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Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate, and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our services in Tunbridge Wells? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team at our Tunbridge Wells service. We are actively seeking enthusiastic and dedicated Recovery Coordinators to contribute to our successful service. Our Tunbridge Wells service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Location: Based in Tunbridge Wells Full Time Hours: 37.5 hours per week Full Time Salary Range: £27,449.53 - £31,529.41 (pro rata for part time hours) Responsibilities About us: Our Tunbridge Wells service provides recovery support for individuals who use our services. Our goal is to empower individuals, providing holistic support and treatment tailored to their needs. We offer both one-to-one and group sessions, along with medical treatments. The Role: As a Recovery Coordinator, you will play a crucial role at the forefront of our services in Tunbridge Wells. Your responsibilities will include: <ul><li>Assisting individuals from the moment they join our service and guiding them throughout their journey of treatment and recovery.</li><li>Offering screening, assessment, and personalised recovery planning, along with onward referrals for further support.</li><li>Collaborating with each individual to facilitate social (re)integration, empowering them to lead meaningful lives, emphasising recovery, resilience, peer support, and self-determination.</li><li>Crafting custom workshops designed to meet the unique needs of our service users, covering topics like anger management, sleep disorders, relationships, and more.</li></ul>About You: To thrive in this role, we are looking for individuals who: <ul><li>Possess an understanding of substance misuse and relevant experience in this field or a related area.</li><li>Have excellent verbal and written communication abilities, along with proficient IT skills. </li><li>Are supportive team players with robust interpersonal skills, capable of collaborating effectively with a diverse range of professionals, agencies, and internal/external stakeholders.</li></ul>Becoming a part of our team involves joining a supportive environment dedicated to making a difference. We offer: <ul><li>Competitive salary and benefits package.</li><li>Ongoing professional development and training.</li><li>25 days holiday (+ bank holidays), yearly for the first five years.</li><li>Wellness initiatives and employee assistance programs.</li><li>Contributory pension scheme.</li><li>Various discounts and benefits.</li><li>Opportunities for career development and progression.</li><li>Refer a Friend Scheme</li></ul>Apply Today! If you're prepared to take your career to the next level and make a positive difference in the lives of vulnerable individuals in West Kent. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. We look forward to hearing from you! Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Dimitra Sampani | <a href="mailto:dimitra.sampani@cgl.org.uk" target="_blank">dimitra.sampani@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

<ul><li>Function: Housing Services</li><li>Seniority: Manager</li><li>Salary: £35.00 - £40.00 (per-hour)</li><li>Reference: ECHOTL</li><li>Location: Essex</li><li>Type: Temporary</li><li>Closing Date: 08-02-2025</li></ul>&nbsp;Location: EssexSalary: £35-40 per hourDuration: 6 months interimGreenacre are pleased to be supporting a social housing organisation, based in Essex, with their recruitment of a Housing Options Team Leader.You will lead and co-ordinate the day to day operational business of the Housing Options Team and it’s associated workload and ensure the team provide a cost effective value for money service to it’s community.What will you do in the role?<ul><li>Undertake day-to-day monitoring of workloads and management of the Housing Options Team</li><li>Manage, motivate and develop members of the Housing Options Team, ensuring they meet performance and customer service objectives and deal with under-performance or disciplinary matters in accordance with the council’s procedures</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures for the taking of homelessness applications are followed, to ensure that the necessary enquiries and robust homelessness decisions are made in accordance to legislation and statutory guidance</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures to ensure the correct allocation of social housing within the district in accordance with the Council’s allocations policy are being followed</li><li>Be responsible for the monitoring of the homelessness budget</li></ul>Who would excel in this role?<ul><li>Extensive knowledge of Homelessness legislation, code of guidance and associated case law and any relevant legislation</li><li>Knowledge of other legislation that impinges on homelessness and the allocation of social housing</li><li>Good knowledge of housing options/Choice Based Lettings schemes</li><li>Ability to lead, motivate and support team members</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979 or click the apply now button.&nbsp;This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Housing Options Team Leader

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate, and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our services in Maidstone? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team at our Maidstone service. We are actively seeking an enthusiastic and dedicated Recovery Coordinator to contribute to our successful service. Our Tunbridge Wells service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Location: Based in Maidstone Hours: Full-time (37.5 hours per week) Salary: £27,449.53 - £31,529.41 dependent on experience (pro rata for part time hours) Responsibilities About us: Our Maidstone service provides recovery support for individuals who use our services. Our goal is to empower individuals, providing holistic support and treatment tailored to their needs. We offer both one-to-one and group sessions, along with medical treatments. The Role: As a Recovery Coordinator, you will play a crucial role at the forefront of our services in Maidstone. Your responsibilities will include: <ul><li>Assisting individuals from the moment they join our service and guiding them throughout their journey of treatment and recovery.</li><li>Offering screening, assessment, and personalized recovery planning, along with onward referrals for further support.</li><li>Collaborating with each individual to facilitate social (re)integration, empowering them to lead meaningful lives, emphasising recovery, resilience, peer support, and self-determination.</li><li>Crafting custom workshops designed to meet the unique needs of our service users, covering topics like anger management, sleep disorders, relationships, and more.</li></ul>About You: To thrive in this role, we are looking for individuals who: <ul><li>Possess an understanding of substance misuse and relevant experience in this field or a related area.</li><li>Have excellent verbal and written communication abilities, along with proficient IT skills. </li><li>Are supportive team players with robust interpersonal skills, capable of collaborating effectively with a diverse range of professionals, agencies, and internal/external stakeholders.</li></ul>Becoming a part of our team involves joining a supportive environment dedicated to making a difference. We offer: <ul><li>Competitive salary and benefits package.</li><li>Ongoing professional development and training.</li><li>25 days holiday (+ bank holidays), yearly for the first five years.</li><li>Wellness initiatives and employee assistance programs.</li><li>Contributory pension scheme.</li><li>Various discounts and benefits.</li><li>Opportunities for career development and progression.</li><li>Refer a Friend Scheme</li></ul>Apply Today! If you're prepared to take your career to the next level and make a positive difference in the lives of vulnerable individuals in West Kent. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. We look forward to hearing from you! Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Dimitra Sampani | <a href="mailto:dimitra.sampani@cgl.org.uk" target="_blank">dimitra.sampani@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

<ul><li>Function: Housing Services</li><li>Seniority: Manager</li><li>Salary: £35.00 - £40.00 (per-hour)</li><li>Reference: ECHOTL</li><li>Location: Essex</li><li>Type: Temporary</li><li>Closing Date: 08-02-2025</li></ul>&nbsp;Location: EssexSalary: £35-40 per hourDuration: 6 months interimGreenacre are pleased to be supporting a social housing organisation, based in Essex, with their recruitment of a Housing Options Team Leader.You will lead and co-ordinate the day to day operational business of the Housing Options Team and it’s associated workload and ensure the team provide a cost effective value for money service to it’s community.What will you do in the role?<ul><li>Undertake day-to-day monitoring of workloads and management of the Housing Options Team</li><li>Manage, motivate and develop members of the Housing Options Team, ensuring they meet performance and customer service objectives and deal with under-performance or disciplinary matters in accordance with the council’s procedures</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures for the taking of homelessness applications are followed, to ensure that the necessary enquiries and robust homelessness decisions are made in accordance to legislation and statutory guidance</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures to ensure the correct allocation of social housing within the district in accordance with the Council’s allocations policy are being followed</li><li>Be responsible for the monitoring of the homelessness budget</li></ul>Who would excel in this role?<ul><li>Extensive knowledge of Homelessness legislation, code of guidance and associated case law and any relevant legislation</li><li>Knowledge of other legislation that impinges on homelessness and the allocation of social housing</li><li>Good knowledge of housing options/Choice Based Lettings schemes</li><li>Ability to lead, motivate and support team members</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our De La Mare House development based in Beckenham, Kent. Built in 2018, De La Mare House is a Retirement Living development that consists of 16 apartments with the over 55's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 6 hours per week Salary: £4,296.24 per annum, plus benefits Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

<h2>Resident Engagement Officer</h2>LEVEL 7 (FROM £33,366) | FULL TIME - 37 HOURS | FIXED TERM UNTIL 31/03/2026We are looking for a highly motivated person with a strong background in resident engagement.As the Resident Engagement Officer, you will be responsible for liaising with residents, colleagues and partners to drive service improvement, meet the requirements of our Resident Engagement Strategy and The Charter for Social Housing Residents.You will bring experience of working with residents successfully to promote participation and engagement, preferably in a housing environment. You will need to demonstrate that you have a good understanding of resident participation principles and practice. Excellent communication and partnership working skills will be essential.You must have the ability to travel around the City of Southend.Full job description:&nbsp;<a href="https://southessexpropertyservices.co.uk/download/resident-engagement-jd-2024pdf.pdf?ver=3428&amp;doc=docm93jijm4n2454.pdf" target="_blank"> Resident Engagement JD 2024.pdf [pdf] 153KB</a>To apply, please send your CV to <a href="mailto:sarahgallagher@seh.southend.gov.uk" target="_blank">sarahgallagher@seh.southend.gov.uk</a><h3>Closing date for applications: Friday 24th January 2025&nbsp;</h3>

Resident Engagement Officer

You We are looking for a Housing Support Worker to join our Housing team in Romford. You will assist in the day to day running of the hostel to meet clients' needs through a high-quality service which enables individuals to address their support needs as well as any behavioural issues. The right candidate will be responsible for effectively managing a caseload that provides constructive guidance to clients through dynamic support planning, as well as oversee individual rent accounts to minimise the risk of arrears and loss of accommodation. The role also includes the delivery of individual and group activities that provide opportunities and experiences where service users are able to learn and develop life skills in a safe, accepting environment. The ultimate aim is for service users to be in a position of being able to hold down full-time employment and maintain their own tenancy to enable a positive move-on. If you are able to conduct yourself in a professional manner, have the skills to manage a tenancy caseload with minimal supervision and have good knowledge of current and future benefits arrangements, you just may be the person we are looking for. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive Programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need, and have successfully adapted to the needs of the communities in which we're based on a number of occasions. Our staff are dedicated to making other people's lives better through the services we provide, and live our Values to Be MORE - Motivated, Open, Respectful, Empowered - so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Hours: 37.5 hours per week</li><li>Work Pattern: Monday to Friday, shifts vary 8am-4pm &amp; 2pm-10pm including Bank Holidays and weekends every 7 weeks.</li><li>Contract Type: Permanent</li><li>The Job Description and Person Specification can be found here: Housing Support Worker.pdf</li></ul>YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. We don't accept CVs or Resumes as applications. You are required to download the application form to complete and re upload to the system for the Recruiting Manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to an Enhanced Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and we are committed to Equal Opportunities. Therefore we value the importance of diversity and positively welcome applicants from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics, within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Housing Support Worker

Overview We are looking for a Recovery Housing Support WorkerThis is an exciting new opportunity to join our team. We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. What you will be doing? Some of the main responsibilities include: <ul><li>To provide a comprehensive, inclusive, and bespoke Recovery Housing service, including advice and guidance to Forward Trust clients. </li><li>Conducting robust housing needs assessments to ensure service user needs are identified and a bespoke supportive plan is created with the service user at the centre, including signposting to other internal and external services. </li><li>You will ensure that a holistic service is delivered safely to our clients in line with individual and team targets outlined by the Manager.</li><li>Provide weekly 1-2-1 sessions with each client and keep accurate care plans.</li><li>Develop links with relevant agencies including residential rehabs, supported housing / housing providers, and other local organisations offering volunteering opportunities</li><li>Conduct weekly/monthly health and safety checks in line with policies and procedures</li><li>Develop skills in the collection and recording of data for audit, research and reporting purposes.</li><li>Keep databases up to date and accurate and managed in accordance with Data Protection Principles and Law.</li><li>Take on other tasks and responsibilities as deemed appropriate by the Line Manager</li><li>Participate and contribute in key meetings such as team meetings and multi-disciplinary reviews, sharing information appropriately.</li></ul>For a full list of responsibilities please refer to the Job Specification below. What we are looking for? <ul><li>Knowledge and experience of the criminal justice sector and Recovery Agenda.</li><li>Experience of floating support </li><li>A thorough knowledge of the needs of clients who are in abstinence based recovery</li><li>Experience of assessing adults in need of support around substance misuse and maintaining abstinence based recovery</li><li>Experience of substance misuse field and/or experience of working in a related field or similar field</li><li>Demonstrable experience of managing caseloads, carrying out/ completing risk/ comprehensive assessments, SMART action plans and maintaining effective case records</li><li>Experience of delivering both 1:1 and group-work interventions using motivational techniques and trauma informed approaches</li><li>Experience of working effectively with adults experiencing multiple disadvantages; unemployment, homelessness, mental ill health, substance use</li><li>The ability to set and stick to professional boundaries</li><li>An understanding of the needs of clients who are in or working towards recovery</li><li>Understanding of and sensitivity to diversity and equality issues</li><li>Working knowledge of using Microsoft office packages, database monitoring systems and Strong skills in IT communication</li></ul>What we offer <ul><li>Training and development opportunities</li><li>Flexible working </li><li>Simply Health Cashback Scheme (Optional)</li><li>Season Ticket Loan Scheme </li><li>Cycle to work scheme</li><li>Crisis Loan Scheme</li><li>Electric Car Scheme</li><li>3 x Wellbeing Days (pro rata'd for part time employees)</li><li>Access to Blue Light Card</li><li>25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays </li><li>Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter </li><li>Death in Service Payment (2x annual salary) </li><li>Critical Illness Insurance (subject to qualifying criteria)</li></ul>Diversity at Forward Trust Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. The closing date for this role is 6th February 2025. Please note we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Person specification Recovery Housing Specialist JD - Southend ESSEX

Recovery Housing Support Worker

Annual salary: up to £28,917.00 Resident Liaison Officer Thurrock Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday We are thrilled to announce that Mears has been awarded a prestigious Net Zero Retrofit project delivering SHDF 2.2 works on behalf of our client Thurrock Council! This significant achievement underscores our unwavering commitment to excellence in delivering top-tier facilities maintenance and social housing services. The Thurrock SHDF 2.2 project is a cornerstone initiative aimed at enhancing the quality and sustainability of social housing in the Thurrock area. The project focuses on improving housing standards and implementing energy saving solutions for the community. Our dedicated team will be at the forefront, driving energy efficiency and improving living standards for residents About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>To apply, follow the link below or to discuss your application further please contact Laura Crosby on <a href="mailto:laura.crosby@mearsgroup.co.uk" target="_blank">laura.crosby@mearsgroup.co.uk</a> All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before commencement of employment.

Resident Liaison Officer

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. This is an opportunity to join one of our 4 pillars: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel as you will be covering a region that looks over everything from South London to the South Coast. Locations include Merton, Bromley, Portsmouth, Brighton, East Grinstead, among others. Hence you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

You We're looking for a Housing Support Worker to join our progressive Housing team and assist in the day to day running of the hostel. The successful candidate will have experience of working with socially excluded young people as well as specific experience in one area of support work i.e. skills training, drug dependency, work with offenders etc. If you are able to conduct yourself in a professional manner, have the skills to manage a tenancy case load with minimal supervision and have good knowledge of current and future benefits arrangements, you just may be the person we are looking for. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive Programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need, and have successfully adapted to the needs of the communities in which we're based on a number of occasions. Our staff are dedicated to making other people's lives better through the services we provide, and live our Values to Be MORE - Motivated, Open, Respectful, Empowered - so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Hours: 37.5 hours per week</li><li>Work Pattern: Monday - Sunday (includes evenings, weekends and bank holidays) </li><li>Contract Type: Permanent</li><li>The Job Description and Person Specification can be found here: Housing Support Worker Brentwood.pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. To be considered for this role please click the 'Apply for this job button' at the top of this page. We don't accept CVs or Resumes as applications. You are required to download the application form to complete and re upload to the system for the Recruiting Manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to an Enhanced Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and we are committed to Equal Opportunities. Therefore we value the importance of diversity and positively welcome applicants from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics, within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

11 Jobs in Chatham, UK