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Overview Be Part of Exciting Changes in Liverpool! We're embarking on a transformative journey in the North West, and we want you to be part of it! We have an exciting opportunity for a Recovery Coordinator to join us at our Anfield service. The successful candidate will be responsible for managing a mixed caseload of our Service Users, to include prescribed, alcohol and criminal justice. You will have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Anfield, Liverpool Hours: Full time, 37.5 per week Salary Range: £27,861.26 - £32,002.35 dependent on experience (based on full time hours, pro rata for part time hours) Contract: 12 month secondment - please ensure you have discussed this secondment with your line manager before applying. Responsibilities About the Role: <ul><li>You will be part of our treatment team holding a mixed caseload of service users.</li><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Providing screening, assessment, and recovery planning and onward referral </li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>What we are looking for: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substances.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>If you are interested in this secondment opportunity, please send an expression on interest to Cameron Mcgann <a href="mailto:cameron.mcgann@cgl.org.uk" target="_blank">cameron.mcgann@cgl.org.uk</a> by Wednesday 28th 2025 by 12pm Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Cameron Mcgann | <a href="mailto:cameron.mcgann@cgl.org.uk" target="_blank">cameron.mcgann@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job summary Join our dedicated team at St Werburghs Practice for the Homeless in Chester as a Specialist Nurse Practitioner (Prescribing) and make a meaningful impact on one of the most vulnerable populations in healthcare. This is a unique opportunity for a compassionate, experienced nurse to combine the clinical autonomy of an Advanced Nurse Practitioner with the critical hands-on duties of practice nursing in a small, collaborative team environment. Youll deliver holistic, person-centred care to individuals experiencing homelessness, many of whom face complex challenges including trauma, addiction, and mental health issues. As an independent prescriber, youll manage both acute and chronic conditions, lead nurse-led clinics, and participate in outreach efforts that directly address health inequalities. Your work will extend beyond the clinic walls, collaborating with mental health professionals, addiction specialists, and social care providers to deliver integrated, trauma-informed care. Were seeking someone who is not only highly skilled and experienced in managing complex primary care needs but also driven by a deep commitment to health equity and social justice. If you're looking for a flexible, full-time or part-time role where your expertise, empathy, and leadership can make a lasting difference, we invite you to bring your talents to a team that values innovation, compassion, and community-focused care. Main duties of the job As a Specialist Nurse Practitioner (Prescribing) at St Werburghs Practice for the Homeless, you'll play a vital role in delivering high-quality, person-centred care to people facing complex health and social challenges. Youll use your advanced clinical skills to assess, diagnose, treat, and prescribe for a wide range of conditions, while also carrying out essential nursing duties such as immunisations, wound care, and health checks. The role offers a unique blend of autonomy and collaboration, working closely with a small multidisciplinary team and engaging in outreach to support individuals who are often excluded from mainstream healthcare. You'll help connect patients to wider support services, improve access to preventative care, and contribute to reducing health inequalities. We are committed to supporting professional growth and offer training and development opportunities for the right candidate. If youre passionate about making a difference and want a role with purpose, flexibility, and real impactthis is it. About us St Werburghs is a small, specialist GP practice located in the heart of Chester, dedicated to providing compassionate, person-centred care to people experiencing homelessness and social exclusion. Our unique setting allows us to build strong, trusting relationships with our patients, many of whom face complex physical, mental, and social health challenges. We are proudly supported by our parent practice, Issa Medical, which provides robust clinical governance, management support, and shared expertise. This connection ensures that our team benefits from the resources of a larger organisation while maintaining the close-knit, community-focused atmosphere of a small practice. We are an integral part of the Chester Central Primary Care Network (PCN), collaborating with other local practices to improve health outcomes across the city. Our team works closely with a wide network of statutory and voluntary services, including mental health providers, housing support, addiction services, and outreach organisations. This collaborative, multidisciplinary approach lies at the heart of everything we do. The atmosphere at St Werburghs is warm, inclusive, and highly supportive. We value empathy, flexibility, and initiative, and we are deeply committed to tackling health inequalities. Working with us means being part of a team that is driven by purpose, guided by respect, and supported to growboth personally and professionally. Job description Job responsibilities Role Summary: This role combines the autonomy of an Advanced Nurse Practitioner (ANP) with core elements of practice nursing to meet the broad and complex needs of patients experiencing homelessness. Working as an independent prescriber, the Specialist Nurse Practitioner will provide comprehensive care from initial consultation to diagnosis, treatment, and evaluation. The role also supports the running of nurse-led chronic disease management and preventative care services, reflecting the small-team setting and complex social determinants of health affecting the patient population. Key Responsibilities: Clinical Duties: <ul> <li>Provide advanced clinical assessment, diagnosis, treatment, and prescribing for patients.</li> <li>Manage acute and long-term conditions including respiratory disease, diabetes, wounds, and infections.</li> <li>Offer holistic, person-centred care that reflects the lived experience of homelessness, addiction, trauma, and mental health issues.</li> <li>Undertake practice nursing tasks such as immunisations, wound care, cervical cytology, ear care, travel health, and new patient health checks.</li> <li>Conduct comprehensive health assessments including mental health and safeguarding considerations.</li> <li>Lead on or support chronic disease clinics (e.g. diabetes, COPD, hypertension).</li> <li>Refer patients to community, social care, and secondary care services as appropriate.</li> <li>Provide outreach service, working with local homeless service providers</li> <li>Participation in MDT specific forums, including Rough Sleeper Initiative (MARS)</li> </ul>Prescribing &amp; Medication Management: <ul> <li>Prescribe safely, effectively, and in accordance with national guidance and local policies.</li> <li>Monitor patient compliance and manage medication reviews.</li> <li>Liaise with local pharmacies and specialist prescribing teams.</li> </ul>Health Promotion &amp; Preventive Care: <ul> <li>Deliver education and lifestyle advice to patients with a focus on harm reduction.</li> <li>Promote preventative screening and routine care among hard-to-reach patients.</li> </ul><ul> <li>Address social and health inequalities through outreach or collaboration with local services.</li> </ul>Professional and Team Responsibilities: <ul> <li>Support training and development of junior staff, including PN and nursing students.</li> <li>Engage in quality improvement, audits, and reflective practice.</li> <li>Maintain accurate clinical records in line with NMC and practice standards.</li> <li>Work flexibly and collaboratively with GPs, mental health workers, addiction specialists, and social prescribers.</li> </ul>Safeguarding Responsibilities: <ul> <li>Be alert to signs of abuse, neglect, and trauma.</li> <li>Respond appropriately and in line with safeguarding policy.</li> <li>Participate in safeguarding training and multidisciplinary safeguarding meetings.</li> </ul>Job description Job responsibilities Role Summary: This role combines the autonomy of an Advanced Nurse Practitioner (ANP) with core elements of practice nursing to meet the broad and complex needs of patients experiencing homelessness. Working as an independent prescriber, the Specialist Nurse Practitioner will provide comprehensive care from initial consultation to diagnosis, treatment, and evaluation. The role also supports the running of nurse-led chronic disease management and preventative care services, reflecting the small-team setting and complex social determinants of health affecting the patient population. Key Responsibilities: Clinical Duties: <ul> <li>Provide advanced clinical assessment, diagnosis, treatment, and prescribing for patients.</li> <li>Manage acute and long-term conditions including respiratory disease, diabetes, wounds, and infections.</li> <li>Offer holistic, person-centred care that reflects the lived experience of homelessness, addiction, trauma, and mental health issues.</li> <li>Undertake practice nursing tasks such as immunisations, wound care, cervical cytology, ear care, travel health, and new patient health checks.</li> <li>Conduct comprehensive health assessments including mental health and safeguarding considerations.</li> <li>Lead on or support chronic disease clinics (e.g. diabetes, COPD, hypertension).</li> <li>Refer patients to community, social care, and secondary care services as appropriate.</li> <li>Provide outreach service, working with local homeless service providers</li> <li>Participation in MDT specific forums, including Rough Sleeper Initiative (MARS)</li> </ul>Prescribing &amp; Medication Management: <ul> <li>Prescribe safely, effectively, and in accordance with national guidance and local policies.</li> <li>Monitor patient compliance and manage medication reviews.</li> <li>Liaise with local pharmacies and specialist prescribing teams.</li> </ul>Health Promotion &amp; Preventive Care: <ul> <li>Deliver education and lifestyle advice to patients with a focus on harm reduction.</li> <li>Promote preventative screening and routine care among hard-to-reach patients.</li> </ul><ul> <li>Address social and health inequalities through outreach or collaboration with local services.</li> </ul>Professional and Team Responsibilities: <ul> <li>Support training and development of junior staff, including PN and nursing students.</li> <li>Engage in quality improvement, audits, and reflective practice.</li> <li>Maintain accurate clinical records in line with NMC and practice standards.</li> <li>Work flexibly and collaboratively with GPs, mental health workers, addiction specialists, and social prescribers.</li> </ul>Safeguarding Responsibilities: <ul> <li>Be alert to signs of abuse, neglect, and trauma.</li> <li>Respond appropriately and in line with safeguarding policy.</li> <li>Participate in safeguarding training and multidisciplinary safeguarding meetings.</li> </ul>Person Specification Qualifications Essential <ul> <li>Registered Nurse Adult with the Nursing and Midwifery Council NMC </li> <li>Independent Nurse Prescriber V300 </li> <li>Advanced Clinical Practice qualification or equivalent significant experience in primary care</li> </ul> Desirable <ul> <li>Additional training in substance misuse, mental health, or safeguarding</li> </ul>Person Specification Qualifications Essential <ul> <li>Registered Nurse Adult with the Nursing and Midwifery Council NMC </li> <li>Independent Nurse Prescriber V300 </li> <li>Advanced Clinical Practice qualification or equivalent significant experience in primary care</li> </ul> Desirable <ul> <li>Additional training in substance misuse, mental health, or safeguarding</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Issa Medical Centre Address St. Werburghs Practice George Street Chester CH1 3EQ Employer's website

Specialist Nurse Practitioner (prescribing) for the homeless

Accommodation Assistant Accommodation Assistant Location: St Helens Coastal Resort, Isle of Wight Hours: Variable -Up to 12 hours per week Salary: £12.21 per hour What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" Who are we? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. Want to find out more about our holidays? Check out our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. Skills, experience and qualities you'll need We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck! #INDHP

Accommodation Assistant

Job Description Job Title: Housing Officer Contract Type: Fixed Term Contract - to end 1st February 2026 Salary: £25,965.41 Per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday 9am to 5pm Location: Rough Sleeping Accommodation Programme, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: <ul> <li>Experience of working within housing management</li> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs </li> <li>Previous experience in positively resolving incidents</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Deliver an Allocation &amp; Letting Service: <ul> <li>Liaise with external stakeholders to deliver an effective referral pathway into the service/properties</li> <li>Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures</li> <li>Allocate properties ensuring customers meet the criteria, affordability and required landlord checks</li> <li>Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required</li> <li>Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy</li> <li>Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement</li></ul>Deliver a Housing Management Service: <ul> <li>Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let</li> <li>Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant</li> <li>Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements</li> <li>Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections</li> <li>Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers</li> <li>Prepare files and case notes in readiness for court</li> <li>Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits</li> <li>Work directly with customers to monitor or reduce issues of anti-social behaviour within the service</li> <li>Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing</li> <li>Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately</li> <li>Monitor and assist in maintaining health and safety requirements standards</li></ul>Deliver an Administration Service: <ul> <li>Carryout administrative tasks to support efficient running of the service</li> <li>Produce reports and other written documentation as required to support housing management delivery</li> <li>Maintain and update clear, accurate and strength-based records on the appropriate digital platform</li> <li>Assist schemes in daily operational tasks, including answering phones and working on Reception, as required</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working within house management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of current benefit systems</li> <li>Knowledge of Housing regulations</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results </li> <li>Experience of working within a care &amp; support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Officer

Job Description Job Title: Independent Living Support Worker Contract Type: Permanent Salary: £25,965.41 Per Annum (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: Three week rolling rota working shifts between 9am and 9pm, working one weekend in three. Location: Whitehaven Youth Foyer, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Independent Living Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Independent Living Support Worker

Location: Liverpool Salary: £26,250 per annum Contract: Permanent Hours: Full-time (37.5 hours per week) At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC) in the North West. Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process. We are looking for a housing officer to join our dedicated team in Liverpool. This is a static role, meaning you'll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards. What You'll Be Doing As a housing officer, you'll play a vital role in ensuring the well-being and safety of our service users. Your responsibilities will include: <ul> <li>Conducting monthly property inspections to ensure compliance with AASC standards.</li> <li>Managing on-boarding and withdrawal of properties in line with local operating procedures.</li> <li>Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.</li> <li>Performing minor property repairs, using the tools and training provided.</li> <li>Handling operational cash administration, such as topping up utility meters and processing emergency payments.</li> <li>Responding to and resolving customer complaints in a professional manner.</li></ul>What We're Looking For We value people skills just as much as property experience. If you have a strong background in face-to-face roles, excel in a fast-paced environment, and can stay calm under pressure, this could be the perfect opportunity for you. While experience as a Housing Officer is preferred, we also welcome applications from candidates who have worked with vulnerable people. Strong communication skills are essential, as well as confidence in handling challenging situations such as anti-social behaviour, safeguarding concerns, and medical needs. Due to the nature of the role, successful candidates will need to undergo Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check (subject to Home Office approval). To be considered, you must hold a full, clean driving license Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer Pension upto - 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion Serco Benefits package A safe and supportive culture A company passionate about diversity and inclusion All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Standards Officers play a critical role in ensuring rented housing across Cheshire East meets a safe living standard. The role is to educate, engage and encourage landlords to provide safe housing, and take enforcement action where it is needed to deal with breaches in legislation. Good quality homes can have positive impacts on people's health - and conversely, poorly maintained homes can exacerbate poor physical and mental wellbeing. The Housing Standards team work across a diverse housing sector, but primarily with low-income households in private rented housing, to make sure people's health isn't made worse by poor quality housing. We are recruiting 2 Housing Standards Officers to drive up standards across the rented sector, ensure compliance in how Houses in Multiple Occupation are managed, and tackle issues caused by empty homes. To be successful in this role, you will bring your construction / housing enforcement knowledge and your negotiation and interpersonal skills to effectively manage all stakeholders in the enforcement process, including tenants, private landlords, registered providers of social housing, other accommodation providers, Fire Service, Police, and other Council departments. The role will provide the opportunity to work on a diverse range of cases both in the office and on site in people's homes. You will need good organisational, report writing and IT skills and attention to detail. You will work as part of a team of 6 Housing Standards Officers, 2 Assistant Housing Standards Officers, a Duty Assistant and a Team Leader, as well as colleagues in the wider Housing service who deliver adaptations, domestic retrofit, hoarding support, and housing options. The team works on a hybrid basis; predominantly working from home but also working in our Crewe office at least one day per week. The Council will provide the appropriate IT equipment to enable this. You will be asked to provide a satisfactory basic DBS check as part of the pre-employment checks. For an informal chat about the role, please contact Colin Wyatt on (01270) 685691 or email <a href="mailto:colin.wyatt@cheshireeast.gov.uk" target="_blank">colin.wyatt@cheshireeast.gov.uk</a>

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