scheme</li> </ul>Business Sureserve Compliance Fire Locations Bristol Yearly salary £25,000 - £28,000 Employment type Full-time

Community Liaison Officer

Project Worker Magdalene Court, Magdalene Close, Glastonbury, Somerset, BA6 9EB £13.34 per hour 25 hours per week Sanctuary Supported Living is delighted to be recruiting for a Project Worker at our Homelessness Service, at Magdalene Court in Glastonbury. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Project Worker will include: <ul><li>Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence</li><li>Assessing customers' needs by writing and updating support plans</li><li>Being a first point of call to receive and direct all customer queries</li><li>Developing relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity</li><li>Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education</li><li>Handling occasional emergency situations</li><li>Keeping accurate and high-quality written records</li></ul>Skills and experiences: <ul><li>Experience of working with adults who have experienced homelessness</li><li>Enthusiastic and flexible with a strong "can-do" attitude</li><li>Ability to work as part of a team and on own initiative</li><li>Strong organisational skills as well as functional literacy and numeracy</li><li>Ability to react quickly to changing priorities whilst working to deadlines and targets</li><li>NVQ3 in Health and Social Care, or willingness to work towards is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul><li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata</li><li>A pension scheme with employer contributions</li><li>A variety of online discounts and rewards from major retailers</li><li>Health and well-being plans</li><li>Life assurance</li><li>Family friendly arrangements, including opportunities for flexible working</li><li>Tax efficient savings through our Cycle to Work scheme</li><li>A wide range of learning and development opportunities</li></ul>Job Reference: 226056 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Housing Support Worker

Job description Full Time, Permanent Location: Based at 100 Temple Street &amp; home working by agreement Are you passionate about housing and homelessness issues? We are looking for an enthusiastic individual to join our friendly team who is interested in homelessness issues, has good IT, liaison and co-ordination skills, and ideally, experience in working with referral or placement accommodation registers. The focus of this role is to help improve the interface and communication between commissioned temporary accommodation, support services for homeless households and the referral routes/operational aspects of our Housing Support Register. Based within Housing Options, you will work closely with members of the Commissioning and Contracts team &amp; the team that administers the Housing Support Register and other key stakeholders. You will also assist in working collectively to create more fluid, efficient and outcome focused processes to ensure that data inputting is accurate. If you are interested in helping create a better experience for homeless clients and are engaged and solution-focused, we would like to hear from you. The work is varied and in a typical week you might visit a commissioned provider to discuss possible improvements to how sensitive client information is recorded and shared, run a training session for new users of the Housing Support Register, clarify with operational colleagues on commissioning intentions in terms of referrals to a particular service and look at technical solutions to improving how rough sleeper information can be analysed. You should be very confident working with spreadsheets and placement data, have good written and verbal communication and to compliment your training skills. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Want to know more? Please email Katie McLoughlin or Hywel Caddy: <a href="mailto:katie.mcloughlin@bristol.gov.uk" target="_blank">katie.mcloughlin@bristol.gov.uk</a> <a href="mailto:hywel.caddy@bristol.gov.uk" target="_blank">hywel.caddy@bristol.gov.uk</a> Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Housing Support Register Co-ordinator (Distinct Pathways)

Job description Full Time, Permanent Are you passionate about making a difference in social housing? Do you thrive in a fast-paced environment where your organisational and interpersonal skills can shine? We're looking for a proactive and detail-oriented Lettings Officer to join our Housing &amp; Landlord Services team. You'll play a key role in ensuring the timely and effective letting of council homes, helping to make best use of our housing stock and supporting those in priority need through Bristol's Choice-Based Lettings system. What you'll be doing:<ul> <li>Managing the end-to-end lettings process, from tenancy termination to new sign-ups.</li> <li>Preparing accurate property adverts</li> <li>Validating tenant eligibility</li> <li>Collaborating with Housing Officers and other teams to ensure smooth tenancy transitions.</li> <li>Arranging pre-tenancy assessments and conducting viewings, and sign-ups.,</li> <li>Ensuring correct rent and service charges are applied to new tenancies.</li> </ul>What we're looking for:<ul> <li>Strong negotiation and problem-solving skills.</li> <li>Excellent communication abilities across a diverse range of stakeholders.</li> <li>Ability to manage competing priorities and meet deadlines.</li> <li>A working knowledge of Microsoft 365 and a willingness to learn new systems.</li> <li>Understanding of equalities and diversity, and a commitment to Bristol City Council's core values.</li> </ul>A full driving licence or the ability to travel across the city is required. Please note that this role is subject to an Standard DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. If you are shortlisted you will participate in a short assessment and an interview. Please contact Sarah Coles at <a href="mailto:sarah.coles2@bristol.gov.uk" target="_blank">sarah.coles2@bristol.gov.uk</a> if you would like to discuss this post before applying. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Lettings Officer

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview - What is it? To lead one of our local teams in the delivery of various supported housing services, including our new Active Opportunity Pathway (AOP) for those experiencing multiple disadvantage / severe multiple disadvantage and/or temporary accommodation for individuals or families. You will be an experienced supported housing professional who is familiar with leading, supporting and managing teams (in a hands-on way) to help those experiencing multiple disadvantage or severe multiple disadvantage to overcome barriers to achieving greater independence. You will have an in-depth knowledge of best-practice and current thinking when working with vulnerable people or families facing homelessness, who require support with mental-health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM). You will be familiar with and have experience of effectively supporting teams to work in a strength-based and trauma informed way. Taking personal pride and ownership in supporting your team (and the wider department / organisation) develop those approaches in support of helping residents achieve outcomes far beyond their expectations. You will have worked in an accommodation-based setting, with significant experience of providing intensive housing management, and tenancy management tasks. Drawing on your knowledge of safeguarding, housing benefit, Universal Credit and mental health, drug and alcohol specialist interventions to support your team to perform at the highest level, meeting and exceeding the expectations of internal and external stakeholders. This is a new role in a specialist team and not one which will see you stepping too far back from those who we support. So you will not only be managing the team who are supporting those experiencing homelessness and multiple disadvantage, but also supporting a small complex caseload yourself. You will be joining us at a very exciting time as we pursue significant growth across our services to develop accommodations options integrated with support, giving you a unique opportunity to use your knowledge and experience to help shape an amazing service for the future. To act as an ambassador for The Housing Network, to promote its mission and values. Being respectful and kind is at the heart of everything that we do. Main Duties - What needs to be done? Staff Management Elements: <ul><li>Actively support your team to deliver a high quality and the most effective and efficient service possible, ensuring they place our residents at the heart of all that they do as they help them achieve sector-leading outcomes.</li><li>Provide a positive role model to your team as you support and motivate them to develop and progress in their role.</li><li>Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.</li><li>Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.</li><li>Participate in the 'Managers On Call' rota to ensure that a point of escalation is available to your team in the event of a serious incident, out of hours.</li><li>Lead on the accurate and effective management of relevant budgets and performance to ensure optimum performance against organisational objectives.</li><li>Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life-cycle in accordance with the organisation's People policies.</li><li>Provide a safe space for reflective practice.</li><li>Create a positive culture of inclusion where your team feel able to engage and offer constructive challenge and feedback.</li><li>Lead on ensuring all aspects of service and property compliance and H&amp;S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.</li><li>Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.</li><li>Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.</li></ul>Support Elements: <ul><li>Ensure you and your team employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.</li><li>Use your knowledge and experience of working with people experiencing homelessness and multiple-disadvantage to support your team in identifying and capturing risks, to help design mitigation strategies and inform coping mechanisms.</li><li>Support and challenge your team to engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence.</li><li>Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and reporting mechanisms are applied correctly.</li><li>Ensure all team members are up to date with training in line with the organisation governance framework and related policies</li><li>Quality assure accurate records maintained by the team of all support engagements, support plans, risk assessments and other support pathway elements, using them to support appropriate partnership working with local partner agencies.</li><li>Champion the principles of trauma-informed engagement and support across the service and wider organisation, helping colleagues develop their skills and communication approaches to support the achievement of outcomes.</li><li>Encourage the team to take time to engage pro-actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.</li><li>Work with senior leaders to engage pro-actively with local multi-disciplinary health and housing teams and network groups, seeking to maximise outcomes for individuals and build added-value into the service as a whole.</li><li>Ensure all types of engagement with residents either individually or in group sessions, is recorded all in THN's digital support system.</li><li>Oversee all caseload held by the team (support plans / risk assessments) , ensuring that all residents receive and engage with appropriate amounts and types of support suitable for their needs.</li><li>Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.</li><li>Act as a positive role model for residents and the team, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.</li></ul>Intensive Housing Management: <ul><li>Work with colleagues at service and organisational level to ensure maximum levels of service utilisation and efficiency, including the processing and review of referrals in a non-risk averse and balanced community way.</li><li>Lead on the process of referral management, support / needs / risk assessment, and recording of all relevant findings accurately in THN's digital support management system at the first point of resident contact.</li><li>Ensure that the team supports residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in THN's various housing management systems.</li><li>Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears, which will involve administration of housing benefit claims.</li><li>Support the team with welfare benefit queries and money management skills to maximise rental income,</li><li>Ensure regular accommodation inspections are completed, encouraging the team to use this opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and Health and Safety requirements are met.</li></ul>General Elements: <ul><li>Proactively engage in the wider supported housing / homelessness pathway network within the service area, balancing workload / time to ensure engagement is manageable and effective.</li><li>Accurately prepare KPI / performance reports and data in line with commissioning agreements, using that data to inform contract monitoring processes.</li><li>Engage within all relevant organisational KPI / performance management processes, preparing and presenting data and reports as required.</li><li>Maintain all aspects of operational performance at the highest levels, working in a timely / innovative way to address any issues of underperformance.</li></ul>Relationships - Who will I be working / engaging with? <ul><li>Internal - Other AOP service colleagues (e.g., concierge, support workers) / Maintenance and Facilities Teams / Head of Service and Senior Leadership Team / Residents.</li><li>External - Local Authority Commissioners and Housing Officers / Third Sector Partners / Statutory Partners (e.g., Police and Probation) / Housing Benefit Officers / DWP and Employment Partners etc.</li></ul>Competencies - Who with and your skill level? <ul><li>Experience of leading a team in a supporting people setting</li><li>Extensive and demonstratable knowledge and experience of working with people (including families) experiencing homelessness and multiple disadvantage such as mental health, drug and alcohol</li><li>Extensive and demonstratable experience of working in an accommodation-based service, with specific reference to effective rent management, housing benefit and accessing positive move-on options.</li><li>Proven abilities to work in a strength-based and trauma-informed way for the benefit of individuals and families, helping them to achieve a level of positive housing, health and wellbeing outcomes beyond their expectations.</li><li>Experience of quality assurance in relation to completing and managing accurate support plans and risk assessments, which inform design and implementation of engaging and impactful support activities for Families and singe people.</li><li>Extensive and demonstratable knowledge and experience of maintaining the highest standards of safeguarding for vulnerable people.</li><li>Comfortable and familiar with working in a non-risk averse way.</li><li>Knowledge and experience of best-practise and current approaches (e.g. adverse childhood experiences) to deliver effective intervention and therapeutic engagements for people with mental health and drug and alcohol support needs.</li><li>Highly developed ICT skills and familiarity with digital support management systems, and personal abilities and focus on maintaining accuracy at all times.</li><li>Excellent written / verbal communications skills, with the confidence to engage with external partners and stakeholders for the benefit of residents, the service and organisation as a whole.</li></ul>General and Additional <ul><li>The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.</li><li>The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.</li><li>The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.</li><li>The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.</li><li>Extensive travel across the UK will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.</li><li>An Enhanced Disclosure is required for this position.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

Supported Housing Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone are looking for Relief House Managers to join the team to cover ad hoc shifts at some of our development across Bristol and the surrounding areas. Hours: Flexible hours to be agreed with Operations Manager Hourly rate: £13.77 per hour Mileage will be paid. Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings. About the Role of a Relief House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service. Some of the Relief House Manager duties within this role include: <ul> <li>Helping Homeowners settle into their new home.</li> <li>Providing a professional front of house service and welcome all visitors in a friendly manner.</li> <li>Being available to all Homeowners to offer help, support and advice as necessary.</li> <li>Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.</li> <li>Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.</li> <li>Dealing with emergency situations as they arise in a professional way.</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>To be reliable and flexible to deal with out of hour's calls and emergencies on the development.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone is officially recognised as a 'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Relief House Manager

Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe. At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers. Ameresco is looking for a new Resident Liaison Officer. This role plays a vital role as the primary point of contact between residents, community stakeholders, and the project team in a social housing retrofit project. Responsibilities include communicating project updates, addressing resident concerns, organizing community engagement activities, and facilitating access to support services. This role requires strong interpersonal skills, empathy, cultural sensitivity, and the ability to effectively navigate complex social dynamics to ensure resident satisfaction and well-being throughout the retrofitting process. This role will suit someone with previous experience in community engagement, resident relations, social services, or a related field. Ideally they will have experience specifically within social housing projects or community development initiatives is highly desirable. Desirable Skills <ul><li>Demonstrated experience working directly with diverse populations, including marginalized or vulnerable communities, and understanding their unique needs and challenges.</li><li>Experience in conflict resolution, crisis management, or mediation may be beneficial, as Resident Liaison Officers often encounter situations requiring these skills</li><li>Excellent communication skills, both verbal and written, with the ability to convey information clearly and empathetically to residents from diverse backgrounds.</li><li>Strong interpersonal skills, including active listening, empathy, and cultural sensitivity, to build rapport and trust with residents, to deliver excellent customer service.</li><li>Attention to detail and problem-solving skills to understand and address resident concerns, complaints, and conflicts effectively, often in high-pressure or emotionally charged situations.</li><li>Organizational and time management skills to schedule appointments and record status/action, help with coordinating community events and meetings, while managing multiple tasks and priorities.</li><li>Efficient, positive and proactive, both on an individual basis and working with the team to reach solutions.</li><li>Proficiency in relevant software tools for communication, project management, documentation, and data management, such as Microsoft Office suite, email, and social media platforms.</li></ul>Additional Qualifications: <ul><li>Knowledge of housing policy, legislation, and regulations governing social housing programs and tenant rights, particularly within the jurisdiction where the project is located.</li><li>Familiarity with best practices in community engagement, participatory decision-making, and conflict resolution techniques, as well as an understanding of trauma-informed care principles.</li><li>Basic knowledge of retrofit activities.</li><li>Certification or training in community engagement, conflict resolution, social work, or related fields can enhance qualifications and demonstrate a commitment to professional development.</li></ul>Personal Attributes The successful candidate will be enthusiastic, confident and have a flexible approach to work. They will be customer focused, passionate about energy efficiency and renewable energy. They should be able to demonstrate good organisational skills including the ability to multi-task, prioritise work under pressure and complete within deadlines. All Applicants must have the legal right to work in the UK. AMERESCO challenges the brightest, most talented, and creative individuals in the industry by providing an environment that fosters initiative and achievement. We are proud of our comprehensive and competitive employee benefits, including people-oriented insurance, investment, and incentive plans. All official communications from Ameresco will originate from an @ameresco.com email address. Any correspondence from other domains should be regarded as fraudulent. Please report any suspicious activity to the platform where the issue was encountered. Ameresco is an Equal Opportunity Employer.

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