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Our people are what makes Severn Trent a truly exciting and inclusive place to work. We're a team of over 9,000 people with a purpose to deliver one of life's essentials, and we do it all while thriving in our unique culture. At Severn Trent, we're embarking on an exciting £415m project to replace 870 miles of old water pipes across the Midlands - and we want you to be part of it. The new pipes we're installing will last for up to 100 years. This is the biggest investment in water infrastructure in the region in a decade, and it's set to improve water quality, reduce leaks, and make our water supply more reliable for millions of people. We're looking for a Community Liaison Officer to join our Chief Engineer team on this exciting Mains Renewal programme. EVERYTHING YOU NEED TO KNOW As our Community Liaison Officer, you'll be responsible for all stakeholder management or mains renewal programmes, managing escalated stakeholder &amp; customer complaints, creating and delivering a proactive plan. Upon working on a plan, you will ensure renewal work can proceed in line with planned time scales whilst balancing competing demands to provide the best outcomes for customers. You'll provide end-to-end communication to customers, ensuring customers &amp; stakeholders have the most up to date information. Key Accountabilities: <ul><li>Accountable for managing escalated customer complaints relating to the mains renewal programme. Empowered to make decisions for the best outcome for customer satisfaction, limiting disruption and negative perceptions of the mains renewal programme.</li><li>Provide hyper care to customers who escalate complaints, ensuring they are reacted to in an efficient manner, and a resolution is sought swiftly.</li><li>Liaise and manage the relationship with local councils to ensure they are fully informed &amp; brought into the renewal programme, enabling a smooth project.</li><li>Influencing key external stakeholders to ensure that queries are responded to in a timely and efficient manner.</li><li>Responsible for all rebates relating to customers who are significantly impacted by the programme.</li><li>Organising and facilitating townhalls with local customers, business &amp; organisations to provide detail to gain stakeholder buy in in advance &amp; during the planning phase.</li></ul>WHAT YOU'LL BRING TO THE ROLE To be successful in this role, it is expected that you will be able to: <ul><li>Work in a role managing multiple stakeholder relationships with competing interests.</li><li>Handle challenging conversations and circumstances which require clear communication to maintain strong customer relations and improve customer satisfaction.</li><li>Exhibit strong problem-solving skills, with the ability to manage multiple complex customer complaints, with lots of innovative thinking required to resolve sometimes unique problems.</li><li>Be expected to carry out standby duties and may need to cover the entire Severn Trent region while carrying out these duties.</li><li>Having prior experience working within the utility sector or water industry is beneficial.</li><li>Full UK driving license is essential</li></ul>The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: <ul><li>28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) </li><li>Annual bonus scheme (of up to £2,250 per annum based on company performance) </li><li>Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) </li><li>Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate </li><li>Dedicated training and development with our 'Academy' </li><li>Electric vehicle scheme and retail offers </li><li>Family friendly policies </li><li>Two volunteering days per year </li></ul>WHAT'S NEXT We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!

Community Liaison Officer

Join Digital Catapult as our new Community Engagement Manager and play a leading role in building, nurturing, and growing the UK's most ambitious digital supply chain innovation community. You'll drive engagement and collaboration across industry, technology, and academia - helping to accelerate the practical application of deep tech solutions nationwide and deliver real-world impact for UK manufacturing and supply chains. This is a contract role due to end on 31/03/2026 WHAT YOU'LL DO (Duties) <ul><li>Develop and implement strategies to grow and strengthen innovation communities, including the flagship Digital Supply Chains Hub (DSCH), working closely with cross-functional teams. </li></ul><ul><li>Manage and moderate both online and in-person communities, ensuring they are valuable, inclusive spaces for collaboration and knowledge sharing. </li></ul><ul><li>Organise and deliver community events - workshops, hackathons, webinars, regional pilots - to drive engagement and foster partnerships. </li></ul><ul><li>Lead the continuous improvement of onboarding processes and member journeys, designing structured feedback loops to capture insights and inform programme enhancements. </li></ul><ul><li>Promote networking, matchmaking, and collaboration opportunities, connecting members to relevant partners, projects, and opportunities. </li></ul><ul><li>Use analytics and data tools to monitor engagement, track KPIs, and generate actionable insights to inform strategy and demonstrate impact. </li></ul>Requirements <ul><li>Proven experience in community management, stakeholder engagement, or innovation programme delivery - ideally within technology, innovation, or digital ecosystems. </li></ul><ul><li>Strong relationship-building skills, with the ability to engage startups, corporates, academia, and funders to support ecosystem growth. </li></ul><ul><li>Experience designing and delivering strategies to engage community members and enhance their experience, both digitally and in-person. </li></ul><ul><li>Skilled in organising and facilitating events, workshops, and collaborative initiatives that drive participation and value. </li></ul><ul><li>Comfortable using data and analytics to inform decision-making and demonstrate impact. </li></ul><ul><li>Passion for technology innovation, with a collaborative approach and a commitment to equality, diversity, and inclusion </li></ul>Application closing date: Wednesday 4th June Benefits <ul> <li>We are in the UK's Top 100 Best Workplaces and placed in the UK's Best Workplaces in Tech and Large Organisations.</li> <li>5% performance related bonus </li> <li>Digital Catapult is a Disability Confident Committed Level 1 Employer.</li> <li>Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year:</li> <li>Double-matched pension up to 10% of your salary;</li> <li>4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension;</li> <li>E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal;</li> <li>Life insurance 4x salary;</li> <li>Free to access EAP &amp; Financial Wellbeing advice;</li> <li>Enhanced maternity and paternity leave;</li> <li>Hybrid working - with great offices to work from 2 days per week with some roles needing to be onsite more regularly to ensure the successful delivery of our work;</li> <li>Investment in your ongoing learning and development with us;</li> <li>Company social events throughout the year and free office snacks!</li> </ul>We have a vibrant and engaging culture where all voices are heard and a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared. We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness. We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groups and volunteering activities.

Community Engagement Manager

The Community Engagement Manager is central to our efforts to support the communities we serve, beyond our core broadband network. A key role in devising and executing the Highland Broadband Go To Market (GTM) strategy. The role handles both planning, covering settlement level geo-targeting and sales and marketing strategy as well as being a key part in execution. Covering both residential and business, the role identifies key targets for sponsorships, community engagement and 'lighthouse' businesses and sets timelines across the year against which the sales and marketing teams execute. Success is measured by install penetration, project by project. <ul><li>Manage local community engagements including sponsorship opportunities, community hubs, schools, sports clubs and community groups.</li><li>Establish and manage skills training programs with local education providers, with the objective of sourcing employees from within region.</li><li>Increase Highland Broadband awareness and positive sentiment within target communities, identifying projects where our support adds real local value.</li><li>Engage with communities proactively, in person and through online community groups.</li><li>Manage affiliate programs, ensuring local activity supports further uptake of Highland broadband services.</li><li>Review and report on activity, building a knowledge bank of programs and success rates.</li><li>Create PR value through local partnerships and positive news stories.</li></ul>To succeed you will need to be a community-focussed leader with a desire to build strong partnerships and have: <ul><li>Experience managing community engagement and outreach activity.</li><li>Strong verbal / written communication skills.</li><li>Leadership skills with ability to motivate and mentor a field based team.</li><li>Ability to communicate with all levels within a community from MPs to group admins.</li><li>Strong planning skills to manage resources effectively across the regions.</li><li>Strong commercial acumen and good analytical skills to be able to measure success.</li><li>Full Drivers licence</li></ul>

The Trust offers hybrid working, with staff splitting their time between offices, reserves, visitor centres and some remote work, depending on their role. This role is based at Tyland Barn, Maidstone; travel will be required as needed. About us: Kent Wildlife Trust is the county's leading conservation charity with more than 31,000 members and over 1000 registered volunteers. We manage and protect over 9000 acres of land across more than 90 different sites and nature reserves, alongside 2 visitor centres. But we can't save nature alone. So, we work closely with local communities, businesses, organisations and individuals to protect and restore wildlife and wild spaces and create a wilder Kent for the benefit of people and the planet. What you'll be doing: We are looking for a passionate and committed leader in community engagement to drive forward our mission at Kent Wildlife Trust. Our goal is to see 25% of people in Kent taking action for nature by 2030. As Wilder Engagement Manager, you will lead our Wilder Engagement Team to develop and implement innovative approaches to community organising and stakeholder engagement, ensuring people and wildlife can thrive together. This role is pivotal in delivering real change for nature, empowering communities, and integrating social science into our conservation work. Your key responsibilities will include: <ul><li>Community &amp; Stakeholder Engagement - Building and nurturing relationships with local communities and key stakeholders to support coexistence with wildlife.</li><li>Community Organising - Leading and implementing an evidence-based approach that empowers communities to take meaningful action for nature.</li><li>Social Science &amp; Impact Measurement - Overseeing the monitoring and evaluation of our engagement efforts, working closely with the Monitoring &amp; Evidence team.</li><li>Leadership &amp; Collaboration- Managing and supporting a team of passionate community organisers while working in partnership with a wide range of organisations and experts.</li><li>Strategic Development - Championing community organising within Kent Wildlife Trust, influencing best practices and securing sustainable funding for engagement initiatives.</li></ul>Our work includes exciting species reintroduction and wilding projects such as Pine Martens, European Bison, Red-billed Chough, and Beavers, as well as large-scale landscape restoration projects. You will play a vital role in ensuring these projects are developed in partnership with communities, creating lasting change for both people and wildlife. What we need you to bring: You are a passionate and driven leader, committed to supporting communities and empowering local people to take action for nature. You will thrive in this role if you: <ul><li>Have experience in community engagement, organising, or stakeholder relationship management.</li><li>Are an excellent communicator who can build relationships with diverse groups, from local volunteers to policymakers.</li><li>Are strategic and solutions-focused, with the ability to lead, inspire and support a team.</li><li>Have knowledge or experience of social science methodologies for monitoring and evaluation.</li><li>Understand the barriers to community involvement in conservation and have ideas for how to overcome them.</li><li>Have experience working with underrepresented groups and are committed to equity, diversity, inclusion, and justice.</li></ul>If you are passionate about connecting people and nature, we want to hear from you. We welcome applications from all backgrounds and experiences. Please read the job description for the full person specification. Kent Wildlife Trust believes that everyone has a responsibility to safeguard children, young people, and adults at risk; we are committed to ensuring their safety and wellbeing is at the heart of our engagement with people. We will ensure that all our recruitment and selection practices reflect this commitment. The successful candidate will be subject to references, Disclosure and Barring Service checks along with other relevant employment checks as appropriate to the role. Appointment is dependent upon a satisfactory DBS check. We are unable to recruit anyone who does not have a right to work in the UK. What we will offer in return: We offer exceptional enhanced benefits. Recognising the wellbeing pressures related to the climate and nature crises we face as a society, we provide flexible work options, wellbeing initiatives, and professional development opportunities. Whatever stage of your career you're at, our comprehensive benefits package at Kent Wildlife Trust can be a key factor in your choice to join us. Next steps: If you're ready to join our team and help us create a Wilder Kent, simply click "Apply now" to apply via our website. Here you can find out more about the role and complete the online application form. Be sure to include your personal statement in the space provided and upload your CV, and take a moment to review the guidance notes for helpful tips. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Shortlisted candidates will be invited to an in-person interview at Tyland Barn, Maidstone on 13th June 2025. We will let unsuccessful candidates know if they have not been shortlisted. If you'd like to learn more about the role before applying, feel free to email <a href="mailto:jobs@wilderkent.org.uk" target="_blank">jobs@wilderkent.org.uk</a>. The Kent Wildlife Trust Group is Wild About Inclusion. To us, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It also means cultivating inclusive workspaces that are free from discrimination, where differences are celebrated, everyone can be themselves and flourish, just like nature!

Community Engagement Officer Location: Home based with travel throughout the South East Contract Type: Permanent / Full time, 37.5 hours per week Salary: c. £30,000 Benefits: Generous annual leave allowance, salary exchange pension scheme, life assurance, occupational sick pay, dog friendly offices. Closing date: 07-07-2024 Are you a talented fundraiser who is motivated by bringing communities together to help change lives? This could be the role for you! Their mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional, and social wellbeing. To help them create amazing partnerships, they need amazing people. There is an exciting opportunity for a Community Engagement Officer to join their dedicated Fundraising team. This is an incredible role at a prominent assistance dog charity where your role will be a part of their essential work that transforms lives every day. What you will do: A vital role in their Fundraising team, you will be working with individuals, organisations, schools, and small businesses in the local areas across the southern region to raise income and awareness for the charity. You will recruit, manage, and inspire fundraising volunteers to support them to raise much-needed funds. You will be passionate about stewarding existing relationships and cultivating new ones, ensuring an outstanding donor experience. Taking a proactive approach will be key to showcasing their work and charitable goals. What they are looking for: • Proven experience of effectively managing relationships across a range of audiences. • Experience of planning and running events. • Ability to create and support the development of new campaigns, initiatives and strategic plans. • Ability to manage a varied workload with initiative to prioritise. • Excellent organisational and time management skills. • Excellent interpersonal and public speaking skills with the ability to engage and inspire. • Experience of creating, forecasting, and monitoring budgets to deliver against income and expenditure targets. • Ability to write reports and evaluations using data. • Proficiency in Microsoft Office applications. • Experience in recording and maintaining information on a database. • Ideally, you will have experience in community fundraising or events management, with a successful track record in raising and securing income from a diverse range of funding streams. Experience of using Salesforce, supervising/managing people and up to date knowledge of fundraising regulations/legislation will be advantageous but not essential. • Most importantly, you will be passionate about the transformative impact that their assistance dogs provide to their beneficiaries. They can offer you: • Generous annual leave allowance. • Salary exchange ('smart') pension scheme. • Charity sick pay. • Life assurance scheme. • Wellbeing portal. This role benefits from home-based working; regular travel throughout the southern region is essential to meet with their donors, beneficiaries, colleagues and other stakeholders. You must have a full UK driving licence and ability to travel in line with the requirements of the role (where applicable business travel will be claimable expenses). They will provide a laptop and mobile phone for use in the role. If this sounds like the perfect role for you, they would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role. Please be aware that they reserve the right to close this advert ahead of the closing date should they find a suitable candidate before this date. Please be assured that they contact all of their candidates on the outcome of their application, this may take longer if they receive high volumes of applications. 1st Interview: 12th July 2024, online. 2nd Interview: 19th July 2024, in person (location tbc). They recognise the benefit of diverse experiences, and therefore welcome and encourage applications from all sections of the community. They are a disability confident committed employer. You may also have experience in the following: Engagement Support Specialist, Donor Relations Representative, Supporter Care Officer, Community Engagement Associate, Fundraising Support Executive, Donor Engagement Specialist, Supporter Liaison Officer, Client Experience Associate, Donor Interaction Coordinator, Fundraising Support Assistant, Community Outreach Officer, Supporter Relationship Coordinator, Engagement and Support Assistant, etc. REF-214 698

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