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At mhs, we're dedicated to providing high-quality, affordable housing and transforming lives in our community. We are seeking a Lettings Officer to join our team and play a key role in delivering our lettings service, ensuring a top-notch experience for both applicants and residents. Role Overview: As a Lettings Officer, you will manage voids and lettings, ensuring homes are quickly filled while complying with policies and agreements. Your proactive approach will be vital in minimizing the time homes remain empty and delivering excellent customer service. Key Responsibilities: <ul><li>Act as an ambassador for mhs, demonstrating integrity, empathy, and fairness in all interactions. Build strong relationships with colleagues and stakeholders.</li><li>Handle all aspects of lettings for social housing tenancies, including new developments. Ensure compliance with policies and timely, suitable offers.</li><li>Oversee home allocations, manage temporary rehousing needs, and resolve customer queries effectively. Ensure properties are accurately advertised and compliant before letting.</li><li>Use systems like ONE Housing and CRM software to manage and update information. Utilize online tools for home swaps and downsizing.</li><li>Adhere to EDI policies and contribute to service improvement through feedback and personal development.</li></ul>What We're Looking For: <ul><li>Essential Skills: Excellent communication, strong listening abilities, problem-solving skills, and proficiency in Microsoft Office.</li><li>Experience: Previous experience in a customer-facing role, knowledge of social housing allocation processes, and a proven record of delivering outstanding customer service.</li><li>Personal Qualities: Resilience, attention to detail, flexibility, and a commitment to mhs values. Sensitivity to cultural diversity and the ability to work under pressure are essential.</li><li>Desirable: Experience in social housing, familiarity with housing management and CRM systems, and relevant qualifications (e.g., CIH Level 2 or 3).</li></ul>Why Join Us? <ul><li>Impactful Role: Contribute to our mission of providing quality housing and exceptional service.</li><li>Career Growth: Access training and development opportunities to enhance your career.</li><li>Supportive Team: Be part of a collaborative environment that values integrity and continuous improvement.</li></ul>We offer: <ul><li>A performance based annual bonus + pension contributions matched up to 6%</li><li>28 days holiday + bank holidays and the option to buy/sell holiday</li><li>Training &amp; Development and opportunities for continuing professional development including regular tool box talks</li><li>A great team of colleagues to work with</li><li>Regular social and charitable events and a range of wellbeing activities</li><li>Enhanced family leave policies</li><li>A really competitive package of flexible employee benefits including a cycle to work scheme</li><li>A fantastic working office environment overlooking the River Medway that's accessible and inclusive</li><li>Free parking and disabled parking</li><li>Access to two holiday homes in Norfolk and Dorset</li></ul>We're a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job. At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you. Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.

Lettings Officer

Concierge Bromfield House, Saffron Walden, Essex CB11 3EE £12.19 per hour 30 hours per week Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Homelessness Scheme at Bromfield House, Saffron Walden. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Concierge will include: <ul> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing good relationships with customers, helping them develop life skills</li> <li>Handling occasional emergency/challenging situations</li> <li>Going above and beyond to ensure an excellent service is provided to our customers</li> <li>Occasionally organising and running social activities</li> <li>Some health and safety responsibilities e.g. fire safety checks</li> <li>Ensuring the security of the service is maintained</li> <li>Writing and updating customer notes</li></ul>Skills and experiences: <ul> <li>Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse</li> <li>Previous experience working under challenging circumstances</li> <li>Good communication skills</li></ul><ul> <li>Ability to use IT systems confidently</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 223201 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Concierge - Homelessness

You We are looking for a Housing Support Worker to join our Housing team in Romford. You will assist in the day to day running of the hostel to meet clients' needs through a high-quality service which enables individuals to address their support needs as well as any behavioural issues. The right candidate will be responsible for effectively managing a caseload that provides constructive guidance to clients through dynamic support planning, as well as oversee individual rent accounts to minimise the risk of arrears and loss of accommodation. The role also includes the delivery of individual and group activities that provide opportunities and experiences where service users are able to learn and develop life skills in a safe, accepting environment. The ultimate aim is for service users to be in a position of being able to hold down full-time employment and maintain their own tenancy to enable a positive move-on. If you are able to conduct yourself in a professional manner, have the skills to manage a tenancy caseload with minimal supervision and have good knowledge of current and future benefits arrangements, you just may be the person we are looking for. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive Programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need, and have successfully adapted to the needs of the communities in which we're based on a number of occasions. Our staff are dedicated to making other people's lives better through the services we provide, and live our Values to Be MORE - Motivated, Open, Respectful, Empowered - so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Hours: 37.5 hours per week</li><li>Work Pattern: Monday to Friday, shifts vary 8am-4pm &amp; 2pm-10pm including Bank Holidays and weekends every 7 weeks.</li><li>Contract Type: Permanent</li><li>The Job Description and Person Specification can be found here: Housing Support Worker.pdf</li></ul>YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. We don't accept CVs or Resumes as applications. You are required to download the application form to complete and re upload to the system for the Recruiting Manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to an Enhanced Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and we are committed to Equal Opportunities. Therefore we value the importance of diversity and positively welcome applicants from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics, within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Housing Support Worker

Concierge (waking nights) Ballingdon House, 97 Ballingdon Street, Sudbury, Suffolk, CO10 2BP £11.61 per hour 42 hours per week Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Young People Service at Ballingdon Street in Sudbury. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Concierge will include: <ul> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing good relationships with customers, helping them develop life skills</li> <li>Handling occasional emergency/challenging situations</li> <li>Going above and beyond to ensure an excellent service is provided to our customers</li> <li>Some health and safety responsibilities e.g. fire safety checks</li> <li>Ensuring the security of the service is maintained</li> <li>Writing and updating customer notes</li> <li>This role will include long periods of lone working</li></ul>Skills and experiences: <ul> <li>Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse</li> <li>Previous experience working under challenging circumstances</li> <li>Good communication skills</li></ul><ul> <li>Ability to use IT systems confidently</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 223074 #SSL We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Waking Nights Concierge - Homelessness

About The Role Salary: £28,000 - £36,000 Location: Brentwood/Homebased Hours: 37 Contract: Permanent Are you looking to join a growing company and Learning and Development team? ECL are looking to expand their team of Learning and Development Advisors. The Learning and Development Advisor role in ECL comprises the practical delivery side as a facilitator as a primary focus, as well as an advisory role to the business to enable and support development. The Advisors are key ambassadors for ECL by delivering regular values-led inductions to new starters, building individual capability and confidence to deliver excellent person-centred care to our customers. This role would suit someone who enjoys designing and delivering interactive learning interventions and workshops, and partnering with other teams in the business to meet talent and development needs. This role will be predominantly be home based, but regularly delivering inductions and workshops in West Sussex, Barking and Dagenham, and Brentwood. All Learning and Development Advisors are expected to travel to other hubs in the region including the main base in Chelmsford. If you are interested in our 'Chelmsford based' role covering Chelmsford - please apply using the below link below: <a href="https://jobs.ecl.org/vacancies/1069/learning-and-development-advisor.html" target="_blank">https://jobs.ecl.org/vacancies/1069/learning-and-development-advisor.ht…</a> About You To be considered as a Learning and Development Advisor, you need: <ul> <li>A passion for learning and development, and supporting people to be confident and capable in their roles. </li> <li>Experience of delivering effective and engaging face to face and online learning interventions to groups of people. </li> <li>Experience of co-ordinating learning and workforce development initiatives in the public, private or voluntary sector.</li> <li>Experience of all aspects of the learning cycle including assessing needs, setting learning objectives, organising, delivering and evaluating learning initiatives.</li> <li>Excellent presentation and facilitation skills, with the ability to tailor content to different learning styles and audiences.</li> <li>Skilled in using IT systems and packages to facilitate development. </li> <li>Ability to create face to face and online seminars in partnership with subject matter experts where necessary</li> <li>Strong engagement and communication skills with the ability to build and maintain key internal and external relationships</li> <li>Strong alignment to our ECL values: Caring, Excellence, Teamwork, Integrity.</li></ul>Current Train the Trainer qualifications for Moving and Handling (IOSH accredited), Emergency First Aid at work or other relevant accreditations for the health and social care sector or in leadership development would be advantageous to your application. What we can offer you as Learning and Development Advisor: <ul> <li>24 days annual leave a year, plus bank holidays, rising with service</li> <li>Full paid induction</li> <li>Ongoing training opportunities</li> <li>Paid mileage when travelling</li> <li>Free enhanced DBS check</li> <li>Enhanced contributory pension scheme</li> <li>Annual salary reviews and performance bonus</li> <li>Healthcare support scheme</li> <li>Discount on your favourite retail brands, restaurants, holidays, and more</li> <li>Employee loyalty scheme</li> <li>Refer a friend scheme of £1500</li></ul>What can I expect from the recruitment process? There will be a two stage interview for this role. Those who are successfully shortlisted will first deliver a 30 minute learning session to some of the Learning and Development team, with an additional 10 minutes for questions from you and the team. Those who are successful at stage 1, will then move to a second, more Q&amp;A based conversation to look at your experience and skillset, and also allow you to explore if ECL is the right place for you. This will last around 45 minutes. If you have any additional request or needs throughout the recruitment process, please do let us know and we can work with you to accommodate. 1st interviews - 25th and 26th February 2nd interviews - 5th March About Us At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking &amp; Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence. We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace. ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role. INDCOR

Learning and Development Advisor

About The Role Salary: £28,000 - £36,000 Location: Chelmsford Hours: 37 Contract: Permanent Are you looking to join a growing company and Learning and Development team? ECL are looking to expand their team of Learning and Development Advisors. The Learning and Development Advisor role in ECL comprises the practical delivery side as a facilitator as a primary focus, as well as an advisory role to the business to enable and support development. The Advisors are key ambassadors for ECL by delivering regular values-led inductions to new starters, building individual capability and confidence to deliver excellent person-centred care to our customers. This role would suit someone who enjoys designing and delivering interactive learning interventions and workshops, and partnering with other teams in the business to meet talent and development needs. You will be primarily based in our Chelmsford L&amp;D centre delivering inductions and workshops. All Learning and Development Advisors are expected to travel to other hubs in the regions including the main base in Chelmsford, but we can support home working when you are not running sessions. If you are interested in our 'South based' role additionally covering Brentwood and West Sussex - please apply using the below link below: <a href="https://jobs.ecl.org/vacancies/1071/learning-and-development-advisor.html" target="_blank">https://jobs.ecl.org/vacancies/1071/learning-and-development-advisor.ht…</a> About You To be considered as a Learning and Development Advisor, you need: <ul> <li>A passion for learning and development, and supporting people to be confident and capable in their roles. </li> <li>Experience of delivering effective and engaging face to face and online learning interventions to groups of people. </li> <li>Experience of co-ordinating learning and workforce development initiatives in the public, private or voluntary sector.</li> <li>Experience of all aspects of the learning cycle including assessing needs, setting learning objectives, organising, delivering and evaluating learning initiatives.</li> <li>Excellent presentation and facilitation skills, with the ability to tailor content to different learning styles and audiences.</li> <li>Skilled in using IT systems and packages to facilitate development. </li> <li>Ability to create face to face and online seminars in partnership with subject matter experts where necessary</li> <li>Strong engagement and communication skills with the ability to build and maintain key internal and external relationships</li> <li>Strong alignment to our ECL values: Caring, Excellence, Teamwork, Integrity.</li></ul>Current Train the Trainer qualifications for Moving and Handling (IOSH accredited), Emergency First Aid at work or other relevant accreditations for the health and social care sector or in leadership development would be advantageous to your application. What we can offer you as Learning and Development Advisor: <ul> <li>24 days annual leave a year, plus bank holidays, rising with service</li> <li>Full paid induction</li> <li>Ongoing training opportunities</li> <li>Paid mileage when travelling</li> <li>Free enhanced DBS check</li> <li>Enhanced contributory pension scheme</li> <li>Annual salary reviews and performance bonus</li> <li>Healthcare support scheme</li> <li>Discount on your favourite retail brands, restaurants, holidays, and more</li> <li>Employee loyalty scheme</li> <li>Refer a friend scheme of £1500</li></ul>What can I expect from the recruitment process? There will be a two stage interview for this role. Those who are successfully shortlisted will first deliver a 30 minute learning session to some of the Learning and Development team, with an additional 10 minutes for questions from you and the team. Those who are successful at stage 1, will then move to a second, more Q&amp;A based conversation to look at your experience and skillset, and also allow you to explore if ECL is the right place for you. This will last around 45 minutes. If you have any additional request or needs throughout the recruitment process, please do let us know and we can work with you to accommodate. 1st interviews - 25th and 26th February 2nd interviews - 5th March About Us At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking &amp; Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence. We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace. ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role. INDCOR

The vacancy Hours: 35 hours per week Shift Pattern: Monday-Friday/9-Day Fortnight Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing </li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people </li> <li>Experience of Housing Management &amp; Maintenance </li> <li>Experience of Housing aid and advice </li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information </li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths </li> <li>Substantial administrative experience </li> <li>Sound knowledge of Health and Safety legislation </li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations </li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme </li> <li>Holiday pay </li> <li>Holiday purchase scheme </li> <li>Occupational Sick Pay </li> <li>Occupational Maternity/Paternity Pay </li> <li>Health Cash Plan </li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure) </li> <li>Income protection </li> <li>Eye care vouchers </li> <li>Car lease scheme </li> <li>Cycle to Work scheme </li> <li>Employee Assistance Programme </li> <li>Support to progress and develop </li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications 26 January 2025. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

Housing Manager

Housing Manager - Communities Central Region - Essex Permanent, Full time (37.5 hours per week) Salary Circa £32,000 per annum, negotiable dependent on skills and experience, plus great benefits including Health cash plan! Home, a place where you belong This is a great opportunity for a Housing Manager to join Home Groups awesome housing team in the Central Region covering the Essex area. As our Housing Manager, you'll be the face-to-face customer support to our communities on your patch. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. It is an ideal job for someone who has a passion for neighbourhood management, including managing anti-social behaviour and supporting our customers through some difficult times. You may already have extensive experience as a generic Housing Manager or experience of face-to-face customer service within another sector. Typical day as a Housing Manager: Communities <ul> <li> You'll understand the community that you work in for our general needs, shared ownership and leasehold customers covering our homes in the Central Region and Essex and decide on the necessary course of action. </li> <li> You will develop and maintain a community patch plan in collaboration with our customers and external stakeholders. </li> <li> You will represent Home Group in our communities and being present on our estates undertaking Housing Manager tasks such as: Patch Inspections, Anti-social behaviour management, statutory compliance visits, rent arrears visits and viewings/sign-ups for new customers. </li> <li> You'll progress legal paperwork such as Notices of Seeking Possession and prepare witness statements for anti-social behaviour cases at court. </li> <li> Represent Home Group at Court on cases on your patch </li> <li> You will also have involvement across our other housing management functions. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You have <ul> <li> You will have a background in neighbourhood management processes, either within the housing sector or an alternative sector. </li> <li> You'll have an understanding of housing management, housing law and customer service. </li> <li> You are fully competent in IT and can learn new systems quickly. </li> <li> You're super organised and methodical in your approach and are a proactive self-starter with a "can do" positive attitude. </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints, but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities. </li> </ul> Our team You'll join our friendly and dedicated team and will soon discover that we support each other as much as we support our customers. We have a wealth of experience which will enable us to support you as you settle into your new role. We work hard but have fun and we are looking forward to sharing our skills and knowledge with you! Although we work as a mobile team, we are close knit and supportive of one another. We don't just love to support our customers, we're there for each other too! You'll join our team with a real focus on delivering for our customers within our communities. You will be supported by the wider housing management teams, Community Housing Assistants and Financial Inclusion Partners. Job details <ul> <li> Hybrid working which involves working from home, in the community or your nearest local office. </li> <li> You'll manage your own diary and be accountable for achieving KPI's. </li> <li> You will need to be able to drive and have access to a vehicle insured for business purposes. Don't worry, we'll pay your business mileage to cover this use! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review . A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank holidays and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> Generous pension scheme with life insurance of 3 x salary </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them. </li> <li> Explore our benefits in detail on our website </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Project Worker The Limes, 12 Camps Road, Haverhill, CB9 8HB £12.50 per hour 37.5 hours per week Sanctuary Supported Living is delighted to be recruiting for a Project Worker at our Homelessness Service at The Limes, Haverhill. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Project Worker will include: <ul> <li>Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence</li> <li>Assessing customers' needs by writing and updating support plans</li> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity</li> <li>Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education</li> <li>Handling occasional emergency situations</li> <li>Keeping accurate and high-quality written records</li></ul>Skills and experiences: <ul> <li>Experience of working with adults who have experienced homelessness</li> <li>Enthusiastic and flexible with a strong "can-do" attitude</li> <li>Ability to work as part of a team and on own initiative</li> <li>Strong organisational skills as well as functional literacy and numeracy</li> <li>Ability to react quickly to changing priorities whilst working to deadlines and targets</li> <li>NVQ3 in Health and Social Care, or willingness to work towards is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 222959 Closing Date: 2 February 2025 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Project Worker - Homelessness

Overview We are looking for a Recovery Housing Support WorkerThis is an exciting new opportunity to join our team. We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. What you will be doing? Some of the main responsibilities include: <ul><li>To provide a comprehensive, inclusive, and bespoke Recovery Housing service, including advice and guidance to Forward Trust clients. </li><li>Conducting robust housing needs assessments to ensure service user needs are identified and a bespoke supportive plan is created with the service user at the centre, including signposting to other internal and external services. </li><li>You will ensure that a holistic service is delivered safely to our clients in line with individual and team targets outlined by the Manager.</li><li>Provide weekly 1-2-1 sessions with each client and keep accurate care plans.</li><li>Develop links with relevant agencies including residential rehabs, supported housing / housing providers, and other local organisations offering volunteering opportunities</li><li>Conduct weekly/monthly health and safety checks in line with policies and procedures</li><li>Develop skills in the collection and recording of data for audit, research and reporting purposes.</li><li>Keep databases up to date and accurate and managed in accordance with Data Protection Principles and Law.</li><li>Take on other tasks and responsibilities as deemed appropriate by the Line Manager</li><li>Participate and contribute in key meetings such as team meetings and multi-disciplinary reviews, sharing information appropriately.</li></ul>For a full list of responsibilities please refer to the Job Specification below. What we are looking for? <ul><li>Knowledge and experience of the criminal justice sector and Recovery Agenda.</li><li>Experience of floating support </li><li>A thorough knowledge of the needs of clients who are in abstinence based recovery</li><li>Experience of assessing adults in need of support around substance misuse and maintaining abstinence based recovery</li><li>Experience of substance misuse field and/or experience of working in a related field or similar field</li><li>Demonstrable experience of managing caseloads, carrying out/ completing risk/ comprehensive assessments, SMART action plans and maintaining effective case records</li><li>Experience of delivering both 1:1 and group-work interventions using motivational techniques and trauma informed approaches</li><li>Experience of working effectively with adults experiencing multiple disadvantages; unemployment, homelessness, mental ill health, substance use</li><li>The ability to set and stick to professional boundaries</li><li>An understanding of the needs of clients who are in or working towards recovery</li><li>Understanding of and sensitivity to diversity and equality issues</li><li>Working knowledge of using Microsoft office packages, database monitoring systems and Strong skills in IT communication</li></ul>What we offer <ul><li>Training and development opportunities</li><li>Flexible working </li><li>Simply Health Cashback Scheme (Optional)</li><li>Season Ticket Loan Scheme </li><li>Cycle to work scheme</li><li>Crisis Loan Scheme</li><li>Electric Car Scheme</li><li>3 x Wellbeing Days (pro rata'd for part time employees)</li><li>Access to Blue Light Card</li><li>25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays </li><li>Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter </li><li>Death in Service Payment (2x annual salary) </li><li>Critical Illness Insurance (subject to qualifying criteria)</li></ul>Diversity at Forward Trust Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. The closing date for this role is 6th February 2025. Please note we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Person specification Recovery Housing Specialist JD - Southend ESSEX

Recovery Housing Support Worker

Annual salary: up to £28,917.00 Resident Liaison Officer Thurrock Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday We are thrilled to announce that Mears has been awarded a prestigious Net Zero Retrofit project delivering SHDF 2.2 works on behalf of our client Thurrock Council! This significant achievement underscores our unwavering commitment to excellence in delivering top-tier facilities maintenance and social housing services. The Thurrock SHDF 2.2 project is a cornerstone initiative aimed at enhancing the quality and sustainability of social housing in the Thurrock area. The project focuses on improving housing standards and implementing energy saving solutions for the community. Our dedicated team will be at the forefront, driving energy efficiency and improving living standards for residents About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>To apply, follow the link below or to discuss your application further please contact Laura Crosby on <a href="mailto:laura.crosby@mearsgroup.co.uk" target="_blank">laura.crosby@mearsgroup.co.uk</a> All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before commencement of employment.

Resident Liaison Officer

You We are currently recruiting for a dedicated and enthusiastic Intensive Housing Management (IMO) officer to join our Housing team in Dartford and support our 18+ residents. You will have a qualification in youth work, housing or within a similar area. You will have experience working with young people to develop their independence and a clear communicator with excellent interpersonal skills. The YMCATG provides support and guidance to help young people gain the skills and confidence to live independently. You will play a vital role in the lives of our residents, supporting them to map out what they want their future to look like and then coaching them to achieve it. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Permanent</li><li>Working Pattern: Full Time, 37.5 hours per week Monday-Sunday</li><li>The Job Description and Person Specification can be found here: IHM Officer JD Feb 24.pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

12 Jobs in Chelmsford, UK