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<h2>Our Vacancy</h2>Please note that we have 2 positions available.Your typical day could start with reviewing updates to asset lifecycle procedures and preparing for a cross-departmental meeting to align operational practices, before working with colleagues to ensure compliance with the Investment Operating Framework.&nbsp;Later, you might be coaching your team member on a new process rollout or reviewing data to support procedural improvements across Peabody’s asset portfolio.As a&nbsp;Senior Manager (Asset Lifecycle Procedures), you’ll be a key link between operational delivery and policy and procedure development.&nbsp;You’ll help shape how Peabody manages its assets, from development through to end-of-life by ensuring our procedures are robust, compliant, and aligned with regulatory expectations.&nbsp;You’ll work closely with senior stakeholders across the Investment Directorate, leading on the implementation of the Golden Thread and overseeing the development and integration of procedures across teams.You’re a strategic thinker with a strong operational background and a passion for improving systems and processes.&nbsp;You’ll be confident working with complex data, managing risks, and presenting information clearly to a range of audiences.&nbsp;You’ll be based in the office for a minimum of 2 days per week, with flexibility to work remotely depending on business needs.Your role covers all aspects of asset lifecycle procedure management, from mapping and aligning frameworks to managing compliance and supporting continuous improvement. If you’re driven by quality, collaboration, and innovation, we’d love to hear from you.To be successful in this role, you’re:<ul><li>experienced in leading teams and coaching others to deliver results</li><li>confident working with financial and operational data to inform decisions</li><li>skilled at managing risk and navigating complex regulatory environments</li><li>able to communicate clearly both in writing and person and influence across departments</li><li>knowledgeable about housing, asset management, and financial systems</li></ul>Are you ready to apply?&nbsp;If you have any questions about this role, please email Talent Specialist Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>We may close this advert before the advertised closing date, depending on the number of applications received.Interviews will be taking place Monday 15th September&nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Peabody

Senior Manager - Asset Lifecycle Procedure

Head of Care &amp; Housing Operations Location: Home Based with travel across regions Salary: Circa £80,000 per annum + Benefits Contract: Full-time, Permanent Abbeyfield Living Society is a charity which is proud to provide exceptional homes and services that enable older people to thrive in later life. We are now seeking an outstanding Head of Care &amp; Housing Operations to join our Senior Leadership Team and play a pivotal role in shaping the future of our housing and care services. About the Role Reporting to the Director of Customer Operations, you will lead high-performing housing and care operations across Abbeyfield. You will be responsible for delivering excellence in customer experience, quality, compliance, and financial performance. This is a key leadership position, driving operational excellence and innovation to strengthen our customer proposition and play a central role in delivering the business plan and future strategy in line with our mission and values. Key Responsibilities <ul><li>Lead multi-site housing and care operations, ensuring consistently high standards of service and customer satisfaction.</li><li>Deliver strong financial performance, maintaining budgetary control, maximising occupancy levels, and securing sustainable revenue streams.</li><li>Champion governance, quality, and regulatory compliance across all services.</li><li>Provide inspirational leadership to Regional Operations Managers, driving engagement, retention, and performance.</li><li>Strengthen Abbeyfield's reputation through effective stakeholder and community engagement.</li><li>Embed a culture of continuous improvement and innovation, aligned to Abbeyfield's growth strategy.</li></ul>About You We are looking for an ambitious, values-driven leader with: <ul><li>A proven track record of senior leadership in multi-site, regulated operations, in housing or care sector for older people.</li><li>Strong financial acumen with experience managing large operating budgets and achieving challenging targets.</li><li>Excellent people leadership skills, with the ability to coach, inspire, and manage geographically dispersed teams.</li><li>Deep understanding of quality and compliance frameworks within housing and care.</li><li>The ability to build strong relationships with regulators, commissioners, and local communities.</li><li>A willingness to take undertake a relevant Housing Management Qualification as this becomes a regulatory requirement.</li><li>A Management qualification (ILM Level 5/7 or equivalent)</li><li>Experience of working in a Not for Profit/Charity ideally in the Housing or Care sector</li></ul>Why Join Us? For almost 70 years, Abbeyfield Living Society has been a leading provider of housing and care for older people across England. We're dedicated to exceptional care, and we know it starts with an exceptional team. Are you someone who thrives on making a difference? Join us and build a rewarding career where your skills and compassion truly matter. How to Apply If you are passionate about delivering outstanding housing and care services and have the leadership skills to drive performance and innovation, we would love to hear from you. INDS

Head of Care & Housing Operations

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview - What is it? This role will play a key part in our transformational journey, holding direct responsibility and accountability for operational performance and quality within the Housing &amp; Support (H&amp;S) department with a regional and national reach- including financial viability, safeguarding and stakeholder relationships. With ambitious growth targets embedded in our strategy this role will be integral to executing The Housing Network's (THN) Homelessness Strategy, at pace alongside strong sector knowledge. Working with Senior colleagues to leverage and build strong stakeholder relationships - to maintain provider of choice status. A key element of our strategic growth plan is the introduction of a Supported Exempt Rent based service. This role will lead the mobilisation, scaling up and continuous improvement of these new services which employ a trauma informed approach and a psychologically informed environment - in support of our defined homelessness prevention pathway. This is a fast moving, growing department looking for equally enthusiastic people to join us, who are self-motivated to improve outcomes for people experiencing homelessness and multiple disadvantage. Main Duties - What needs to be done? <ul><li>Lead responsibility for all aspects of the operational effectiveness and continuous improvement of our Housing &amp; Support (H&amp;S) department.</li><li>Lead responsibility for revenue and expenditure to ensure that the services operate within the financial envelope, ensuring payment of Housing and Council Tax Benefit across all units. </li><li>Lead responsibility for the mobilisation, scaling up and continuous improvement of our new Supported Exempt Rent service. </li><li>Lead responsibility for networking and developing local relationships with employers and the charitable sector to secure recreational/economic activities for residents</li><li>Lead responsibility for the development and management of a compliant Safeguarding Framework and process.</li><li>Manage and coach remote teams within a defined region to enhance cohesive working and embed a behavioural framework underpinned by THN's values. A frequent presence is required in the initial service mobilisation period, involving travel to locations such as Bristol and Liverpool.</li><li>Working alongside the Director of Housing and Support and Chief Operating Officer (COO) to maintain highly trusting and effective (Provider of Choice) commissioner relationships.</li><li>Support the Director of Housing and Support and the COO to further develop and improve the new Homelessness Prevention Pathway model.</li><li>Support the management and delivery of Housing &amp; Support (H&amp;S) departmental budgets and strategic objectives.</li><li>Lead on the accurate and effective management of relevant service budgets and performance to ensure optimum performance against organisational objectives.</li><li>Working collaboratively and innovatively with the Director of Housing and Support and COO to ensure successful delivery of the Strategy and meeting key targets</li><li>Working with the Director of Housing and Support COO and Director of People to embed a Sector Specific Language and trauma informed approach which aligns with MEAM.</li><li>Lead responsibility for the development and management of an adequate and appropriate Resident Feedback and Complaint Framework and process.</li><li>Lead responsibility for the further development and mobilisation of our Lived Experience Voice activities and focus.</li><li>Lead responsibility for the management, oversight, improvement and data compliance of Support Planning and Risk Management.</li><li>Lead responsibility for operational management, delivery and reporting against contractual obligations.</li><li>Contribute to the development of A Social Impact Measurement framework and data collation process.</li><li>Supporting the Director of Housing and Support alongside the COO and marketing function to ensure a maximised approach to communicating and highlighting our social impact. </li><li>Identify opportunities for the Executive Team to further engage with the sector to maximise growth.</li><li>Lead on the development and management of a high-performance Housing &amp; Support department team which consistently exceeds expectations.</li><li>Working alongside the Director of Housing and Support to act as subject matter experts for the sector, using that knowledge to identify opportunities and risks for the organisation.</li></ul>Scope and Accountability - Which bits are involved? <ul><li>Financial - Departmental Budget (Framework / Total Value in Development).</li><li>People - Direct Reports @ 4-5 / Overall Division @ circa 300</li><li>Legislation and compliance - Awareness of Regulator of Social Housing (RSL) Standards / Health &amp; Safety / Building Safety Act / Fire Safety Act / Housing Ombudsman/ Homelessness Act 1996 (as amended) Homeless Reduction Act 2017/Care Act/ Safeguarding</li><li>Risk - Departmental Risk Register (and mitigation) / Safeguarding / Complaints.</li><li>Governance - Internal Policies (e.g. Financial Regulations and Safeguarding) / GDPR and Data Protection.</li><li>Assets - Departmental Elements of Accommodation Portfolio.</li></ul>Relationships - Who will I be working / engaging with? <ul><li>Internal Stakeholders - Managing Directors / Senior Leadership Team / Direct Reports (and team members) / Internal Project Groups (e.g. Lived Experience Groups) / Staff Teams from across the Organisation (as required).</li><li>External Stakeholders - County and District local Authority Commissioners / Delivery Partners (e.g. YMCA Federation) / Advisors (e.g. Lawyers) / Auditors / / Emergency and Statutory Services / Various Clients and Customers</li></ul>Competencies - Who with and your skill level? <ul><li>Proven experience of working as a manager in a supported housing sector, preferably with people experiencing homelessness and multiple disadvantage</li><li>In depth knowledge and awareness of related housing regulations/ law and good practice</li><li>A broad knowledge of Housing and Council Tax Benefit</li><li>Working knowledge of Adults and Children's Safeguarding practices and reporting procedures, and contributing to Statutory Professionals meetings</li><li>Understand risk and performance management frameworks.</li><li>Experience of delivering face to face customer service with the ability to have honest conversations with customers and manage difficult conversations.</li><li>Ability to travel</li><li>Experience of developing partnership working with support agencies, local authorities and community groups.</li><li>Good knowledge of performance monitoring, people management and producing related reports to evidence housing, health and wellbeing outcomes</li><li>Experience of using ICT systems - housing management, CRM systems and Microsoft office software.</li><li>Commitment to delivering excellent customer services.</li><li>Understanding or experience of delivering Strengths based and Trauma Informed services.</li><li>Proven skill and ability to appropriately manage large complex functions in high pressure environments.</li><li>High levels of personal drive and ambition to deliver (and exceed) against strategic objectives.</li><li>Excellent communication skills and ability to work under pressure to foster and develop a collaborative and shared ownership culture.</li><li>Solution focused approach to delivering results, managing and mitigating risks and managing / resolving challenges.</li><li>Professional values and approach that support integrity, transparency, empathy and inclusion alongside the MEAM principles <a href="https://meam.org.uk/" target="_blank">https://meam.org.uk/</a></li></ul>General and Additional <ul><li>The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.</li><li>The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.</li><li>The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.</li><li>The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.</li><li>Extensive travel across the UK will be required from time to time to support the delivery of role requirements.</li><li>An Enhanced Disclosure is required for this position.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

Head of Supported Housing

Job Description Overview The London Borough of Harrow is seeking a Principal Private Sector Housing Officer to carry out enforcement functions, including enabling the Council to meet its statutory obligations of environmental protection through inspection, enforcement, education, and advice, operating in a customer-facing front-line environment representing Harrow Council in often challenging circumstances, performing enforcement functions between 25% to 40% from an office base and between 60% to 75% from site-based visits to premises in Harrow Council while carrying appropriate equipment, working as part of an enforcement team in accordance with statutory requirements and in compliance with relevant Council policies and procedures, and representing the Council as a duly authorised Officer to educate and work in partnership with relevant internal and external organisations to enhance the safety and wellbeing of the public. About You The successful candidate will have: <ul><li>Environmental Health Degree or relevant level 6 qualification or direct evidence of relevant and substantial experience in two or more disciplines and managing a complex caseload.</li><li>2 or more advanced level qualifications and maths and English at GCSE.</li><li>Have an excellent knowledge of the range of legislation enforced by the Environmental Protection Team as well as a excellent knowledge of the range of legislation enforced by the wider Public Protection Team. Be able to undertake those functions if required to move teams or assist other teams.</li><li>Full current driving licence</li><li>Ability to work efficiently and effectively in a demanding and pressurised environment independently and as a team.</li><li>High standard of written and verbal presentation and communication skills</li><li>Competent in the use of standard computer systems</li><li>Inclusive team worker who can foster partnerships work Collaboratory across teams to achieve desired outcomes.</li><li>Ability to work outside normal working hours as may be necessary including response to emergency situation.</li></ul>Related Documents For more information, please refer to the Role Profile/Selection Criteria About us Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. Other information Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits Important Note To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="http://www.cifas.org.uk/fpn" target="_blank">www.cifas.org.uk/fpn</a> Salary range <ul><li>£46,563 - £50,691 per year</li></ul>

Principal Private Sector Housing Officer

Job Description Overview The London Borough of Harrow is seeking a Private Sector Housing Officer to carry out enforcement functions, including enabling the Council to meet its statutory obligations of private sector housing through inspection, enforcement, education, and advice, operating in a customer-facing front-line environment representing Harrow Council in often challenging circumstances, performing enforcement functions between 25% to 40% from an office base and between 60% to 75% from site-based visits to premises in Harrow Council while carrying appropriate equipment, working as part of an enforcement team in accordance with statutory requirements and in compliance with relevant Council policies and procedures, and representing the Council as a duly authorised Officer to educate and work in partnership with relevant internal and external organisations to enhance the safety and wellbeing of the public. About You The successful candidate will have: <ul><li>Have a good knowledge of the range of legislation enforced by the Private Sector Housing Team.</li><li>Full current driving licence</li><li>Ability to work efficiently and effectively in a demanding and pressurised environment independently and as a team.</li><li>High standard of written and verbal presentation and communication skills</li><li>Competent in the use of standard computer systems</li><li>Aptitude for the technical and legal aspects of the discipline</li><li>Inclusive team worker who can foster partnerships work Collaboratory across teams to achieve desired outcomes.</li><li>Ability to work outside normal working hours as may be necessary including response to emergency situation.</li></ul>Related Documents For more information, please refer to the Role Profile/Selection Criteria About us Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. Other information Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits Important Note To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="http://www.cifas.org.uk/fpn" target="_blank">www.cifas.org.uk/fpn</a> Salary range <ul><li>£36,825 - £41,712 per year</li></ul>

Private Sector Housing Officer

<ul><li>Neighbourhood_Housing_Lead_-_Role_Profile</li></ul>Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Neighbourhood Housing Lead - East London - September 2025 Title: Neighbourhood Housing Lead - Waltham Forest and Tower Hamlets Contract Type: x1 Permanent - Full Time - 35 hours x1 FTC - Full Time - 35 Hours til June 2026 Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Patch Location:Perm post Waltham Forest FTC post Tower Hamlets Persona: Agile - 1 -2 days office attendance required. Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 15th September 2025 - 23:00 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our North West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead

The Vacancy Join Our Team as a Resident Liaison Officer! Location: Croydon (Responsive Maintenance Division) We're excited to offer an opportunity for a Resident Liaison Officer (RLO) to join our Wates team, supporting one of our social housing contracts. Based out of our Croydon office, you'll be the friendly face and key point of contact for our residents, ensuring a smooth and supportive experience throughout our maintenance programmes. Key Responsibilities: <ul> <li> Set up and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li> Attend regular meetings with client representatives and residents to maintain top-tier customer service.</li> <li> Ensure a consistent and caring approach to customer interactions.</li> <li> Act as the escalation point for tenant complaints and manage the resolution process.</li> <li> Keep the on-site database updated to reflect ongoing works.</li></ul> Requirements: <ul> <li>Full UK driving licence and access to a vehicle.</li> <li>Proven experience as an RLO, ideally within planned maintenance programmes.</li> <li>Strong knowledge of internal and external works.</li> <li>Excellent communication, customer service, and IT skills.</li> <li>Willingness to undergo a Basic DBS check at offer stage.</li></ul>We welcome applicants from all backgrounds and assess any disclosed convictions individually. We're committed to fair hiring practices and creating an inclusive workplace. Ready to make a difference in residents' lives? Apply now and be part of a team that values care, communication, and community. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

<ul><li>Role_Profile_-_Property_Manager_LLR</li></ul>Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Property Manager LLR - August 2025 Title: Property Manager - LLR (London Living Rent) Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus ECU* allowance if policy requirements are met Reporting Office: London, Stratford Persona: Agile 1-2 days office attendance required Working Pattern: Monday to Friday - 09:00 - 17:00 (occasionally hours may differ) Closing Date: 12th September 23:00 Interview Dates: Via Ms Teams on a date to be confirmed. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Property Manager LLR.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join L&amp;Q's Growing London Living Rent Team - Be Part of the Journey to Home Ownership L&amp;Q's London Living Rent portfolio has seen exceptional growth and is set to become one of the largest in the capital-helping thousands of residents take their first step toward home ownership. Our homes cater to a wide range of aspirations, incomes, and life stages, and we're proud to be making a real difference. We're now looking for an experienced Property Manager to join our passionate and high-performing team. If you're driven by customer impact, thrive in a fast-paced environment, and want to be part of something meaningful, we'd love to hear from you. What You'll Be Doing As a Property Manager in our LLR team, you'll play a key role in delivering a seamless resident experience while ensuring our portfolio performs at its best. Your responsibilities will include: <ul><li>Maximising rental income and minimising void periods across your portfolio.</li><li> Supporting property acquisitions and onboarding new homes into the LLR scheme.</li><li>Ensuring compliance with all relevant legislation and internal standards.</li><li>Delivering exceptional customer service to a diverse resident base.</li><li>Managing tenancies and assets to ensure long-term sustainability.</li><li>Conducting routine checks to identify fraud, subletting, and tenancy breaches.</li></ul>What You'll Bring We're looking for individuals who are proactive, solutions-focused, and passionate about housing. You'll need: <ul><li>Proven experience in property management and lettings, ideally within the private rented sector.</li><li>A strong understanding of London Living Rent and its role in the housing market.</li><li>Excellent communication and customer service skills.</li><li>A track record of meeting targets and deadlines in a commercial environment.</li><li>Confidence in using Microsoft Office, Teams, and CRM systems (especially Microsoft D365).</li><li>Experience in tenancy renewals, complaint resolution, and legal tenancy processes.</li><li>Knowledge of Assured Shorthold Tenancies, legal notices, and arrears management.</li></ul> If this sounds like you, we would love for you to apply! Why Join Us? <ul><li>Be part of a mission-driven organisation helping Londoners into home ownership.</li><li>Work in a collaborative and supportive team that values innovation and impact.</li><li>Enjoy a role where no two days are the same, and your work truly matters.</li></ul>Note: This role will be office-based more than the standard 1-2 days per week until training is completed. Ready to Make a Difference? If you're ready to bring your energy, expertise, and passion to L&amp;Q's London Living Rent team, apply now and help shape the future of affordable housing in London. ** This role is entitled to a monthly essential car user (ECU) allowance. For the allowance to be paid, you will need a full driving licence and have access to a vehicle that is insured for Business Use. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Property Manager

ABOUT MINTAGO: Financial freedom starts here. Mintago is an innovative financial wellbeing platform that helps both employers and their employees with their financial health. We are on a mission to improve how people manage their financial world. As a socially conscious technology business, we want to make a positive impact on society. We believe in changing people's financial futures through the workplace. If you're the type of person who sees a boring B2B LinkedIn post and thinks "I could make this 10x more engaging," loves building genuine connections at scale, and gets genuinely excited about turning financial complexities into content people actually want to engage with - this role is for you! We're looking for a community storyteller who doesn't just post content - you spark conversations. Someone who can break the B2B mould while staying true to our mission of financial empowerment. ROLE DEFINITION You'll be the voice and bridge between Mintago and our audience - cultivating genuine relationships across platforms while turning insights into actionable feedback for our product and marketing teams. You'll be our chief conversation starter, community whisperer, and the person who makes sure Mintago never sounds like every other fintech company. Think of yourself as part creative director, part community therapist, and part trend forecaster. This is a creative, hands-on role where you'll build brand presence, foster engagement, and help our founders establish thought leadership in the financial wellbeing space.This role is of a storyteller. The ideal candidate is insanely creative, tech-savvy and has impeccable communication skills. What excites you: <ul> <li>Turning a financial topic into a LinkedIn post that feels relevant for our audience has lots of genuine comments</li> <li>Spotting the exact moment a trend peaks and riding the wave perfectly</li> <li>Building authentic relationships with our audience who become genuine brand advocates</li> <li>Creating content that makes people stop scrolling and share with colleagues</li> <li>Turning customer pain points into conversations that actually help people</li> </ul>KEY RESPONSIBILITIES 1. Creative Community Building <ul> <li>Develop and execute community strategies across LinkedIn, Meta, and review platforms</li> <li>Foster genuine two-way conversations, becoming the first to know what resonates with our audience</li> <li>Transform review platforms into showcases of genuine customer love stories</li> <li>Identify and nurture brand advocates, creators, and ambassadors</li> <li>Monitor community discussions and turn insights into actionable feedback for internal teams</li> </ul>2. Content That Breaks Rules (The Right Ones) <ul> <li>Create thumb-stopping content that makes complex financial concepts feel simple and actionable</li> <li>Develop our brand voice that's smart, helpful, and refreshingly human</li> <li>Support founder personal branding with content that showcases genuine expertise (not corporate fluff)</li> <li>Stay ahead of digital culture while knowing exactly when we should participate vs. when to sit it out</li> <li>Keep up with internet culture, tech trends, and know when to lean in or stay authentic</li> <li>Spot opportunities for creative campaigns that other B2B brands wouldn't dare try</li> </ul>3. Community Experiences &amp; Events <ul> <li>Execute online and offline experiences (AMAs, challenges, virtual hangouts, meetups)</li> <li>Organise virtual events and webinars that provide genuine value to our community</li> <li>Manage review platforms (G2, Trustpilot, Capterra) and encourage positive advocacy</li> </ul>4. Analytics &amp; Strategy <ul> <li>Track engagement metrics and community sentiment to identify growth opportunities</li> <li>Conduct market research and competitive analysis for strategic insights</li> <li>Report on community feedback to inform product development and marketing strategies</li> </ul>WHAT WE'RE LOOKING FOR Essential: <ul> <li>2+ years in community management or social media, preferably B2B SaaS</li> <li>Deep understanding of LinkedIn and Meta platform dynamics</li> <li>Excellent written communication with a tone that's human, witty, and authentic</li> <li>Creative strategic thinking with ability to develop innovative engagement initiatives</li> <li>Comfortable in fast-paced startup environment wearing multiple hats</li> <li>Experience organising online events such as webinars. </li> <li>Familiarity with graphic design/video editing tools</li> <li>Ability to learn about and communicate financial wellness solutions and understand their implications.</li> </ul>The X-Factor: <ul> <li>Knowledge of SEO and content marketing</li> <li>Natural ability to make complex concepts accessible and engaging</li> <li>Genuine curiosity about what makes online communities tick</li> <li>Experience turning community insights into business value</li> <li>Understanding of internet culture with impeccable judgement on when to participate</li> <li>Passion for helping people improve their financial wellbeing</li> </ul>Benefits Benefits <ul> <li>Your choice of work kit (ThinkPad or MacBook Pro).</li> <li>Hybrid work (2 days in office)</li> <li>Budget for equipment to set up your home office.</li> <li>A flexible company discretionary unlimited leave policy + your birthday off.</li> <li>Flexible company hours so you can fit your life commitments - no company fixed hours as we trust you to manage your time and focus on outcomes delivered.</li> <li>A £300 yearly budget for your own learning and development.</li> <li>Mintago matches your pension contributions up to 4%</li> <li>Private medical insurance (provided by Vitality)</li> <li>Life insurance (provided by MetLife)</li> <li>Cash plan (provided by Medicash)</li> <li>Access to retail &amp; travel discounts</li> <li>Access to salary sacrifice benefits across cycle to work, mobile, gym, tech, groceries and EV</li> </ul>

Community Manager

Job Description Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial Guinness Property team. Working closely with procurement you will drive commercial strategy and ensure effective cost control and cash flow management across the region. You will ensure that commercial pricing structures are well balanced against quality, cost and efficiency. We operate a hybrid working model which requires employees to work in the office for three days per week with the remaining 2 being from home. Key Responsibilities: <ul> <li>Risk management: Identify and manage commercial risks / opportunities and ensure robust commercial reporting.</li> <li>Sourcing and supplier selection: Identifying and choosing the right suppliers based on quality, reliability, cost, and other factors.</li> <li>Contract negotiation: Ensuring that we are getting the best value across our contracts. </li> <li>Cost saving: Ensure that the commercial pricing structures we have in place with regional subcontractors are effective, efficient and provide value for money.</li> <li>Supplier engagement: Building and maintaining strong relationships with suppliers for better pricing, service, and long-term reliability.</li> <li>Data analysis: Analysing market trends to identify cost-saving opportunities and potential suppliers.</li></ul>Role Criteria: Essential: <ul> <li>Proven ability to produce accurate costs submissions, valuations and provide margin analysis on works.</li> <li>Experience in managing contracts that deliver works in a responsive environment.</li> <li>Good attention to detail and the ability to prioritise and manage a varied workload to meet agreed timescales.</li> <li>Understanding of construction industry processes, frameworks and ways of working.</li> <li>A full driving licence is required for this role. </li></ul>Desirable: <ul> <li>Experience in the social housing sector.</li></ul>If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. INDTGP TJTGP REEDTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents' homes are safe and maintained to a high standard. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Commercial Manager (Social Housing)

Job Description Neighbourhood Housing Manager PO5: Starting salary £54,360 pa rising in annual increments to £57,495 per annum incl LW Hybrid working About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. About the Role: You will have responsibility for the management of Neighbourhood Housing Services and be responsible for carrying out management functions in a number of key areas. Your team will be providing a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints, disputes and estate management. The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council's neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required. As part of this process, you will provide guidance, support and leadership to the Seniors and their staff and also develop and maintain effective partnership working across the service both internal and external. You will also be expected to lead on the development and delivery of service improvements within the area. This will be an excellent opportunity to further your career in housing management. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Contact Information: For an informal discussion about the role, please contact Anna Tran at <a href="mailto:Atran@lambeth.gov.uk" target="_blank">Atran@lambeth.gov.uk</a> How to Apply: If you're interested in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Sunday 21st September 2025. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul><li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li><li>Generous annual leave entitlement starting from 27 days, increasing to up to 34 days depending on length of service.</li><li>Membership in the Local Government Pension Scheme.</li><li>Hybrid Working.</li><li>Employee Assistance Programme.</li><li>Occupational Sick Pay based on length of service.</li><li>Discounts at local restaurants.</li><li>Discount at our Active Lambeth Gyms.</li><li>Learning and Development opportunities, including Apprenticeships.</li><li>Cycle to Work Scheme.</li><li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li><li>Trade Union Membership.</li></ul>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

Neighbourhood Housing Manager (Clapham)

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). About the Role As a Community Manager, you'll be responsible for creating, improving and maintaining content to achieve our business goals. Our ideal candidate is an experienced professional with demonstrable creative writing skills, high knowledge in social media, customer engagement, brand consistency and a positive customer experience. As a Community Manager, you should perform well under deadlines and be detail-oriented. If you are also an expert in content optimization and brand consistency, we would like to meet you. Responsibilities: <ul><li>Post content on different social media platforms.</li><li>Community management.</li><li>Create and supervise engaging social media content.</li><li>Edit, proofread and improve writers' posts.</li><li>Translate copy into local language and draft engaging copy from scratch.</li><li>Optimise the social media content style.</li><li>Respond to users in a timely manner.</li><li>Coordinate with the Project Managers, Content Managers, and Designers.</li><li>Collaborate with content managers to develop local content ideas and with the data team to identify insights and learnings.</li><li>Identify local trends that could be content opportunities for the brand.</li><li>Provide community feedback to the management and stakeholders.</li></ul>About You The essentials: <ul><li>Proven work experience as a Community Manager or similar role.</li><li>Work experience in copywriting.</li><li>High level of English.</li><li>Ability to identify and track relevant community KPIs.</li><li>Excellent writing and content skills.</li><li>Hands-on experience with social media management.</li><li>Attention to detail, critical-thinker and problem-solver.</li><li>Good organization and time-management skills.</li><li>Ability to multitask.</li><li>Team player with strong written and verbal communication and presentation skills.</li></ul>#LI-CM1 About Monks Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI-managed by the industry's best and most diverse digital talent-to help the world's trailblazing companies outmaneuver and outpace their competition. Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek's Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger's Programmatic Power Players list every year (2020-24). In addition to being named Adweek's first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek's Top 100 Global Most Loved Workplaces 2023. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with-the world around us.

Grade 6- £38,058- £41,442pa 1 Year Fixed Term Contract/Secondment Opportunity The Resident Services Team are responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. Are you passionate about creating safe and harmonious communities? Do you have a knack for resolving conflicts and dealing with anti-social behaviour (ASB)? We are seeking a dedicated and proactive ASB Housing Officer to join our team. As an ASB Housing Officer, you will play a crucial role in ensuring the well-being of our residents by managing and resolving ASB cases. Your expertise in conflict resolution and community engagement will be instrumental in fostering a peaceful living environment. Responsibilities: - Investigate and manage ASB complaints in line with our policies and procedures. - Liaise with residents, local authorities, and external agencies to resolve ASB issues. - Conduct regular estate inspections to identify and address potential ASB hotspots. - Maintain accurate records of ASB cases and actions taken. - Provide support and guidance to residents affected by ASB. Qualifications and Skills: - Previous experience in ASB or housing management is essential. - Strong conflict resolution and problem-solving skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. - Knowledge of relevant legislation and best practices in ASB management. - Knowledge of the Policing and Crime Act 2017. - Knowledge of the Anti-social Behaviour, Crime and Policing Act 2014. - Proficiency in using housing management software Open Housing and Microsoft Office. If you are enthusiastic about promoting community well-being and have the skills and experience required for this role, we would love to hear from you. This position is a front line role and is not remote working. You will therefore be required to be in the office or on site daily. Join us in making a difference and ensuring a better quality of life for our residents! You must have a full UK driving license and have a vehicle to use for work. You must be able to evidence the following in your application: <ul><li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li> </ul>Candidates who have previously applied for this position should not submit a new application Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> or <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> The closing date for the receipt of applications is 26/9/2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

Housing Officer (ASB)

Grade 6- £38058- £41442pa The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding. The post holder will act as the principle point of contact for a local area, estate or patch or group of residents so that the environment and condition that residents experience is well maintained to a high quality. We are a highly motivated and high achieving team and we are looking for 2 additional Housing Officers with Tenancy Management experience to complete our busy team. The work is both challenging and rewarding you will charged with maintaining an excellent and seamless service by working with partners and other internal and external services. The post holder will report to the Senior Housing Officer providing services to our customers through the following key objectives: • To establish and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of our services whilst meeting individual and team key performance indicators and targets. • To engage with appropriate internal and external agencies in agreeing and implementing support / action plans in providing a tenancy support service to new and existing tenants to sustain tenancies and reduce homelessness in particular; Neighbourhood Sustainment, Income Management, Adult Social Care and Children's Services and Mental Health to deliver a seamless service. Work and build strong partnership links with other agencies to include determining risk, providing support to include mental health cases, domestic violence, drug and alcohol misuse, disability to include attendance at multi-agency meetings. • Actively work alongside other Internal Departments to undertake casework regarding breaches of tenancy conditions including ASB, harassment, domestic violence, hate crime and nuisance to include attendance in Court. To work with key internal and external partners and stakeholders, demonstrating influencing and problem solving qualities in the delivery of excellent tenant and leasehold management services and the sustainability of tenancies and neighbourhoods. • To work collaboratively with the Income Team to tackle arrears and to support vulnerable residents. You will work within the Resident Services Team and have experience of working in social housing, tenancy management or similar public sector role, dealing with complex casework face to face and in writing, experience of developing relationships with wide range of local stakeholders and partners, providing good tenancy, housing and leasehold advice, best practice and compliance is desirable. <ul><li> With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills. You will also be a skilled and effective negotiator and problem solver.</li> <li> You will have excellent IT skills, in particular Microsoft Excel.</li> <li> To meet the requirements of this key role, you must be customer focused, able to work on defined operational projects, interpret complex housing related legislation and guidance and be able to meet tight deadlines.</li> <li> The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.</li> <li>You must have a full UK driving license and a vehicle to use for work.</li> </ul>You must be able to evidence the following in your application: <ul><li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li> </ul>Previous Applicants need not apply Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> or <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> The closing date for the receipt of applications is 26th September 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

Housing Officer

Title: Neighbourhood Housing Lead - Waltham Forest and Tower Hamlets Contract Type: x1 Permanent - Full Time - 35 hours x1 FTC - Full Time - 35 Hours til June 2026 Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Patch Location:Perm post Waltham Forest FTC post Tower Hamlets Persona: Agile - 1 -2 days office attendance required. Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 15 th September 2025 - 23:00 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our North West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

Neighbourhood Housing Lead - East London - September 2025

Grade 6- £38058- £41442pa The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding. The post holder will act as the principle point of contact for a local area, estate or patch or group of residents so that the environment and condition that residents experience is well maintained to a high quality. We are a highly motivated and high achieving team and we are looking for 2 additional Housing Officers with Tenancy Management experience to complete our busy team. The work is both challenging and rewarding you will charged with maintaining an excellent and seamless service by working with partners and other internal and external services. The post holder will report to the Senior Housing Officer providing services to our customers through the following key objectives: • To establish and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of our services whilst meeting individual and team key performance indicators and targets. • To engage with appropriate internal and external agencies in agreeing and implementing support / action plans in providing a tenancy support service to new and existing tenants to sustain tenancies and reduce homelessness in particular; Neighbourhood Sustainment, Income Management, Adult Social Care and Children's Services and Mental Health to deliver a seamless service. Work and build strong partnership links with other agencies to include determining risk, providing support to include mental health cases, domestic violence, drug and alcohol misuse, disability to include attendance at multi-agency meetings. • Actively work alongside other Internal Departments to undertake casework regarding breaches of tenancy conditions including ASB, harassment, domestic violence, hate crime and nuisance to include attendance in Court. To work with key internal and external partners and stakeholders, demonstrating influencing and problem solving qualities in the delivery of excellent tenant and leasehold management services and the sustainability of tenancies and neighbourhoods. • To work collaboratively with the Income Team to tackle arrears and to support vulnerable residents. You will work within the Resident Services Team and have experience of working in social housing, tenancy management or similar public sector role, dealing with complex casework face to face and in writing, experience of developing relationships with wide range of local stakeholders and partners, providing good tenancy, housing and leasehold advice, best practice and compliance is desirable. <ul><li> With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills. You will also be a skilled and effective negotiator and problem solver.</li> <li> You will have excellent IT skills, in particular Microsoft Excel.</li> <li> To meet the requirements of this key role, you must be customer focused, able to work on defined operational projects, interpret complex housing related legislation and guidance and be able to meet tight deadlines.</li> <li> The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.</li> <li>You must have a full UK driving license and a vehicle to use for work.</li> </ul>You must be able to evidence the following in your application: <ul><li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li> </ul>Previous Applicants need not apply Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> or <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> The closing date for the receipt of applications is 26th September 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. Salary range <ul><li>£38,058 - £41,442 per year</li></ul>

Grade 6- £38,058- £41,442pa 1 Year Fixed Term Contract/Secondment Opportunity The Resident Services Team are responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. Are you passionate about creating safe and harmonious communities? Do you have a knack for resolving conflicts and dealing with anti-social behaviour (ASB)? We are seeking a dedicated and proactive ASB Housing Officer to join our team. As an ASB Housing Officer, you will play a crucial role in ensuring the well-being of our residents by managing and resolving ASB cases. Your expertise in conflict resolution and community engagement will be instrumental in fostering a peaceful living environment. Responsibilities: - Investigate and manage ASB complaints in line with our policies and procedures. - Liaise with residents, local authorities, and external agencies to resolve ASB issues. - Conduct regular estate inspections to identify and address potential ASB hotspots. - Maintain accurate records of ASB cases and actions taken. - Provide support and guidance to residents affected by ASB. Qualifications and Skills: - Previous experience in ASB or housing management is essential. - Strong conflict resolution and problem-solving skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. - Knowledge of relevant legislation and best practices in ASB management. - Knowledge of the Policing and Crime Act 2017. - Knowledge of the Anti-social Behaviour, Crime and Policing Act 2014. - Proficiency in using housing management software Open Housing and Microsoft Office. If you are enthusiastic about promoting community well-being and have the skills and experience required for this role, we would love to hear from you. This position is a front line role and is not remote working. You will therefore be required to be in the office or on site daily. Join us in making a difference and ensuring a better quality of life for our residents! You must have a full UK driving license and have a vehicle to use for work. You must be able to evidence the following in your application: <ul><li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li> </ul>Candidates who have previously applied for this position should not submit a new application Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> or <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> The closing date for the receipt of applications is 26/9/2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. Salary range <ul><li>£38,058 - £41,442 per year</li></ul>

Job Description The Procurement &amp; SRM team works hard to deliver great value for money across The Guinness Partnership. The team plays a key role in the efficient and effective delivery of our group strategic objectives. About the role Due to exciting team developments, we are seeking a Procurement &amp; SRM Officer to join the Guinness team. This is a permanent, full-time vacancy which can be based in either our Oldham or central London office. As a Procurement &amp; SRM Officer, you will support the vital work of our team in managing procurement and contract risk and contributing towards the business achieving value for money throughout our portfolio of contracts and suppliers. You will coordinate day-to-day procurement activities for our low to medium priority contracts and support our Procurement &amp; SRM Partners in carrying out procurement and contract management activities for our most significant contracts, in accordance with Procurement Act 2023. You will also work closely with our Senior Procurement &amp; SRM Partners to administer our portfolio of externally accessible frameworks and to monitor our team's progress against our procurement pipeline and contract assurance programme. We appreciate that flexibility is important, so we offer a hybrid working style with three office-based days per week. What we're looking for We know that how we do things is just as important as what we do, so you'll not only be experienced in procurement, but you'll also highly motivated with a willingness to go the extra mile to get the job done. This is a great opportunity for an individual with entry level experience in public sector procurement, that is keen to develop their skills. The role will be part of an established and well-integrated procurement team, with the potential to be involved in a range of interesting projects and to learn and share knowledge with other experienced public sector procurement professionals. You'll also be able to demonstrate: Essential Skills &amp; Experience <ul> <li>Experience of purchasing/procurement</li> <li>Experience of Contract Management</li> <li>Experience of managing a portfolio of projects, working to tight deadlines and for several different customers</li> <li>Good attention to detail</li> <li>Good analytical &amp; negotiation skills</li> <li>Positive attitude with a solution orientated approach</li> <li>Good oral and written communications</li> <li>Excellent knowledge of Microsoft Office.</li></ul>Essential Qualifications <ul> <li>Educated to A Level or equivalent</li> <li>Level 4 CIPS or equivalent.</li></ul>To find out more about the role, please review the role profile. To apply: Please apply with a CV and cover letter detailing how you meet the essential criteria. INDTGP REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Procurement & SRM Officer

Community Manager - Garnier Are you a social-savvy storyteller with a passion for building vibrant communities? Do you thrive on connecting with consumers, sparking engaging conversations, and turning brand interactions into lasting relationships? If you're ready to shape the voice of an iconic beauty brand and immerse yourself in the dynamic world of online engagement, then step into the spotlight as our next Community Manager for Garnier! A DAY IN THE LIFE • Oversee community management fostering positive brand interactions and TOV with support from the E-BA • Be on the pulse with social trends, conversations and cultural moments to proactively engage the community and keep our brand TOV ahead of the curve and relevant • Support the social team by spotting emerging viral content, building proactive conversations and adding value to the comment section of these posts • Flag any relevant tags from top influencers or interesting content to the wider advocacy team • Work collaboratively with the social team to build and execute the online community engagement strategy including building a process on how we engage with our community out of office hours to ensure we are on the pulse and fueling engagement at the right moments • Meet business key performance indicators such as timely comments and 100% response rate on sprinklr • Manage and build our micro and nano L'Oréalista platform effectively to drive brand love and mentions • Foster relationships with micro and nano talent via L'Orealista platform • Manage seeding and event outreach for the L'Orealista community • Develop and utilise data-driven insights to inform community management strategies • Lead on any customer care upskilling, responses or queries with support from product brand managers • Continuously test, learn, and measure results to demonstrate the value of your work and report on KPIS regularly • Own and manage the community budget WHO YOU ARE • A passionate and dynamic Community Manager with a talent for fostering vibrant online communities and shaping brand perception. • Someone who thrives on connecting with consumers, understanding their needs, and building genuine relationships that drive brand love and engagement for Garnier. • Innately proactive, always on the pulse of social trends and cultural moments, ready to jump into conversations and elevate the brand's voice. • Possesses a keen eye for emerging viral content and a strong collaborative spirit, working seamlessly with the social team to craft and execute compelling online engagement strategies. • Data-driven, eager to test, learn, and measure the impact of efforts against key business and brand KPIs. • Adept at cultivating a positive and engaging environment for the community, whether managing nano-influencer relationships, ensuring exceptional customer care, or spotting the next big social trend. • A natural collaborator, working effectively with the Social and Content Lead and cross-functional teams (advocacy, digital, CDMO, marketing) to ensure a cohesive and impactful online presence for Garnier. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone &amp; our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. In the L'Oréal Consumers Products Division, our mission is to democratize the best of beauty, which means bringing beauty to all. And for us, beauty must be sustainable. The Consumer Product Divisions holds the world's #1 beauty brand with L'Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, and NYX Professional Makeup. Beyond our four iconic global brands, we have a unique brand portfolio including others like Essie and Carols Daughter. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.

The role We are seeking a Resident Liaison Officer to join our team on a permanent basis and provide a Resident Liaison service across the Capital Investment Directorate here at Southern Housing! Here at Southern Housing, our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of our services, and we use our size to influence positive change in the areas where we operate. Within this role you'll co-ordinate resident engagement activities in a holistic way with wider teams, areas of works within the capital investment team. You will plan and organise residents support around agreed work packages and you will meet with residents from time-to-time to ensure they receive good quality, good value services and the team are achieving satisfactory resident outcomes. As a Resident Liaison Officer, you will also be the central contact point for our residents and deal with complaints and analyse customer satisfaction and feedback. You will be based at our Croydon office. For this role, you are required to travel to various sites and will need to have a full valid UK driving license and access to vehicle. You will cover a patch around Croydon and the surrounding area. There will also be opportunities for you to work from home, however this will be discussed and agreed with your line manager. What you'll be doing: <ul> <li>To be the primary point of contact for residents having work carried out to their home, estate or communal area attending pre-work surveys as required.</li> <li>To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on investment issues. This may involve supporting other teams or departments.</li> <li>Regularly visit site, open properties, and ensure residents are kept fully informed of what work will be taking place and when through effective communication mediums.</li> <li>Preparation and delivery of pre-works information for residents.</li> <li>To encourage and support involvement and development of residents in new and existing working parties, forums, and focus groups. This is to cover all aspects of capital investment including contract, service/standard development meetings.</li> <li>Assist with health &amp; safety spot checks.</li></ul>What you'll need: <ul> <li>Previous experience of working in a Property/Asset Management function.</li> <li>Experience of facilitation of resident involvement forums and focus groups.</li> <li>Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.</li> <li>Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.</li> <li>Experience of providing a customer-focused, high-quality service.</li> <li>Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.</li></ul>In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples. Closing Date: 14th of September (Sunday) at 23:59 Shortlisting Date: week commencing 15th of September 2025 Interview Date: week commencing 22nd of September 2025 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered. Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

<ul> <li>Employer: Borough of Broxbourne</li> <li>Salary: Salary £41,808.52 pa</li> <li>Location: Cheshunt, Hertfordshire, EN8 9XQ. Bishops College, </li> <li>Contract: Permanent</li> <li> Working pattern:Full Time</li> <li>Hours: 37 hours per week.</li> <li>DBS check: Yes</li> <li>Closing date: 19/09/2025 at 23:55</li> <li>Reference: HAM</li> </ul>Housing Allocations Manager (Ref: HAM) Salary £41,808.52 pa This is your opportunity to join a busy and forward-thinking housing service, providing expert advice to customers to help prevent homelessness. The role is responsible for addressing housing needs in the Borough by managing all aspects of the Council's social housing register. You will be working with partners including housing associations to achieve successful lettings. As the Council does not hold its own housing stock, this role is key in working closely with housing association partners to make sure social rented homes are let in timely manner, in accordance with protocols, to those most in need. You will be responsible for overseeing the team that assesses and reviews applications, therefore you will need experience in applying housing law, policy and eligibility criteria to individual cases through careful assessment of circumstances and in a consistent and transparent way; attention to detail is key. The role is varied, dealing with a diverse client group, so the ability to converse at ease with members of the public is essential. If you are interested in this role, you must be computer literate and have a minimum of five GCSE or equivalent passes at least grade C, which should include English and Maths. Experience of working in the public sector is preferred, in a housing role. Essentially, you will have worked in a busy and varied customer facing environment, dealing with vulnerable or disadvantaged people. You should be able to demonstrate your commitment to working collaboratively as part of the wider housing team helping local people and families and making a difference to their lives. Training on specific policies and safeguarding protocols will be provided. A full driving licence would be advantageous. This role requires a disclosure and barring service check as it is working with children or vulnerable clients. We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, always showing respect and looking at innovation and forward-thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment. We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment. The Council's benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council's local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services. Broxbourne Council is an Equal Opportunities employer. Details and application forms for all job vacancies are listed on the Council's website. Application forms must be submitted online by 19/09/2025 quoting the above reference. Borough Offices, Bishops' College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a> Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a> How to apply Please apply online via the link provided. Please note, we do not accept CV's submitted without a fully completed online application form. Further information on this vacancy <ul> <li>Applying for Employment Guidance </li> <li>Privacy Notice </li> <li>Job Description </li> <li>Person Spec </li> </ul>

Housing Allocations Manager

<ul><li>Applying_for_employment_Broxbourne_for_ATS_Sept__2015</li><li>4._Broxbourne_Job_Applicant_Privacy_Notice</li><li>HAM_-_Housing_Allocations_Manager</li><li>HAM_-_Housing_Allocations_Manager</li></ul>Please apply online via the link provided. Please note, we do not accept CV's submitted without a fully completed online application form. Housing Allocations Manager (Ref: HAM) Salary £41,808.52 pa This is your opportunity to join a busy and forward-thinking housing service, providing expert advice to customers to help prevent homelessness. The role is responsible for addressing housing needs in the Borough by managing all aspects of the Council's social housing register. You will be working with partners including housing associations to achieve successful lettings. As the Council does not hold its own housing stock, this role is key in working closely with housing association partners to make sure social rented homes are let in timely manner, in accordance with protocols, to those most in need. You will be responsible for overseeing the team that assesses and reviews applications, therefore you will need experience in applying housing law, policy and eligibility criteria to individual cases through careful assessment of circumstances and in a consistent and transparent way; attention to detail is key. The role is varied, dealing with a diverse client group, so the ability to converse at ease with members of the public is essential. If you are interested in this role, you must be computer literate and have a minimum of five GCSE or equivalent passes at least grade C, which should include English and Maths. Experience of working in the public sector is preferred, in a housing role. Essentially, you will have worked in a busy and varied customer facing environment, dealing with vulnerable or disadvantaged people. You should be able to demonstrate your commitment to working collaboratively as part of the wider housing team helping local people and families and making a difference to their lives. Training on specific policies and safeguarding protocols will be provided. A full driving licence would be advantageous. This role requires a disclosure and barring service check as it is working with children or vulnerable clients. We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, always showing respect and looking at innovation and forward-thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment. We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment. The Council's benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council's local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services. Broxbourne Council is an Equal Opportunities employer. Details and application forms for all job vacancies are listed on the Council's website. Application forms must be submitted online by 19/09/2025 quoting the above reference. Borough Offices, Bishops' College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a> Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a> Salary range <ul><li>£41,808 per year</li></ul>

Salary: £37,965 to £44,286 per annum Location: Rainham, Orchard Village / London - Corsica Street or Wrights Road Hours: 36 hours per week Contract Type: Permanent We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in local North London regions. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information here Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here Closing Date: Thursday 11th September 2025 at midnight Applicants must be able to travel across regions as required. This is a hybrid role with a base location at one of our mentioned offices above. Candidates will be expected to work from the office at least one day per week. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

Neighbourhood Response Officer

Housing Officer Postcode: SW11 About Us Are you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long-lasting, rewarding career in the social care sector. We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements. Job Description We are seeking a highly skilled and motivated Supported Housing Officer to join our community hub team. The successful candidate will play a crucial role in supporting the organisation's core operations and ensuring the efficient and effective delivery of services. Key Responsibilities: <ul> <li>To provide short-term housing support to an agreed caseload of tenants with support needs.</li> <li>Undertake housing needs assessments of all new referrals and develop an individual programme of support</li> <li>Establish a good network of contacts and good working relationships with colleagues and key strategic authorities or agencies</li> <li>Establish and regularly update an information resource on local support services available to tenants</li> <li>Produce monthly performance reports and contribute to supporting people monitoring requirements as directed by the Housing Manager.</li> <li>Ensure that CORE information is collected and the forms are submitted according to the required timetable.</li> <li>Keep up to date records of performance against nomination or referral agreements and provide monitoring statistics to local authorities as required.</li> <li>Conduct follow up visit's to tenants to ensure that they are fully aware of their responsibilities under the tenancy agreement and that they have all the information they require.</li> </ul>Requirements: <ul> <li>ESSENTIAL - British Sign Language (BSL) as clients are deaf and communication is essential</li> <li>A full (clean) driving licence and access to a car.</li> <li>Understanding of the relevant legislation (including housing acts 1985, 1988 &amp; 1996) and of the tenancy enforcement procedures.</li> <li>Understanding of the best practice In relation to the management of lettings and voids</li> <li>Understanding of the regulatory requirements that relate to lettings, tenancy management and supporting people/support contracts.</li> <li>Good Numeracy &amp; Literacy</li> <li>Willing to obtain CIH Level 2 qualification in Housing</li> </ul>Benefits: At Achieve together, we see this as more than a job, this is the start of your career journey with us. With 75% of our managers promoted from within, this is a fantastic opportunity to develop your career and reach your full potential. Not forgetting, we also offer a wide range of benefits that include: <ul> <li>Competitive salary</li> <li>Wagestream - a financial health app that gives you the ability to receive optional pay advances</li> <li>Opportunities for ongoing education and professional growth</li> <li>Employee welfare and wellbeing initiatives</li> <li>Access to counseling services and mental health programs</li> <li>Recognition schemes, team events and social activities</li> <li>Employee discount schemes across a range of retailers and services</li> <li>Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards</li> <li>A supportive and inclusive work environment that values employee well-being</li> <li>Opportunities for team building and social engagement</li> </ul>Apply Now! Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples' lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!

Supported Housing Officer

Graduate Housing Officer South East London (Southwark, Lewisham, Greenwich, Lambeth) Up to £29,000 Hyde is looking for a Graduate Housing Officer to join our collaborative and values-driven team. This is a fantastic opportunity to start your career in social housing, with full training provided to help you build the skills and confidence needed to thrive in this rewarding role. As a Graduate Housing Officer at Hyde, you will support our customers to live safely and independently while gaining hands-on experience across housing management. You'll be at the heart of community impact-making a tangible difference to people's lives while building a career with purpose. Key Duties <ul><li>Conduct comprehensive monthly property inspections, reporting repairs and risks with detailed notes and photographs.</li><li>Perform health and safety and fire safety compliance checks, following up on required actions.</li><li>Ensure customer wellbeing through regular calls and visits, making referrals as appropriate.</li><li>Act as the point of contact for customers regarding communal services and tenancy issues.</li><li>Manage tenancies, anti-social behaviour (ASB), and neighbour disputes, referring to specialist teams as necessary.</li><li>Lead the financial management of schemes, including reviewing service charge estimates and ensuring value for money.</li></ul>Why Join Hyde? Hyde manages and provides 40,000 homes to over 100,000 customers across London, the South East, and surrounding areas. Our mission is clear: by offering safe and decent homes, we empower our customers to thrive, enjoy their environment, and contribute positively to their communities. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Graduate Housing Officer we're seeking someone who can bring: <ul><li>Proven experience in a customer service role (housing/property, retail, hospitality, or similar).</li><li>Strong communication and interpersonal skills, with empathy and resilience.</li><li>Organisational and time-management skills to handle multiple tasks effectively.</li><li>A genuine interest in housing management, social work, or community development.</li></ul>You will need to complete a psychometric assessment online before progressing to interview stage. The Benefits of Joining Hyde <ul><li>Excellent pension scheme</li><li>Generous holiday allowance</li><li>Life assurance</li><li>Award-winning flexible benefits platform</li><li>Support for learning and career development</li><li>Hybrid working options available</li></ul>Diversity, Inclusion &amp; Accessibility Equity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.

72 Jobs in Cheshunt, UK