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The Vacancy Full time 37 hours a week. Working a mix of early (6.30am - 1pm) and late (12.30pm - 7.30pm) shifts. Will include working weekends and bank holidays. £23,775 progressing up to £25,027 Portsmouth Core Homelessness provides support to up to 62 adults, who are homeless or at risk of homelessness. This service operates across three locations, each is tailored to the needs of the clients and offer various levels of support. Our aim is to support clients with their individual needs to enable them to gain the life skills to move on to lower or independent supported living. If you are looking for a fast paced, exciting role, where you can make a real difference to the lives of those who you support, then this is the role for you! MAIN RESPONSIBILITIES <ul> <li>You will have your own caseload of clients to manage and will work with them on a one to one basis and will identify their needs by listening to them and put together a support plan which is equally achievable and realistic for them.</li> <li>Encourage their involvement in personal progression in the form of education, training, employment activity or volunteering, where appropriate.</li> <li>Help them improve their practical skills in areas such as budgeting, shopping, cooking, housework, laundry, health &amp; hygiene</li> <li>Offer support to clients to address all issues leading to their homelessness ie, substance use, mental health or debt and access the benefits they are entitled to claim</li> <li>Attend meetings to support your clients, where appropriate and required</li> <li>Work with external partners to maximise the opportunities available to clients so that they can resettle in the community.</li> <li>Be extremely conscientious in areas such as safeguarding and lone working</li> <li>Maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property</li> <li>Update client records using relevant systems to a good standard</li> <li>Work in accordance with the Health and Safety regulations and all policies and procedures</li> <li>Attend supervision, appraisal, training and meetings as directed which may be outside of your normal working pattern</li> <li>Work flexibly across all areas of operation where required and prior notice given</li> <li>Any other reasonable task as requested by a member of staff</li></ul>KNOWLEDGE, SKILLS, EXPERIENCE &amp; ESSENTIAL QUALIFICATIONS/TRAINING Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings. <ul> <li>Clear verbal and written English</li> <li>Good IT and keyboard skills</li> <li>Polite, assertive manner, ability to self -motivate</li> <li>Passion for working in a client/customer facing role</li> <li>Knowledge of the benefits system and tenancy legislation</li> <li>Have an interest and genuine concern for homelessness and related issues</li> <li>Knowledge of voluntary and statutory agencies</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Benefits Annual appraisals Child care vouchers Pension with life cover Extra mile awards Employee assistance programme Shopping vouchers Our Gallery Previous Next

Homeless Support Worker

Job summary Are you driven to tackling mental health-inequalities in our diverse multi-cultural homeless population in Southampton? If you're someone who is passionate about providing high-quality holistic care and advocating for marginalised societal groups, then don't miss your opportunity to apply for this unique and varied role within our Homeless Health Care Team. We welcome applications from people who have NVQ Level 2 in health/ social care or relevant experience in mental health, housing or substance misuse settings. You will have creative and dynamic ways to engage individuals who are experiencing or at risk of experiencing homelessness and have a range of mental health issues. You will be an integral part of the team to support practitioners in assessing and formulating individual intervention plans and outcome measures for adults with complex biopsychosocial problems. Strengths-based and recovery-focussed to support services users to meet their mental health needs. You will have excellent communication skills to enable you to foster relationships and engage with a variety of individuals from a diverse range of cultural-backgrounds and partner agencies including CGL, Probation and Southampton City Council local authority. You will contribute to weekly multidisciplinary team meetings and work in partnership with colleagues to evaluate care plans. You will be a positive role-model, reflecting a commitment to maintaining a culture of learning from incidents and valuing two-way feedback. Main duties of the job <ul><li>To help service users manage their symptoms, under the direction of the Care Coordinator to deliver evidence based interventions.</li></ul><ul><li>To support in outreach interventions in line with the Rough Sleepers Initiative.</li><li>To accurately record all contacts with service users in the Rio electronic record in line with the organisational record keeping policy.</li><li>To participate fully in caseload supervision and management, to ensure that care plansare matched to need and service users are able to flow through pathways of care.</li></ul>About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Person Specification Qualifications Essential <ul> <li>None</li> </ul> Desirable <ul> <li>NVQ Level 2 in health or social care or equivalent experience.</li> </ul> Experience Essential <ul> <li>Experience working within adult mental health substance misuse or housing accommodation settings. In public private or voluntary sectors.</li> </ul> Additional Criteria Essential <ul> <li>Essential car user</li> </ul>Person Specification Qualifications Essential <ul> <li>None</li> </ul> Desirable <ul> <li>NVQ Level 2 in health or social care or equivalent experience.</li> </ul> Experience Essential <ul> <li>Experience working within adult mental health substance misuse or housing accommodation settings. In public private or voluntary sectors.</li> </ul> Additional Criteria Essential <ul> <li>Essential car user</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address College Keep 4-12 Terminus Terrace Southampton Hampshire SO14 3DT Employer's website

Homeless Health Care Support Worker

Job Description Housing Officer Fixed Term Contract/Secondment for 12 months Location - Portsmouth Salary - Band 07: £31,067 to £35,235 p.a. Full time 37 Hours per week Please note this post could be based at any of the Area Housing Offices Portsmouth City Council is the largest social landlord in the area with responsibility for managing over 17,000 council owned and leasehold properties! If you believe you can make a valuable, positive contribution to our team then please read below for more about the role. Please take the time to read 'how to apply' carefully to ensure your application is not disregarded. DON'T JUST SEND A CV. What's in it for me? You will be starting on a salary of £31,067 going up to £35,235 as you progress. The Full-time post is typically worked across 5 working days Monday - Friday between 8:30-17:00. You will need to have the use of a car for the role, but the Council will pay 45p per mile you drive as part of your Housing Officer Role. We value our employees and want them to reach their full potential. Although there is an induction period, you will be expected to learn on the job with the full support of the management team and your peers. Additional training is available if appropriate and as necessary. What is the job? As a Housing Officer, you will be responsible for rent management, ending tenancies, the allocation of new tenancies and tenancy management of social housing tenancies. You will be expected to help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service. Housing Officers support their customers by providing budgeting advice and assistance with maximising income. Money Advisor will support the Housing Officer with this task. A Housing Officer will also play an integral part of outgoing residents ending their tenancies and continuing the with the journey of allocating the vacant property to a new resident and starting their tenancy in a successful way. Please click HERE for the full job profile! Who is the person? As one of the housing officers you will need to have the following: <ul> <li>Demonstrate experience of building a positive rapport with customers. </li> <li>Demonstrate an ability of working with customers in a challenging front-line service and be comfortable visiting customers in their home. </li> <li>Understand the demands of the customer, prioritise and respond accordingly, whilst tailoring your approach to the needs of different individuals.</li> <li>Have experience of using your sound judgement to make informed decisions regarding the cases you manage and being able to consider all the facts of a case, including taking a lead in partnership working with others and utilising other resources to achieve the right result for customers.</li> <li>Demonstrate examples of how you would provide help and support to our customers to enable them to meet their responsibilities as a tenant and actions you may take as a consequence of a tenant not adhering to the tenancy agreement. </li> <li>Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure, managing your time effectively and be able to manage conflicting priorities appropriately.</li> <li>Be able to keep calm and stay objective when dealing with sensitive / challenging situations and be able to effectively manage challenging customers.</li> <li>Be able to work independently in a focused, diligent and transparent manner.</li> <li>Be competent with using Microsoft software including Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records. </li> <li>Be able to effectively communicate to customers, colleagues, departments, agencies and councillor enquiries both verbally and in writing. Ensuring your record keeping always acts as a clear audit trail of your decision making, supporting the strong ownership of your patch.</li> <li>Be confident with speaking in public, including representing the local authority at Court hearings (usually without legal representation) and at multi-agency case conferences. </li> <li>You may be expected to work from any of the 7 area offices and carry out work outside of office hours as per the needs of the service and customer.</li> <li>You will need access to a car daily in order to be able to support customers effectively.</li></ul>How to apply? <ul> <li>DON'T JUST SEND IN A CV</li> <li>Please write to tell us how you meet the criteria for the role, and attach this as a cover letter in the 'Supporting Documents' section </li> <li>You will need to demonstrate transferable skills from your current or previous employment against each of the points described in 'Who is the person?'</li> <li>Applicants will be shortlisted based on their ability to use good examples illustrating what they've done, why they've done it and how they went about it?</li></ul>Please click HERE for the full job profile! Closing date: 08:30 on 27th November 2024 (please note we may contact suitable applicants earlier than the closing date) If you are applying as a secondment, please ensure you have the permission of your line manager and state this in your application Previous applicants need not apply We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards: <ul> <li>A generous pension scheme</li> <li>Up to 31 days annual leave per year pro rata + bank holidays</li> <li>Flexible / hybrid working where appropriate</li> <li>A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco</li> <li>Free Access to Employee Assistance Program (EAP) and wellbeing support</li> <li>Access to a wide range of training and development opportunities including apprenticeships</li> <li>Potential to purchase additional annual leave</li> <li>Business travel support and initiatives, including bike loans</li></ul>Please click HERE to see all of the benefits of working with us! Should you require any support in completing the application form please contact <a href="mailto:recruit@portsmouthcc.gov.uk" target="_blank">recruit@portsmouthcc.gov.uk</a>

Housing Officer

The Vacancy We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're recruiting for a Neighbourhood Officer to join our team on a permanent basis. This is a full time role working 37 hours a week. Although you'll be contractually based in Basingstoke and covering the North Hampshire area, this is a remote working role, so you'll mostly be out &amp; about within the community in your designated patch. This role primarily covers the Rushmoor patch. Want to know what we can offer you? <ul> <li>26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave </li> <li>A productivity-related bonus scheme to enhance your take-home </li> <li>A generous contributory pension of 6%. We'll match employee contributions between 7% and 10% </li> <li>Life assurance paid at x 3 annual salary </li> <li>Private medical insurance </li> <li>Health care cash plan called Medicash </li> <li>Enhanced pay for maternity, paternity, adoption and shared parental leave </li> <li>Access to counselling, legal and financial information </li> <li>Electric car scheme </li> <li>Huge variety of in-house &amp; e-learning courses and a range of coaching and mentoring programmes</li></ul>Here's the facts about the role: As a neighbourhood officer, you'll be main contact for your customers within your patch. As their go-to person, they can talk to you about a range of matters in relation to their tenancy conditions, health and safety issues, rent/service charges, repairs and more. The overall aim of this role is to help create attractive, safe and sustainable communities for our customers to live in. As part of this, you'll make sure we offer them good quality and 'value for money' services. You'll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies. You'll also recognise when you'll need to make referrals to the tenancy support team, so that things are put in place for customers to keep &amp; maintain their tenancies. We're looking for someone who has a strong customer focus who can confidently handle challenging customers and any neighbour disputes. Resilience, assertiveness and the ability to work under pressure are important in this role. You'll have demonstrable experience of working with the general public face to face, or in a public services environment. If you have knowledge (and experience) in housing management/law then that's a bonus, though we're really keen to encourage people from a variety of backgrounds who can apply a range of transferable skills, and a fresh approach to how we deliver a great customer experience. You'll need to have a full current driving licence with access to a vehicle. But don't worry - mileage for part of your travel will be reimbursed each month so you'll not be out of pocket! While you'll have a designated patch, all neighbourhood officers are expected to occasionally provide cover/support to other areas when needed. This offer is subject to a satisfactory DBS check. Interviews are due to take place Tuesday 26 November. The Company We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures". Living VIVID We're ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations. As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives. Buy / sell annual leave Pension scheme Smart working From 26 days holiday per year Private medical / medicash benefits Enhanced paternity / maternity leave Qualification funding support Electric car scheme Previous Next We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email <a href="mailto:HRrecruitment@vividhomes.co.uk" target="_blank">HRrecruitment@vividhomes.co.uk</a>. We'll be happy to help.

Neighbourhood Officer

The Vacancy Full time, 37 hours a week. Working a mix of early (8am to 4pm) and late (2pm to 9.30pm) shifts, and long days (9am to 9pm) every other Saturday and Sunday. £23,775 progressing to £25,027 Portsmouth Young People Services provides supported accommodation for up to 83 young people between the age of 16 and 25, including care leavers and looked after children. The service operates across three locations, each is tailored to the needs of the clients and offer various levels of support. Our aim is to support to young people with their individual needs to enable then to gain life skills to move on to lower or independent supported living. This is a fast paced, energetic service. If you're looking for an exciting role, where you'll be making a difference in the lives of those you support then this is the role for you! MAIN RESPONSIBILITIES <ul> <li>You will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them, put together a client needs assessment and manage risks.</li> <li>Carrying out housing management and health and safety tasks as required</li> <li>Support to move clients on from accommodation services to suitable accommodation options</li> <li>You will mediate and or negotiate with existing housing providers to help prevent homelessness</li> <li>You will help and support individuals by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes.</li> <li>You will help clients with the practicalities of moving to new accommodation, such as contacting energy suppliers</li> <li>You will encourage individuals to develop practical skills such as budgeting, shopping, cooking, housework, laundry, personal health and hygiene</li> <li>Carrying out drop in sessions at designated locations.</li> <li>Liaise with colleges, training agencies, employers to help clients to gain access to education, find work or maintain their benefit entitlement</li> <li>Work closely with other agencies involved in the clients' support such as social services or CAMHS to ensure all areas of need are met</li> <li>To build and maintain a good knowledge of local specialist services and opportunities to which clients can be signposted when appropriate such as for debt advice or peer support groups.</li> <li>Be prepared to undertake role across 3 young peoples' services in the local area if needed</li> <li>Any other reasonable duties required in the interest of the organisation</li></ul>KNOWLEDGE, SKILLS, EXPERIENCE &amp; ESSENTIAL QUALIFICATIONS/TRAINING Previous experience in this sector is not essential but you will be able to demonstrate a real passion for wanting to work with vulnerable young people in the homeless sector. Our values will be aligned to your own ethics and ideals and you will be committed to changing the life of others for the better. <ul> <li>Clear verbal and written English</li> <li>Good IT and keyboard skills</li> <li>Polite, assertive manner, ability to self -motivate</li> <li>Passion for working in a client/customer facing role</li> <li>Knowledge of the benefits system and tenancy legislation</li> <li>Have an interest and genuine concern for homelessness and related issues</li> <li>Knowledge of voluntary and statutory agencies</li> <li>Flexible approach to what is required from the role</li> <li>Access to your own vehicle would be preferable</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Benefits Annual appraisals Child care vouchers Pension with life cover Extra mile awards Employee assistance programme Shopping vouchers Our Gallery Previous Next

Homeless Support Worker (Young People)

Salary Range Circa £40,350 + Commission Plan Location Procode - Remote / Chandlers Ford Closing Date Until Filled Job Profile Job Profile document Looking for new energy Title: Software Solutions Sales Executive (Healthcare / Social Housing) Department: Procode IT Location: Remote / Chandlers Ford Salary: £40,350 circa + Commission Structure Do you have full sales lifecycle experience in selling SaaS products and services into the healthcare or social housing sector? If so, this role may be for you! About us We are a dynamic software company. Established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation. Are you curious about what the future in tech holds? Do you have the drive to want to deliver great solutions for customers? Then we have an exciting opportunity as a Software Solutions Sales Executive, where we aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be. Our promise is to put customers at the heart of everything we do; it's part of how we live and breathe at Procode. Our hugely passionate workforce puts them at the heart of every decision we make. What does this role involve? Based within the Sales department, the Software Solutions Sales Executive role involves selling off-the-shelf and tailor-made SaaS products, services &amp; hardware to external customers within either healthcare or social housing. You will be identifying, developing and closing new business opportunities, as well as producing targeted market analysis to help improve your sales outreach. Learning the technical details of the products to enable you to tailor sales as well as have knowledgeable conversations with both prospects and internal parties. Engaging in prospecting activity, making use of the Procode CRM automation system to track and nurture leads. Representing Procode at major industry events, conferences, trade shows and expositions in conjunction with the rest of the sales team. Who are we looking for? Your proven experience of selling SaaS based products and services into either healthcare or social housing sectors, will enable you to maximise company profit and allow you to generate higher OTE potential. Your professional approach and ability to build rapport swiftly, will be key to identifying new prospects whilst representing Procode at events and conferences. Your strong commercial background in selling high-volume software and hardware, will enable you to swiftly become effective in this role. Your experience in producing regulated tender documents, will enable you to become an asset to the team. Your attention to detail throughout the sales cycle utilising CRM systems, will enable you to produce accurate reports and data in support of your work. This role will require travel to the Chandlers Ford office, customer sites across the UK, as well as attending exhibitions and conferences. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Benefits - available from day one! <ul> <li>Commission plan</li> </ul> <ul> <li>Career progression, we're an expanding organisation.</li> </ul> <ul> <li>25 days annual leave plus bank holidays.</li> </ul> <ul> <li>Pension scheme, company contribution at 4% of your salary when you contribute 5%.</li> </ul> <ul> <li>The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK.</li> </ul> <ul> <li>Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.</li> </ul> <ul> <li>We offer an EV car scheme. Qualifying terms and conditions apply.</li> </ul> <ul> <li>A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.</li> </ul> <ul> <li>Death in service - we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.</li> </ul> <ul> <li>Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.</li> </ul> <ul> <li>We also offer all our staff a paid volunteering day every year. Plus, the chance to be involved in various fund-raising opportunities.</li> </ul>The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Software Solutions Sales Executive (Healthcare / Social Housing) Software Solutions Sales Executive (HC/SA) - Ext

Job Description Homelessness Money Advisor Fixed Term Contract/Secondment until 31st March 2026 Salary: Band 7 - £31,067 - £35,235 p.a. 37 hours per week Portsmouth City Council's Housing Needs, Advice &amp; Support Service works directly with customers to help deal with housing issues and prevent homelessness in the city. We are a busy front-line service dealing directly with customers, many of whom are vulnerable and/or facing homelessness. The service assesses and advises customers on the Housing Needs, Advice &amp; Support available to them, provide support services to vulnerable people and rough sleepers, provide temporary accommodation and link with providers to help people move into more permanent accommodation. We support our customers to solve their problems and meet their responsibilities, which includes paying their rent. In supporting our residents, we seek to maximise their income, prioritise outgoings and resolve debt. If you believe you can make a valuable, positive contribution to our team then please read below for more about the role. Please take the time to read the instructions carefully to ensure your application is not disregarded. What's in it for me? The salary band for our Money Advisors is £31,067 to £35,235. You will be entitled to 26 days holiday per year (plus bank holidays). The Council also offers a generous Pension Scheme and other staff benefits including free eye tests, discounts at local venues and childcare vouchers! We value our employees and want them to reach their full potential. Although there is an induction period, you will be expected to learn on the job with the full support of the management team and your peers. Additional training is available if appropriate and as necessary. What is the job? This is not a traditional Money Advisor role. Working as part of the Housing Needs, Advice and Support team there are two parts to the role. Firstly, you will work with our residents that have made homeless applications and work with private sector tenants and landlords. The role will also be assisting with the Rough Sleeping pathway and assisting families into the private sector. By maximising income, reducing debt, and agreeing payment plans you will look to support residents to secure housing, seek to sustain tenancies and prevent eviction. The second part of the role is sharing your expertise in welfare benefits, debts, and budgeting to develop the skills of others to deliver appropriate advice. You will support customers to deal with the common financial issues that they face - offering the right support and advice in relation to finances and debts in a sympathetic and non-judgmental manner. You will aim to ensure that our customers have all the information they need to make informed choices that allow them to cope financially and develop their skills and confidence to manage their financial affairs independently into the future. Please clickHERE for the full job profile, which provides full details about what the role will involve! Who is the Person? Remember to demonstrate why you are suitable against each of the points below through descriptive examples from work / personal experience which clearly illustrate what you did and where appropriate the outcome achieved. You need to: <ol> <li>Demonstrate a good working knowledge of welfare benefits preferably with experience of supporting and advocating for customers.</li> <li>Have experience of supporting customers with budgeting advice and advising on priority and non-priority debts, you may hold a relevant qualification, though applications are also welcomed from those without formal qualifications.</li> <li>Be approachable, supportive, and non-judgemental, and able to foster positive working relationships with customers, colleagues and other professionals.</li> <li>Be able to listen well and use effective questioning skills to drill down into the root causes of customers' problems. </li> <li>Be competent at understanding complex information and relaying to customers in clear and simple terms to ensure the best outcome for the customer.</li> <li>Have strong written and verbal communication skills to enable effective negotiation with creditors or other professionals where appropriate. </li> <li>Have experience of developing others in performing effectively in their role, with the confidence to reflect with them on the quality of their interactions.</li> <li>Be self-motivated with the ability to work without support and with a willingness to keep your knowledge up to date through your own research. </li> <li>Understand the wider social issues that affect our tenants and customers. To have an awareness of the current schemes of people coming to the UK from Ukraine and Afghanistan.</li> <li>Be competent with using Microsoft software including Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise, and methodical records. </li> <li>Be flexible as you may be required to work from any of the 7 area housing offices to cover periods of sickness and annual leave. You may be required to carry out visits outside of normal working hours.</li> <li>Ideally have a current driving licence and daily use of a vehicle; however, this is not essential to the role.</li></ol> If you have any questions, or would like an informal discussion about the role, please call Janice Davis PRS Access Manager on 07940537769. If applying as a secondment you will need permission from your current line manager releasing you for this secondment. Please state you have this on your application form. Closing date: 22nd November 2024. When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HERE for the full job profile! We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards: <ul> <li>A generous pension scheme</li> <li>Up to 31 days annual leave per year pro rata + bank holidays</li> <li>We offer flexible working options including hybrid working with a minimum of two days office based per week pro rata, giving you the flexibility to work up to three days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.</li> <li>A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco</li> <li>Free Access to Employee Assistance Program (EAP) and wellbeing support</li> <li>Access to a wide range of training and development opportunities including apprenticeships</li> <li>Potential to purchase additional annual leave</li> <li>Business travel support and initiatives, including bike loans</li></ul>Click HERE to see all the benefits of working with us! Should you require any support in completing the application form please contact <a href="mailto:recruit@portsmouthcc.gov" target="_blank">recruit@portsmouthcc.gov</a>.u

Homelessness Money Advisor

Learning and Development Advisor <ul> <li> Basingstoke</li> <li> Full-time</li> <li> Permanent</li></ul>About a career with Elis Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 30 countries in which we operate, employing 52,000 professionals at 440 production and services centres. At Elis, our employees are our most valuable asset, and our culture of service and quality is a testament to their dedication. Our core values are embedded in everything we do; respect, integrity, exemplarity and responsibility. Join us, and you'll be part of a supportive, agile, innovative, and market-leading global business. If you are a graduate eager to start a career in learning and development who lacks in-role learning and development experience, but demonstrates behaviours aligned to our values, we would still welcome your CV to be considered for this role. Your Mission at Elis As a Learning and Development Advisor, you will support employees and managers across Elis UK through design, delivery and reporting on people development initiatives. You will have a direct impact on our company's growth and help to shape our future training strategy. Key responsibilities of the role include, but are not limited to: <ul><li>Ensuring the company's vision, values and policies thread through all development initiatives.</li><li>Design and deliver internal training programs in an engaging and impactful manner across different levels of employees, from entry level to mid-level managers.</li><li>Monitoring and reporting on training completion and engagement.</li><li>Successfully managing third party training and development relationships.</li><li>Supporting the wider HR team and talent development manager with the review, implementation and successful completion of apprenticeships.</li><li>Supporting the wider HR team and talent development manager in the collection, analysis and reporting of learning system data (currently SAP, TalentSoft and Moodle workplace).</li><li>Undertaking the day-to-day management and upkeep and data reporting of our Learning Management System(s) (currently Flick, Watch &amp; Go &amp; Moodle workplace) including local system administration (currently SharePoint).</li><li>Keeping up to date with L&amp;D industry trends and apply these learnings in L&amp;D activities.</li></ul>What will make you stand out? The Learning and Development Advisor displays and champions positive behaviours aligned to company values. They are proactive, creative and support colleagues, team members and stakeholders to achieve goals and objectives that will drive business growth and support employee development. The successful candidate will also have: <ul><li>A Bachelor's degree, and/or equivalent experience in a learning and development role. A CIPD level 3 qualification is desirable.</li><li>Experience designing and delivering training.</li><li>An understanding of L&amp;D best practice principles</li><li>Experience in documenting processes and keeping up with industry trends.</li><li>Experience and competency in using technology (Microsoft office, teams, LMS experience preferable).</li><li>Excellent interpersonal and communication skills.</li></ul>Please note, this position is based in the company's headquarters in Basingstoke 4 days a week with the option to work remotely 1 day. What's on offer? <ul> <li> Company Pension </li> <li> Employee Assistance Programme </li> <li> Discounted Gym Membership </li> <li> On-site Parking </li> <li> 29 Days Holiday </li> </ul>We offer a competitive salary £30,000 - £35,000 (DOE) and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment. Interested? Then apply online! Your contact person: Kadija Keita HR &amp; Talent Training Manager Tel: <a href="mailto:kadija.keita@elis.com" target="_blank">kadija.keita@elis.com</a>

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