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The vacancy Contract: Part Time, Permanent - 28 hours Location: Cambridgeshire Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we're looking for a committed Community Engagement Officer to help drive lasting, positive change. What You'll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them-creating stronger, more connected communities. Your Key Responsibilities: <ul> <li>Identify community trends and develop targeted, impactful projects</li></ul><ul> <li>Lead on initiatives that promote regeneration, cohesion and quality of life</li></ul><ul> <li>Support and guide new resident groups and secure funding opportunities</li></ul><ul> <li>Build strong networks across stakeholders, residents and partner organisations</li></ul><ul> <li>Promote resident involvement and amplify community voices</li></ul><ul> <li>Encourage volunteerism and learning opportunities that empower individuals</li></ul><ul> <li>Ensure inclusion and outreach to all, especially marginalised communities</li></ul>What We're Looking For: <ul> <li>A natural communicator and problem-solver with strong project management skills</li></ul><ul> <li>Proven experience (at least 2 years' experience) in community development or engagement</li></ul><ul> <li>Ability to build trust and work collaboratively with diverse groups</li></ul><ul> <li>Skilled in planning, delivering, and evaluating impactful community projects</li></ul><ul> <li>Passion for inclusion, learning, and long-term transformation</li></ul><ul> <li>IT proficiency and a good understanding of social housing challenges</li></ul><ul> <li>Must own car and have a full driving licence</li></ul>Desirable but not essential: <ul> <li>Knowledge of welfare reform and social housing policy</li></ul><ul> <li>Experience securing external funding</li></ul><ul> <li>Familiarity with MS PowerPoint and Visio</li></ul>Whether you're hands-on at community events, liaising with local partners, or helping residents find their collective voice-you'll be at the heart of something meaningful. Why bpha? We're a values-led housing association on a mission to build sustainable communities. You'll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. For an informal conversation about this role please contact <a href="mailto:rosetta.triolo@bpha.org.uk" target="_blank">rosetta.triolo@bpha.org.uk</a> Or telephone 01234 619886 Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Community Engagement Officer

Job summary As the Community Engagement Officer for Your Health Stockports Health Improvement and Weight Management Service, youll lead local engagement efforts across Stockportpromoting the service through outreach, events, and social media. Your focus will be on building strong relationships with a range of partners, including the VCFSE sector, GP practices, and community services, to increase referrals and raise awareness. We're looking for someone passionate, organised, and experienced in community settings, who thrives in both independent and team-based work. In this varied role, no two days will be the same, and you'll be fully supported by ABLs experienced, multidisciplinary team. Main duties of the job This role plays a key part in promoting and developing the Your Health Stockport service through community engagement, partnership building, and supporting service delivery. Youll implement ABLs Community Engagement Strategy, build strong local relationships to drive referrals, and contribute to service development using data and feedback. The role involves working closely with project leads, attending local events, supporting communications and social media, and occasionally helping with delivery. Flexibility, collaboration, and a proactive approach are essential. About us ABL is an exciting fast-paced, growing communityhealth organisation. As an experienced, CQC registered, provider of communityhealth services, we are passionate about delivering evidence based, innovative,effective and relevant health care services in partnership with individuals,communities and stakeholders. Job description Job responsibilities Role Purpose: Youwill be the Community Engagement Officer, covering Stockport for Your Health StockportsHealth Improvement and Weight Management Service. Youwill be expected to lead on community engagement and drive awareness of theservice through our promotions, social media and engagement activities. Youwill be expected to increase referrals into the service by promoting communityengagement and building long-lasting relationships with local partners andother varied stakeholders. This will involve being responsible for developingand maintaining strong, positive and long-lasting relationships with a widerange of stakeholder groups, including but not limited to leisure services, thevoluntary, community, faith and social enterprises (VCFSE) sector, andcommunity services as well as GP practices and childrens services. Youwill be a motivated, passionate, organised and proactive communicator, withexperience of working in a community setting. ABL take a strengths-focused,asset-based approach to community delivery, looking to innovate and partner,not replicate existing delivery. The role will require dynamic working whichembraces the vision and values we wish to establish for the IWS supportingpeople to achieve healthy lifestyles. No twodays will be the same in this varied and flexible role. If you are ascomfortable spending a day with the team as you are working independently andconfidently with new people and are highly organised this could be the job foryou. This isa demanding job, but you will not be on your own. ABLs highly experienced andfriendly multi-disciplinary team of Health and Social Care professionals,Business Intelligence, Service Development, Governance, Finance and BusinessDevelopment are there to support. Additionally, existing experienced deliveryteams will be available to support you to drive the Service forward. Main Duties and responsibilities: This position supports the effective promotion anddevelopment of the Your Health Stockport service through community engagement,partnership building, and contribution to service delivery. Implement the ABLCommunity Engagement Strategy and contribute to the Communications Plan withsupport from the communications team. Build and maintainrelationships with local services and partners to raise awareness, generatereferrals, and explore co-production opportunities. Collaborate with ProjectLeads and operational teams to support referral activity and identify newreferral routes. Represent the service atlocal meetings and events, occasionally presenting to groups. Input into servicedevelopment using data, feedback, and engagement insight. Maintain the partnershipdatabase and provide regular engagement updates in team meetings and reports. Support communicationsefforts such as public events, training sessions, and social media, with someevening or weekend availability as needed. Work flexibly across thewider Your Health Stockport team, including support with service delivery ifrequired. Job description Job responsibilities Role Purpose: Youwill be the Community Engagement Officer, covering Stockport for Your Health StockportsHealth Improvement and Weight Management Service. Youwill be expected to lead on community engagement and drive awareness of theservice through our promotions, social media and engagement activities. Youwill be expected to increase referrals into the service by promoting communityengagement and building long-lasting relationships with local partners andother varied stakeholders. This will involve being responsible for developingand maintaining strong, positive and long-lasting relationships with a widerange of stakeholder groups, including but not limited to leisure services, thevoluntary, community, faith and social enterprises (VCFSE) sector, andcommunity services as well as GP practices and childrens services. Youwill be a motivated, passionate, organised and proactive communicator, withexperience of working in a community setting. ABL take a strengths-focused,asset-based approach to community delivery, looking to innovate and partner,not replicate existing delivery. The role will require dynamic working whichembraces the vision and values we wish to establish for the IWS supportingpeople to achieve healthy lifestyles. No twodays will be the same in this varied and flexible role. If you are ascomfortable spending a day with the team as you are working independently andconfidently with new people and are highly organised this could be the job foryou. This isa demanding job, but you will not be on your own. ABLs highly experienced andfriendly multi-disciplinary team of Health and Social Care professionals,Business Intelligence, Service Development, Governance, Finance and BusinessDevelopment are there to support. Additionally, existing experienced deliveryteams will be available to support you to drive the Service forward. Main Duties and responsibilities: This position supports the effective promotion anddevelopment of the Your Health Stockport service through community engagement,partnership building, and contribution to service delivery. Implement the ABLCommunity Engagement Strategy and contribute to the Communications Plan withsupport from the communications team. Build and maintainrelationships with local services and partners to raise awareness, generatereferrals, and explore co-production opportunities. Collaborate with ProjectLeads and operational teams to support referral activity and identify newreferral routes. Represent the service atlocal meetings and events, occasionally presenting to groups. Input into servicedevelopment using data, feedback, and engagement insight. Maintain the partnershipdatabase and provide regular engagement updates in team meetings and reports. Support communicationsefforts such as public events, training sessions, and social media, with someevening or weekend availability as needed. Work flexibly across thewider Your Health Stockport team, including support with service delivery ifrequired. Person Specification Experience Essential <ul> <li>At least 3 years experience in community setting.</li> <li>Experience of working in a health care environment.</li> <li>Demonstrable experience of partnership working.</li> <li>Demonstrable experience of speaking to large groups.</li> </ul> Desirable <ul> <li>Experience in a leadership role.</li> <li>Previous experience of delivering training programmes.</li> <li>Experience of delivering focus groups.</li> <li>Experience of public speaking.</li> <li>Experience of partnership working/collaborating with various different organisations.</li> </ul> Qualifications Essential <ul> <li>Degree and/or equivalent experience community healthcare, community development, or Business development.</li> </ul> Desirable <ul> <li>CIMSPA (previously REPS) qualified Level 2 Gym instructor/Group exercise award or equivalent</li> </ul>Person Specification Experience Essential <ul> <li>At least 3 years experience in community setting.</li> <li>Experience of working in a health care environment.</li> <li>Demonstrable experience of partnership working.</li> <li>Demonstrable experience of speaking to large groups.</li> </ul> Desirable <ul> <li>Experience in a leadership role.</li> <li>Previous experience of delivering training programmes.</li> <li>Experience of delivering focus groups.</li> <li>Experience of public speaking.</li> <li>Experience of partnership working/collaborating with various different organisations.</li> </ul> Qualifications Essential <ul> <li>Degree and/or equivalent experience community healthcare, community development, or Business development.</li> </ul> Desirable <ul> <li>CIMSPA (previously REPS) qualified Level 2 Gym instructor/Group exercise award or equivalent</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name ABL Health Ltd Address Europa Business Park, Bird Hall Lane, Cheadle Heath Stockport SK3 0XA Employer's website

The vacancy Part Time (18.5 hours per week) Permanent Location: Linmere, Central Bedford Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we're looking for a committed Community Engagement Officer to help drive lasting, positive change. What You'll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them-creating stronger, more connected communities. Your Key Responsibilities: <ul> <li>Identify community trends and develop targeted, impactful projects</li></ul><ul> <li>Lead on initiatives that promote regeneration, cohesion and quality of life</li></ul><ul> <li>Support and guide new resident groups and secure funding opportunities</li></ul><ul> <li>Build strong networks across stakeholders, residents and partner organisations</li></ul><ul> <li>Promote resident involvement and amplify community voices</li></ul><ul> <li>Encourage volunteering and learning opportunities that empower individuals</li></ul><ul> <li>Ensure inclusion and outreach to all, especially marginalised communities</li></ul>What We're Looking For: <ul> <li>A natural communicator and problem-solver with strong project management skills</li></ul><ul> <li>Proven experience (at least 2 years' experience) in community development or engagement</li></ul><ul> <li>Ability to build trust and work collaboratively with diverse groups</li></ul><ul> <li>Skilled in planning, delivering, and evaluating impactful community projects</li></ul><ul> <li>Passion for inclusion, learning, and long-term transformation</li></ul><ul> <li>IT proficiency and a good understanding of social housing challenges</li></ul>Please note the post holder must have a valid driving licence and access to a vehicle during working hours to be successfully carry out the duties of the role. Desirable but not essential: <ul> <li>Knowledge of welfare reform and social housing policy</li></ul><ul> <li>Experience securing external funding</li></ul><ul> <li>Familiarity with MS PowerPoint and Visio</li></ul>Whether you're hands-on at community events, liaising with local partners, or helping residents find their collective voice-you'll be at the heart of something meaningful. Why bpha? We're a values-led housing association on a mission to build sustainable communities. You'll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. For an informal conversation about this role contact Community Engagement Manager Rosetta Triolo - <a href="mailto:rosetta.triolo@bpha.org.uk" target="_blank">rosetta.triolo@bpha.org.uk</a> or telephone 01234 619886 Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Job Description Job Title: Community Engagement Officer Contract Type: Permanent Salary: £31,931 (£35,123 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday, Hybrid Location: West Bromwich, Sandwell PFI If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Community Engagement Officer You will lead and manage the delivery of a quality, effective service to customers across the two PFI estates, driving continuous improvement. You will build strong operational relationships with both internal and external stakeholders to maximise the number of customers who know about the support and opportunities that are available, as well as building strong strategic partnerships with external stakeholders to secure opportunities for our customers. About you We are looking for someone who <ul> <li>Degree in Community Development, Social Work, Housing Management or related field</li> <li>Minimum 3 years' experience in community engagement or resident involvement</li> <li>Experience in stakeholder management and partnership working</li> <li>Ability to work with diverse communities and stakeholders</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Resident Engagement &amp; Community Development <ul> <li>Develop and implement resident engagement strategies aligned with PFI contract requirements and key performance indicators. Ensure KPIs are met from the Output Specification of each contract to ensure no financial penalties are incurred.</li> <li>Organise and facilitate resident meetings, focus groups, and community events to encourage active participation in housing management decisions. Including organise, facilitate and record outcomes of customer meetings and events.</li> <li>Establish and support resident associations and community groups.</li> <li>Create and maintain effective communication channels between residents and various stakeholders involved in the PFI scheme</li> <li>Identify new methods of engaging with new and existing customers considering the use of emerging technology.</li> <li>Produce clear, accurate information and materials for colleagues for their use when engaging with customers and encouraging participation in the Customer Panel.</li> <li>Develop and maintain an up-to-date register of vulnerable tenants within the community, ensuring accurate and confidential records are kept. Conduct regular home visits to assess their well-being, identify any emerging needs, and provide ongoing support. Actively signpost vulnerable tenants to relevant support agencies, services, and resources to address their needs effectively. Build and maintain strong partnerships with external organisations, such as social services, healthcare providers, and charities, to ensure tenants receive timely assistance. </li> <li>Oversee the day-to-day management of the community bungalow, ensuring it is a safe, welcoming, and inclusive space for all ages. Plan, coordinate, and promote a diverse range of activities and events that cater to the needs and interests of the entire community, fostering engagement and participation. </li> <li>Providing outreach and brokerage with young people including those currently in low-paid employment, to promote access to training and progression opportunities</li> <li>Manage the aids and adaptation budget, ensuring accurate allocation and expenditure tracking, while overseeing the end-to-end process of tenant applications, including assessment, approval, and implementation of necessary adaptations to meet their needs.</li> <li>Oversee the Elderly Garden Scheme, including budget management, coordination of gardening services, and ensuring timely delivery of support to elderly tenants to maintain safe and accessible outdoor spaces.</li> <li>Oversee the management of vulnerable tenants in a high-rise block, understanding the unique complexities of their needs, and conduct regular visits to ensure their safety, well-being, and access to necessary support services.</li></ul>Stakeholder Management <ul> <li>Liaise between residents, The PFI team, asset management contractors, and local authority partners and stakeholders. Coordinate with the asset teams and contractors to ensure resident feedback is incorporated into service delivery.</li> <li>Prepare and present regular reports on community engagement activities and outcomes to PFI contract managers and stakeholders. </li> <li>Build and maintain strong relationships with local community organisations, council services, and support services</li> <li>Regularly review and update the Terms of Reference (ToR) for scrutiny meetings to ensure they remain aligned with organisational goals, community needs, regulatory and contractual requirements. Monitor compliance with the ToR during meetings and ensure all objectives are being met. </li> <li>Produce clear, accurate information and materials for PFI colleagues for their use when engaging with customers and encouraging participation in the Customer Panel. </li> <li>Support Front Line Colleagues in engaging with local customer groups, acting as a Centre of Excellence, providing advice on constitutional issues and effective scrutiny and funding applications. </li> <li>Promote opportunities for customers to engage with and be involved in key decision making through Customer Panels/ The Neighbourhood Monitoring Panel and other meetings and events, including via digital channels, ensuring they have the appropriate skills and opportunities to evaluate, scrutinise and shape service delivery. </li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Project Team to resolve escalated complaints as required. </li> <li>Develop links with partner organisations, colleges, adult education centres and other training services to promote training programmes for customers</li> <li>Champion the customer and lead by example, role modelling our Riverside values, to create a strong customer focused culture</li></ul>Service Improvement <ul> <li>Monitor and evaluate resident satisfaction levels through surveys and feedback mechanisms</li> <li>Identify areas for service improvement through resident consultation and feedback analysis</li> <li>Develop action plans to address identified issues and implement solutions within PFI contractual frameworks</li> <li>Ensure compliance with PFI contract requirements regarding resident engagement and satisfaction</li> <li>Prepare and present a comprehensive annual report detailing the outcomes, achievements, and impact of scrutiny meetings over the year. Highlight key successes, areas for improvement, and recommendations for future actions to enhance community engagement and decision-making processes. </li> <li>Lead the creation of a bespoke quarterly newsletter tailored to the needs and interests of the community and key stakeholders. Collaborate with internal teams and external partners to gather relevant content, including updates, success stories, and upcoming initiatives. Ensure the newsletter effectively engages key stakeholders by highlighting achievements, opportunities, and community impact. Oversee the marketing and distribution of the newsletter through appropriate channels (e.g., email, social media, print) to maximise reach and engagement. Monitor feedback and analytics to continuously improve the newsletter's quality and effectiveness. </li> <li>Develop and produce a You Said, We Did" leaflet to communicate key achievements, actions, and future priorities to customers. Use insights from the annual contract management plan and customer satisfaction surveys to highlight successful outcomes and demonstrate how customer feedback has been addressed. Collaborate with relevant teams to gather data, success stories, and future goals. Ensure the leaflet is visually engaging, easy to understand, and tailored to the needs of the community. Include clear examples of what has been achieved and outline plans for further improvements or initiatives. Oversee the distribution of the leaflet through appropriate channels (e.g., direct mail, digital platforms, community hubs) to ensure it reaches a wide audience. Use the leaflet as a tool to foster transparency, trust, and ongoing engagement with customers. </li></ul>Project Management <ul> <li>Manage community development projects and initiatives within allocated budgets, report monthly on your budget breakdown accounting for any overspends.</li> <li>Coordinate resident involvement in asset management and maintenance programs</li> <li>Oversee community facilities and spaces within PFI developments</li> <li>Monitor and report on project outcomes and KPIs</li> <li>Actively promote the bungalow and its activities to the wider neighbourhood through various channels (e.g., social media, flyers, local partnerships) to increase visibility and participation. Build strong relationships with residents and stakeholders to ensure the bungalow remains a vibrant community hub.</li> <li>Ensure compliance with Riverside policies and procedures relating to equality and diversity, data protection, communication and health and safety</li> <li>Undertake personal development and training as necessary to keep up to date with housing legislation and service delivery skills</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Degree in Community Development, Social Work, Housing Management or related field</li> <li>Minimum 3 years' experience in community engagement or resident involvement</li> <li>Experience in stakeholder management and partnership working</li> <li>Ability to work with diverse communities and stakeholders</li> <li>Knowledge of housing regulations and resident involvement standards</li> <li>Strong understanding of social housing sector and resident engagement principles</li> <li>Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds</li> <li>Strong influencing and negotiation skills and experience of effectively managing internal and external stakeholders</li> <li>Ability to work autonomously and a can-do attitude</li> <li>Experience of seeking best practice to drive continuous improvements </li> <li>Ability to manage and prioritise own workload to achieve personal and team targets</li> <li>Experience of providing information, advice and guidance for customers seeking to move into employment, training, and related opportunities, including those experiencing significant barriers to employment and training; including young people, lone parents and those who have not worked for some time</li> <li>Understanding and knowledge of confidentiality, data protection and equality and diversity</li> <li>Awareness of the importance of health and safety issues</li> <li>Valid Driving License with access to a vehicle for business use</li></ul>Desirable <ul> <li>Knowledge of PFI contract management and performance monitoring</li> <li>Experience with resident satisfaction surveys and feedback analysis</li> <li>Understanding of social value measurement and reporting</li> <li>Familiarity with housing management systems</li> <li>Experience of managing and motivating teams and reporting on performance</li> <li>IAG or CIAG professional qualification or equivalent experience</li></ul>Additional Information <ul> <li>This role requires a DBS check and involves travel between different sites within the region. A valid UK driving license and access to a vehicle is essential. </li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Job Description Salary range: £40,755 - £43,299 (pro rata) p.a. inc. London weighting Contract: Fixed term - until 31 March 2026 (with the possibility of an extension) Hours of work: 36 hours per week Location: Civic centre and other locations from time to time A Rewarding Opportunity... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post Are you passionate about empowering communities and making a real difference in people's lives? Brent Council is looking for a dynamic and motivated Community Engagement Officer to join our Community Engagement team. In this exciting role, you'll lead and support a wide range of community engagement and consultation initiatives across one of London's most diverse boroughs. From organising Brent Connect Meetings to promoting resident participation through the Go Vocal platform, you'll be at the heart of shaping how we connect with our communities. Key Responsibilities include to: <ul> <li>Deliver inclusive and high-quality engagement activities across the borough.</li> <li>Organise and manage community events, including logistics and promotion.</li> <li>Support and guide council teams in delivering meaningful consultations.</li> <li>Promote and monitor participation in council grant programmes.</li> <li>Act as a key liaison with community groups and voluntary organisations.</li> <li>Collect and analyse data to showcase the impact of engagement work.</li></ul>The Person We are looking for someone with proven experience in community engagement, outreach, or public consultation. You will have the ability to work flexibly, including evenings and weekends and strong organisational and communication skills. You will also be a collaborative team player with a passion for diversity and inclusion and be confident in using digital tools and platforms like Microsoft Office and MS Teams. Closing date: 8 July 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Community Engagement Manager Department: Marketing Employment Type: Full Time Location: Pure Offices, Leeds Compensation: GBP 30,000 - GBP 35,000 / year Description About the team: At Vintage Cash Cow, our Marketing and Customer Service teams are dedicated to building meaningful relationships with customers across the UK. We provide a personal, responsive and positive experience in every interaction. Our collaborative team operates with creativity, independence and data-driven insight to enhance our brand reputation and online presence. We're committed to community engagement, reputation management and maintaining a high-quality, consistent presence across all platforms. About the role: As our Community Engagement Manager, you'll be the voice of Vintage Cash Cow across our digital platforms, helping shape how the brand is perceived and experienced by our UK audience. This includes managing customer interactions across social media channels, engaging with online reviews, and feeding valuable insights into our wider marketing strategy. We're seeking a community and customer experience specialist who combines empathy and responsiveness with sharp strategic thinking. You'll have a proven track record in managing online communities and delivering exceptional customer service that builds trust, loyalty, and brand advocacy. <ul><li>Immerse yourself in our brand voice, customer care tone, campaign themes, and internal workflows.</li><li>Get familiar with our social scheduling, listening, and analytics tools (e.g. Meta Business Suite, Sprout Social).</li><li>Learn to monitor and engage across Facebook, Instagram, TikTok, YouTube, and review sites like Trustpilot.</li><li>Begin identifying and connecting with relevant influencers and brand advocates.</li></ul><ul><li>Manage day-to-day interactions across social media and review platforms, ensuring consistent brand voice and tone.</li><li>Foster a sense of connection and advocacy among our audience, encouraging feedback and positive sharing.</li><li>Respond promptly to comments, DMs, and brand mentions; escalate complex or sensitive issues as needed.</li><li>Moderate conversations and foster a positive, respectful environment that builds trust and loyalty.</li><li>Actively participate in conversations, encourage user-generated content, and promote advocacy.</li><li>Serve as a first point of contact for queries on social platforms.</li><li>Escalate complex or sensitive issues to internal teams, ensuring thorough follow-up and resolution.</li><li>Track and categorise complaints and queries to identify trends and process improvements.</li><li>Identify and engage with influencers who align with our values to support campaigns and grow brand visibility.</li><li>Co-create engaging content with influencers and ensure it aligns with brand tone and campaign objectives.</li><li>Work closely with the social and content teams to develop reactive and proactive engagement strategies.</li><li>Translate common community questions into useful content (e.g., FAQs, tutorials, campaigns).</li></ul><ul><li>Track and report on sentiment, engagement trends, competitor activity, and emerging content formats.</li><li>Use community feedback and listening tools to surface campaign opportunities and improve customer experience.</li><li>Share insights regularly to inform cross-team strategy, highlight recurring issues, and suggest content ideas (e.g. FAQs, tutorials).</li><li>Collaborate with content creators to amplify campaigns through engaging, co-produced content.</li><li>Help build a positive, respectful environment by moderating conversations and guiding community tone.</li><li>Proactively spark conversations and connections with our audience to build brand trust, loyalty and encourage brand advocacy.</li><li>Collaborate with social and content teams on ideas that foster interaction, grow our community, and reinforce long-term brand trust.</li><li>Produce detailed reports that help improve customer satisfaction, content relevance, and community growth.</li></ul>Key Responsibilities <ul><li>Manage daily interactions across social and review platforms, ensuring a consistent and engaging brand voice.</li><li>Respond to comments, DMs, and mentions promptly, escalating issues where needed.</li><li>Help build a positive, respectful environment by moderating conversations and guiding community tone.</li><li>Proactively engage with influencers and creators who align with our values to amplify campaigns and strengthen brand loyalty.</li><li>Collaborate with social and content teams on ideas that foster interaction, grow our community, and reinforce long-term brand trust.</li><li>Track community sentiment, trends, and engagement to inform content and strategy.</li><li>Share regular insights that help shape campaigns and improve customer experience.</li><li>Use feedback to spot new opportunities, support cross-team collaboration, and escalate emerging issues or recurring themes.</li></ul>Skills, Knowledge and Expertise <ul><li>2-3+ years of experience in community management, social media or customer service roles.</li><li>Excellent communication skills, with the ability to maintain a clear, friendly, and professional tone in all written interactions.</li><li>Familiarity with social media platforms such as Meta Business Suite, and review platforms such as Trustpilot.</li><li>A customer-first attitude, with the ability to turn negative experiences into positive ones through empathy and problem-solving.</li><li>Experience in content creation, with a basic understanding of brand messaging and audience targeting.</li><li>Proficiency in CRM tools, social media management tools, and analytics dashboards.</li><li>Strong writing and editing skills, with attention to detail and consistency in tone, grammar, and brand voice.</li><li>Proactive mindset with the ability to handle challenges calmly and efficiently.</li><li>Eagerness to learn and stay up-to-date with social media trends and best practices.</li></ul>Equal Opportunities At Vintage Cash Cow, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity and success. We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all. Together, we're building a culture that celebrates individuality and champions equity at every level of our organisation. If you're excited about this role, but don't tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we're looking for now or in the future. If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to support you.

6 Care and support Jobs in England