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Salary £32,834Location ManchesterThis is a Permanent, Full Time vacancy that will close in 14 days at 23:59 GMT.The VacancyNeighbourhood Service Officer – South Region(The role is called a Neighbourhood Services Manager at Great Places)Do you want to work for an ethical organisation that empowers its colleagues and customers; &nbsp;provides a competitive salary; recognises your efforts AND encourages you to grow?&nbsp; Are you a person who wants to make a difference and build a career where what you do matters?If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity – and this could be you!Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a number of Senior Housing Officers (we call these Neighbourhood Service Managers).&nbsp; With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of 250-300 homes.Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home.The main duties of the role are to:<ul><li>Ensure rent is collected and customers are supported to reduce any arrears</li><li>Allocate vacant properties to new customers</li><li>Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed</li><li>Understand your customers individual needs and make relevant links with support organisations</li><li>Build strong relationships with local stakeholders and partners</li></ul>If you think this could be the role for you, why not click the link to our careers website for further information and apply?&nbsp;The CompanyGreat Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.You can find details of our story, our vision and our values <a href="https://www.greatplaces.org.uk/about-us/" target="_blank">here</a>.At Great Places, we are committed to using inclusive hiring practices.&nbsp;By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive.&nbsp; We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at&nbsp;<a href="mailto:recruitment@greatplaces.org.uk" target="_blank">recruitment@greatplaces.org.uk</a>.The BenefitsPensionDC Scheme (up to 10% contribution from both colleague and Great Places)WPAHealthcare auto enrolled at no contribution level with £1250 of savings available- option to increase &amp; add on family membersThe Market PlaceHigh street, restaurant &amp; supermarket discounts, gym memberships, cycle to work, smart tech loans and much moreAnnual LeaveStart at 26 days annual leave, increasing up to 30 days within 5 years+ Bank HolidaysReward &amp; RecognitionYou Count Rewards are individual reward’s for going ‘above &amp; beyond’For more information about our benefits and rewards, visit&nbsp;our <a href="https://www.greatplaces.org.uk/careers/benefits-and-rewards/" target="_blank">careers page</a>.

Senior Housing Officer (known as Neighbourhood Services Manager)

Care Housing Association provides sustainable, quality accommodation to individuals who require support. The Assets and Compliance Manager (ACM) will have overall responsibility for all aspects of the assets team including responsive repairs, planned maintenance, and ensuring our properties are safe and compliant with all statutory and regulatory expectations.This is a key role for Care. We expect our homes to be high quality and safe. The ACM will have to have a good understanding of the maintenance needs of buildings both from a technical and functional perspective, as well as an awareness of the health and safety and other statutory requirements relevant in the social housing sector.PURPOSE OF THE JOBCare Housing provides supported living accommodation to adults with learning disabilities, autism or mental health needs. Care’s maintenance services are arguably the most important services to our tenants. This role requires a competent, professional and approachable person to manage the delivery of our asset management programmes and oversee asset related health &amp; safety and compliance.LOCATION: Head Office at Rawtenstall / Agile WorkingSALARY: £52,000 + £1,300 essential car user allowanceKey ResponsibilitiesOperational- Oversee the management of the responsive repairs contracts and ensure performance to agreed service standards is maintained, and report on this to the CEO as requested.- Carry out cyclical reviews of Value for Money of our service contracts, including responsive repairs, planned maintenance, water treatment &amp; testing, fire risk assessments, PAT testing, specialist equipment, LOLER and any other asset related compliance and health and safety service.-Providing a compliance overview report to the CEO on a monthly basis, and ensure appropriate overview of all asset related compliance and health &amp; safety issues.- Review development opportunities for the Association, including surveying new property related opportunities and providing key financial appraisal information to support the viability assessment, e.g. repair and planned maintenance costs.- Liaise with the Business Development team around new opportunities and identify any areas of asset based financial risk relating to potential new developments.- Develop and provide oversight of the Associations Planned Maintenance programme.- Assist the CEO in budgeting appropriately for asset related items, e.g. general maintenance and planned maintenance.- Provide line management to the Property Surveyor, Contracts Manager and Repairs Administrator.- Coordinate ongoing site inspections/meetings for pipeline developments.- Ensure appropriate oversight in relation to pre-lease condition surveys and end of lease dilapidations to ensure the Association meets its obligations.- Development of asset and compliance related policiesStrategic- Oversee the continual development and ongoing use of the repairs, planned maintenance and asset management modules of the Active H housing management software system.- Periodically review Care’s employer’s requirements, specification and standards for new build and refurbished properties.- Any other duties commensurate with the responsibilities of the post.- To operate in accordance with agreed policies, procedures, systems and practices.- To articulate and personally demonstrate an exemplary set of values and behaviours in line with the Association’s values.- To contribute to the building of a staff culture where every person feels empowered and valued.- To identify areas of service improvement and report these to the CEO.- To be part of the Senior Management Team and contribute to organisation wide discussions as directed by the CEO.Personal Development- Contribute to the overall development of the Association by using individual skills, strengths and abilities and train support services staff on housing management and standards.- To actively participate in own annual performance review, objective setting and any training identified as required.- To fulfil own agreed personal development and training programme.- To be aware of the policies of the Association and ensure they are carried out and that good practice is maintained.- It is your responsibility to take care of your own health and safety and that of your colleagues.Your experience/skills:Essential:&nbsp;<ul><li>A good general level of education (GCSE or higher)</li><li>A Degree/RICS/ONC/HNC/NVQ Level 4 qualification in a relevant housing maintenance / asset management discipline</li><li>Experience of social housing asset management and compliance (minimum 5 years)</li><li>A good knowledge of housing maintenance and managements issues</li><li>Knowledge of the regulatory and legislative framework in social housing, relating to asset management and compliance</li><li>Experience of personnel management at middle-senior level within social housing</li><li>Strong organisational and problem solving skills</li><li>Full UK driving license</li><li>Good written, verbal and communication skills</li><li>IT literate</li><li>Good organisational skills</li><li>Committed to equal opportunities</li><li>Experience of providing excellent customer service</li></ul>Desirable:<ul><li>Experience of supported housing</li><li>Knowledge of MIS Active H – R&amp;M Module</li><li>A trade background or practical experience of repairs and maintenance</li></ul>How to ApplyIf you wish to apply for this role, please send your CV along with a supporting statement (no more than 2 sides of A4) detailing how you are suitable for the role. Please email this to <a href="mailto:matthew@careha.org.uk" target="_blank">matthew@careha.org.uk</a>.

Asset & Compliance Manager

Job Description About the role We have 2 new opportunities for Lettings Officers to join our team in Oldham on a full time permanent contract. You will work closely with several of our customer-facing teams to ensure our homes are let within target and safely deliver the lettings service, in the Guinness Service Style, achieving positive outcomes for Guinness and customers. You will manage the end-to-end lettings process and focus on the allocation of our homes, conducting applicant eligibility and pre-tenancy procedures.Liaising with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will need to demonstrate recent experience of providing lettings services within social housing, with a passion for great customer service always striving to enhance customer experience and improve performance. You will also be able to demonstrate the below essential skills and experience: <ul> <li>Experience &amp; understanding of letting homes in the social housing sector.</li> <li>Proven ability to work methodically, follow agreed procedures and accurately record data and information.</li> <li>Proven ability to provide timely, accurate and clear responses to routine customer enquiries - by telephone, email, text and in writing. Experience &amp; understanding of letting homes in the social housing.</li> <li>Good oral and written communications and 'can do' attitude.</li> <li>Exceptional time management and organisational skills</li> <li>Able to demonstrate the Guinness Behaviours.</li> <li>CIH Housing Practice Level 3 is desirable.</li></ul>If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Lettings Officer

Annual salary: up to £35,000.00 Housing Advisor - 'Find your own accommodation' scheme Preston, Lancashire Full Time, up to 9 months FTC, with potential to extend - 40 hours per week Up to £35,000 per annum plus £3,800 company car allowance About the role: We are collaborating with our client to resettle families in the UK under the Afghan Resettlement and Assistance Policy. Initially, these families will be housed in various accommodation bases, known as the transit estate, before moving to permanent homes within the community. Over the next nine months, Mears will assist service users in securing private rental homes across the UK. This position is part of the housing team, collectively responsible for supporting frontline delivery and meeting contractual requirements. As a Housing Advisor, you will play a crucial role in providing housing solutions and delivering exceptional service to our service users and the community. You will assist Afghan families in finding suitable homes in the private rental market. Additionally, you will identify new partnership opportunities while ensuring excellent customer service, performance, and full compliance with the contract. As a Housing Advisor, you will discuss options with family households and single person households, to help facilitate a seamless move. Taking the service users through the whole journey from understanding their needs to securing the property and moving in. You will deliver personalised support to service users through bespoke casework and facilitating housing drop-in clinics. We will work in partnership with the receiving LA to ensure required support will be in place once a property is agreed. What are we looking for? <ul><li>Previous experience working within the housing sector / working with vulnerable people</li><li>Previous experience working within the refugee sector would be ideal</li><li>A thorough understanding of the UK benefit system</li><li>Deadline management</li><li>Strong interpersonal communication skills</li><li>Ability to build internal relationships, and manage dispersed teams</li><li>Negotiation knowledge</li><li>IT literate</li><li>Excellent communication</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays (pro rata)</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Choice of company car or car allowance </li><li>Access to EAP Counselling sessions</li></ul>If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on <a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>. We look forward to hearing from you soon. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.

Housing Support Officer

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Leeds. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Resident Liaison Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Hardwick Grange in Penwortham. Hardwick Grange consists of 51 stylish one an two bedroom retirement properties, exclusive to the over 55s and conveniently located within walking distance to Penwortham town centre. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £21,490.34 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Jessiefield Court in Didsbury. Jessiefield Court is an exclusive Retirement Living development located on desirable Spath Road in Didsbury. With 26 exquisitely finished one and two bedroom apartments, it is the epitome of luxury living for the over 60s Hours: 25 hours per week Monday to Friday. We can be flexible around school hours. Salary: £17,908.61 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Wigan. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £24,960 per annum, rising to £25,584, plus company van, fuel card plus excellent benefits! We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Tenant Liaison Officer will include: <ul> <li>Provide a high-quality service by liaising between the Client, Tenant &amp; Liberty staff</li> <li>Understanding tenant requirements</li> <li>Support the reduction in complaints</li> <li>Support customers, particularly any vulnerable customers</li> <li>Manage client relationships to engage on access procedures, installation programmes and community engagement</li> <li>Support the wider Liberty team in managing customers and improving customer experience</li> <li>Engagement with field and work planning teams</li> <li>Ensure all customer details on all systems are accurate to keep clients updated</li></ul>What we are looking for in our ideal Tenant Liaison Officer: <ul> <li>NVQ Level 2 or customer related discipline</li> <li>GCSE or equivalent standard in Maths &amp; English</li> <li>Valid driver's license essential</li> <li>Customer service experience, ideally within a social housing environment Experience of the use of Microsoft Office Software including Outlook, Word, Excel &amp; Access</li> <li>A caring &amp; empathetic individual who understands and supports the needs of a diverse cross section of customers, who has analytical skills and the ability to manage change, problem solve &amp; manage own workload</li></ul>We offer a range of benefits for a rewarding career including though not limited to: <ul> <li>Pension scheme</li> <li>23 days Annual Leave, plus Bank Holidays</li> <li>Cycle to Work scheme</li> <li>Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher</li> <li>YuLife, includes:</li> <li>Life Insurance/Death in service benefit - 2x annual salary value</li> <li>Smart Health (including round the clock access to 24/7 UK-based GPs)</li> <li>Best Doctors to provide a second opinion on complex cases or diagnosis</li> <li>Mental Health Support, 4-6 sessions with a psychologist or psychotherapist</li> <li>Online Health Check</li> <li>Nutrition consultations</li> <li>Online fitness program</li> <li>YuMatter+ Employee Assistance Programme designed to support mental, financial &amp; professional wellbeing including up to 5 confidential sessions with a counsellor</li> <li>Free will writing</li> <li>Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.</li> <li>Exclusive membership and wellbeing product discounts</li> <li>Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:</li> <li>Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans</li> <li>Discounted gym membership</li> <li>Savings on cinema tickets, travel, holidays &amp; retail</li></ul>In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Liberty is a real living wage employer. Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer click "apply" below - we want to hear from you! Closing date for applications is the 27th February 2025 (we reserve the right to close this vacancy earlier depending on number of applications).

Tenant Liaison Officer

Job Introduction Job Title: Tenancy Management Officer Salary: £28,000 - £30,395 Contract: Permanent Location: Regional Weekly Hours: 35 So.... What is this role exactly? We have an exciting opportunity for a Tenancy Management Officer to cover areas in and around across the Greater Manchester area. What will my working week look like? Living locally in or around Greater Manchester, you will travel around your 'patch' with the freedom to manage your diary around your customer visits and stakeholder meetings. You will also be required to visit our Head Office in Birchwood, Warrington (WA3 7QH), for meetings and training as and when required. What will I be responsible for doing? First and foremost, you will be working independently, taking the lead on the delivery of a first class, end-to-end customer focused tenancy management service. One of the great things about this role is you will have the flexibility to manage your own diary, choose a suitable working location that works for you and your customer base and be able to influence how our estates and neighbourhoods look and feel. It's a very rewarding and exciting time to join Your Housing Group! And what would make me stand out from the crowd? To be a successful as a Tenancy Management Officer here at YHG, you will have... <ul> <li>knowledge of the legal and regulatory framework of social housing and property / tenancy management</li> <li>good knowledge of best practice in safeguarding adults and safeguarding children</li> <li>a good level of understanding of Housing Management and relevant Housing services</li></ul>Ideally, you will... <ul> <li>have a passion for delivering consistently high levels of customer service and making a positive difference to our customers lives</li> <li>be a real team player, working closely with colleagues within your own team and cross department decisions</li></ul>This role is really suited to someone who likes to lead, drive and deliver results that will improve Your Housing Group's vision of being a sector leading landlord and one that really values its staff and customers as it's number one priority. That all sounds great, what's in it for me? In return we offer £28,000 - £30,395 per annum for a 35-hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance. We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group's career's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29K properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. Closing Date: 16th February 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1 Your Housing Group

Tenancy Management Officer

Language Empire, a leading provider of face-to-face interpreting and translation services, is seeking a Community Engagement Officer to join our team. With a focus on providing high-quality language solutions to public sector organisations throughout the UK, we pride ourselves on our dedication to delivering exceptional service in over 500 languages. As the Community Engagement Officer, you will play a vital role in ensuring that our company continues to operate responsibly and ethically, while also making a positive impact on society. You will lead our community initiatives, build meaningful relationships, and ensure our services reach underrepresented and marginalised communities. You will also contribute to our social value and sustainability goals, making a tangible difference to both our organisation and the communities we serve. What will you be doing? <ul> <li>Identify and connect with underrepresented and marginalised individuals and groups, encouraging them to take part in collaborative initiatives </li> <li>Facilitate inclusive conversations, workshops, and focus groups to gather community insights.</li> <li>Plan and deliver community events, forums, and educational activities.</li> <li>Represent the organisation at school recruitment events, job fairs and other engagements.</li> <li>Collect and analyse feedback, document outcomes, and share insights for improvement.</li> <li>Create engaging content for social media, newsletters, and the company website.</li> <li>Write case studies and support bid management with detailed activity reports.</li> <li>Act as the main point of contact at events, coordinating on-site activities.</li> <li>Develop systems to monitor and report progress across initiatives.</li> </ul>Requirements <ul> <li>Exceptional communication and interpersonal skills.</li> <li>Strong facilitation skills to lead workshops and community activities.</li> <li>Passionate about community development, inclusivity, and social justice.</li> <li>Excellent networking abilities and relationship management skills.</li> <li>Self-motivated, with strong organisational and time management skills.</li> <li>Proven experience in community engagement, outreach, or facilitation roles.</li> <li>Familiarity with participatory approaches to service design.</li> <li>Experience working with diverse or marginalised communities.</li> <li>Familiarity with the Social Value Act</li> <li>Knowledge of social value frameworks (e.g., ESG) is desirable.</li> <li>GCSE/O Level (or equivalent) at grade C/4 or above in English and Maths.</li> <li>Qualification in Social Value desirable </li> <li>Reliable transportation for travel to events across the country.</li> <li>Flexibility to work outside of standard office hours when required.</li> <li>Ability to reliably commute to our office in Rochdale </li> </ul>Benefits Become part of our team at Language Empire and you'll find an inclusive culture which prizes mutual respect, innovation and high performance. Hard work deserves great benefits: Health and Well-being Support: <ul> <li>Doctorline: 24/7 telephone access to a practising UK GP.</li> <li>Togetherall: A safe online space to get the support you need, in confidence.</li> <li>Structured Counselling: Professional mental health support </li> </ul>Information and Assistance: <ul> <li>24 Hour Advice Line: Confidential guidance on medical, legal or domestic issues.</li> <li>Eldercare Advice: A Telephone Care Advisory Service for support with caring responsibilities.</li> </ul>Discount and Savings: <ul> <li>Discounts and special offers at hundreds of retailers, restaurants and destinations.</li> <li>Savings on Gym membership, health clubs and leisure centres, as well as discounted online subscriptions.</li> </ul>Who are we? EMPIRE GROUP is on a mission to revolutionize the translation &amp; interpretation industry. Since, its establishment in 2001, the company is providing professional interpreters mostly to public sector organizations in the UK. We have been supplying interpreting and translation services local and nationwide covering 200 core languages and dialects throughout the UK. To date our 20,000+ strong work force of face-to-face interpreters speak over 435 languages and dialects as well as rare and exotic languages. Our 1,000+ translators are all UK based with a cover for over 200 languages which can be translated to and from English. We have robust systems to manage our pool of translators and interpreters across the country. Our Vision: "To become the UK's leading provider of translation, interpreting and related services for the public and private sectors." Our Mission: "To provide outstanding services that bridge the language barrier while respecting and celebrating cultural diversity." We value: PEACE - People -&gt; Ethical Conduct -&gt; Assured Excellence -&gt; Clients -&gt; Equality &amp; Diversity Language Empire is proud to be a Disability Confident and Real Living Wage accredited Employer!

Community Engagement Officer

Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe, and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. We are looking for a Neighbourhood Officer to join the team here at Pendleton Together in this exciting role. This is an exciting prospect that involves the responsibility of overseeing the surrounding communities of Salford. This role is located in our Salford office. There are opportunities for flexible working to support a healthy work-life balance. This role is field based; you will balance your time between working on your designated patch, office and home Requirements Outline of Key responsibilities for the Neighbourhood Officer... <ul> <li>As a Neighbourhood Officer, you will draw on your strong background in general needs housing management and your understanding of housing and estate management standards and practices. This includes expertise in key areas such as anti-social behaviour (ASB), lettings, property exchanges, repairs, rent management, and safeguarding. You will work closely with multi-agency teams and attend partnership meetings to ensure the best possible support for a diverse range of customers. Your role will be central in helping to maintain and improve the quality of life in our communities.</li> <li>You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.</li> <li>You will be responsible for showing customers around empty properties and carrying out lettings in accordance with our policies &amp; procedures</li> <li>You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden. You will work as part of a team to deliver excellent customer service and meet all performance objectives.</li> <li>You will work 37 hours per week, Monday to Friday, with occasional evening or weekend work depending on business needs. We offer flexible working arrangements in line with our Smart Working culture to ensure we provide an excellent and accessible service for our customers.</li> <li>Your time will be divided between working within the neighbourhood you manage and working from home, with office days for dynamic team collaboration. These will include brainstorming sessions, team meetings, shared learning days, and bespoke training programmes tailored to individual learning styles. This flexible approach fosters innovation, teamwork, and personal development. You'll have the autonomy to manage your own diary and schedule, ensuring you can balance your workload effectively.</li> </ul>We are looking for someone who has... <ul> <li>Full UK drivers licence and access to a car as the role is field based</li> <li>Experience and knowledge of housing/ lettings or ideally social housing</li> <li>Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.</li> <li>You possess excellent face-to-face customer service skills, along with the ability to handle confidential and sensitive information appropriately, and have a strong track record of working with a diverse range of customers and effectively managing various situations.</li> <li>Self-motivation, with a solution-focused approach to working with customers and stakeholders.</li> <li>Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently.</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Officer role... <ul> <li>Salary of £29,582 per annum </li> <li>Annual pay scale increase</li> <li> 27 days holiday (rising to 32 over 5 years' service) + bank holidays</li> <li>Hybrid working</li> <li>You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.</li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme</li> <li> Health and wellbeing benefits including access to GPs</li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice</li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.</li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Neighbourhood Officer

Job description Post Ref: CC178 Calderdale Council, are pleased to offer the opportunity to undertake the role of Independent Living Officer (ILO) within the Reablement Team. The role has been redesigned and regraded to encourage people who are thinking about a career in Health and Social Care, combining elements of Occupational Therapy, modern approaches to community rehabilitation, reablement and the innovative use of Assistive Technology to support impendence and community inclusion. These roles have been regraded to reflect the new approaches we are developing and can be the first step in a rewarding career, covering a variety of professional roles in health and local government. If you are at the beginning of your career and exploring different options before you make the decision about your future, or if you have the life experience, thinking about a career change and willing to learn new skills that will take you into areas of work you didn't know existed, please contact us for a further conversation. The new team will need to be highly professional, committed to continuous improvement, outcome driven, quality focused with the prospect of future career opportunities? We embrace innovation and encourage performance. We are keen to recruit Independent Living Officers with shared values and behaviours that remain at the heart of everything we do. The reablement team consists of a range of health and social care professionals and supports a Home First pathway and aims to: • Provide reablement to people in their own homes - including assessment and provision of equipment, aids and adaptations, assistive technology. • Reduce preventable admissions to hospital. • Reduce length of stays in hospital by supporting safe and timely discharges using a Home First model. • Provide a person-centred approach to optimise independence and confidence, enable recovery and prevent a decline in functional ability. • Undertake assessment for longer term care for those requiring on-going support. The role of ILO will be to support people to live as independently as possible through engagement, assessment and provision of equipment and aids to support independent living. You will assess, provide and install aids, equipment, adaptations, personal care, medicines management, rehabilitation exercises and support for carers to meet identified needs to support people to live safely at home and maximise independence. Closing Date: 12th February 2025 Interview Date: 18th Feb 2025 As part of our Vision (<a href="https://www.calderdale.gov.uk/vision/" target="_blank">https://www.calderdale.gov.uk/vision/</a>) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a varie-ty of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised be-fore being seen by the selection panel. For support on your application please read our Application Booklet or visit our Employment Hub | Calderdale Council We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.

Independent Living Officer (Reablement Service)

We are currently recruiting an experienced Neighbourhood Housing Officer to join us on a permanent part time basis. You will deliver a high quality housing management service and making a real difference to our customers and the communities that they live in. Hours: Wednesday afternoon, Thursday &amp; Friday full day You will cover: Huddersfield, Sheffield &amp; Rotherham and will be expected to cover at the Huddersfield hub every Thursday. About us We are social housing landlord and think our vision of Improving Lives Incommunities says it all! Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this. Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on our 2 year plan to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in. Duties <ul> <li>Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.</li> <li>Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.</li> <li>Spend 80% of your time out in our neighbourhoods.</li> <li>Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.</li> <li>Complete property inspections and tenancy checks to ensure tenancy obligations are being adhered to and tenancy records are up to date.</li> <li>Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.</li> <li>Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.</li> <li>Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements. </li> <li>Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers</li> <li>Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations . </li> <li>Work and contribute to investment/other projects when required.</li> <li>Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.</li> <li>Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.</li> <li>Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents. </li> <li>Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives</li> <li>Ensure all records both digital and manual are updated promptly and accurately. </li> </ul>Requirements <ul> <li>Experience of dealing with customers face to face in a housing related role</li> <li>Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.</li> <li>Previous experience of taking ownership of, dealing with and de-escalating complaints.</li> <li>Knowledge of dealing with anti-social behavior complaints </li> <li>A passion for delivering excellent customer service and making a difference to the peoples lives.</li> <li>Experience in a customer service environment and resolving complex customer cases and challenging situations, demonstrating empathy, professionalism and diplomacy.</li> <li>Awareness of customers diverse needs </li> <li>Flexible and adaptable approach to a changing and varied workload</li> <li>Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences. </li> <li>Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.</li> <li>Excellent organisation, project management and time management skills </li> <li>Ability to prioritise, manage your own workload and to meet deadlines </li> <li>Self-motivated, driven and skilled at taking ownership </li> </ul>Benefits <ul> <li>Salary of £15,075 up to £16,799 per year dependant on experience </li> <li>Essential car user allowance plus mileage </li> <li>West Yorkshire Pension Fund membership - Current employer contribution is 15.5%</li> <li>28 days annual leave that increases with service plus bank holidays (pro rata)</li> <li>Option to buy and sell annual leave </li> <li>Training, development, and qualification opportunities</li> <li>Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)</li> <li>Corporate health scheme membership </li> <li>Access to an Employee Assistance Programme</li> <li>Cycle to work scheme</li> <li>Local gym membership discounts.</li> <li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li> </ul>If you have applied for a Neighbourhood Housing Officer role at Incommunities in the last 6 months, you need not re-apply. We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Neighbourhood Housing Officer - 17.5 hours

Are you an experienced Health &amp; Safety professional with a keen interest in Residential Building Safety? Are you ready for a new challenge in 2025 and would you like to be working with a diverse portfolio of prestigious properties mainly across the North West supporting an experienced and dynamic team of property managers? This fantastic Manchester based employer offer a great package and an interesting opportunity for you to shape and develop their already robust compliance strategy of building safety regulations. This is a real chance to drive change and continuous improvement in all things health and safety What you will be doing as a Building Health &amp; Safety Manager: <ul><li>Providing guidance and support to the Property Management team, in respect of general building and fire safety</li><li>Managing consultant and client relationships in preparation of Building Safety Case documentation</li><li>Handling submissions of documentation under Building Safety Act 2022 and Fire Safety (England) Regulations</li><li>Supporting Property Management team with Fire Risk Assessment matters, working with Building Safety Coordinator to ensure annual reviews are booked and attended on time, with correct documentation prepared in advance</li><li>Taking a pro-active approach to managing risk across a diverse portfolio of residential buildings</li><li>Ensuring compliance with company policies</li><li>Continuous development and improvement of company H&amp;S procedures and policies</li><li>Offering technical guidance to colleagues, training and support, to ensure a culture of safety</li><li>Managing and responding to incidents on site as required</li><li>Responsibility for mandatory reporting under RRFSO and Building Safety Act</li><li>Managing relationships with regional Fire Services and Regulatory bodies</li><li>Maintaining up to date Resident Engagement Strategies</li><li>Maintain a regime of Fire Door inspections across the PM team</li><li>Maintain an excellent standard of knowledge of Building Safety issues across the business</li></ul>What is required for the role of Building Health &amp; Safety Manager: <ul><li>Experience managing H&amp;S within residential buildings</li><li>In-depth knowledge of the Building Safety Act 2022, Fire Safety Act 2021, RRFSO and supporting guidance</li><li>Experience in working with, developing or maintaining Building Safety Cases and Safety Case Reports for high-rise buildings</li><li>NEBOSH / IOSH Qualification or working towards is desirable</li><li>An understanding of internal communications, reporting to and advising senior colleagues and ability to guide key clients</li><li>Excellent communication skills, both verbal and written organisational skills</li><li>Financial acumen</li><li>Ability to produce reports and maintain accurate records</li><li>Problem solving and decision-making skills</li><li>IT Literate (experience of using Microsoft products and bespoke systems)</li></ul>What you will LOVE about the role of Building Health &amp; Safety Manager: <ul><li>Salary up to GBP50000 dependant on experience</li><li>Working hours Monday-Friday 08:30 to 17:00</li><li>Based in their central office in Manchester</li><li>Great career development opportunities</li><li>25 days annual leave plus bank holidays</li><li>Contributary pension scheme</li><li>Employee life assurance</li><li>Office lunches</li><li>Birthday day off!</li><li>Cycle to work scheme</li><li>Discount scheme</li><li>Casual Fridays</li><li>Length of service rewards and employee of the month</li><li>Social events including Summer and Winter parties</li></ul>If you would like to apply please send you CV to us today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Building Safety Manager

Unqualified Teacher - Independent Living Skills Who are Fair Ways and what do we stand for? Fair Ways is a leading children's services charity based in the Solent, delivering Fostering, Education, Residential, Mental Health and Family services and cares for over 400 children, families, young people and vulnerable adults each year. Fair Ways is a great place to work. We are a team. We care about each other and are all committed to making a change to the lives of the young people and service users in our care. We will not apologise for calling our staff great, the best, or world-class. Our staff are at the core of our organisation and we celebrate them by shouting it from the rooftops! Where and when do we need you? Fair Ways are looking for an unqualified teacher specialising in Independent Living Skills, to work as part of our fantastic teaching team at our specialist Autism School located at our new Eastleigh campus. We strongly believe in creating a person-centred programme to meet each child's needs adapting a unique 'autistic curriculum'. This not only captures the pupil's learning needs but also addresses social, emotional and communication needs of children and young people with autism, and nurtures their independence and well-being. Students are placed with Fair Ways when most other mainstream or specialist schools have been unsuccessful. As such, they are likely to have been out of education for a long period of time, having exhausted multiple placements. As an unqualified teacher at our school you will be involved exciting and rewarding things like: <ul><li>Individualised lesson planning, delivery of lessons, marking of work and knowing when and how to differentiate appropriately using approaches which enable students to be taught effectively.</li><li>Helping young people draw up action plans for employment, education and training and support them to achieve these goals. This will include a high standard of planning and delivery of the programme whilst supporting the individual needs of the student</li><li>Participating in the completion and monitoring of all student assessments and being accountable for student's attainment, progress, and outcomes with your subject area.</li><li>Supporting the implementation and delivery of each students Individual Education Plan (IEP) and Personal Education Plan (PEP) by providing relevant data to monitor progress, set targets and plan lessons.</li><li>Liaising and negotiating with Employers, Colleges, Universities, and training providers to provide the best opportunities for our students.</li><li>Demonstrating an understanding of, and a willingness to learn, how the young peoples' early life experiences and how such experiences may result in, or contribute to, severe challenging behavior.</li><li>Recognising and accepting the possible need to intervene using positive handling strategies in order to make incidents safe, and to work as part of a consistent team.</li></ul>Successful candidates will be working a 37.5 per week, term time only. All candidates must have a full driving license and have access to the use of a car. Successful candidates will be required to provide an enhanced Disclosure (DBS). This disclosure cost will be met by Fair Ways. You and your specialisms Teaching roles within our frontline services help achieve our mission of making a difference through passionate care, support, and education. To support this, you will be required to have, or be working towards a minimum of the following qualification levels: <ul><li>To be qualified to a minimum of A Level or equivalent within a relevant subject area, ideally with experience within the education sector.</li><li>To possess an understanding of legislation relevant to education and child protection policies and procedures.</li></ul>Let us look after you! At Fair Ways, we care about your well-being, here is what we currently offer to our dedicated team: <ul><li>Exciting Opportunities: Participate in free staff lotteries with amazing prizes, such as £1000 holiday vouchers, weekends away, luxury hampers, £1000 fostering referral scheme and vouchers. Experience a workplace that celebrates your contributions.</li><li>Work-Life Balance: Enjoy a Holiday Accrual Scheme and the option to purchase additional holidays (up to 5 days). We value your time and offer flexibility to accommodate your existing commitments.</li><li>Health and Support: Benefit from Simply Health, our health cash plan, and access to our Employee Assistance Scheme, providing emergency financial assistance and 24/7 counselling services. Access your salary when you need it with Early Pay - The ability to withdraw an amount of your salary early each month to assist with any unforeseen circumstances.</li><li>Growth and Development: Unlock your potential with our Education Grant, offering funding for accreditation up to master's level. Engage in leadership courses to enhance your skills and progress in your career.</li><li>Wellbeing Matters: Experience team-building days, summer festivals, and well-being initiatives, promoting a positive work environment. Take advantage of discounted gym memberships and a cycle-to-work scheme to maintain a healthy lifestyle.</li><li>Recognition and Rewards: Be appreciated for your dedication through annual Staff Awards and Long Service Awards. Build a secure future with our pension scheme and gain eligibility for a Blue Light Card.</li><li>Supportive Community: Be part of our diverse workforce that embraces all communities. We value your unique perspective and encourage you to contribute to our inclusive and vibrant culture.</li></ul>*Benefits may differ dependant on contract type. Become a part of our community - We can't wait to meet you! If you're passionate about making a difference and are ready to embark on an incredible journey, apply today and be a part of something amazing at Fair Ways. Join our team and help shape brighter futures!

Unqualified Teacher - Independent Living Skills

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values </li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents. </li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals </li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented </li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting </li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. </li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments. </li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. </li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders. </li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. </li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies </li><li>Develops capability of team members in order to meet key performance goals and future succession requirements. </li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. </li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. </li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. </li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. </li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. </li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>Key Relationships <ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team. </li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. </li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment. </li><li>Detailed knowledge of Landlord/Tenant Legislation. </li><li>A strong team player but capable of working autonomously and taking ownership. </li><li>Excellent organization skills with the ability to multi task and prioritize </li><li>Excellent verbal and written communication skills </li><li>Numerical skills necessary to complete the above activities. </li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Community Manager

Job Title: Senior Residential Practitioner - Children's Home Where you will be based: Walkden, Greater Manchester The Service Users: Children aged 7 to 17 with Emotional and Behavioural Difficulties (EBD) and Mild Learning Difficulties The Company: <ul><li>Size of company: Medium-sized</li><li>Type: Private</li><li>Number of children's homes in the group: 5+</li><li>Other services they offer: Residential care, Educational support, Therapeutic services, Support Living </li><li>Company Ofsted track record: Good across all homes and striving for Outstanding</li><li>Growth Plans: Currently expanding their services to support more children and young people across The North East and North West</li><li>Ethos / Values: Dedicated to providing the best possible outcomes for children, promoting a nurturing and supportive environment</li></ul>What does Progression look like: Opportunities for career advancement within the company, including roles such as Deputy Manager and Registered Manager and Regional Managers Working Week and Pay: <ul><li>Hours: Condensed shifts of two days on, four days off.</li><li>Sleeps: Included in the condensed shift pattern Approx 6 to 8 Sleeps per Month paid at £52 per sleep</li><li>Salary: £14.50 per hours Total take-home upto £41,184pa</li></ul>Other benefits: <ul><li>Excellent health and wellbeing benefits</li><li>Discounted gym memberships</li><li>Auto-enrolment into the Company pension scheme</li><li>Additional leave at 2 years and 5 years of service</li></ul>Induction: An in-depth induction, welcome program, and fully supported development opportunities. Training: Access to a comprehensive Training Academy for ongoing professional development. What you will need/None-Negotiables: <ul><li>Qualifications: Level 3 Diploma in Residential Childcare or Level 3 Children &amp; Young People Workforce Diploma with social care pathway. (Level 3 Diploma in Adult social care may be considered if work experience with children can be demonstrated)</li><li>Experience: Ideally experience in the Residential Children's Services sector or similar setting working with children with challenging behaviour.</li><li>Driving Licence: Required </li><li>Fluent in English: Speaking and also the ability to understand different UK dialects.</li><li>Min Age: 22/23</li></ul>How to Apply: If you are passionate about making a difference in the lives of children and young people and would like to join our client's professional and dedicated team, they encourage you to apply today. To apply for this rewarding opportunity, click the apply button or contact us for more information. For more information or a confidential chat, please contact Sam at: Phone: 01423 393 019 Email: <a href="mailto:samuel@sgscare.co.uk" target="_blank">samuel@sgscare.co.uk</a>

Senior Residential Practitioner

About the job PIA Co-Ordinator We are going through a fantastic period of growth and to support this growth we are looking to hire a PIA Coordinator to join our organisation. What were looking for? We are looking for an organised, self-motivated and enthusiastic individual to join our Manchester Build Team. This hybrid role would suit someone who has previous experience with Openreach PIA processes. Sitting within the Project Management function the role will involve co-ordination of PIA activities between the planning, management and delivery functions and will play an integral part in the success of the PIA product deployment. As the department develops, opportunities for progression will arise. What will you be doing? <ul><li>Collaborating with our internal teams as point of contact for all aspects of the PIA journey.</li><li>Translate survey and design information to facilitate creation of NOIs</li><li>Undertake administration of the Openreach PIA CP portal along with and Joint User Pole agreements</li><li>Be responsible for the tracking and wider distribution of all NOIs, NAs, SPOs, MIs, Whereabouts</li><li>Communicate between multiple teams to ensure a coherent and efficient PIA journey is in place</li><li>Responding to queries and requests from across the business to support delivery</li><li>Supporting the development of project processes, workflows, and efficiency improvements in relation to PIA</li><li>General PIA Administration duties</li><li>Communication of updates/new releases to the wider business and maintenance of internal systems</li></ul>What is in it for you? <ul><li>28 days holidays per annum including bank holidays</li><li>Pension.</li><li>Life and disability cover</li><li>Were a young, dynamic and fast-growing business with excellent career progression opportunities on offer.</li></ul>

18 Jobs in Burnley, UK