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At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone who embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about you In this role, you will provide best in class customer service to colleagues, customers and stakeholders, in order to assist in the early resolution of escalated service requests and customer complaints, as they first enter our complaint handling process within the customer hub. You will understand the regulatory requirements in relation to complaints handling and will promote a positive complaint handling culture, by ensuring all new complaints are accurately assessed, triaged and understood. You will take ownership of the issues raised by our customers and stakeholders and comprehensively and efficiently address the complaint in a way that supports a full resolution for the customer. You will identify complaints that are not suitable for the complaint handling process and equally refer complaints that are unable to be resolved at first point of contact, for full investigation to Stage 1 of our process in England and Stage 2 for Scotland. A willingness to Do the Right Thing, understand and act upon the Customer Voice, and align your approach with our Customer and People Promises, is a crucial part of this role. This is a Hybrid role, with 2/3 days working out of our Group Support office and the rest of the time working from home. At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position For more information please download our job profile available on our website. More about your role As with all customer service roles you will have a genuine passion for helping people, you will be super organised and great at getting to the heart of our customers issues. To be successful in your application you will: <ul> <li>Have proven experience working in a fast-paced regulatory environment. </li> </ul> <ul> <li>Experience dealing with and resolving complex issues quickly, with a strong customer focus. </li> </ul> <ul> <li>Able to analyse data quickly and effectively to triage customer contact and identify </li> <li>Strong IT skills, ability to use systems. (Ideally Salesforce) </li> </ul>Ideally you will have knowledge of the regulatory requirements of complaints handling, including the Housing Ombudsman Complaint Handling Code and the Scottish Public Service Ombudsman Model Complaint Handling Procedures. You will have a person-centred approach and be skilled in de-escalation, with experience in handling complaints or frontline enquiries in a fast-paced regulatory environment. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more. </li> </ul>

Early Resolution Coordinator

Job description Post Ref: CC178 Calderdale Council, are pleased to offer several opportunities to undertake the role of Independent Living Officer (ILO) within the Reablement Team. The role has been redesigned and regraded to encourage people who are thinking about a career in Health and Social Care, combining elements of Occupational Therapy, modern approaches to community rehabilitation, reablement and the innovative use of Assistive Technology to support impendence and community inclusion. These roles have been regraded to reflect the new approaches we are developing and can be the first step in a rewarding career, covering a variety of professional roles in health and local government. If you are at the beginning of your career and exploring different options before you make the decision about your future, or if you have the life experience, thinking about a career change and willing to learn new skills that will take you into areas of work you didn't know existed, please contact us for a further conversation. The new team will need to be highly professional, committed to continuous improvement, outcome driven, quality focused with the prospect of future career opportunities? We embrace innovation and encourage performance. We are keen to recruit Independent Living Officers with shared values and behaviours that remain at the heart of everything we do. The reablement team consists of a range of health and social care professionals and supports a Home First pathway and aims to: • Provide reablement to people in their own homes - including assessment and provision of equipment, aids and adaptations, assistive technology. • Reduce preventable admissions to hospital. • Reduce length of stays in hospital by supporting safe and timely discharges using a Home First model. • Provide a person-centred approach to optimise independence and confidence, enable recovery and prevent a decline in functional ability. • Undertake assessment for longer term care for those requiring on-going support. The role of ILO will be to support people to live as independently as possible through engagement, assessment and provision of equipment and aids to support independent living. You will assess, provide and install aids, equipment, adaptations, personal care, medicines management, rehabilitation exercises and support for carers to meet identified needs to support people to live safely at home and maximise independence. Closing Date: 2nd January 2025 Interview Date: 9th January 2025 As part of our Vision ( <a href="https://www.calderdale.gov.uk/vision/" target="_blank">https://www.calderdale.gov.uk/vision/</a> ) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a varie-ty of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised be-fore being seen by the selection panel. For support on your application please read our Application Booklet or visit our Employment Hub | Calderdale Council We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.

Independent Living Officer (Reablement Service)

Are you a Property or Housing Surveyor ready to take the next step in your career or a Senior Surveyor looking for a change and a new challenge? If you have experience in Social Housing we could have your next role... The Role You'll lead a team responsible for delivering professional asset management services. From stock condition surveys to energy performance assessments, your work will ensure the properties meet Decent Homes and energy performance standards. How will you do this? By gathering and validating property data, developing survey programs, and ensuring compliance with housing standards. Overseeing property condition data collection and validation to enhance asset management, providing technical guidance and ensuring quality assurance for survey processes, collaborating with stakeholders to deliver value for money and operational excellence, and acting as a mentor to develop team capabilities while driving innovation. Important Stuff Location: Warrington Salary:£48,422 Benefits: Generous holiday with buy &amp; sell scheme, Pension, Life Assurance, Employee Discounts, Access to funding enabling study for professional qualifications &amp; More! To Apply? <ul><li>Professional qualification in construction or a related field (Level 4 or equivalent) Membership or progression toward CIOB, RICS, or equivalent technical qualifications is desirable.</li><li>Proven experience in managing technical staff</li><li>Strong knowledge of construction legislation and health &amp; safety standards.</li><li>Proactive approach to value for money and risk management.</li></ul>Feel you fit the bill? Apply today!!

Senior Property Surveyor (Social Housing)

Are you a Property or Housing Surveyor with experience in Social Housing? Look no further, we could have your next role.... What you'll do You'll deliver a range of professional asset management surveys, including stock condition, asbestos re-inspections, and energy performance assessments. Your expertise will help validate future investment needs and ensure compliance with housing standards, including Decent Homes and HHSRS. Collaborating with stakeholders, you'll provide technical advice, maintain accurate records, and contribute to high-quality service delivery. Important Stuff Location: Warrington, with travel to other locations as required. Salary: £38,484 Benefits: Generous holiday with buy &amp; sell scheme, Pension, Life Assurance, Employee Discounts, Access to funding enabling study for professional qualifications &amp; More! To Apply? <ul><li>Strong knowledge of construction legislation and health &amp; safety standards.</li><li>Proven experience conducting building surveys and analysing property conditions.</li><li>Excellent stakeholder management skills .</li><li>A proactive approach to providing value for money and contributing to risk management.</li></ul>Think you'd get on like a ''house on fire'' in this role?? Go on and apply today!

Property Surveyor - Social Housing

About The Role Role: Housing Options Officer Location: Civic Centre, Leyland Contract: Full time (36.25 hours) / Permanent Salary: £33,366 - £36,124 Closing Date: 10 December 2024 Our Housing Options Team is looking to appoint a pro-active, enthusiastic and highly motivated individual to work as a Housing Options Officer in our busy fast paced housing department. Each day is different and if you are the kind of person who relishes a challenge and is focused on achieving the best results for customers then this could be the job for you. What you'll be getting up to <ul> <li>You'll be working with customers who often present with multiple and complex needs and as such you will attend a variety of multi-agency meetings and forums, working in partnership with voluntary and statutory agencies to find the best housing solutions.</li> <li>You will be responsible for a range of functions, primarily relating to the prevention and relief of homelessness.</li></ul>Who we're looking for <ul> <li>You should have a good knowledge of the causes and implications of homelessness and have an understanding of current legislation.</li> <li>The ability to work with a range of partners and have effective communication skills. Someone who can work creatively towards finding housing solutions for our customers is vital.</li> <li>You will need to work at least one full day per week in the office to participate in the duty assessment rota.</li></ul>Other requirements <ul> <li>This role requires some travel around our boroughs. You should have a valid driving licence or the equivalent mobility. </li> <li>Successful applicants will be subject to a Basic DBS check (applied and paid for by the Council).</li></ul>Our Benefits <ul> <li>25 days annual leave plus bank holidays (and Christmas shutdown)</li> <li>Hybrid/agile working from day one</li> <li>Local Government pension</li> <li>Healthcare Cash Plan for cash back on health treatments </li> <li>Cashback website access for savings on brands you love</li> <li>Volunteering days</li> <li>Free parking</li></ul>Many of our colleagues work flexibly for us. We're always open to conversations around different working arrangements. If you're interested in part-time, compressed hours or any other working arrangement, please get in touch with us through the "Contact Us" form on our careers website. About Us At South Ribble Council, our mission is to provide a first-class service and improve the quality of life for our communities. Our staff are our greatest resource in helping us achieve this. They're at the heart of everything we do and are crucial to the delivery of excellent services. Working Together We share a number of our services with Chorley Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans. Additional information Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date. Equal Opportunities We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices. We're committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.

Housing Options Officer

The Vacancy Permanent, Full Time, 35 hours per a week Closing date: 11 Dec 2024 Potential Interview date: TBC We are expanding and seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service in a defined geographical area. You'll deliver a high-quality housing and tenancy service, working mainly in a designated neighbourhood, you will help to create a sustainable and thriving neighbourhood, customer independence. You will be encouraged to be innovative and work autonomously in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional 'first point of contact resolution' customer experience. What we're looking for: <ul> <li>Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy and neighbourhood management and related services including anti-social behaviour, arrears recovery and allocations</li></ul><ul> <li>Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties, estates and neighbourhoods.</li></ul><ul> <li>Experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.</li></ul><ul> <li>Experience of working collaboratively building successful working relationships with key stakeholders, partners and customers to achieve strong community and neighbourhood regeneration.</li></ul><ul> <li>Able to lone work safely and effectively, delivering high quality services in field-based settings.</li></ul><ul> <li>Demonstrable experience of Safeguarding; raising concerns through policies and procedures.</li></ul><ul> <li>Good IT literacy</li></ul>If you have applied for this role within the past six months, please note that we will review your previous application. Therefore, it is not necessary for you to reapply. The Company We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. The Benefits Not only do we offer fulfilling jobs where you can see the difference our work makes in our communities, but we also offer great rewards. Visit our site for more details. Career development 27 day annual holiday Pension scheme Healthcare cash plan

Neighbourhood Officer

About Us Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen's Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy. At a certified Great Place to Work® you'll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations. Our growing business needs an experienced and outcomes-focused Learning &amp; Development Advisor. You will be professional, clear thinking, positive under pressure and results driven, with a 'can do' attitude that inspires respect from other leaders and professionals. We are looking to recruit a colleague who works well with others and shares the Company's core professional values of innovation, excellence, and integrity. Personal Qualities <ul> <li>An engaging and inspiring communications style and relationship management approach that is friendly and approachable and connects with a wide audience, from graduate associates to board level executives, senior clients, and external stakeholders.</li> <li>A passion for helping people learn and grow and a positive, open personality with a "can do" attitude.</li> <li>Thoroughness and a meticulous attention to detail.</li> <li>Ability to remain calm and confident, responding logically and decisively under pressure in a fast-paced, growing organisation.</li> <li>Inquisitive, using critical thinking to ask lots of questions and comfortable with being challenged.</li> </ul>Key Accountabilities and Responsibilities Your role as a Learning &amp; Development Advisor is to work within a growing People Services team alongside our Senior Business Leaders helping to engage and develop our high performing teams based in our offices in Manchester, London and Edinburgh. You'll have the opportunity to progress your career to more senior levels within an expanding organisation, supported by our Career Development Coaching and Mentoring framework. You will also be excited by the opportunity to: <ul> <li>Work with our business and technical experts to develop creative and engaging face to face and e-learning training modules, using innovative ideas and our modern and flexible Leaning Management System to bring training sessions to life, gathering feedback and continually improving the value of our training to the business.</li> <li>Be a trusted learning expert for our business, including championing our staff development programme with staff, potential hires, alliance partners and clients.</li> <li>Take responsibility for the continuous investment in our people by owning the full learning cycle of InformedACADEMY© (our in-house staff development programme), supporting our people and our clients to build the skills, capabilities, and insights they need to be successful in their roles and to stay ahead in a rapidly changing digital world. This includes supporting staff through our Career Development framework, covering responsibilities, accountabilities and learning pathways.</li> </ul>Requirements <ul> <li>Demonstrable experience in supporting Learning and Development initiatives ideally within a professional services organisation.</li> <li>Proficient at managing and maintaining Learning Management systems and ensuring training records are kept up to date for accurate data collection and reporting.</li> <li>Experience working with Senior Leaders who are responsible for business change.</li> <li>Current knowledge of effective learning and development methods.</li> <li>Commitment to Continued Professional Development with a strong business acumen and solid relevant experience of relationship building and implementation of learning interventions.</li> <li>Understanding of different learning styles and methods, design, and delivery experience.</li> <li>Experience in evaluating and assessing the effectiveness of learning programmes </li> <li>Ideally CIPD qualified or an equivalent qualification, however, we are also willing to support the right candidate in achieving an appropriate qualification. </li> </ul>Benefits Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits. These can include: <ul> <li>InformedACADEMY© - We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.</li> <li>Industry leading health and wellbeing plan - We partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support and physical health support.</li> <li>Hybrid working*</li> <li>Private Health Care Cover*</li> <li>Generous life assurance cover*</li> <li>Gym Membership*</li> <li>Monthly office lunch</li> <li>Onsite massage sessions</li> <li>25 paid working days holiday per year plus bank holidays*</li> <li>Sabbatical Leave Scheme*</li> <li>Enhanced Maternity Leave and Pay*</li> <li>Enhanced Paternity Leave and Pay*</li> <li>Company Pension Contribution</li> <li>Profit Share Scheme*</li> <li>Payment of professional subscriptions</li> <li>Generous referral scheme with no limits on the number of referrals</li> <li>Salary Sacrifice scheme*</li> </ul>*Qualifying period applies Culture We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian. We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times. We're a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important. Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of. We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produces great outcomes for our people, our clients, and our partners.

Learning and Development Advisor

Job description FUSION HOUSING works across the Kirklees, Calderdale and Wakefield districts of West Yorkshire, providing help for our communities to find and maintain housing through legal advice, employment support, learning opportunities, supported accommodation and local food bank provision SUPPORTED HOUSING OFFICER - CALDERDALE Location: Halifax (Elsie Whiteley Innovation Centre) - there will be a requirement to attend any HOMEs properties in Calderdale. Fusion Housing manages a number of properties in Kirklees, Calderdale &amp; Wakefield for single people and families who are either homeless or at risk of homelessness. We are looking for someone with experience in supporting vulnerable individuals to realise their goals and help ensure our clients move on into independent, suitable accommodation. Do you have experience of? • Supporting people who are homeless or at risk of homelessness, finding out about their life journey and working together to make their goals a reality through support planning. • Ensuring clients are adhering to the conditions of their license / tenancy agreement, implementing appropriate sanctions where breaches occur. • Providing person centred support to people who sometimes are facing very complex and challenging barriers such as learning disabilities, ADHD, anxiety, substance use and trauma. • Carrying out inspections to ensure housing is safe and appropriate. • Participating in property sign-ups and re-lets. • Encouraging clients to build their confidence so they can create positive relationships. • Linking in with other professionals such as Housing Officers, Probation Officers and Mental Health professionals. • Helping remove the barriers clients may have to finding suitable independent housing. • Finding a joint resolution to issues like anti-social behaviour or neighbourly disputes. • Being understanding and supportive when times are tough; becoming that friendly face for someone to talk and listen to, whilst supporting the client to tenancy sustainment. • Having difficult conversations with the people you support; being open and honest about the challenges and putting a plan in place together about what to do next. The personal qualities we're looking for: • A positive, enthusiastic attitude with a sense of professional curiosity and resilience. • Someone who enjoys working in a fast paced, dynamic team where people support each other and are happy to get stuck in. • Being able to work on own initiative and enjoy the challenge of an ever changing workload. Further information, eg job description, employee specification and guidance notes, are available to download from the website <a href="http://www.fusionhousing.org.uk" target="_blank">www.fusionhousing.org.uk</a> , or can be requested by emailing <a href="mailto:HR@fusionhousing.org.uk" target="_blank">HR@fusionhousing.org.uk</a> . TO APPLY FOR THIS ROLE: Complete our online application form via the Fusion Housing website <a href="http://www.fusionhousing.org.uk" target="_blank">www.fusionhousing.org.uk</a> . CLOSING DATE: Tuesday 10th December @ 12.00 noon. INTERVIEWS: Tuesday 17th December at the Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax, HX1 5ER. Fusion Housing has a commitment to safeguarding children and adults at risk and will ensure that all its policies reflect this. This recruitment is taking place under our Equality, Diversity and Inclusion Policy and Procedures. An Enhanced DBS check will be required. As an employee of Fusion Housing, all successful applicants benefit from the following: • 30 days annual leave; 2 floating day; statutory bank holidays (all pro-rata for P/T staff) • Flexible working • Hybrid working policy • 30-minute paid break per day • 5% employer pension contribution • Pension salary sacrifice scheme • Sick pay scheme • Inclusive maternity and parental policies and pay • Health cash plan • Access to corporate KAL membership • A full range of staff and peer support networks #LI-DNI

Support Housing Officer - Fusion Housing

The role will be to co-ordinate all referrals to short-term supported accommodation and floating support services across Cheshire East via a single point of access. Liaison with housing support providers and clients will form part of the role so good communication skills are necessary. An exciting opportunity has become available to work within the Homelessness and Housing Options team in a role key to the prevention of homelessness and rough sleeping. The position is part time 22.2 hours per week preferably over Monday to Friday. This is a unique opportunity to join an established team and whilst the job description highlights our preferred skills and experience, we may also consider applications from applicants with a strong administrative background that do not have the housing experience and knowledge. About the role The role will be to co-ordinate all referrals to short-term supported accommodation and floating support services across Cheshire East via a single point of access. You will ensure all referrals are fully completed, liaising with referral agencies and clients to obtain additional information where required. There will be a need to develop and maintain relationships with service providers to facilitate both an understanding of service provision and to reinforce contract compliance. You will assist the contract managers in various aspects of their work, including visiting providers premises to conduct inspections and to oversee support sessions. The role is diverse with no one day the same, for more information on the role please view the "in this job you will" section of the attached JDPS document. About you You will have: - <ul> <li>Computer literacy and IT skills</li> <li>Ability to work on own initiative and self-motivation</li> <li>Good organisational skills</li> <li>Good team working skills.</li> <li>Ability to think through various issues to establish appropriate means to resolve problems.</li> <li>Excellent communication skills</li> <li>Ability to write clear reports and present information in a clear format.</li> <li>Ability to provide basic training on computer systems.</li> </ul>To find out more about the essential and desirable criteria for this role please view the "in this job you will need" section of the attached JDPS document. What we give in return • ENHANCED ANNUAL LEAVE 26 days annual leave (inclusive of bank holidays) from day 1, increasing up to 31 days after 5 years' service pro rata • ENHANCED PUBLIC PENSION A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay • FLEXIBLE WORKING PATTERN 37-hour standard full time working week with flexi time and hybrid/remote working arrangements • PURCHASE OF ANNUAL LEAVE The ability to purchase up to 10 days' extra annual leave each year in addition to your normal annual leave entitlements (this is pro rata for part time staff) • CYCLE TO WORK SCHEME Receive up Income Tax and National Insurance savings of up to 25 39% off the retail price of the bike and safety equipment package (savings dependent on the value of your chosen package and your tax status • EMPLOYEE ASSISTANCE PROGRAMME A completely free to use and confidential assistance service for all employees to help staff manage, reduce, and overcome the impact of life issues which they may experience from time to time, both within work and their personal life • PAID VOLUNTEER LEAVE Up to two days paid leave per year to volunteer for local organisations in the borough of Cheshire East • DISCOUNTED GYM MEMBERSHIPS Access to corporate membership prices for Everybody Leisure which includes: • Gym, Swim and Group Fitness at all 16 facilities • Off Peak Racket Sports • Athletics Tracks • Sauna/Steam/Spa For an informal chat about the role please contact Karen Wild on 07843641168

Housing Support Access Officer

Company Description There's never been a better time to join United Living Connected; we are a tenacious, fast-paced business with a huge contract pipeline and ambitious growth plans. Part of the United Living Group, our turnover will double in the next 5 years to top £1 billion. We are a growing telecommunications company based in Warrington part of the United Living Group. Job Description Role Purpose: We have an excellent opportunity for an enthusiastic and motivated Learning &amp; Development Advisor to join our Learning &amp; Development team. As the Learning &amp; Development Advisor you will interface with defined groups to identify, develop, deliver and evaluate blended learning and development solutions that support the business objectives of these groups, as well as contribute to the HR and L&amp;D strategic plans and projects <ul><li>Coordinate training for the Central Services and wider business where needed PDR support and any ad-hoc training requirements. </li><li>Liaise with stakeholders across the Group to ensure systems support business and people development activities, including SHEQ compliance requirements.</li><li>Become a super user of existing learning and development systems including the database, LMS and PDR.</li><li>Coordinate the PDR process, including implementing any amendments to the existing system and process, including the provision and maintenance of user guides.</li><li>Ensure accuracy of reports, including regular liaison with HR to check input data.</li><li>Produce reports as per the agreed Pillar schedule, including for the Central Services/ EXCO Review.</li><li>Support Group L&amp;D Manager to Coordinate the production of training matrices for both compliance and staff development purposes.</li><li>Provide effective support to the Learning and Development function to achieve and maintain compliance in all areas of training.</li></ul><ul><li>Advise on ongoing capabilities of, and enhancements to, the systems to support Learning and Development initiatives including Talent Management, Careers Pathways, training matrices and PDRs.</li><li>Process invoices, liaising with suppliers and accounts as required.</li><li>Deliver other ad-hoc administration support as required by the Group L&amp;D Manager.</li><li>Support the link between training and G-Tec for compliance/ development training</li><li>Support on roll out of Leaderships and Management training / Talent training and other adhoc training required via Pillar MDs.</li><li>Support Early Careers manager with adhoc admin and task with in system and grant applications with CITB</li></ul>Qualifications <ul><li>Excellent interpersonal and internal customer facing skills.</li><li>Experience of learning and development systems, including e learning.</li><li>Experience of working in a learning and development function,</li><li>Ability to be flexible and prioritise workload effectively.</li><li>The ability to work accurately, with attention to detail.</li><li>A high level of discretion and confidentiality.</li><li>IT literate Excel/ Word / PowerPoint</li></ul>Additional Information <ul><li>Experience of working with a learning experience platform.</li><li>Administering a staff appraisal/PDR system.</li><li>Knowledge of iTrent as an administrator and user.</li></ul><ul><li>Construction/Energy/Telecoms industry experience.</li></ul>

Project Worker Victoria House, Victoria Street, Manchester, M11 2LY £12.50 37.5 hours per week Sanctuary Supported Living is delighted to be recruiting for a Project Worker at our Homelessness Service, Victoria House, Manchester At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Project Worker will include: <ul> <li>Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence</li> <li>Assessing customers' needs by writing and updating support plans</li> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity</li> <li>Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education</li> <li>Handling occasional emergency situations</li> <li>Keeping accurate and high-quality written records</li></ul>Skills and experiences: <ul> <li>Experience of working with adults who have experienced homelessness</li> <li>Enthusiastic and flexible with a strong "can-do" attitude</li> <li>Ability to work as part of a team and on own initiative</li> <li>Strong organisational skills as well as functional literacy and numeracy</li> <li>Ability to react quickly to changing priorities whilst working to deadlines and targets</li> <li>NVQ3 in Health and Social Care, or willingness to work towards is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>£12.50 per hour</li> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 222125 Closing Date: 8 December 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Housing Support Worker

Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News &amp; World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities The role of the Community Manager is to lead, coordinate, support and facilitate all site events and be the point of contact for the client, site teams and their customers. The Community Manager is responsible for creating and nurturing a culture of excellence that delivers on the provision of a best-in-class service for the account. The individual will work closely with site staff and their customers, as well as other service partners in the business, and as this role is highly visible. The role is hands on as required with the role holder being involved and supporting all aspects of events, whilst being proactive, adaptable and flexible. <ul><li>Manage the marketing strategy and annual budget</li><li>Manage social media channels and provide monthly content</li><li>Attend industry relevant networking</li><li>Attend monthly marketing update calls with the Client</li><li>Provide monthly marketing reports including social media updates, digital marketing performance, tenant liaison updates, events, PR and communication updates</li><li>Work with 3rd party suppliers to raise the building's profile</li><li>Dealing with press releases</li><li>Responsible for events management in the building</li><li>First point of contact for all events</li><li>Building relationships with event providers</li><li>To build a highly trusted relationship with the site teams and their customers ensuring our delivery is proactive and engaging. Listen and promptly act appropriately and constantly collaborate</li></ul>Qualifications Minimum Requirements include: <ul><li>Experience in an events environment and marketing</li><li>Experience in event coordination</li><li>The ideal candidate will thrive in a quick moving, ambiguous environment, have an extraordinary attention to detail, while still working under tight deadlines. They will be collaborative, supportive, and skilled in handling multiple, complex, concurrent events</li><li>Outstanding customer service skills and orientation</li><li>Proficient in MS Office and Outlook, and possess excellent written and verbal communication and people skills</li><li>Must be able to demonstrate flexibility in relation to type of works carried out and availability with events often operating out of hours</li><li>An excellent customer focused manner at all times</li><li>Ability to be proactive and to possess strategic thinking and planning skills</li><li>Strong communication skills, leadership, teamwork, analysis, judgment, and customer focus</li><li>Able to evaluate priorities and re-juggle as appropriate</li><li>Able to resolve conflict and communicate intentions clearly</li><li>Deliver on time and with high quality results</li><li>A proven team player at ease with sleeves rolled up approach</li><li>Experience being involved with Workplace or Facilities operations at an event level</li><li>Excellent PC skills, proficient in Microsoft office</li><li>Customer focused</li><li>Good communicator - both written and verbal</li><li>Assertive, proud, positive</li><li>Possess cultural awareness and sensitivity</li><li>Fluent or first language English is required (written and oral)</li></ul>Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.

Community Manager

Overview CGL HMP Forest Bank Drug and Alcohol Recovery Service (DARS) Reference: Recovery Coordinator (12 months Fixed Term - Maternity Cover) Locations: 1 x HMP Forest Bank Full Time Hours: 37.5 per week Full Time Salary Range: £27,449.52- £31,529.41 (pro rata for part time hours) CGL's Prison Drug and Alcohol Recovery service provides a range of evidence-based interventions for those experiencing difficulties with drugs and/or alcohol that enables and empowers individuals to change, grow and live whilst promoting a focus on recovery and independence. This includes harm minimisation, case management, psychosocial interventions, alternative therapies, diversionary activities, peer support and release planning. The DARS service works in partnership with commissioners, Prison Health partners and Prison establishments to achieve the best possible outcomes for the men in our care. Responsibilities The post holder is expected to work closely with the DARS and management team alongside Spectrum community health ensuring we deliver an effective and innovative service delivery. There will also be a need to establish strong working relationships with other key stakeholders and providers within the prison establishment to ensure effective and robust pathways are in place and holistic packages of care are adhered to for service users. The role requires effective working to a high quality, aspirational recovery service tailored to meet the needs of large, busy local prisons and through-the gate services. CGL are committed to ensuring the safeguarding and wellbeing of children and vulnerable adults, and all applicants will be required to demonstrate an understanding of and commitment to best safeguarding practices. The successful candidate will be required to undergo an enhanced DBS check and HMPPS security clearance. Closing date: 28.10.2024 Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 6/12/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Nicola Marie Liddle | <a href="mailto:Nicola.Liddle@cgl.org.uk" target="_blank">Nicola.Liddle@cgl.org.uk</a> | 01619257000 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Title: Senior Residential Practitioner - Children's Home Where you will be based: Walkden, Greater Manchester The Service Users: Children aged 7 to 17 with Emotional and Behavioural Difficulties (EBD) and Mild Learning Difficulties The Company: <ul><li>Size of company: Medium-sized</li><li>Type: Private</li><li>Number of children's homes in the group: 5+</li><li>Other services they offer: Residential care, Educational support, Therapeutic services, Support Living </li><li>Company Ofsted track record: Good across all homes and striving for Outstanding</li><li>Growth Plans: Currently expanding their services to support more children and young people across The North East and North West</li><li>Ethos / Values: Dedicated to providing the best possible outcomes for children, promoting a nurturing and supportive environment</li></ul>What does Progression look like: Opportunities for career advancement within the company, including roles such as Deputy Manager and Registered Manager and Regional Managers Working Week and Pay: <ul><li>Hours: Condensed shifts of two days on, four days off.</li><li>Sleeps: Included in the condensed shift pattern Approx 6 to 8 Sleeps per Month paid at £52 per sleep</li><li>Salary: £14.50 per hours Total take-home upto £41,184pa</li></ul>Other benefits: <ul><li>Excellent health and wellbeing benefits</li><li>Discounted gym memberships</li><li>Auto-enrolment into the Company pension scheme</li><li>Additional leave at 2 years and 5 years of service</li></ul>Induction: An in-depth induction, welcome program, and fully supported development opportunities. Training: Access to a comprehensive Training Academy for ongoing professional development. What you will need/None-Negotiables: <ul><li>Qualifications: Level 3 Diploma in Residential Childcare or Level 3 Children &amp; Young People Workforce Diploma with social care pathway. (Level 3 Diploma in Adult social care may be considered if work experience with children can be demonstrated)</li><li>Experience: Ideally experience in the Residential Children's Services sector or similar setting working with children with challenging behaviour.</li><li>Driving Licence: Required </li><li>Fluent in English: Speaking and also the ability to understand different UK dialects.</li><li>Min Age: 22/23</li></ul>How to Apply: If you are passionate about making a difference in the lives of children and young people and would like to join our client's professional and dedicated team, they encourage you to apply today. To apply for this rewarding opportunity, click the apply button or contact us for more information. For more information or a confidential chat, please contact Sam at: Phone: 01423 393 019 Email: <a href="mailto:samuel@sgscare.co.uk" target="_blank">samuel@sgscare.co.uk</a>

Senior Residential Practitioner

About the job PIA Co-Ordinator We are going through a fantastic period of growth and to support this growth we are looking to hire a PIA Coordinator to join our organisation. What were looking for? We are looking for an organised, self-motivated and enthusiastic individual to join our Manchester Build Team. This hybrid role would suit someone who has previous experience with Openreach PIA processes. Sitting within the Project Management function the role will involve co-ordination of PIA activities between the planning, management and delivery functions and will play an integral part in the success of the PIA product deployment. As the department develops, opportunities for progression will arise. What will you be doing? <ul><li>Collaborating with our internal teams as point of contact for all aspects of the PIA journey.</li><li>Translate survey and design information to facilitate creation of NOIs</li><li>Undertake administration of the Openreach PIA CP portal along with and Joint User Pole agreements</li><li>Be responsible for the tracking and wider distribution of all NOIs, NAs, SPOs, MIs, Whereabouts</li><li>Communicate between multiple teams to ensure a coherent and efficient PIA journey is in place</li><li>Responding to queries and requests from across the business to support delivery</li><li>Supporting the development of project processes, workflows, and efficiency improvements in relation to PIA</li><li>General PIA Administration duties</li><li>Communication of updates/new releases to the wider business and maintenance of internal systems</li></ul>What is in it for you? <ul><li>28 days holidays per annum including bank holidays</li><li>Pension.</li><li>Life and disability cover</li><li>Were a young, dynamic and fast-growing business with excellent career progression opportunities on offer.</li></ul>

PIA Co-Ordinator

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property management software. Training will however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.</li></ul>Experience &amp; Skills <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.</li><li>Proven experience in managing site financials, including but not limited to budgeting, forecasting and financial analysis.</li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.</li><li>Detailed knowledge of Landlord/Tenant Legislation.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Excellent organisation skills with the ability to multi task and prioritise, with a focus on ensuring time delivery of results in all facets of the role.</li><li>Excellent verbal and written communication skills</li><li>Numerical skills necessary to complete the above activities.</li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

16 Jobs in Bury, UK