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Environmental Health Regulatory Officer/Senior EHRO (Residential) / Environmental Health Officer/Senior EHO (Residential)Salary £34,125 to £51,162 p.a. (dependent on experience) plus essential car user allowanceFull-time (36 hours flexible)We are looking for an experienced officer to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team, and your duties will cover all aspects of private sector housing, including the licensing of houses in multiple occupation, nuisance and public health. The successful candidate will be highly knowledgeable on environmental health legislation and have demonstratable experience of working in an Environmental Health team in a local government setting.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp;You must be able to demonstrate an ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date:&nbsp; 20th January 2025 (noon)Interviews: week commencing 3rd February 2025For full information and to apply online, go to <a href="http://www.surreyjobs.info" target="_blank">www.surreyjobs.info</a> or <a href="http://www.spelthorne.gov.uk/jobs" target="_blank">www.spelthorne.gov.uk/jobs</a> alternatively, please contact Recruitment Services on (01784 444263 (24hr answer phone) quoting reference number 1230All shortlisted applicants will be contacted via email after the closing date.&nbsp;CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.Working towards equal opportunitiesStrictly No Agencies

Environmental Health Regulatory Officer/Senior EHRO (Residential) / Environmental Health Officer/Senior EHO (Residential)

We are currently recruiting for a nice temporary opportunity within the Neighbourhood Services Team as my clients Neighbourhood Officer. Our client is a large (recently amalgamated) Housing Group based in Wembley, London – role pays the hourly equivalent to £42,317 per annum.Role Purpose: To provide effective and flexible neighbourhood management services to our customers to help build a community they are proud to live in. With a risk-based approach you will manage a portfolio of mixed / leasehold tenure properties, dealing with all aspects of tenancy management and working collaboratively with our Estates Team to ensure the highest standards are maintained.Duties include but are not limited to:* Provide effective customer facing neighbourhood management services to tenants and leaseholders on Mixed / leasehold tenure schemes in line with policies and procedures. * Work in collaboration with development team colleagues on new development projects. Attend project site meetings to ensure there is effective record keeping of all potential management issues on new developments recording all current information within scheme management plans and scheme overviews. * Excellent record keeping on housing management systems to ensure effective case management is maintained providing a timely and customer focussed response. * Working with the service charge team validate service charge budgets. Provide advice, support and information to customers on leasehold and tenant service charges as required. * Investigate and respond to stage 1 complaints and Members Enquiries. * Ensure managing agents provide appropriate level and quality of services to residents working closely with leasehold specialist and service charge teams. * Identify appropriate solutions to tackle ASB. Contribute to the development of a multi-agency approach to resolve conflict and prevent incidents of ASB. Instigate legal action as required, gather evidence and present at court. * Ensure effective tenancy management through timely mutual exchange requests, successions and assignments. Carry out pre-void property inspections and tenancy audits as requested * To make timely external and appropriate referrals to statutory bodies and other agencies as needed and work in partnership to address safeguarding. To maintain accurate and up to date confidential records as required. * Ensure that Fire risk assessment visits are carried out on a weekly basis. * Effective CCTV management in line with Data Protection legislation requirements. gathering * Other housing management functions such as estate inspections, enforcement of parking, requests for additional keys and fobs in line with policies and procedures.You’ll be great for this role if you have:* CIH Housing Level 3 qualification – or a willingness to undertake a relevant qualification * Knowledge and experience of managing and resolving ASB and tenancy management casework * Experience of delivering effective neighbourhood / leasehold management services * A good standard of education commensurate to the level of the job and the knowledge and skills required * Understanding of housing law and organisational policies and procedures (E) * Accurate record keeping skills and experience of using housing management systems (E) * Excellent customer focus and a genuine desire to achieve high levels of service in all areas of responsibility * Strong communication skills via a range of medium to internal and external stakeholders * Excellent administrative and organisational skills to manage a diverse workload and ensure effective management of allocated area * Ability to prioritise and manage own workload, time and travel in order to meet required deadlines * Good problem solving skillsIf this opportunity is of interest to you, please apply today for further details.

Neighbourhood Officer

Housing Support Worker We're looking for a kind, compassionate and resilient Housing Support Worker to join our Homelessness service in Surrey. £24,939.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Housing Support Worker help to enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: • Undertake key-working responsibilities for a caseload assigned by the Manager • Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure • Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions • Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available • Develop and maintain links with key agencies and service providers in the local community • Empower customers to ensure they receive the benefits and services they are entitled to • Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support • Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider • Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work • Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable • Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate • Undertake all administrative work and keep accurate and comprehensive customer records to professional standards • Adhere to Look Ahead's Policies and Procedures • Engage in learning and development activity to increase knowledge and skills • Work closely with the team and communicate openly • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned by the manager within the remit of the service and contract. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement • Approachable and open behaviour • Prefers working as part of a group or team • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement • Has a practical and logical mind and is naturally well organised • Flexible • Open to feedback and self development • Thrives on change and enjoys dynamic diverse environments • Is confident with high levels of self-esteem • Is respectful, articulate and sensitive in style of communication • Is essentially customer-focused • Is motivated towards excellence and improvement of personal performance with a can do attitude • Ability to cope positively with challenging and diverse behaviours What you'll bring: Essential: • Use of own vehicle • IT and functional skills • Positive attitude and can-do approach • Resilience • Flexibility • Good communication skills, written and verbally Desirable: • Experience working in homelessness, housing or support/care • Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: • We focus on Excellence and innovation. • We are Caring and Compassionate. • We are Inclusive and Trusted. • We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Housing Support Worker

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer - Part Time Mobile Working - Covering Hampshire from Basingstoke to Portsmouth £25,793 - £28,508 per year 30 hours per week - Tuesday to Friday - 9:00am to 5:00pm We are looking for an experienced Housing Officer to join our Housing Operations team. As a Housing Officer you will play a key role in delivering a high-quality housing management service that meets the identified needs of customers and the wider community. The role will involve visiting properties across the region and working with colleagues across different service areas to address a number of issues which could pose risks to the welfare of our residents and the condition of our properties. These include repairs, property neglect, sublet and abandoned properties, hoarding and anti-social behaviour. If you are a hardworking and enthusiastic individual, then this could be the challenge you are looking for. The role of Housing Officer will include: <ul> <li>Effective management of anti-social behaviour cases</li> <li>Collaboration with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations about repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Providing general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour and safeguarding)</li> <li>Working with administrative colleagues to complete a range of tenancy management process including tenancy conversions, permissions, mutual exchanges, successions and service charges</li> <li>Enforcement of tenancy breaches</li></ul>Skills and experiences: <ul> <li>Recent experience undertaking a similar role and a passion for supporting tenancy sustainment and working with vulnerable people</li> <li>Proven experience of delivering high quality tenancy and customer service</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions ideally with experience of this in relation to anti-social behaviour</li> <li>Excellent communication skills both verbal and written</li> <li>Working knowledge of relevant regulations and good practice</li> <li>An understanding of Microsoft Office packages including Word, Excel and Outlook is essential and knowledge of SAP, ReACT and Radar would be advantageous</li> <li>Experience of working in a job share role and understanding the importance of detailed record-keeping, taking ownership of allocated work and supporting a job share partner would be advantageous</li> <li>Travel will be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>South East salary is £27,083 per annum (rising to £28,508 per annum after 12 months, subject to satisfactory performance)</li> <li>National salary is £25,793 per annum (rising to £27,151 per annum after 12 months, subject to satisfactory performance)</li></ul>South East - The full time equivalent salary for this role is £33,854 based on 37.5 hours per week rising to £35,636 after 12 months service and subject to satisfactory performance National - The full time equivalent salary for this role is £32,242 based on 37.5 hours per week rising to £33,939 after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 14 January 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer - Part Time

Housing Manager Surrey, Guildford Permanent, full time (37.5 hpw) Salary £32,000 to £38,000 per annum, negotiable based on skills and experience, plus great benefits including Health Cash Plan Home, a place where you belong Join us as a Housing Manager at Home Group in our awesome housing team, where you'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager <ul> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. </li> <li> You'll look after several patches and neighbourhoods, ably supported by our Community Housing Assistants. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! About You <ul> <li> You are experienced in the housing sector and understand housing management and housing law. </li> <li> You have or are willing to work towards a Chartered Institute of Housing Level 3. </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a 'can do' positive attitude. </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints, but your resilience will help you through! </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc. </li> <li> Enjoy being part of a team but appreciate that you'll spend most of your time working in our local estates. </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team Our Operations Manager, Sonia is perfectly placed to support your journey on the team and has a wealth of housing and support experience! Outside of work Sonia loves exercise and dancing which are just as well given her other passions are for food and drink! Job details <ul> <li> Hybrid role - in an average week you'll spend 2/3 days working in Basingstoke, Winchester and surrounding areas. </li> <li> We get together every Friday for an online catchup! This will allow you the opportunity to work from home. We also meet once per month at our London office. </li> <li> There may be some flexibility to adapt your working hours, please let us know if required at interview stage! </li> <li> Monday to Friday with occasional evenings to meet our valued customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. We'll pay your mileage when travelling to properties within your patch. </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all of our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job Description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

About The Role Do you want to work in a role where you can support people in Sutton to rebuild their lives? This post is offered as a fixed term contract until November 2025, or as a secondment for internal applicants. An exciting opportunity has arisen within the Sutton Vulnerable Adults Service for someone to join the team as a Housing Support Worker. The service provides supported accommodation across Sutton for over 100 adults with multiple needs as part of the Sutton Vulnerable Adults Pathway. We provide short term accommodation for up to 24 months, where clients are supported to identify appropriate move-on plans into sustainable accommodation. Our dedicated team work with a multi-agency, and recovery based approach to assist clients to achieve move-on aims. In the role of Housing Support you will: <ul> <li>Work on the weekly rota Mon - Fri 9-5, excluding weekends and Bank Holidays.</li> <li>Oversee a case load of clients, creating a supportive environment and working in a person centred way to support clients identify personal aims and ambitions, and support them to make and carry out plans towards achieving them.</li> <li>Provide practical and personal support to clients in a way that is approachable, engaging, flexible and caring.</li> <li>Work with partner agencies, and client's access health and treatment, employment and training opportunists to meet their individual needs, and work towards focusing on engagement within the community.</li></ul>About you We are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives. If you have good interpersonal and skills, patience and resilience you don't need to have direct experience, as we will provide you with the knowledge and training you need to work with clients in a holistic and person-centred way. You should demonstrate the below: <ul> <li>A non-judgemental approach to working with homeless and vulnerable people, a good understanding, of or willingness to learn about the needs of our clients, especially those with complex needs.</li> <li>Good communication skills with the ability to build and maintain positive relationships with relevant partner agencies,</li> <li>The ability to manage complex and difficult situations in relation to people</li> <li>Dedication and personal resilience required to maintain enthusiasm for day to day contact with clients.</li></ul>St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. How to apply To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website. When you're ready to apply click the 'Apply Now' Button to start your online application form. Closing date: 10 am on 13 January 2025 Interview and assessments on: week commencing 20 January 2025 About Us Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night. What We Offer Commitment to Equity, Diversity and Inclusion We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients. Below are some of our key focus areas to improve both our candidate and colleague experience: <ul> <li>A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.</li> <li>Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.</li> <li>A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.</li> <li>Mandatory Diversity &amp; Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.</li> <li>In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website. </li></ul>Want to find out more? Click here to visit our Equity, Diversity &amp; Inclusion page. Wellbeing and Benefits We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them. These include: <ul> <li>Agile working model for suitable roles.</li> <li>Supportive flexitime and toil arrangements.</li> <li>28 days annual leave rising to 31 after five years' service.</li> <li>Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.</li> <li>Financial wellbeing platform offering loans, advances and saving options.</li> <li>Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.</li> <li>Employee Assistance Programme and access to SmartHealth app - 24/7 GP appointments, health checks and nutrition advice.</li> <li>Cycle to Work scheme and interest free season ticket loans.</li> <li>Discount vouchers including gym, retail, food &amp; drink, travel, electricals and more.</li></ul>Want to find out more? Want to find out more? Click here to visit our Work For Us page. Reaching Potential At St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's. These include: <ul> <li>Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.</li> <li>Steps into Management programme to support colleague progression.</li> <li>Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.</li></ul>Want to find out more? Click here to visit our Learning and Development page. A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate. Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&amp;Cs); this also applies to any internal candidates.

Housing Officer - Sheltered Accomodation Location: Kingston KT5 Salary: £30,899 per annum Hours: 37 hours per week Closing Date: Friday 03 January 2025 Do you have experience in housing/tenancy management? If you do please keep reading. Who We Are Central &amp; Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&amp;C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act". Your Role As a Housing Officer you will work within Moray House, Kingston KT6 and Fairhall Court, Kingston KT5, our sheltered housing schemes. Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments. It's a role with many hats and you'll enjoy the variety the role brings and will happily use your previous experiences to gain great outcomes. You'll be part of resident's meetings and will be responsible for reporting both communal and resident's repair requirements. The role could also see you managing light anti-social behaviour issues, so being able to effectively communicate is a must. About You To be successful in this role you will have previous housing/tenancy management experience, ideally with a local authority or housing association. The following are considered essential: <ul> <li>Experience in tenancy management, including audits and signposting to other agencies for additional resident support</li> <li>Strong awareness of building health &amp; safety issues</li> <li> Ability to work independently, exercising good initiative and judgement. </li> <li>Great communication skills, you'll be a go to person so building rapport will be very important</li> <li>Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.</li> <li>Excellent written, communication and IT skills. </li></ul>C&amp;C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&amp;C is passionate about supporting diverse candidates. '&gt;If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV. '&gt;Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. In role you will be known as a Service Officer. You will be required to complete an Enhanced DBS application if successful. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

Housing Officer - Sheltered Accomodation

HRUC (Harrow, Richmond and Uxbridge Colleges) is a successful merged college group, based across 5 vibrant campuses. We offer high quality courses, apprenticeships and programmes for young people, enabling them to Be Extraordinary . We are excited to launch our new unified People and Organisational Development team in January 2025, which will enable us to renew and continue our journey to be an Employer of Choice. We are focused on enhancing our employees' experience, maintaining our compliance commitments, and enabling the goals of HRUC. If you want to join us and be part of our next chapter, we would welcome an application from you. In this newly created role, you would support the Learning and Development Manager in the delivery of initiatives aimed at fostering a culture of continuous learning and improvement. This will include designing, implementing, and evaluating training programs that align with the College's strategic goals, promoting skill development, and supporting professional growth across departments. Key responsibilities include:<ul><li>Supporting the design, delivery, and evaluation of training programmes, ensuring they meet the diverse learning needs of employees</li><li>Working with department heads to identify skill gaps and develop targeted learning solutions</li><li>Developing e-learning materials, instructional resources, and facilitating workshops / sessions </li><li>Co-ordinating the annual calendar of training events and initiatives for staff</li><li>Maintaining accurate records on the Learning Management System (LMS), tracking participation, progress, and completion rates</li></ul>We are seeking to appoint a talented and motivated individual who can demonstrate the following:<ul><li>Minimum of 2 years' experience in a learning and development or training role</li><li>Experience in creating and delivering e-learning content</li><li>Strong administrative and organisational skills, with the ability to manage multiple projects</li><li>Experience of designing, delivering, and evaluating training programmes</li></ul> The closing date for this post may be brought forward if we receive a sufficient field of applications prior to closing date. Equal Opportunities HRUC is an equal opportunities employer. We encourage applications from all people, irrespective of disability, race, gender, age, sexual orientation, transsexual or gender reassignment, marital or civil partnership, religion/faith or pregnancy and maternity leave. Disclosure and Barring Service checks HRUC (Harrow, Richmond &amp; Uxbridge Colleges) is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all staff to share this commitment. To ensure that we meet our safeguarding commitments we will carry out all necessary pre-employment checks, including undertaking an Enhanced Disclosure and Barring check for all successful candidates. Where references are taken up by the College, it is our policy not to disclose references to candidates.

Learning and Development Officer

THE ROLE Join the 24-7 Prayer team! We're looking to recruit a skilled and strategic Trusts and Foundations Manager who is passionate about weaving stories and stats together in a way that inspires funders to support 24-7 Prayer. You'll be someone who loves building genuine relationships with funders, can seek out new opportunities, manage numerous existing relationships to a high standard, and write compelling applications. In this role, you'll bring experience in Trusts and Foundations fundraising. You'll have effective and excellent written and verbal communication skills with a knack for making funders feel truly connected to our movement. We are a relational movement and seek someone who both values and demonstrates authentic connection with people. Alongside this, you will have a personal passion for prayer, mission and justice. This role would suit someone with previous experience of working with grant makers, and we'd also be open to hearing from people with transferable skills. This role can be either based in our Woking office or a hybrid role. If hybrid, there is a requirement to attend mandatory in-person meetings at either our Woking office or Waverley Abbey House (averaging once a month). This role will also require occasional travel both nationally and internationally. If you would like to apply for the role, please click on 'Apply Now' to complete the application form. When prompted in the application process, please upload*: <ol><li>Your CV </li><li>A 1-page covering letter explaining why you are suitable for the role and why you would like to work at 24-7 Prayer. </li></ol> *If you do not upload both pieces of documentation your application will not be taken further. Please note: all applicants must have an existing legal status to work and reside in the UK. Closing date for applications: Sunday 5 January 2025 Interview date: Wednesday 15 January 2025 (in person in Woking) Please note that this role holds an occupational requirement for the post holder to be a practising Christian with a living relationship with God, living in accordance to biblical principles. This is in accordance with Schedule 9 of the Equality Act 2010. About the organisation: 24-7 Prayer began as one simple prayer meeting in 1999, and is now an international, interdenominational movement, reviving the church and rewiring the culture through non-stop night and day prayer. From apps and courses to prayer rooms and blogs; we exist to help people pray.

Trusts and Foundations Manager

The Vacancy Full Time - Shift patterns including weekends and bank holidays No car parking in site. Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you. You will be working as part of a team to provide support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations. MAIN RESPONSIBILITIES <ul> <li>You will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a client needs assessment and manage risks.</li> <li>Carrying out housing management duties such as collecting service charges at various locations</li> <li>Covering Health and Safety duties at various locations</li> <li>Support to move clients on from accommodation services to suitable accommodation options</li> <li>You will mediate and or negotiate with existing housing providers to help prevent homelessness</li> <li>You will help and support individuals by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes.</li> <li>You will help clients with the practicalities of moving to new accommodation, such as contacting energy suppliers</li> <li>You will encourage individuals to develop practical skills such as budgeting, shopping, cooking, housework, laundry, personal health and hygiene</li> <li>Carrying out drop in sessions at designated locations.</li> <li>Liaise with colleges, training agencies, employers to help clients to gain access to education, find work or maintain their benefit entitlement</li> <li>Advise client on appropriate agencies to contact i.e. debt and housing issues</li> <li>Travel and cover services across a geographical patch as and when required</li> <li>Any other reasonable duties required in the interest of the organisation</li></ul>KNOWLEDGE, SKILLS, EXPERIENCE &amp; ESSENTIAL QUALIFICATIONS/TRAINING ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job) Previous experience in this sector is not essential but you will be able to demonstrate a real passion for wanting to work with vulnerable people in the homeless sector. Our values will be aligned to your own ethics and ideals and you will be committed to changing the life of others for the better. <ul> <li>Clear verbal and written English</li> <li>Good IT and keyboard skills</li> <li>Polite, assertive manner, ability to self -motivate</li> <li>Passion for working in a client/customer facing role</li> <li>Knowledge of the benefits system and tenancy legislation</li> <li>Have an interest and genuine concern for homelessness and related issues</li> <li>Knowledge of voluntary and statutory agencies</li> <li>Flexible approach to what is required from the role</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Benefits Annual appraisals Child care vouchers Pension with life cover Extra mile awards Employee assistance programme Shopping vouchers Our Gallery Previous Next

Homeless Support Worker

Learning and Development Advisor Leatherhead, Surrey Why work for us? <ul> <li>Competitive salary</li> <li>A workplace pension scheme</li> <li>Hybrid working, with collaborative days in our Leatherhead office</li> <li>25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)</li> <li>Support and investment in your personal development</li> <li>24/7 access to Employee Assistance Programme and Mental Health First Aiders</li></ul>What we do Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing. We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal. The Role This is an exciting time of growth for us, and we are hiring a Learning and Development Advisor to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people. Reporting to the Learning and Development Team Leader, you'll develop and deliver programmes for teams across the business including inductions and departmental, product and systems training. You will also: - Identify, design and deliver training programmes and e-learning that meet current and future needs of the individual and business, carrying out post training evaluation. - Deliver effective induction and departmental training to all new starters as well as delivering the leadership programme - Gather data and translate it into actionable insight - Action enquiries and administrative tasks relating to the learning management system, handling any queries via email and telephone - Develop effective relationships with stakeholders across the business, ensuring that all colleagues have the right skills, knowledge and understanding to meet business needs. Who we are looking for If you're an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience. To be successful as our Learning and Development Advisor you should have the ability to communicate clearly and effectively, adapting your communication to suit the audience. You have; - The ability to create engaging content across multiple media platforms - High levels of attention to detail - A natural and engaging communication style - Effective time management and prioritisation skills - It would be ideal if you have a CIPD Level 3 in Learning and Development or equivalent and experience in designing E-Learning material. We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to <a href="mailto:recruitment@pcl.co.uk" target="_blank">recruitment@pcl.co.uk</a> If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage. Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: <a href="https://www.premiumcredit.com/Recruitment-privacy-notice" target="_blank">https://www.premiumcredit.com/Recruitment-privacy-notice</a> All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure &amp; Barring Service (DBS) check prior to appointment. So, if role appeals to you and you're looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you're in a job share just apply as a pair. We look forward to hearing from you. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

Learning and Development Advisor

Are you looking for flexible part time hours in a managerial role? We have a rare opportunity for an Operation's Manager to join our team in Buckinghamshire! 22.5 hours per week - £25,554 per annum - With the flexibility of Working over 3,4 or 5 days a week. Who We Are Hightown is more than just a housing association; we're a community-driven organization committed to providing essential support and care to those who need it most. With nearly 9,000 homes under our management, primarily in districts such as Dacorum, St Albans, and Watford, we're proud to employ over 1,000 staff members who share our vision of creating thriving, inclusive communities. About the Role As a Care and Supported Housing (C&amp;SH) Operations Manager, you'll play a pivotal role in our middle management team, overseeing the day-to-day operations of services in High Wycombe. Overseeing 2 supported living schemes, your responsibilities will be diverse and impactful. Your primary objective will be to ensure our services remain flexible, responsive, and aligned with the evolving needs of the people we support, ensuring the people we support have a good quality of life. Key Responsibilities Regulation: <ul><li>Ensure compliance with the Care Act 2014 and relevant regulatory frameworks.</li><li>Maintain adherence to National Standards for semi-independent provision.</li></ul>Support Services: <ul><li>Deliver high-quality, person-centred care and support services.</li><li>Champion positive risk-taking cultures and promote independence.</li><li>Facilitate effective communication with people we support and stakeholders.</li></ul>Service Development: <ul><li>Drive the development of new services and transformation initiatives.</li><li>Foster key relationships with commissioners and regulatory bodies.</li></ul>Staff Matters: <ul><li>Lead recruitment, induction, and development of staff members.</li><li>Promote a culture of learning, reflection, and continuous improvement.</li></ul>Management: <ul><li>Develop annual plans and uphold organizational policies and procedures.</li><li>Conduct audits and implement quality improvement measures.</li><li>Ensure compliance with contractual and regulatory requirements.</li></ul>Leadership: <ul><li>Excellent leadership and change management skills.</li><li>Exceptional communication and interpersonal skills.</li><li>Ability to inspire, motivate, and develop a team.</li><li>Strong problem-solving and decision-making abilities.</li><li>High level of organisational and time management skills.</li></ul>Premises: <ul><li>Oversee maintenance, health, and safety concerns.</li><li>Manage service finances and procurement processes.</li></ul>Records, Reports, and Administration: <ul><li>Maintain accurate records and produce clear reports.</li><li>Ensure compliance with organizational key performance indicators.</li></ul>Special Conditions of Service <ul><li>Flexibility in working hours, including evenings, bank holidays, and weekends if required.</li><li>Participation in an on-call rota.</li></ul>Why Hightown? At Hightown, we're committed to fostering a supportive and inclusive work environment where every team member is empowered to make a difference. When you join us, you'll become part of a dedicated team that values collaboration, innovation, and compassion. Plus, with opportunities for professional development and career advancement, your potential for growth knows no bounds. The Benefits: In return for your hard work and commitment, we offer a benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£25,554 per annum for a 22.5 hour a week contract</li><li>Regular support from your line manager and colleagues</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Friendly and supportive team environment</li><li>Employee assistance helpline</li><li>Mileage paid for car usage</li><li>Fully paid DBS</li></ul>How to Apply If you're ready to embark on a rewarding career journey with Hightown, we want to hear from you! To apply for the Operations Manager role, please click the link or visit our website and submit your application today. Join us in our mission to empower individuals, build stronger communities, and create lasting change. Together, we can make a real difference in the lives of those we serve. The advert may be closed early should we find a suitable candidate, early applications are therefore encouraged. Apply today to be considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities &amp; Disability Confident Employer.

Operations Manager - Care and Supported Housing - Part time

Specialist Housing Partner (Independent Living) At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience? We're looking for a Specialist Housing Partner (Independent Living) to join our Housing Services team covering our Orchard Court and Meade Court schemes in Camberley. About the role and person: <ul><li>35 hours</li><li>Permanent</li></ul>Always motivated to achieve brilliant standards of service, our Specialist Housing Partners (Independent Living Coordinators) are a visible presence in their schemes, ensuring the effective management of tenancies and community. This involves working closely with the allocations and lettings team to onboard new customers. Moving into a new scheme is an important life experience and your role will have a positive influence on our customer journey, helping them to maintain their independence for as long as possible. You'll play a key role in encouraging resident engagement throughout their tenure in the scheme by building a sense of community. Sometimes things don't always go to plan, you'll support customers if they fall into arrears, manage anti-social behaviour and resolve customer complaints effectively, using the appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. This is a role where you can make a real difference in helping our customers live independently for as long as possible. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. To view/download the full job description please visit our website. Salary The spot salary for this post is £29,000 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. An additional £3,480 regional uplift also applied to this role. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: <ul><li>28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week.</li><li>A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.</li><li>Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).</li><li>Employee Assistance Programme.</li><li>"Hapi" Benefits App with multiple discounts. </li><li>Cycle to work scheme.</li></ul>What skills/behaviours do you need to be a Specialist Housing Partner? <ul><li>Previous experience of delivering a quality housing management service within a specialist or generic housing context and understanding of the various workstreams relevant to the management of temporary accommodation.</li><li>You will be a consistent high performer and be passionate about delivering high quality services while taking full ownership of your schemes.</li><li>Driven to work independently and as part of a team with previous experience of cross-departmental working.</li><li>An understanding of safeguarding within a housing context.</li><li>You will have excellent communication skills able to communicate with multiple stakeholders and multiple levels.</li><li>You will be able to demonstrate your resilience and ability to deal positively with change. </li><li>Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.</li><li>You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes we may need to work outside of usual office hours). </li><li>Must have access to your own transport for business use (and appropriate license). </li></ul>This role is subject to a successful DBS check. Location The successful candidate will be required to live within a commutable distance to our Orchard Court and Meade Court schemes in Camberley with travel to our Camberley office when required for team meetings. Your time will be split across the 2 schemes based upon customer needs. Who are Accent? At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that. We're a national organisation, but with a community focus. We were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers. We understand the impact our work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. We are proud of our Homes England Strategic Partnership, which allows us to build even more homes in areas of housing need. But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be. Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future. As anchor institutions in the communities where we work, it's important we leverage partnerships and seek opportunities for customers that provide the foundations for better living. We build relationships which accelerate and advance our work to ensure customers are supported if they need it and can be happy living in their homes. Our new operating model puts our colleagues in the heart of our communities. We are committed to building strong relationships with our customers and we work alongside them to co-curate the services we deliver. We never stop evolving - we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it's an exciting time to join Accent. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. We are excited about our future and if you are too, we'd love to hear from you. REF-218 546

Specialist Housing Partner (Independent Living)

Job Description Job Title: Support Worker (Supported Housing) Contract Type: Permanent Salary: £25,965.41 per annum (£27,112.48 per annum is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 7 day rota (shifts include 7.15am - 3.15pm or 1.30pm - 9.30pm) and alternate full weekends plus some bank holidays Location: Old Tea Warehouse, High Wycombe If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Worker This role is based at Old Tea Warehouse in High Wycombe. Old Tea Warehouse is a medium-high risk supported accommodation service for vulnerable customers aged 18-65. This is a fast-paced, dynamic environment where customers have experienced homelessness and may have complex needs such as substance misuse, mental health, history of offending, etc. You will provide support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Interviews will take place on 13th and 17th January 2025. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Support Worker (Supported Housing)

The role This Role: Housing Officer - known internally as a Local Housing Manager Location: The Welford Centre - 113 Chalkhill Road - Wembley, HA9 9FX This role is a Fixed Term Position until August 2025 - Salary: £40,915 based on a 37.5hr week Your home office , at the Welford Centre , Wembley , will be where you will be expected to be at least 2 days a week , and the remaining days you will be on site where your patch is. This role will be covering the Ealing , Brent , Hammersmith and Fulham and Westminster. As the Local Housing Manager, you will manage and coordinate excellent housing and estate services within a defined geographical patch. This will allow you to be the accountable customer facing representative of MTVH across rented tenures. Key will be the coordination of internal and external services to meet the diverse needs of customers delivering services that meet individual and local needs to a high standard and within the guidelines set. In addition you will be required to manage the relationship and increase MTVH reputation with defined Local Authority Partners and other external agencies and to participate in local initiatives that will improve the lives of our customers. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, anti-social behaviour , tenancy enforcement and lettings management . With the support of specialist teams internally this will provide you with the ability to be responsible for the solutions for our customers and own your patch. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on issues against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>You will be the point of contact for customers with respect to complaints, estate services, tenancy management, anti-social behaviour , tenancy enforcement and lettings management</li></ul>The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Housing Officer

Housing Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. If you'd like to work for us but have no previous experience? That's fine, as training will be provided. Salary - £26,000 + benefits Location - Farnham Full time - 39 hrs per week It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. About you You will be reflecting Transform's values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing &amp; Support Officer: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines</li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. For an informal discussion about the role please email Holly at <a href="mailto:hwright@transfromhousing.org.uk" target="_blank">hwright@transfromhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Training and development opportunities </li><li>Interest-free staff loans </li><li>Flexible working options </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing Support Officer

Housing and Support Officer Reports to: Housing Manager Location: BRENT, NORTH LONDON Salary: £25,000 per annum Driving License: YES Purpose: To ensure a safe, secure and supportive living environment for tenants by delivering housing support services. Managing property standards and fostering positive relationships between residents and the organization. Key Responsibilities: • Maintain safety and security, including property inspections and monitoring adherence to house protocols. • Provide housing management support, including resident inductions, welfare benefits guidance and addressing anti-social behaviour (ASB). • Develop and review support plans, conduct risk assessments, and document updates. • Foster tenant engagement through meetings, activities, and community involvement. • Collaborate with internal and external stakeholders to ensure comprehensive support. • Perform administrative tasks, ensuring compliance with GDPR and organizational policies. • Respond effectively to incidents and emergencies. Skills Required: • Strong organisational and time management skills. • Excellent communication and interpersonal abilities to liaise with diverse groups. • Ability to work independently and handle stressful situations effectively. • Proficiency in maintaining accurate records and utilizing IT systems. • Understanding of housing-related support and statutory services. Behavioural Attributes: • Professionalism and adaptability in varying situations. • Empathy and commitment to tenant welfare. • Positive attitude and openness to change. • Respect for diversity and commitment to equality. Experience: • Ideally 3 years' experience in housing-related support or similar roles. • Familiarity with mental health, homelessness, or related issues preferred. • Competence in lone working and handling emergencies. Education: • Basic literacy and numeracy skills. • Proficiency in IT and administrative tools. REF-218309

Housing and Support Officer

Housing &amp; Support Officer - Guildford Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? In this role you will work as part of a team and support clients on a day-to-day basis to empower them to resolve their problems to reach positive outcomes. This will be achieved by assisting and encouraging clients to meet their personalised support plans and to access support and related services from local community organisations. You will also carry out housing management activities such as rent collection, risk assessments, tenancy management, reporting maintenance issues, and health and safety checks. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. Every day is different in this varied and fulfilling role. Salary - £10,000 pa for 15 hours per week (FTE £26,000 pa) + on call allowances + benefits (pro rata for part time) Location - Guildford Full time - 15 hours per week About you You will be reflecting Transform's values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing &amp; Support Officer: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines</li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. For an informal discussion about the role please email <a href="mailto:lmartin@transformhousing.org.uk" target="_blank">lmartin@transformhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton. We're a place where people make a difference to clients' lives, feel valued and are supported. We have a strong sense of social responsibility and our values - respect, empowerment, responsibility and excellence - guide everything we do. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible depending on the needs of the service and department. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Training and development opportunities </li><li>Interest-free staff loans </li><li>Flexible working options </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing & Support Officer

About The Role Exciting opportunity for a part time Housing Management Officer based in Mulberry House, our supported housing service in Guildford. At Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement. As a Housing Management Officer you will help provide housing management services to residents, provide good customer service, ensure that our the units are maintained and the scheme is kept in good order. You will maintain effective liaison with the local management team regarding health and safety, allocations, effective arrears control, repairs and void turnaround. About You Working in a way that aligns with our Values and Behaviours will come naturally to you. We also need you to have energy and passion, along with a positive, can do attitude in your daily contribution to transforming lives. You will need to : <ul> <li>Be a confident and capable communicator</li> <li>Be able to build trusting, professional relationships</li> <li>Be able to help people to develop their skills, strengths and talents.</li> <li>Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,</li> <li>Have a good idea of the wider community resources and organisations available to support our residents and be comfortable dealing with difficult or complex situations.</li></ul>We really want you to be able to succeed in your work with Salvation Army Homes, so in return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some meaningful, additional benefits. This includes for example, <ul> <li>26 days annual leave rising to 31 days</li> <li>£100 when you start work, plus £250 at 6 months' service and another £250 at 12 months' service</li> <li>An extra day off on your birthday</li> <li>A High Street discount scheme (great savings both on and off-line)</li> <li>Pension with life assurance</li> <li>Discounted private medical insurance</li> <li>Loans available for financial emergencies</li> <li>Occupational Sick Pay</li> <li>A full Induction package and training relevant to the role</li> <li>Long service awards from 2.5 years</li> <li>Support to learn and develop your career</li></ul>About Us A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That's where you come in. As an equal opportunities' employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

19 Jobs in Camberley, UK