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Full Time / 37 Hours Per Week / Fixed Term for up to 12 months to cover Maternity Leave Join our Neighbourhood Housing Service to manage, support and develop officers, including voluntary and sessional support. Providing leadership and advice to the enthusiastic team you'll support to resolve complex cases and ensure the services high standards are maintained. Working within one of our local hubs, the team oversee an area of properties in respect of Tenancy Management issues, including dealing with tenant's enquiries, tenant representatives, Elected Members, other partners, and agencies. Varying your work between the estate and office you'll complete tasks and projects in an environment with easily accessible resources. Supporting local areas, you'll continuously look to improve tenant satisfaction and engagement working in our communities to provide better and safer neighbourhoods. This is a full time, fixed term position working 37 hours per week based at our St Matthews Office. What you'll be doing You'll hold responsibility for premises and the efficient running of the neighbourhood housing service, along with the exciting development of the Public Realm work. Developing policies and procedures you'll attend meetings with various agencies and colleagues across the council to ensure adherence to local tenancy management processes, taking appropriate action as necessary to maintain compliance. Working with tenants, you'll aim to understand their needs and create action plans with your team to address areas of improvement. Utilising collaborated working arrangements such as tenants' forums to develop good practice throughout the service furthermore, you'll be involved in the monitoring and control of budgets and other financial resources of approximately £700k, working with staff to ensure value for money as well as delivering a cost-effective service. What you'll need Having experience working in social housing or a welfare sector you'll be able to manage a team to deliver an effective front-line service. Using your knowledge of social landlord functions and responsibilities you'll be able to put into practice relevant legislation and codes of practice on areas such as fire safety. Managing projects to timescale you'll be able to confidently deal with tenants and residents even in potentially difficult situations. Using this ability to empower, you'll motivate and develop your team while working in a pressurised service. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page. For a chat about this post, or further information regarding this job please feel free to contact Kirsty Jacques on 0116 454 1393 or via email to <a href="mailto:kirsty.jacques@leicester.gov.uk" target="_blank">kirsty.jacques@leicester.gov.uk</a> Assessment/interviews will take place week commencing Monday 30th June 2025

Neighbourhood Housing Team Leader

The Vacancy We're all about better futures. For People &amp; Communities But we'd be nothing without the amazing crew that make everything we do for customers and communities possible, and that's why we are on the hunt for someone who can make our services and the people who deliver them the best they can be. As a housing association that's been providing homes and services for almost 20 years, we're proud of the difference we make. We don't just provide homes - we support customers and the communities they live in to thrive. Our purpose is to create a safe, secure and inclusive environment where our customers can thrive and this is where you come in. First and foremost, you'll be someone who has a passion for housing. You'll need to be forward-thinking, thrive on challenge and lead with integrity. <ul> <li>You've probably worked in a senior housing and communities role so far.</li> <li>You're likely to have experience of collaborating with partners and influencing strategic decisions while ensuring a great customer experience.</li> <li>You'll have a good understanding of the Consumer Standards and an appreciation for customer feedback and its value.</li></ul>Here's our full job pack: <a href="https://futureshg.info/Director-Of-Communities-Job-Pack" target="_blank">https://futureshg.info/Director-Of-Communities-Job-Pack</a> A few key points from our role profile: <ul> <li>Support the Head of Voids &amp; Relets in developing our voids management and home choices service, ensuring an excellent customer experience.</li> <li>Lead the development of partnership working within and outside the organisation, to maximise resources and impact through joint initiatives for delivering services tailored to customers' needs. Represent Futures in discussions and monitoring of any existing, proposed, or new service provision with local authority partners.</li> <li>Play an ambassadorial role in developing an effortless customer experience mindset and culture across the organisation, ensuring that all team are consistent in their understanding of what their contribution is to the customer experience.</li> <li>Ensure that service activities are carried out to the highest standards of integrity and professionalism and align with strategic objectives and in accordance with legal, regulatory, and statutory requirements.</li></ul>Here's our full role profile: <a href="https://futureshg.info/Director-of-Communities-job-role" target="_blank">https://futureshg.info/Director-of-Communities-job-role</a> What we'll do for you If you're successful, you'll be joining a dynamic organisation with an amazing and inclusive culture. We offer a state of the art workplace, competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive. To start your Futures Journey, take a look at our Role Profile and Job pack. Please note we may contact candidates prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Director of Communities

The role Housing with Support Manager Rushcliffe £27,563 This role We are seeking an experienced Housing with Support Manager to provide on-site housing management, which enables people to live as independently with as much choice and control over their lives as possible. You will be part of a team responsible for day to day running of the service providing an excellent level of customer service and ensuring that all regulatory and contractual commitments are met. This should all be evidenced on your CV. What you'll need to succeed<ul><li>To be successful in the role you will need expert knowledge of providing services to older persons, and a good understanding of housing management</li><li>You will be delivering advice and support to customers with a wide variety of needs, and will need to be able to work effectively in partnership with external agencies including the local authority</li><li>As an expert in the area it is essential that you can demonstrate significant knowledge of this customer group and type of service, including a good understanding of safeguarding. You will need to have good administration skills, including the use of IT reporting and procurement systems</li><li>You will work with customers to provide a range of stimulating and interesting activities to support customers' wellbeing and promote a sense of community. Above all you will need to be able to provide a supportive and reassuring presence to our customers, and to be able to respond flexibly during these challenging times.</li><li>Full Driving Licence required</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list, once an offer employment is made. A new check will be completed every three years. What you need to do now If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV. Please can you all ensure that you complete the supporting statement to highlight the qualities that you can bring to the role. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Housing with Support Manager

The role Housing with Support Manager Derby £27,563 This role We are seeking an experienced Housing with Support Manager to provide on-site housing management, which enables people to live as independently with as much choice and control over their lives as possible. You will be part of a team responsible for day to day running of the service providing an excellent level of customer service and ensuring that all regulatory and contractual commitments are met. This should all be evidenced on your CV. What you'll need to succeed<ul><li>To be successful in the role you will need expert knowledge of providing services to older persons, and a good understanding of housing management</li><li>You will be delivering advice and support to customers with a wide variety of needs, and will need to be able to work effectively in partnership with external agencies including the local authority</li><li>As an expert in the area it is essential that you can demonstrate significant knowledge of this customer group and type of service, including a good understanding of safeguarding. You will need to have good administration skills, including the use of IT reporting and procurement systems</li><li>You will work with customers to provide a range of stimulating and interesting activities to support customers' wellbeing and promote a sense of community. Above all you will need to be able to provide a supportive and reassuring presence to our customers, and to be able to respond flexibly during these challenging times.</li><li>Full Driving Licence required</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list, once an offer employment is made. A new check will be completed every three years. What you need to do now If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV. Please can you all ensure that you complete the supporting statement to highlight the qualities that you can bring to the role. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

4 Jobs in Castle Donington, Derby DE74, UK