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The Vacancy We are excited to offer a fantastic opportunity for a Resident Liaison Officer to join our Property Services planned maintenance team at Wates in the Cambridge area. This position is a FIXED TERM CONTRACT for 12 MONTHS. As a Resident Liaison Officer (RLO), you will be the primary point of contact for residents on your projects. You will support the Project Manager by prioritizing residents' needs and addressing any concerns during site works. Your role will be vital in fostering a safe, secure, and positive living environment. You will work closely with site staff to minimize disruptions, ensuring clear and proactive communication and meticulous planning to build trust and deliver a seamless, customer-centric experience. Key Responsibilities: <ul> <li>Attend regular meetings with client representatives and tenants to ensure the highest level of customer service.</li> <li>Adopt a consistent approach to customer care across the contract.</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site database to reflect ongoing works.</li></ul>We are looking for a candidate with experience as a Resident Liaison Officer, ideally from a social housing background, although this is not essential. This role is centered around customer service, so applicants with a strong background in this area are encouraged to apply. As the role is a mix of site and office work you will need to have a full clean driving license and be flexible with travel. Due to the nature of the position, a Basic Disclosure and Barring Service Check (DBS) will be required at the offer stage. Applicants with criminal convictions will be assessed individually; we do not discriminate based on criminal records or the details of disclosed offenses. Additionally, some roles may be subject to further pre-employment checks. To learn more about the checks included in this process, please visit: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Cambridge Full Time Hours: 37.5 per week Full Time Salary Range: £27,861.6 - £32,002.35 (based on full time hours, pro rata for part time) *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 11/7/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Rakesh Singh | <a href="mailto:rakesh.singh@cgl.org.uk" target="_blank">rakesh.singh@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Description <ul> <li>Ipswich Housing Action Group (ihAg), Ipswich, Suffolk IP1 2EF</li> <li>£26,475 per annum (plus 7% pension contribution)</li> <li>Full time (37.5 hours per week)</li> <li>Permanent</li> <li>Reference: 0257</li> <li>Required as soon as possible</li></ul>Work alongside people accommodated by ihAg to identify and address the effects of their own homelessness experience and enable them to move towards recovery and independence. Your responsibilities: <ul> <li>undertake initial needs and risk assessments of potential ihAg tenants, to consider their suitability for supported housing</li> <li>develop structured, person-centred, trauma-informed support plans to engage each individual being supported</li> <li>provide support, encouragement and guidance in a flexible and adaptive way, to enable people to maintain their tenancies and achieve their personal goals</li> <li>conduct regular health and safety checks of allocated properties and report any maintenance issues to the Housing Services Manager</li> <li>maintain timely, accurate and up to date records and relevant information to facilitate delivery and ensure continuity of services provided to service users, and for accountability, reporting and monitoring purposes</li> <li>work with external agencies to achieve outcomes for the service and individuals as well promoting the organisation.</li></ul>You will need: You must be skilled in engaging with people who have a range of complex needs and enabling them to identify their own strengths and goals. You will be knowledgeable in trauma-informed approach and be willing to work flexibly to support each individual's needs. For full details please refer to the job description and person specification available on our website (ihag) About us ihAg is a busy local charity supporting people who are at risk of, or are experiencing, homelessness. The Chapman Centre is the only Homelessness Advice Hub in Ipswich, providing practical support and advocacy to people who are sleeping on the streets, housed in temporary emergency accommodation and/or at risk of homelessness. ihAg offers supported accommodation with personalised support to enable people who have lived with homelessness to move towards recovery and independence. The Housing Team manages all aspects of the housing, including rent and maintenance, and property safety. We will offer you: This is an exciting opportunity for an individual to join our hardworking and dedicated Housing Team. At ihAg, we have a positive can-do culture, which is supportive of all staff as well as service users. We have a robust Employee Assistance Package in place to support the wellbeing of staff. To find out more Please read theJob Description (word), Equality Diversity and Inclusion Policy (pdf), Equality and Diversity at Work (pdf)and Recruitment of Ex Offenders (pdf) For an informal discussion only, please call Jools Ramsey-Palmer on 07753 316323. More information can be found on our website and social media about this role and ihAg's work in general. How to apply Please visit our website (ihAg - Vacancies) for an application pack Alternatively, please complete the Application Form (word) Complete the application form, ensuring you address the points in the person specification, and send it with your CV to Janice Hubbard, Business Support Co-ordinator, at <a href="mailto:janice@ihag.co.uk" target="_blank">janice@ihag.co.uk</a> N.B. Previous applicants need not apply. Closing date: 12pm, 1 July 2025. ihAg is committed to safeguarding and promoting the welfare of people with additional vulnerabilities and expects all staff to share this commitment. Please note that this post is subject to an enhanced DBS check. About the Team IMPORTANT PLEASE READ BEFORE APPLYING To apply, please follow the application process detailed above. This job does not have a Suffolk Jobs Direct online application form. The 'Apply Now' button below only allows you to submit a job alert, not an online application.

Housing Support Coordinator

Night Concierge Canterbury House, Canterbury Way, Thetford, IP24 1EA £12.39 per hour 42 hours per week Sanctuary Supported Living is delighted to be recruiting for a Night Concierge at our Homelessness Service, Canterbury House in Thetford. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Night Concierge will include: <ul><li>Being a first point of call to receive and direct all customer queries</li><li>Developing good relationships with customers, helping them develop life skills</li><li>Handling occasional emergency/challenging situations</li><li>Going above and beyond to ensure an excellent service is provided to our customers</li><li>Occasionally organising and running social activities</li><li>Some health and safety responsibilities e.g. fire safety checks</li><li>Ensuring the security of the service is maintained</li><li>Writing and updating customer notes</li><li>This role will require lone working role for the majority of the shift</li></ul>Skills and experiences: <ul><li>Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse</li><li>Previous experience working under challenging circumstances</li><li>Good communication skills</li></ul><ul><li>Ability to use IT systems confidently</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul><li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata</li><li>A pension scheme with employer contributions</li><li>A variety of online discounts and rewards from major retailers</li><li>Health and well-being plans</li><li>Life assurance</li><li>Family friendly arrangements, including opportunities for flexible working</li><li>Tax efficient savings through our Cycle to Work scheme</li><li>A wide range of learning and development opportunities</li></ul>Job Reference: 223873 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Homeless Service Night Cover

Homeless Hostel Coordinator (Specialist Project Worker) Maple Court, Waddelow Road, Waterbeach, Cambridge, CB25 9GF £13.95 per hour 37.5 hours per week Sanctuary Supported Living is delighted to be recruiting for a Specialist Project Worker at our Homelessness Service at Maple Court, Cambridge. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support youin reaching your aspirations and career goals, through comprehensive training and benefits. The role of Specialist Project Worker will include: <ul><li>Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence</li><li>Ensuring the smooth running of the service, promoting the service effectively to others</li><li>Working closely with staff and customers to deliver a high quality, intensive support service</li><li>Managing a team of Project Workers</li><li>Recruiting, developing, and training staff within appropriate legislative or NVQ frameworks and devising effective and well-run staff rotas</li><li>Overseeing and monitoring the quality of risk tools, assessments, and personalised support plans</li><li>Liaising with staff to ensure positive outcomes, with a focus on maintaining tenancies and move on objectives</li><li>Promoting safe working practices by undertaking risk assessments to support, reduce or eliminate risks</li><li>Completing and monitoring health and safety checks within the service</li></ul>Skills and experiences: <ul><li>NVQ3 in Health &amp; Social Care, or willing to work towards</li><li>Proven experience of working with a similar customer group is essential</li><li>Previous housing related support is desirable Sound knowledge of housing management including rents, tenancies and health and safety</li><li>Good understanding of occupancy agreements</li><li>The ability to work on your own initiative and to react effectively under pressure</li><li>Full Driving License</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul><li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li><li>A pension scheme with employer contribution </li><li>A variety of online discounts and rewards from major retailers</li><li>Health and well-being plans</li><li>Life assurance</li><li>Family friendly arrangements, including opportunities for flexible working</li><li>Tax efficient savings through our Cycle to Work scheme</li><li>A wide range of learning and development opportunities</li></ul>Job Reference: 223929 #SancSLiving We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

5 Jobs in Bury St Edmunds, Bury Saint Edmunds, UK